Terms and Conditions Governing the Use of Maybank MAE Visa Debit Card

This Terms and Conditions govern the operation and your use of the Maybank MAE Visa Debit Card.
It is important that you read and understand the Terms and Conditions.

1. DEFINITIONS & INTERPRETATIONS

1.1 Unless otherwise expressly specified, the following definitions shall apply to these Terms and
Conditions:

“App” or “Maybank2u means, an application or a service platform downloaded by a user to a

Mobile Application” or mobile device;
“Mobile App”

“Bank Group” means, collectively, the Bank, all corporations which are related to the
Bank within the meaning of Section 7 of the Companies Act 2016, and all
associated companies of the Bank or of the Bank’s parent company, and
“Bank Group Member” means any one of such entities;

“Bank’s Website” or means www.maybank2u.com.my;

“Maybank2u” or
“M2U”

“BNM” means the Central Bank of Malaysia / Bank Negara Malaysia;

“Maybank”, or “MBB”, means Malayan Banking Berhad (Company No. 196001000142), having
or “the Bank”, or “we”, its registered address at 14th Floor, Menara Maybank, 100 Jalan Tun
or “us”, or “our” Perak, 50050 Kuala Lumpur;

“Bill” means the latest bill/contract received from a Payee Corporation and/or
the sum due to the Payee Corporation which has to be paid within the
time frame stipulated in the Payee Corporation’s Bill/Contract.

“Card” means the Maybank MAE Visa Debit Card issued by the Bank for your
Account(s) of which the Bank allow you to link into and carries Visa logo
that enable Cardholder to perform a Transaction.

“Cardholder” means a customer of the Bank to whom the Card has been issued.

“Customer” means a customer of the Bank who uses the SST, Debit, Phone Banking
and/or Maybank2u.

“Debit” means a MyDebit or Visa transaction.

“MyDebit” means a purchase made by the Cardholder through a Point-Of-Sale (POS)

Terminal installed at the payment counter of any corporation(s) that
accepts Maybank MAE Visa Debit Card and through the combined use of
Customer’s Card and PIN.

“Order” means instruction given by the Customer authorizing the Bank to make
payment to one/more Payee Corporation(s).
 “PIN” means Personal Identification Number issued by the Bank to the
Cardholder to access to services offered through any SST, Phone Banking,
POS Terminal or Maybank2u.com

“Services” means services offered to Customers through SST, POS Terminals, Phone
Banking, Maybank2u.com and any other electronic banking service that
the Bank may offer or introduce from time to time.

“SST” means self service terminals which include an Automated Teller Machine
(ATM), Smart Recycle Machine (SRM), Passbook Update Machine (KPU),
Cheque Deposit Machine (CQM) and any other self service machines
installed by the Bank or a shared inter-bank Network for the use of the
Cardholders.

“Transaction” means banking transaction transacted or capable of being transacted by

the use or without the use of the Card and shall include either
withdrawal, purchase, payment, fund transfer, balance inquiry, deposits
(of cash or cheque), settlement of credit account, cheque book request,
statement request, bill payment and any other electronic banking service
as the Bank shall offer or introduce from time to time.

“Valid Thru Date” means the expiry date of Maybankard Visa Debit printed onto the Card.

2. USAGE OF MAYBANK MAE DEBIT VISA CARD

2.1 The Card shall at all times remain the property of the Bank and shall be surrendered to the
Bank immediately upon request.

2.2 The Maybank MAE Visa Debit card is also open to customers below 18 years old subject to
parent or legal guardian consent. The bank will contact your parent or legal guardian to obtain
consent after your application. The bank may request your parent or legal guardian to email or
fax the bank your birth certificate and parent/legal guardian ID. Failing which, the bank
reserve the right to close or hold your MAE card and account until you are present at any
Maybank branch together with your parent or legal guardian for identity verification.

2.3 The Maybank MAE Visa Debit Card is valid only if it is used within the Valid Thru Date. The
Cardholder shall ensure that as soon as the Card expires, it is destroyed, by cutting it in such a
way that the magnetic stripe and chip is destroyed and the Card number becomes unreadable.
Customer may then apply for Card replacement via Maybank Mobile Application.

