Fast Track 3000 User Manual
Fast Track 3000 User Manual
RDS-INSFTTCU Page 1 of 82
Title: Fast Track Timer User / Configuration Manual Doc Number: RDS-INSFTTCU
Revision: A
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TABLE of CONTENTS
1 INTRODUCTION ................................................................................................................................... 5
1.1 PC SYSTEM REQUIREMENTS ............................................................................................................. 6
1.2 USING THIS MANUAL ......................................................................................................................... 6
1.3 GENERAL.......................................................................................................................................... 7
2 PRINCIPLES OF OPERATION ............................................................................................................. 7
2.1 SAMPLE NORMAL TIMING SEQUENCE ................................................................................................. 8
2.2 MULTIPLE VEHICLES.......................................................................................................................... 8
2.3 ELECTRICAL POWER ......................................................................................................................... 9
2.4 LCD MONITOR (DTIS ONLY) ............................................................................................................. 9
2.5 REMOTE DISPLAYS............................................................................................................................ 9
2.5.1 Set Remote Addressing ........................................................................................................ 11
2.6 LED STATUS LIGHTS....................................................................................................................... 12
2.7 REMOTE CONTROL KEYPAD ............................................................................................................ 13
3 SOFTWARE INSTALLATION (USING SUPPLIED THUMB DRIVE) ................................................. 14
3.1 SCOPE ........................................................................................................................................... 15
3.2 STARTUP ........................................................................................................................................ 15
4 CONFIGURATION ............................................................................................................................... 16
4.1.1 Direct Port Configuration ....................................................................................................... 16
4.1.2 Network E3 Configuration ..................................................................................................... 16
4.1.3 Disconnect Timer................................................................................................................... 17
4.2 SITE ............................................................................................................................................... 17
4.3 FILE ............................................................................................................................................... 19
4.3.1 Open ...................................................................................................................................... 20
4.3.2 Save / Save As ...................................................................................................................... 20
4.3.3 Print ....................................................................................................................................... 21
4.3.4 Print Preview ......................................................................................................................... 21
4.3.5 Print Setup ............................................................................................................................. 22
4.3.6 Exit ......................................................................................................................................... 22
4.4 STATUS BAR ................................................................................................................................... 22
4.5 UNIT PARAMETERS ......................................................................................................................... 22
4.6 SITE PARAMETERS .......................................................................................................................... 23
4.6.1 Store Hours ........................................................................................................................... 24
4.6.2 Dayparts ................................................................................................................................ 24
4.6.3 Shifts ...................................................................................................................................... 25
4.6.4 Targets .................................................................................................................................. 25
4.6.5 Headings ............................................................................................................................... 26
4.7 PRINTER OPTIONS ............................................................................................................................. 26
4.7.1 Remote Display ..................................................................................................................... 27
4.7.2 Access Code ......................................................................................................................... 28
4.7.3 Night Mgr ............................................................................................................................... 28
4.7.4 Drive-thru Cfg ........................................................................................................................ 29
4.7.5 Event Labeling ....................................................................................................................... 30
4.7.6 Multi-Station Config ............................................................................................................... 31
4.8 CONNECT ....................................................................................................................................... 31
4.9 DISCONNECT .................................................................................................................................. 32
4.10 REMOTE CONTROL ...................................................................................................................... 32
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1 Introduction
®
The Fast Track 3000 Series Timer (herein also referred to as the Timer) helps you operate a drive-thru
store more efficiently and profitably by tracking the progress of customer vehicles through the ordering
and delivery process. Management and staff can use this information in crucial ways to:
Analyze service time
Improve productivity
Set performance goals and incentives
Measure performance
Predict staffing requirements based on past experience
Compare shifts, seasons, and stores
The Fast Track PC Software (the Software) is an application that allows your computer to communicate
® ®
with your Fast Track 3000 Series Timer (Fast Track Timer). The Software application allows a user to
®
use a PC as a remote console to operate/program or view the Fast Track Timer or download data for
viewing and analyzing. This manual describes how to install and use the Software application on your
®
personal computer and to communicate with your Fast Track Timer. The PC Software operates on a
®
personal computer (PC) using Microsoft Windows 95 or higher operating system platform.
®
The Software requires an interface between the PC and the Fast Track Timer. This interface may be a
®
cable connecting your PC directly to the RS-232 port of the Fast Track Timer, an Ethernet network
interface card (NIC) using a local area network (LAN) or wide area network (WAN).
The Timer is a measurement instrument that is only as good as the sensors connected to it for vehicle
detection. Listed below are factors to consider when deciding which type of detection to use:
GROUND LOOPS are strongly recommended for use in drive-thru applications because:
They detect metal mass ONLY
Troubleshooting is fairly simple.
Sensitivity adjustments are easy.
They are NOT directly exposed to the environment, such as falling rain and snow, leaves blowing
in the wind, pedestrians, animals, etc.
Careless drivers cannot damage them by bumping into them because there is nothing for
careless drivers to bump into.
They usually last many years with trouble-free operation.
SONAR SENSORS are not recommended for use in drive-thru applications because:
They detect ANYTHING that passes in front of them, including but not limited to falling rain and
snow, leaves blowing by in the wind, pedestrians, animals, insects, employees hanging their
hands or food containers out the window, etc.
They are usually directly exposed to the environment and any movement in their field of view
activates the output, which effects whatever is connected to the output (drive-thru timers, POS,
order-confirmation systems, etc.
They are usually surface mounted and can be easily broken or misaligned by a collision from
careless drivers.
The initial material and labor costs of installing a sonar sensor are comparable to the initial costs
of installing a ground loop. In the very likely event a sonar sensor must be replaced long before a
ground loop must be replaced, the total cost of the sonar sensor will exceed that of the ground
loop.
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You will find the following symbols and characters used throughout this manual:
NOTE: A guide is provided on the bottom of each screen for screen movement, field changes,
exiting to menu, etc.
NOTE: In Remote Control, (See - Section 4.10), use the mouse pointer and click on the desired
key to activate the command instructed in each step of this section.
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1.3 General
®
The Fast Track 3000 Series Timer operates automatically with a minimum of operator attention, updating
the data on its Activity screen through Remote Control and Remote Displays, and downloading regularly
scheduled automatic reports.
2 Principles of Operation
A fully functional Fast Track Timer system is comprised of several components:
Main Console
Remote Display (or LCD if using DTIS)
Cashier Window Loop (if applicable)
Pick-up Window Loop
Additionally, in order to function properly, the Fast Track Timer System relies on input from:
Note: The Figure above shows an example of a typical single lane drive-thru. The Fast Track Timer can
virtually be configured for any other restaurant setup. (See Appendix)
Caution: Operating a one window Fast Track Timer in a two-window store without an event
measurement at the cashier window (first window), can result in inconsistent and inaccurate readings of
both line times and car counts. An event that is not measured during a cars movement through the drive-
thru lane distorts measurement of actual time between events and can lead to excessive Drive-Offs.
Having both, higher and lower than actual times can be recorded under the following scenarios.
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The Main Console’s interface with the customer-furnished Intercom and Vehicle Detector allows the Timer
to detect a vehicle that has been greeted via Intercom upon arrival at the
Menu Board. Window Loops allow the Timer to detect the car’s arrival at and departure from
the cashier and service window and/or other detection points. For simplicity, the following sequence of
events assumes that there are Loops at the Cashier Window and Pick-Up Window (See Figure 1):
Event 1. A vehicle arrives at the Menu Board where the Loop detects its presence. A VEHICLE
PRESENCE SIGNAL is sent by the Vehicle Detector to the Main Console which starts the timing
sequence.
Event 2. An employee keys the Intercom microphone to greet the customer. The employee’s voice
generates a GREET CANCEL signal that is sent to the Main Console which records the time as the
GREET time.
Event 3. When the vehicle departs from the Menu Board deactivating the Menu Board Loop the
VEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as the MENU time.
Event 4. When the vehicle arrives at the Cashier Loop, a VEHICLE PRESENCE SIGNAL is sent to the
Main Console. The Main Console interprets the time as WAIT time.
Event 5. When the vehicle departs from the cashier's window deactivating the Cashier Loop the
VEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as the CASHIER
time.
Event 6. When the vehicle arrives at the Pick-Up Loop, a VEHICLE PRESENCE SIGNAL is sent to the
Main Console. The Main Console interprets the time as WAIT time.
Event 7. When the vehicle departs from the service window, deactivating the Pick-Up Loop, the
VEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as PICK-UP time.
Additionally the Main Console interprets the time as this customer's TOTAL Line Time.
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The fifth & sixth addressed Remote Display is a Special Percentage Remote that may be programmed to:
Show the percentage of cars that satisfy the A-grade target time on any selected event.
The optional Remote Display setting serves as a special percentage Remote Display that can be
used to monitor speed service, as well as to provide performance incentive for crewmembers.
The percentage Remote Display shows, in either green or red digits, the percentage of cars
satisfying the particular grade’s target time is below a percentage selected by the user; the
Remote Display’s digits will be red. If the percent is equal to or higher than the selected
percentage, the digits will be green. Only the two color Remote Displays have this capability
(older remotes are only a single red color). The percentage Remote Displays will display the A
target only, while the other Remote Displays 1 through 4 will allow you to specify any target grade
you wish.
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Unplug the five-pin DIN connector from the top of the Remote Display and remove the display from
its mounting.
On the top of the Remote Display is a DIP switch access cover, push the cover to gain access to
the DIP switch. Set the switches according to the address you desire.
Plug the 5-pin DIN connector back into the Remote Display and verify that it has the correct
address.
If it is correct, disconnect the DIN connector, push the DIP switch cover back to its original
position, remount the Remote Display back onto the mounting brackets and then reconnect the
DIN connector.
IMPORTANT! While Remote Displays that show the time of the same event can have either the same
or different addresses, if you want two or more Remote Displays to show the time of different
events, each display must be set to a different address.
The address of the Remote is the third digit only of the first number that comes up after you power on the
Remotes, e.g., for example, the address for 275 would be 5; the address for 005 would also be 5. (If the
Display’s address is 001, it will show the time that Remote #1 is programmed to show as indicated on the
Remote Display screen. If a Remote’s address is 002, it will show the time that Remote #2 is programmed to
show, etc.)
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MAIN MENU - Returns to the previous screen. Repeatedly clicking this key
again returns to the Activity screen.
ENTER SELECT - Selects a menu option. Also used to move to the next
screen in a sequence and for confirming.
ARROWS - Move from field to field. The text in the field becomes inverted
for data entry fields.
PLUS and MINUS - Used for changing settings on the Timer’s screen.
Clicking <KEYBOARD MODE> makes the keys with pink triangles act as a telephone-style Keypad (see
Figure 7), allowing you to enter characters and digits. Click the appropriate key from 0 through 9 one or
more times to select the character you want to enter. Repeatedly clicking the keys cycles through the four
alphanumeric characters, including the number in the pink triangle. For example, the “2” key can be used to
cycle through the characters “ABC2” (see below). After cycling to the desired character, click <KEYBOARD
MODE> to move to the next typing position to the right. If you need to move left, up, or down on the
screen, use the arrow keys after clicking <DISPLAY MODE>.
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NOTE: The USB drive contains other support utilities that are not installed at time of installation.
These files may be copied into your Fast Track directory at any time.
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3.1 Scope
®
The Software creates report files on your PC. These files are based on data collected by the Fast Track
Timer and downloaded to your computer using this software. Software helps you manage your Fast Track
® ®
3000 Series Timer from your PC by emulating the front panel of the Fast Track 2000 Series Timer.
3.2 Startup
When you start the Software for the first time, it displays the configuration dialog boxes to configure the
direct port configuration and site configuration.
To start the Software application, locate your Software icon under Programs in your Windows Start menu
and click.
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4 Configuration
Initial configuration of the Direct Port, and Site is performed when the application is opened for the very
first time. Each configuration may be changed at any time while running the application. .
The Direct Port Configuration dialog box lets you select the COM port
and baud rate for a direct connection between the PC and Fast Track
®
Timer using an RS-232 cable.
NOTE: Refer to your PC’s user manual for proper port and baud rate
settings.
Port Select the communication port to be used for direct communication. It is the serial
communication port on the PC used by the RS-232 cable. COM 1 –COM 16.
Baud Select the communication speed used by the RS-232 cable connection. 115200 Baud is
®
the proper speed to communicate with the Fast Track Timer.
OK Updates the configuration file and closes the Direct Port Configuration dialog box.
Cancel Closes Direct Port Configuration dialog box without updating the configuration file.
IP Address: 192.168.97.96
Gateway: 192.186.97.5
Mask: 255.255.255.0
When there are multiple units on the network, identify the unit you
need to change by the unique MAC address. The serial number
located on the E3 engine board will match the last 6 characters of
the MAC address.
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The configuration dialog box allows you to set up the IP address, mask, gateway and port settings for
your unit. Once you click OK the unit will reset so the new settings will take affect.
4.2 Site
To edit, delete, or add to the Site Configuration, click
on Site from the Menu Bar
When the Connect Type is selected for Direct, only the Baud
Rate can be edited. The Baud Rate is usually set for Default
and uses the assigned baud rate you selected when the
Direct Port Configuration was configured. Selecting a
different baud rate in this field will override the baud rate in
the Direct Port Configuration.