2.4 The Cardholder shall keep and use the Card personally and shall not transfer, pledge or
otherwise use it as security for any credit transaction.

2.5 The Card shall not be used after its cancellation, expiration, or withdrawal or upon the
Cardholder ceasing to be the Bank’s Customer.

2.6 The Cardholder shall observe all security measures prescribed by the Bank relating to his Card,
access number or PIN or the Services provided and at no time and under no circumstances
shall the Cardholder reveal his PIN to anyone including the Bank’s staff. If the PIN is exposed
or suspected to be exposed to another person, the Cardholder shall immediately inform the
Bank and shall not use his Card until the Bank issues a replacement Card and new PIN to him.
2.7 The Cardholder consents and agrees that the PIN shall serve as a means of authenticating and
verifying the Cardholder’s identity to Maybank for the purposes of card transactions
contemplated under these Terms and Conditions. In this regard, the Cardholder authorises
Maybank to accept, follow and act upon all instructions of the Cardholder when identified by
the Cardholder’s PIN (including applications to open accounts and for additional products and
services to be made available to the Cardholder) and Maybank shall not be liable for
accepting, following and acting upon such instructions in good faith. The Cardholder’s
instructions shall be deemed irrevocable and binding on the Cardholder upon Maybank’s
receipt of the same notwithstanding any error, fraud, forgery, lack of clarity or
misunderstanding in respect of such instructions. Maybank is entitled to rely on the PIN as
conclusive evidence of the Cardholder’s identity. However, in the event the Bank has doubts
or is uncertain as to the Cardholder’s identity, Maybank may still request for such other form
or means of identification as it may deem fit at any time and from time to time.

2.8 The Cardholder shall not use the Card for withdrawal of cash, payment or fund transfer unless
there are sufficient funds in his/her Account. Withdrawals through ATM or SRM are subject to
a maximum limit of RM10,000-00 in accumulated total per month and a maximum limit of
RM1,500-00 per withdrawal transaction.

2.9 The Maybank MAE Visa Debit Card daily accumulated purchase limit is defaulted at
RM3,000.00. The Maybank MAE Visa Debit Card daily purchase limit can be changed at
anytime by the Cardholder via the Bank’s Mobile Banking Application or any other means
made available by the Bank subject to a maximum accumulated limit of RM10,000.00 per
monthly.

2.10 Visa PayWave contactless function is usable at participating Merchants with "wave"
acceptance for up to a maximum RM250 per transaction and no PIN is required. However, for
transaction RM250 and above, PIN is required. The Cardholder can turn off the contactless
function or set a lower cumulative transaction limit for contactless transactions by contacting
Maybank Group call centre or any of the Bank’s branches.

2.11 Withdrawal transactions are subject to a maximum limit of S$1,000-00, B$1,000-00, and
Peso10,000-00 and IDR 2,500,000-00 in accumulated total per day at Maybank’s ATM or SRM
located in Singapore, Brunei, Philippines and Indonesia respectively. However, for Minor
Accounts, withdrawals are limited to a maximum of S$500-00, B$500-00 , Peso5,000-00 and
IDR 1,500,000-00 in accumulated total per day at Maybank’s ATM located in Singapore,
Brunei, Philippines and Indonesia respectively.

2.12 Cardholder can change the defaulted cash withdrawal limit and 3rd party transfer limit of
RM1,000-00 per Card per day at the ATM to a limit offered as an option by the Bank, subject
to a maximum of RM10,000-00. However, the lower limit as prescribed under Clause 2.8 and
2.11 or the limit selected by the Cardholder will prevail.

2.13 The Bank reserves the right to amend or vary the limits on withdrawals, payments or transfers
at any time and a twenty-one (21) days prior written notice of such amendment or variation
will be communicated to Cardholders in as the manner determined by the Bank at the Bank’s
reasonable discretion.