Site Data - This field displays the data for a unit that you have already
downloaded from. This displays the units’ serial number, the version of the
firmware the RS port and ESC are enabled or disabled and the expiration
date of the ESC.
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Access Code - A unique code that allows access to the Fast Track Timer.
Warning!: An error message will occur if the Access Code does not match any 1 of the 5 access
®
codes in the Fast Track Timer.
Auto Polling - Select the check box to include the Fast Track
®
Timer for multi-site downloads and Automatic Command
Line. See - Section 4.15 Download and Section 4.18 ACL.
Car Report All Events – This site will only report events by
car when de-selected and ALL events when selected.
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4.3 File
The type of reports Event, Archive, Target, and Period may be created for Daily, Weekly, Monthly, Year to
Date (YTD), and All time periods. There are a total of 17 types of reports you can create. The Software
saves these reports as an American Standard Code for Information Interchange (ASCII) type file into the
file folder of the configured Site stored on your PC. The files can be viewed or edited using third party
word processing, spreadsheet, or data base software that supports ASCII.
Current Date
Report Type
Time Period
When you click on File from the Menu Bar, a pull down list is displayed and several selections are
available to choose from: Open, Save, Save As, Print, Print Preview, Print Setup, and Exit.
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4.3.1 Open
When you select Open from the Menu Bar, a standard window Open dialog box opens up allowing you to
open a report from your list of previously SAVED reports. The Open dialog box shown in figure shows
sixteen (16), different types of report files the Software can create.
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4.3.3 Print
When you select Print from
the Menu Bar, a standard
window Print dialog box
opens up allowing you to
print the current open report
to a local or network printer.
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4.3.6 Exit
When you select Exit from the Menu Bar, the Software application closes.
WARNING! Any manual report that was created and not saved will be lost. The data is not lost so the
®
manual report can be recreated without downloading from the Fast Track Timer.
The Status Bar is displayed at the bottom of the Software application. System status and hints about
Menu Bar commands display on the left side while an indicator on the right shows if Caps Lock, Num
Lock or Scroll Lock is on.
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Parameters Used to view/edit parameters settings from a timer or saved .spd file.
Get From Unit Gets the parameters from the timer you are connected to display and/or edit.
Link Send/Get When checked sends parameter changes to timer / gets parameters from
timer and stores it as a .dat file in the directory of the timer.
Send to Unit Sends parameter changes that you have made and selected to timer.
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To set up a store for a 24 hour day set the close time the same as the
open time or type 24hours. You can also select the first day of the week
and the first month of the year for your timer.
To close on a particular day, type close in the open time for the day you
wish to close on.
4.6.2 Dayparts
This allows you to break each day into smaller parts (Dayparts) and is
used to group data for viewing and reporting. Select the day of the week
Sunday through Saturday and then edit the times for your dayparts.
®
The Fast Track Timer only uses these times in fifteen minute
increments and uses AM and PM. When setting the time for Dayparts,
the software will compensate for times such as 6:22 and will
automatically set that value to 06:15 AM. The program will always move
back to the closest fifteen-minute interval. You can use either an A or a P
to designate AM or PM. An example would be 6:00p or 18:00 will both
give you 06:00PM. If you set the time for 12:00 this will give you
12:00PM and 00:00 will give you 12:00AM.
If all of the dayparts are the same for each day you can use the Copy To
feature to copy the same settings to each day. To delete a daypart,
highlight the first daypart you want to remove and click the delete key. All
dayparts that follow will automatically be removed. To add a new
daypart move the cursor to first unused daypart number and enter the
time.
The ending time of each daypart coincides with the starting time of the
next daypart for the same day, though you may use different dayparts for
each day of the week. Daypart 1 always starts at the opening time for the
day, and the last programmed daypart always ends at the closing time
for the day.
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4.6.3 Shifts
This allows you to break each day into smaller parts and is used to group
data for viewing and reporting. Select the day of the week Sunday
through Saturday and then edit the times for your shift.
®
The Fast Track Timer only uses these times in fifteen minute
increments and uses AM and PM. When setting the time for store hours
the software will compensate for times such as 6:22 and will
automatically set that value to 06:15 AM. The program will always move
back to the closest fifteen-minute interval. You can use either an A or a P
to designate AM or PM. An example would be 6:00p or 18:00 will both
give you 06:00PM. If you set the time for 12:00 this will give you
12:00PM and 00:00 will give you 12:00AM.
If all of the shifts are the same for each day you can use the Copy To
feature to copy the same settings to each day. To delete a shift, highlight
the first shift you want to remove and click the delete key. All shifts that
follow will automatically be removed. To add a new shift move the cursor
to first unused shift number and enter the time.
The ending time of each shift coincides with the starting time of the next
shift for the same day, though you may use different shifts for each day
of the week. Shift 1 always starts at the opening time for the day, and the
last programmed shift always ends at the closing time for the day.
4.6.4 Targets
This will allow you to create a system of target times, audible indicators,
and letter grades for any or all programmed events. Select the desired
targets (timed events) from the events pull down list. Select the day of
the week and the desired daypart. Select the grade (A, B, C, etc.) for
which you wish to set or change the target time. If you do not want
targeting for a particular event, set the “A” grade target time to zero.
The target time for B must be equal or greater than that for A; the target
time for C must be equal to or greater than that for B; and the same
applies through the entire sequence of letters for grades. The Fast Track
®
Timer adjusts automatically to ensure this.
Pass/Fail grading may be used rather than letter grading: Set all letter
grades except F to the same time – the maximum time allotted to the
event (MENU, GREET, etc.) to achieve a passing grade. For example, if
you want to make 10 seconds the (Pass) time, set A, B, C, and D to a
time of 10 (the selected event must occur within this amount of time in
order to “pass”).
Select Beep for the grade, the Remote Display will beep when the
selected event exceeds the target time you have selected. You may have
your Remote Display repeat the beeps. The Remote Display will sound
two short beeps at your choice of intervals of 2, 5, 10, 15, or 30 seconds
or disable the repeat beep by selecting off.
Click “Copy to All Days” to copy the Event and Daypart target times to
every day of the week (Sunday through Saturday).
Click “Copy to All Dayparts” to copy the Event and Day to all of the Dayparts.
Click “Copy to All” to copy the Event target to all of both the Day and the Dayparts.
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4.6.5 Headings
This lets you enter a header. The header information is displayed on the
Header of the reports generated by the Download. See Section 4.15
Download and Section 4.11 Reports. Each line is capable of holding 24
characters (including spaces).
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Select the Remote # for the Remote Display you want to program for an
event. Remote #1 corresponds with the Remote Display with address 1
Remote #2 corresponds with the Remote Display with address 2 and so
on, all the way through Remote #4. Using the drop down menu select the
event you want.