2.14 Except for situations where the Bank had been informed by the Cardholder that the Card is
lost or stolen, the Cardholder shall be fully responsible for all Transactions made using the
 Card and shall accept the Bank’s record of the Transactions as binding and conclusive for all
purposes

2.15 In the event that the Cardholder is below the age of eighteen (18) years (“Minor”), you must
obtain the consent of your parent and/or legal guardian to apply for a MAE Visa Debit Card.
The use by the Minor of the MAE Visa Debit Card is an acknowledgement to us that the Minor
have obtained the prior consent of the Minor’s parent or legal guardian. These Terms and
Conditions will be applicable and bind the parent or legal guardian.

3. FEE AND CHARGES

3.1 The Bank may charge a service fee of RM8.00 for the issuance of a Maybank MAE Visa Debit
Card or a service fee of RM12.00 for the replacement of any Card which is lost, stolen,
damaged or if the PIN is exposed or forgotten. The use of the replacement Card is subject to
the Terms and Conditions of replacement in force at the date of replacement. The service fee
may be varied from time to time at the discretion of the Bank.

3.2 The Bank may charge an annual fee of RM8.00 for Maybank MAE Visa Debit Card application.
Subsequently, the same annual fee of RM8.00 will be charged to customer’s MAE account
during the subsequent Card’s anniversary. This fee allows Maybank MAE Visa Debit Card
Cardholder to perform, amongst others, unlimited cash withdrawal transactions at any
Maybank ATMs or SRMs. Such annual fee shall become due for payment on its anniversary
date and the Bank shall debit the Cardholder’s MAE account for the sum accordingly.

3.3 The Bank will not impose any service charge for withdrawal transaction at Maybank's Regional
Group ATM in Brunei,Vietnam, Cambodia, London & PNG., RM1.00 at MEPS network and
RM12.00 at Plus. The charges may be varied from time to time at the absolute discretion of
the Bank.

4. MANNER OF USE

4.1 The balance in the Cardholder’s Account which is reported by the SSTs, POS Terminals, Phone
Banking, Maybank2U or any other means shall not include any Cardholder’s deposit which has
not been verified by the Bank. The unverified deposit shall not be taken into account for
cheque(s) issued by Cardholder and payment or fund transfers services offered by the Bank.

4.2 The balance in the Cardholder’s Account reported by the SSTs, POS Terminals,
Maybank2u.com and Phone Banking shall not be taken as conclusive statement of the
Cardholder’s Account with the Bank.

4.3 If the Cardholder’s Account is overdrawn, the Cardholder shall, on demand by the Bank, make
good the amount overdrawn plus any charges thereon.

4.4 The Bank shall not be held liable in the absence of willful misconduct or gross negligence on
the part of the Bank, its’ services or agents, for any loss or damage suffered by the Cardholder
arising out of the Services offered at the SSTs and POS Terminal being unavailable, damaged
or destroyed.

4.5 The Bank shall not be held liable for any loss or damage if a wrong Account number is keyed in
by the Cardholder in the course of utilizing the Services offered at the SSTs and POS Terminal.
4.6 The Customer must notify the Bank of any changes in his personal particulars, including but
not limited to contact number and address that may occur from time to time.

4.7 All inter country Transactions via ATMs and Maybank MAE Visa Debit Card Transaction shall
be subject to the laws existing in the country where the Transaction originates. For all such
Transactions, the exchange rate, where applicable, shall be the prevailing spot exchange rates
on the date of transaction.

4.8 Transactions via Debit shall be deemed to be cash withdrawal transactions and the Cardholder
hereby authorized the Bank to debit his Account for the total amount of the bills incurred by
the use of the Card.

4.9 The Cardholder shall notify the Bank in advance of his intentions to use the Card for overseas
transactions by either contacting the Bank or by activating it through the Bank’s Mobile
Application, Maybank Group Contact Centre or any other means deem fit by the Bank in the
future.

4.10 The Cardholder may use the Card to perform Visa transaction outside Malaysia where there
are Authorized Merchants and/or Authorized Cash Outlets.

4.11 The Cardholder may use the Card for cash withdrawal through designated ATMs installed in
such approved countries as shall be determined by Maybank and/or any Merchant Affiliate of
Visa.