If you do not know the number associated with the Remote Display,
remove and reconnect the five-pin DIN connector on top of the Remote
Display. Do not remove the connector by pulling on the gray cable;
remove it by gently pulling on the black casing. This will prevent any
damage that might occur to the cable. This will initialize the Remote
Display and allow for adjusting the volume for the audible tone beep.
When the power is first applied to the Remote Display the first numbers
you will see is how the Remote Display is addressed.
Example: If the Remote Display has 123 displayed, the first digit 1 would
show at which grade the color of the display will change from green to
red and turn on the beeper; the second digit 2 would show at what mode
the Remote Display has, normal counting, show averages only, flash or
no flash, minutes and seconds or seconds only; the third digit 3 would
show what the address of the Remote Display is, this example show the
address of 3.
To program the percentage Remote Display, the address of the Remote Display must be 5 or 6, which is
the third digit displayed when the Remote Display is first powered on. The fifth and sixth line of the
software show Remote followed by a number then a percent sign (%), the number show at which point
the Remote Display will change color. The pull down menu at the right of the percent sign (%) selects the
event to be monitored.
Flash Avg selects the averaging period for all Remote Displays 1 thru 4, except remotes setup for
percent. You may select from the pull down menu Hourly, Dayparts, Shifts, Daily, Weekly, Monthly, Alt, or
None. If you select “None”, no averages will be flashed.
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Note: If any or all of the access codes has been changed, you must
change the access code in Site (See – Section 4.2 Site) to match any
access code A – D with the new change. Otherwise, you will receive an
®
“invalid access code” when you try to connect to the Fast Track Timer.
®
The Fast Track Timer only uses these times in fifteen minute
increments and uses AM and PM. When setting the time for store hours
the software will compensate for times such as 6:22 and will
automatically set that value to 06:15 AM. The program will always move
back to the closest fifteen-minute interval. You can use either an A or a
P to designate AM or PM. An example would be 6:00p or 18:00 will both
give you 06:00PM. If you set the time for 12:00 this will give you
12:00PM and 00:00 will give you 12:00AM.
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~~ WARNING ~~
The caution box surrounding the check box for Drive-thru Config is a warning to the user that the
®
Fast Track Timer’s data can be distorted when the new configuration of selected box is checked
®
is uploaded to the Fast Track Timer during operational hours. The best time to upload this
information is during the hours that the drive-thru window is closed. For more information and
guidance please contact Delphi Display Systems.
The Drive-Off Max and Min is the time allowed for a car to go from first
event such as menu to the next event such as cashier window or pick-up
®
window, depending on your Fast Track Timer’s configuration.
The Display Period allows you to select what type of period you want to
®
display in the activity screen of the Fast Track Timer. The Display
Period also flashes the percent (%) remote averages.
The Enable Alt allows you to enable or disable the Alt mode of the Fast
®
Track Timer. This will also change the current screen to configure an
alternate setting for Drive-Off Max; Drive-Off Min; and Display Period.
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~~ WARNING ~~
The caution box surrounding the check box for Event Labeling is a warning to the user that the
®
Fast Track Timer’s data can be distorted when the new configuration of selected box is checked
®
is uploaded to the Fast Track Timer during operational hours. The best time to upload this
information is during the hours that the drive-thru window is closed. For more information and
guidance please contact Delphi Display Systems.
The Name column allows you to customize the way you want your L1 –
L8 single station and/or the M1 – M4 multi station events to appear on
®
your Fast Track Timer’s display. For example instead of L4 event
saying PICK UP you may want to change it to say something else. You
are allowed up to 8 alphanumeric characters including spaces for this
field. However, GREET must always be GREET but you may add 3
more alphanumeric characters after it if you desire.
The List column allows you to list which order you want your L1 – L8
single station and/or the M1 – M4 multi station events to appear on
®
your Fast Track Timer’s display. The order can be arranged in any
fashion but must consecutively begin with the number 1 with no
duplicate number or missing numbers. An ‘X’ is used when the event is
not to be displayed. Caution: if the entry is wrong for the event, the
®
Fast Track Timer will give an error: “L COLUMN NUMBER ERR
NON-CONSECUTIVE”. This error must be corrected for proper Fast
®
Track Timer operation.
The Side column allows you to choose which side the event is for in a two-lane drive-thru. Only one of
®
two entries is allowed for each event ‘A’ or ‘B’. Caution: if no entry is made for the event, the Fast Track
Timer will give an error: “L COLUMN NUMBER ERR NON-CONSECUTIVE”. This error must be corrected
®
for proper Fast Track Timer operation.
The Delay column allows you to set up a delay before the event is activated. This is useful for detection
points that are frequented with traffic not necessarily with the drive-thru. The format is: 0-99 the time in
seconds, or; 2: - 9: the time in minutes. Minutes and seconds cannot be combined.
The Print column allows you to print the event each time it is completed. This option is not used in the
®
Fast Track 3000 Series Timer. Since the Timer has no printing capabilities, none of the selections
should be checked!
The ALT/MAIN Config button toggles between the MAIN CONFIGURATION and ALT CONFIGURATION
Event Labeling settings.
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~~ WARNING ~~
The caution box surrounding the check box for Multi-Station Config is a warning to the user that
®
the Fast Track Timer’s data can be distorted when the new configuration of selected box is
®
checked is uploaded to the Fast Track Timer during operational hours. The best time to upload
this information is during the hours that the drive-thru window is closed. For more information
and guidance please contact Delphi Display Systems.
Check the ‘Display Cars in Lane’ box to display the number of cars in
the drive-thru lane.
The Max Cars is the number of cars that a Drive-Thru lane is capable of
holding. Valid numbers are 1-16.
4.8 Connect
When you select Connect from the Menu Bar, a standard
window Connect to Site dialog box opens up allowing you
®
to connect to a Fast Track Timer.
®
To connect to a Fast Track Timer, choose a site from the
menu list and click on Connect. Once you’re connected,
click OK to dismiss the window. The Connect selection in
the Menu Bar becomes inactive and the Disconnect
selection becomes active.
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4.9 Disconnect
When you select Disconnect from the Menu Bar you are disconnecting from the session with your Fast
®
Track Timer. The Disconnect in the Menu Bar becomes inactive and the Connect in the Menu Bar
becomes active.
The Remote Control keypad is used to guide you through the Remote Control screens to access different
®
functions and commands for the Fast Track Timer. Your mouse pointer is used to operate the Fast
®
Track Timer by moving the pointer over to the desired button of the keypad and clicking.
The Print LCD allows you to print what is currently displayed on the Remote Control screen to your
default local or network printer.
EXIT closes the Remote Control dialog box while maintaining your connection.
The following pages will guide you with each screen and proper usage for manual operation.
NOTE: Most of the operation performed in Remote Control can be easily done through Site Parameters.
(See – Section 4.5 Unit Parameters.)
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REMOVE CAR Use to manually clear event timers for a car that has left drive-thru
NOTE: In addition, the screens on the following pages are based on a standard default. Your screens
may vary somewhat depending on your particular configuration
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4.10.2 Activity
The Activity screen is your “Home Base” for system operation.
The Activity screen contains the following summary of your drive-thru operation. It is updated in real time
as cars move through your facility:
Time, day, and date
The current dayparts (DYPT)
The current shift (SHFT)
The drive-thru lane being viewed (A SIDE or B SIDE)
An event list with current car times and average car times
The time period for averages and totals
Number of cars now in the selected drive-thru lane (CARS IN LANE)
Total number of cars passing through the selected lane during the time period
Total number of Pullouts from the selected lane during the time period
Use the Remote Control keypad to access other data screens and the Menu. The function of the individual
keys depends on the particular screen displayed and the configuration options selected at the time:
1. Click: to access the Menu screen (from here you can toggle between the Menu screen
and the Activity screen). Also, use the Main Menu button to return to the screen displayed
immediately before the current screen.
2. Click: to switch the screen view between “A SIDE” and “B SIDE” data.
After using the Remote Control keypad to access the Timer’s many other features and options, you can
return to the Activity screen and resume automatic operation.
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NOTE: Not all Timers use the Alternate Configuration feature. By default, Alternate Configuration is not
configured for use. You will be able to view the Alternate Configuration, but you must contact a technician or
Delphi Display Systems customer service specialist to use it.
NOTE: The Alternate Configuration feature is used only when your drive-thru operation changes during
the day. For example, if your store includes two windows, one of which is used only when busy, there is no
reason to time that window when it is not in use. Therefore, Alt Config allows you to disable the unused
window. This helps to keep information consistent with your changing drive-thru operation. To use Alt
Config, contact your local technician or call Delphi Display Systems customer service.
Click: .
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This is a view-only display, showing data recorded only up to the time the screen was entered. The actual
criteria used to grade the target events are set on another screen. (See - Section 4.12.6 Set Targets)
4.10.6 Menu
The Menu screen displays information about your Fast Track ® system, including menu options and
instructions for accessing features.
Click: .
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Start from MENU Screen (See – Section 4.10.6 Menu). The field is on [Remove Car From Lane]:
2. Enter your six-digit Access Code. You are now in the Remove Car screen.
2. Click: . The car count is now decreased by one (to the right of the = sign).
NOTE: Reset Loop feature should only be used when an L light is on and there is no car at that particular
detection point. Example: L4 is on, the Timer is running, but no cars are in the drive-thru lane for that
particular detection point. Generally, L1 and L2 – when used for Menu and Greet – cannot be reset from the
Fast Track Timer. Reset loop is for internal loop detection only.
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3. Enter your six-digit Access Code. You are now in the Reset Loop screen.
5. Click: to reset the selected loop and turn off its loop light on the Main Console. (Only
Loop Detectors internal to the Timer can be reset.)
Customize the Header format with your particular store’s Header information using the [MAIN MENU] [SET
PARAMETERS] [HEADING] screen (See – Section 4.12.3Store Heading). The Print Header report is
useful for labeling a report tape in a multiple store operation, distinguishing it from reports produced at
other stores.
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4. Click: to view the desired report. The following pages of this section provide instructions
to setup, view and/or print the various individual Manual Reports listed on the screen above.
NOTE: A Manual Report can provide the answer to almost any kind of question you might ask about your
data. Use a Manual Report to see how your store is meeting performance standards, to compare shifts or
time periods, and for many other useful purposes. Defining and producing a Manual Report is easy and
becomes very natural with some practice. The information the Timer needs to produce reports is entered
using a short sequence of one, two, or three screens.
Produce Manual Reports on your Remote Control display screen. You can also generate a screen report
and then use the <PRINT LCD> key to print a copy of the screen.
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to move to the corresponding row and then using the <+> or <-> key to toggle reporting for the period on or
off.
NOTE: If you select [DAILY] instead of a specific day (or days), any individual days you may have also
selected will be deselected automatically.
a. Click: when selection is complete. You are now in the Report Format selection
screen.
The Report Format Selection screen lets you pick the starting and ending dates of a time range for which
Daily Reports will be produced.
5. Click: or or or
to move to the FROM or TO fields, to the month, date
and/or year field(s) requiring adjustment.
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have selected three particular days will produce a single report combining and averaging the data
for the three daily time periods.) The REPORT BY PERIOD [VIEW] selection will produce
individual report sections for each period. The Header for each report section indicates which dates
are included in the section.
8. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
9. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
10. (If you then need a printed copy of the grading report, click: <Print LCD>.)
11. Click: to scroll through reports that has too many lines to fit on the screen.
12. Click: or to cycle through individual period reports when viewing reports for
more than one period.
NOTE: The days shown on the screen are the first days of the most current seven business weeks as
programmed in Set Parameters for a specific Timer.
5. Click: when selection is complete. You are now in the Report Format selection screen.
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The Report Format Selection screen lets you pick the starting and ending dates of a time range for which
Weekly Reports will be produced.
6. Click: or or or
9. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
10. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
11. (If you then need a printed copy of the grading report, click: <Print LCD>.)
12. Click: to scroll through reports that has too many lines to fit on the screen.
13. Click: or to cycle through individual period reports when viewing reports for
more than one period.
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4. Click: to select or to deselect a specific month (you may select one or more
months). An X appears to the right of each row selected for reporting.
NOTE: If you select [MONTHLY] instead of a specific month (or months), any individual months you may
have also selected will be deselected automatically
5. Click: when selection is complete. You are now in the Report Format selection screen.
The Report Format Selection screen lets you pick the starting and ending dates of a time range for which
Monthly Reports will be produced.
7. Click: or to adjust the month, date and/or year. The Timer knows the date
range associated with your data and protects you
from requesting reports outside this range.
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9. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
10. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
11. (If you then need a printed copy of the grading report, click: <Print LCD>.)
12. Click: to scroll through reports that has too many lines to fit on the screen.
13. Click: or to cycle through individual period reports when viewing reports for
more that one period.
2. Click: . You are now in either the Custom (displayed below) or Hourly Reports screen.
(The Hourly Reports screen is identical except for the heading that reads, “HOURLY REPORTS”
rather than “CUSTOM REPORTS”).
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4. Click: or to set the time. The time moves in one-hour increments for Hourly
Reports and 15-minute increments for Custom Reports.