4.12 Where the Cardholder uses the Card outside of Malaysia, the transactions shall be charged in
the official currency of the country concerned and converted into Ringgit Malaysia at such
exchange rate and at such time as may be determined by Visa International at its discretion.

4.13 The Bank shall be entitled to treat the Bank’s record of any transaction effected by the use of
the Card including the transactions effected via internet, mail order, telephone or at specific
Point of Sale Terminal (including transactions at the petrol kiosk) or at such other places or in
manner that may be introduced or implemented from time to time as evidence of transaction
properly effected by the Cardholder to be debited from the Account of the Cardholder.

4.13 The Cardholder agrees that the record of Maybank of any transaction effected by the use of
Card shall be conclusive and binding on the Cardholder.

4.14 The Cardholder shall be liable for all charges and advances arising from transactions effected
with Card.

4.15 The Bank shall not be held liable for any act or omission by any MyDebit outlets howsoever
caused including any refusal to accept the Card, or any statement or communication made in
connection therewith, or any defect or deficiency in goods or services. The Cardholder must
liaise directly with the MyDebit outlet on any claim or dispute and will not dispute any
payment made by the Bank from the Cardholder’s Account on such claims or dispute.

5. TERMINATION/WITHDRAWAL/SUSPENSION

5.1 The Bank reserves the right to cancel or terminate the Card and/or Services with twenty-one
(21) days’ notice to the Cardholder if the Card had not been used for two (2) years or more.
5.2 In some circumstances, card scheme rules may allow the Cardholder to charge Maybank MAE
Visa Debit Card transaction back to the Merchant with whom the transaction was made
subject to the complaint or dispute was made to the Bank by the Cardholder in writing within
twenty (20) days from the posting date of such transaction in the customer’s Account
statement and the Cardholder has provided the necessary information requested by the Bank
to support the chargeback within the timeframe.

5.3 The Bank shall be entitled to immediately terminate the Card if the Cardholders is discovered
or is suspected to have used the Card for any unlawful or illegal activity.

6. LIABILITY OF CARDHOLDER

6.1 Notwithstanding and without prejudice to the generality of the clauses in these Terms and
Conditions, the Cardholder expressly agrees that the use of the Card is at his own risk and
shall assume all risk incidental to or arising out of the use of the Card.

6.2 The terms and conditions governing the MAE account of the Customer with the Bank or any
services provided by the Bank shall be read together with these Terms and Conditions.

6.3 The Terms and Conditions are not exhaustive and the Bank reserves the right to add, delete,
vary or amend these Terms and Conditions at any time and from time to time by giving
twenty-one (21) days prior notice. The Cardholder agrees that by continuing the use of the
Card or Services, the Customer accepts any such additions, deletions, variations or
amendments to the Terms and Conditions. If the Customer disagrees with the changes, the
Customer should cease using and immediately cancel the Card.

6.4 All notices to the Cardholder sent by ordinary post to or left at the address of the Cardholder
provided to the Bank or at the Cardholder’s last known address shall be deemed to have been
delivered in the ordinary course of post or on the day it was so left.

6.5 "Pre-authorisation debit " for petrol transactions is a procedure where the systems will
automatically pre-book an amount between Ringgit Malaysia One Hundred (RM 100) to
Ringgit Malaysia Two Hundred (RM 200) depending on the sum imposed by the petrol
companies. The balance of the pre-booked amount will automatically be released between
two (2) to five (5) days once the acquiring bank claims for the actual purchase value to the
bank.

6.6 For transactions at hotels, a pre-authorization amount will be held either during booking or
during check- in by the hotel concerned for a maximum of 15 days.

6.7 For retail transactions disputed by the Cardholder where the Cardholder’s Account had been
debited although the transaction was unsuccessful, sixteen (16) days grace period is required
for reversal.

6.6 The Cardholder hereby authorises Maybank to disclose to any merchant, its officers,
employees or agents any information concerning the Cardholder and his/her Account and the
Cardholder’s other accounts with Maybank in such manner and to such extent as Maybank
shall consider necessary for the purpose of facilitating the use of the Card (e.g. Autopay
facilities), the processing of any transaction effected or to be effected using the Card or for the
 purpose of recovering any monies due and payable from the Cardholder to Maybank under
these Terms and Conditions.