5. Click: or to move the field to the dates on the FROM and TO fields.
7. Click: or to move the field to [VIEW] to send the report to the display.
Selecting the [VIEW] option below the REPORT BY AVERAGE field will produce a single report that
averages all the selected data. (For example, selecting REPORT BY AVERAGE for a Daily Report
for which you have selected three particular days will produce a single report combining and
averaging the data for the three daily time periods.) The REPORT BY PERIOD [VIEW] selection
will produce individual report sections for each period. The Header for each report section indicates
which dates are included in the section.
8. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
9. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
10. (If you then need a printed copy of the grading report, click: <Print LCD>.)
11. Click: to scroll through reports that has too many lines to fit on the screen.
12. Click: or to cycle through individual period reports when viewing reports for
more that one period.
From MANUAL REPORTS Screen (See – Section 4.11 Manual Reports on page 76):
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5. Click: when selection is complete. You are now in the Report Format selection screen.
The Report Format Selection screen lets you pick the starting and ending dates of a time range for
which Dayparts Report will be produced.
NOTE: If you have selected individual periods, the FROM and TO dates are fixed based on the
earliest and latest periods you chose.
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7. Click: or to adjust the month, date and/or year. The Timer knows the date
range associated with your data and protects you from requesting reports outside this range.
8. Click: to move the field to [VIEW] to send the report to the display. Selecting
the [VIEW] option below the REPORT BY AVERAGE field will produce a single report that averages
all the selected data. (For example, selecting REPORT BY AVERAGE for a Daily Report for which
you have selected three particular days will produce a single report combining and averaging the
data for the three daily time periods.) The REPORT BY PERIOD [VIEW] selection will produce
individual report sections for each period. The Header for each report section indicates which dates
are included in the section.
9. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
10. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
11. (If you then need a printed copy of the grading report, click: <Print LCD>.)
12. Click: to scroll through reports that has too many lines to fit on the screen.
13. Click: or to cycle through individual period reports when viewing reports for
more that one period.
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specific Shift (you may select one or more Shifts). An X appears to the right of each row selected
for reporting.
5. Click: when selection is complete. You are now in the Report Format selection screen.
The Report Format Selection screen lets you pick the starting and ending dates of a time range for which
Dayparts Report will be produced.
1. Click: or or or
4. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
5. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
6. (If you then need a printed copy of the grading report, click: <Print LCD>.)
7. Click: to scroll through reports that has too many lines to fit on the screen.
8. Click: to cycle through individual period reports when viewing reports for more
that one period.
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4. Click: or to select or to
deselect a specific time period (you may select one or more periods for either year or for both
years). An X appears to the right of each row selected for reporting. The Timer knows the date
range associated with your data and protects you from requesting reports outside this range.
5. Click: to move the field to [VIEW] to send the report to the display. Selecting
the [VIEW] option below the REPORT BY AVERAGE field will produce a single report that averages
all the selected data. (For example, selecting REPORT BY AVERAGE for a Daily Report for which
you have selected three particular days will produce a single report combining and averaging the
data for the three daily time periods.) The REPORT BY PERIOD [VIEW] selection will produce
individual report sections for each period. The Header for each report section indicates which dates
are included in the section.
6. Click: to produce the selected screen report. The Timer will display SEARCHING
and/or PROCESSING for up to several seconds before the report is displayed.
7. Click: when viewing a screen report to display the corresponding grading report. This
screen shows counts and percentages of cars that meet the criteria for each letter grade.
8. (If you then need a printed copy of the grading report, click: <Print LCD>.)
9. Click: to scroll through reports that has too many lines to fit on the screen.
10. Click: or to view grading reports for more than one event by cycling through
individual grading reports.
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NOTE: Unit Parameters is a simpler way to view and or configure the timer’s parameters.
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5. Click: .
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NOTE: Unit Parameters is a simpler way to view and or configure the timer’s parameters.
The Time/Store Hours screen lets you set the current date and time and the day considered to be the first
day of the week for your store and select the first month of the year. It also lets you set the daily store
opening and closing times for each day of the week.
4. Click: or to change the time, day, and/or dates. The OPEN and CLOSE times
move in 15-minute increments, and AM and PM change automatically as you scroll through the
hours.
NOTE: To set up a store for a 24-hour day; set the OPEN and CLOSE times the same. When CLOSE time
is set to the same time as OPEN time, CLOSE time field will display 24 HOUR. The OPEN time needs to
be set for when the business day starts and then set closed.
Example: OPEN = 12:00AM – CLOSE = 12:00AM 24HR.
NOTE: You may set a particular day as CLOSED by clicking on the day’s OPEN time until it
reads, “CLOSED”. (Closed will be between 11:45 p.m. and 12:00 a.m.). Set the CLOSE time to 12:00AM
and then set OPEN time to 12:00AM and you get the closed option
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The Store Heading screen lets you enter text for the Header. The Header information is displayed on the
Header of reports generated by the Fast Track personal computer software suite.
NOTE: If the Keypad is already in KEYBOARD MODE, clicking [KEYBOARD MODE] advances the field
one space to the right.
5. Click the number key(s) repeatedly until the desired character is displayed. For example, clicking
the number “2” key (PRINT DISPLAY):
One time will display an “A”
Two times will display a “B”
Three times will display a “C”
Four times will display a “2”
Five times will display an “a”
Six times will display a “b”
Seven times will display a “c”
7. Click: to enable you to move the field as needed to continue modifying the Header.
8. Click: to store the modified Header and return to the previous screen.
NOTE: letter designations are for reference only. letters do not appear on keys.
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NOTE: Unit Parameters is a simpler way to view and or configure the timer’s parameters.
The Set Dayparts screen lets you break each day into a number of smaller units called dayparts, which
are used to group data for viewing and reporting.
6. Click: to move to the [=] or [-] fields to change the START or STOP times.
8. NOTE: The ending time of each dayparts coincides with the starting time of the next dayparts for
the same day, though you may use different dayparts for each day of the week. DAYPART 1 always
starts at the opening time for the day, and the last programmed dayparts always ends at the
closing time for the day.
9. Click: to add a new dayparts by moving the field immediately to the right of the
first unused dayparts number (for which START and STOP times have not yet been entered).
10. Click: or to add the dayparts. The START and STOP times are now entered.
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12. Click: to delete the dayparts. Any dayparts that follow will automatically be removed as
well. And the store’s closing time will automatically be entered in place of the STOP time for the last
remaining dayparts.
NOTE: If all days use the same dayparts, you can set the dayparts for only one day and then use
the COPY TO feature to copy the same settings to all other days, as explained in the following
steps.
17. Click: to copy the displayed dayparts settings to all other days, replacing any individual
dayparts previously set for these days.
NOTE: Unit Parameters is a simpler way to view and or configure the timer’s parameters.
The Set Shifts screen lets you divide each day into smaller units called shifts, which are used to group
data for viewing and reporting.
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5. Click: to move to an existing shift you would like to modify. (You may use up to four shifts
per day.)
NOTE: The ending time of each shift coincides with the starting time of the next shift for the same day,
though you may use different shifts for each day of the week. Shift 1 always starts at the opening time for the
day, and the last programmed shift always ends at the closing time for the day.
8. Click: to add a new shift by moving the field immediately to the right of the first
unused shift number (for which START and STOP times have not yet been entered).
9. Click: or to add the shift. The START and STOP times are now entered.
11. Click: to delete the shift. Any shifts that follow will automatically be removed as well.
And the store’s closing time will automatically be entered in place of the STOP time for the last
remaining shift
12. NOTE: If all days use the same shifts, you can set the shifts for only one day and then use the
COPY TO feature to copy the same settings to all other days, as explained in the following steps.
13. Click: to move the field immediately to the right of the DAY:.
17. Click: to copy the displayed shift settings to all other days, replacing any individual shifts
previously set for these days.
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NOTE: Unit Parameters is a simpler way to view and or configure the timer’s parameters.
The Set Targets screen lets you create a system of target times, audible indicators (beeps), and letter
grades for any or all programmed event(s).
11. Click: to move the field to [=] immediately to the right of BEEP ON ARRIVAL.
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13. Click: to select the grade (A, B, C, etc.) for which you wish to set or change the target
time. (If you do not want targeting for a particular grade, set the grade’s target time to 0.)
NOTE: The target time for B must be equal to or greater than that for A; the target time for C must be
equal to or greater than that for B, and the same applies through the entire sequence of letter grades. The
Timer adjusts automatically to ensure this.Pass/Fail grading may be used rather than letter grading: Set all
letter grades except F to the same time – the maximum time allotted to the event (MENU, GREET, etc.) to
achieve a passing grade. For example, if you want to make 10 seconds the (Pass) time, set A, B, C, and D
to a time of 10 (the selected event must occur within this amount of time in order to “pass.”).
14. Click: to move the field immediately to the left of the B (beep) column field.
15. Click: or to set the beep count for the grade you have chosen. The Remote
will beep (the number of times specified for the grade, A = 1 or 0 beeps, B = 2 or 0 beeps, C = 3
or 0 beeps, D = 4 or 0 beeps and F = 5 or 0 beeps) when the selected event exceeds the target
time you have selected.
16. Click: to move the field immediately to the left of the P (print) column field. Make sure the
column is left unchecked.
17. Click: or to toggle the printing option for the grade to N (no)
18. Click: to move the field to the field that begins F REPEAT.
19. Click: to move the field to the field just to the right of @.
20. Click: or to set the number of times you want the beep to repeat. The Remote
Display will sound two successive short beeps at intervals of 2, 5, 10, 15, or 30 seconds depending
on your choice. (Select OFF to disable the repeat beep.)
22. Click: to move the field to [A] (A means “All”), or to any of the days to the right.
23. Click: or to select the days to which you wish to copy the targets you have set.
Your selections are now highlighted.
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25. Click: to move the field to [A] (A means “All”), or to any of the dayparts to the right.
26. Click: or to select the dayparts to which you wish to copy the targets you have
set. Your selections are now highlighted.
27. Click: to perform the specified copy operation. Repeat this procedure as needed for
different targeted events.
28. Click: to move the field to the top of the screen to the [TARGET], [DAY] and
[DAYPART] fields.
29. Click: or to scroll through the TARGET, DAY, and DAYPART values to confirm
your settings.
NOTE: Unit Parameters is a simpler way to view and or configure the timer’s parameters.
The Set Remote Display Options screen lets you select the information that appears on the Remote
Displays, (Also See – Section 2.5 Remote Displays and Section 2.5.1 Set Remote Addressing):
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NOTE: If you do not know the number associated with a particular Remote Display, remove and
reconnect the five-pin connector atop the Display. The unit then goes through a power-up sequence and
displays the address of the Remote.
IMPORTANT!
While Remote Displays that show the time of the same event can have either the same or different
addresses, if you want two or more Remote Displays to show the time of different events, each
display must be set to a different address. The address of the Remote is the third digit only of the first
number that comes up after you power on the Remotes, e.g., for example, the address for 275 would be 5;
the address for 005 would also be 5. (If the Display’s address is 001, it will show the time that Remote #1
is programmed to show as indicated on the Remote Display screen. If a Remote’s address is 002, it will
show the time that Remote #2 is programmed to show, etc.)
4. Click: to move the field immediately to the right of the individual Remote address
number(s) (i.e., #1).
5. Click: or to select the event that the Remote(s) will be monitoring. Adjust all
other Remotes as needed.
NOTE: Steps a. through e. explain how to set up a percentage Remote or a two-color Remote that is set
to show percentage. If you do not want your system set to include such percentage remote capabilities,
proceed to Step 6.
NOTE: Depending on the model of the Remote (two-color, or percentage), the data will be shown either in
minutes: seconds, seconds only, or percentage. Time data will be displayed only during the hours the store
is open. When closed, only a colon (two vertical dots, i.e., :) is shown on a minutes: seconds Display; a
seconds and percentage Display is blank
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The Night Manager screen allows you to view and print particular events over a specified time period to
track such events, as well as identify problems and their causes (which is particularly useful for absentee
management).
5. Press: or to move the field to [VIEW] in order to send the report to the display.
6. NOTE: Selecting VIEW allows you to examine through two more screens of greater detail (one for
FT EVENTS and one for PULL OUTS).
7. Press: to produce the selected screen or printer report. The total number of FT EVENTS
and PULLOUTS appears on the display.
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8. If you selected to view the events press: to select either FT Events or Pull Outs and
then press .
FT EVENTS PULLOUTS
NOTE: If you wish to view the other operating exception (FT EVENTS or PULLOUTS), return to
the main Night Manager screen and repeat steps 7
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4.13 Diagnostics
THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY
The Diagnostic screen is a monitoring feature that lets you view the number of operating exceptions – FT
(Fast Track) Events and Pullouts – for a particular day of operation.
NOTE: Selecting [VIEW] will allow you to view the same three Diagnostic tools on the display screen
by using the following steps:
6. Click: after selecting [VIEW]. The number of FT EVENTS and PULLOUTS for the date
selected will appear on the main Diagnostic screen.
8. Click: to display another Diagnostic screen with more details about either selection, FT
EVENTS or PULLOUTS.
NOTE: If you wish to view the other operating exception (FT EVENTS or PULLOUTS), return to the main
Diagnostic screen and repeat steps 7 and 8.