6.7 Subject to Maybank Group’s Privacy Notice, the Cardholder hereby authorises Maybank to
disclose any information concerning the Cardholder to any of Maybank’s existing or future
business partners, its officers, employees or agents for the purpose of providing information
about products, services, campaigns, privileges or benefits to the Cardholders.

6.8 Maybank may also use any information concerning the Cardholder to develop mailing lists
which may be used by any of Maybank’s existing or future business partners to offer products,
services, campaigns, privileges or benefits to the Cardholder or for marketing activities which
the Cardholder may receive through the mail. If at any time the Cardholder wishes to have
his/her name and address removed from such mailing list, the Cardholder can to write to
Maybank at Maybankard Centre,7th Floor,Menara Maybank,100 Jln Tun Perak,50050 Kuala
Lumpur.

6.9 Liability for unauthorised transaction.

a. The Cardmember shall take all reasonable precautions to prevent unauthorised use, loss
or theft of the Card. In the event of any loss or theft of the Card, the Cardmember shall
notify the Bank, or any member of VISA by telephone, email or fax immediately upon the
discovery of such lost or theft and confirm the same in writing to the Bank. The Cardholder
shall be responsible for any transaction or use of the Card prior to the receipt of the
notification by the Bank.

b. The Cardholders will be liable for card-present unauthorised transactions which require
PIN/Signature verification or Visa Paywave if you have:

i. acted fraudulently;

ii. delayed in notifying the Bank as soon as reasonably practicable after having

discovered the loss or unauthorised use of the Card;

iii. voluntarily disclosed the PIN to another person or allowed another person to use
the Card;

iv. recorded your PIN on the Card or kept it in close proximity with the Card;

v. left the Card or the item containing the Card unattended in places visible and
accessible to others.

A police report shall be made by the Cardmember for the lost or stolen Card and a certified
true copy of the same shall be extended to the Bank immediately.

6.10 Card and PIN Security

a. For the purposes of the Bank maintaining and facilitating the Card Account, the
Cardmember shall ensure that all information provided by the Cardmember to the Bank
(including on behalf of the Supplementary Cardmember, if applicable) is accurate and up-to-
date.

b. The Cardmember shall update his or her information particulars at the Bank’s request for
the Bank’s record, verification and security purposes from time to time.
 c. In the event the Card or Card details and/or the PIN has been shared with a third party
with the consent of the Cardmember, the Cardmember shall be held liable for any use of the
Card by that third party, notwithstanding whether the Cardmember has not authorized the
transaction.

b. The Cardmember shall ensure that the PIN is strictly kept confidential and secured at all
times by the Cardmember. The Cardmember further undertakes not to disclose the PIN to
any third party under any circumstances or for any reasons whatsoever. The Cardmember
shall:

i. destroy any PIN notification advice of the PIN;

ii. ensure that the PIN is kept in a secured location even at the Cardmember’s place of
residence;
iii. not keep any written record of a PIN on, with or near the Card;
iv. not display or to allow another person to see the PIN during any PIN entry;
v. not select a PIN that can be easily guessed or use the PIN negligently or recklessly
which will contribute to or cause losses from any unauthorized transactions by any
third party;
vi. avoid using the date of birth, identity card number or mobile number as the PIN;
vii. notify the Bank immediately upon becoming aware of the PIN being used or known
to someone else or may have been compromised in whatsoever manner;
viii. use the Card responsibly;
ix. check the account statement and report any discrepancy without undue delay; and
x. notify the Bank immediately upon receiving short message service (SMS) transaction
alert if a transaction was unauthorised.

7. ENQUIRIES / COMPLAINTS / COMMUNICATION

Any complaint in relation to MAE Visa Debit Card shall be directed to the Maybank Group
Customer Care:

Maybank Group Customer Care,

Lot 12, Jalan Astaka U8/84,
Section U8, Bukit Jelutong,
40150 Shah Alam,
Selangor.

Telephone no.: 1300-88-6688

Overseas telephone no.: +603-78443696
Fax no.: 1300-88-8899
Email address: [email protected]