If you wish to view information for other days, return to the main Diagnostic screen to select the desired
date.
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The Reset Memory screen allows you to erase all historical event data in the memory
CAUTION: THIS SCREEN WARNS THAT IF YOU CLICK THE KEY, YOU WILL ERASE
ALL HISTORICAL EVENT DATA PERMANENTLY.
4. Click: . This will erase your Timer’s memory permanently, and you will not be able to
retrieve any historical event data directly from the timer, but downloaded data remains in the
computer.
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4.15 Download
®
When you select Download from the Menu Bar, data from a Fast Track Timer will be sent to your PC.
®
Choose a Fast Track Timer from your Site list and click Single-Site or click Multi-Site to begin
downloading data from pre-selected sites. The window displays the site you are connecting to, how many
records are being downloaded and what report is being created. A progression bar displays in percentage
how much data has been downloaded. When you check Disconnect When Finished, Software will
®
automatically disconnect the session to your Fast Track Timer after data has been transferred. When
you check the box for Create Reports the software automatically creates your reports in a preformatted
format. Click on Exit/Abort to dismiss the window.
4.16 Upload
®
Upload image upgrades (fixes and patches) to a Fast Track Timer.
4.17 Scheduler
®
Data can be downloaded from your Fast Track Timer to
your PC automatically. Set the Download Time to the
desired time and check the Enable box to activate. Sites
must be setup for auto-polling (See - Section 4.2 Site).
Software must be open at the time of your Download Time,
but may be minimized while open. Scheduler automatically
disconnects from your sites and closes the download dialog
box when it is finished and will have the last created report
displayed in the Main Window.
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4.18 ACL
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4.19 Reports
To create an ACL batch file select a function, Raw Data DL, Parameters UL, FTImage UL, or Set Time UL
select the site or sites to use the function with then save the file using the name you choose.
4.20 Enterprise
Select this to create a report with .txt file extension to be used by your choice of generic text editing
program.
Select this to create a report with .mdb file extension to be used in Microsoft Access.
Select this to create a report with .dbf file extension to be used in Foxpro.
Select this to create a report with .mdf file extension to be used in SQL.
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After selecting SQL Server, you will have to enter all information listed above, otherwise you will receive
an error for invalid or empty fields.
Output File
Here is where you set the path and file name, once you have clicked on the Output File button you will get
a Save As window, go to the location where you want the file to be and then give it a name. At this point,
you will see the path and file name in the address bar. This file will always have a text (txt) extension.
This is an ASCII comma delimited file.
Site Name
This displays each site as the data is being extracted from and displays “Finished” when the process is
completed.
OK
Closes window without saving. To save settings you must click Apply first before you click OK.
Cancel
Closes window without saving.
Apply
This function MUST be used to save any changes to setup.
Build
Manually builds the file. This function does NOT force a download however.
This file can be built automatically in 2 different ways, either onboard scheduler or ACL
In the site configuration, Auto Update must be checked.
SITE This is the site name; the data that follow a site name belongs to that site.
RECORD This is a record number; the timer uses this number to track record to download.
This number can reach 131,999 in the E3 system.
DATE This is the date that the event occurred on, and is always month/day/year.
DAYPART# Timed events (events with elapse times) are logged with the current Daypart number
SHIFT# Timed events (events with elapse times) are logged with the current shift number
TMSTMP This is a time stamp, when an event has completed it is time stamped to the second.
S The Fast Track can time 2 independent drive-thru simultaneously, in that case the S
column would identify which drive-thru (Side A, or Side B) the event had occurred in.
certain events are not relative to the drive-thru lane, in that case, the column is left blank
E# This is a number that identifies an input, which in-turn identifies the event name. The
naming of an event can change such as “WINDOW” or “WIN2 “but the number stays the
same.
ETM This is how long in seconds, the car spent at that event or elapsed time for that event.
G This grade (A, B, C, D or F) was given to that event once it was completed.
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4.21 Help
®
You may obtain help for your Software through your local Fast Track Timer Dealer or directly from
Delphi Display Systems. If you call for help, the technician will ask you for the version of Software you’re
using. From the Menu Bar, click Help and then About Fast Track PC Software… to display the version of
the software.
You may also want to visit the Delphi Display Systems on the World Wide Web. You can do so by either
typing in the URL: http://www.delphidisplay.com or by clicking on the button on the Help box. Click on OK
to dismiss the box.
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5 Analyzing Data
®
Fast Track Timer helps you operate your drive thru store more efficiently and profitably by tracking the
progress of customer vehicles through the ordering and delivery process. The Software helps
management and staffs use this information to:
The Software’s standard preformatted reports present information in a convenient format for analysis.
You may use these reports to see how your drive-thru is performing and to compare current and historical
performances.
The Software report files are ASCII files that you can import into spreadsheets, database, and/or word
processing programs for further presentation and analysis. Two examples of how you might use the
Software report files:
Presentation – Import a Software file into MS-Excel and produce an attractively formatted report
to add special calculations and highlight important data. MS-Excel can also present the data in
chart form.
Database – Create a MS-Access data base application that adds Software file data to its
database. Use the MS-Access reporting features to produce special reports that compare
performances of multiple locations.
The Archive Report is used to compare the event counts for current periods to those of previous periods.
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The Period Report is used to compare car counts and average event times for different periods.
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The Target Report is used to compare the percentage of events meeting your performance goals during
different periods of time. This report includes one column for each performance grade.
This report includes a set of data for each drive-thru station. The rows within the group show performance
for different periods so that you may compare performance for the periods.
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STATION NUMBER 2 1 3 4
11
ARRIVAL DEPARTURE CAR SIDE GREET MENU CASHIER PICK UP
TOTAL
06:00:08AM 06:00:53AM 1 A 32 45
06:00:25AM 06:01:05AM 2 A 40
06:01:59AM 06:02:36AM 3 A 2 8 8 12
37
06:02:14AM 06:02:56AM 4 A 5 10 10 10
42
06:02:39AM 06:03:35AM 5 A 7 17 13 15
56
06:03:16AM 06:04:15AM 6 A 2 11 21 12
59
06:03:46AM 06:04:43AM 7 A 3 26 7 19
57
06:04:21AM 06:05:12AM 8 A 1 12 12 20
51
06:04:37AM 06:05:29AM 9 A 3 9 8 14
52
06:04:53AM 06:05:41AM 10 A 2 7 10 10
48
06:05:44AM 06:07:10AM 11 A 2 15 21 31
86
06:06:13AM 06:08:35AM 12 A 2 22 23 40
142
06:06:54AM 06:09:26AM 13 A 5 30 32 45
152
06:09:29AM 06:10:06AM 14 A 2 8 8 12
37
06:09:44AM 06:10:26AM 15 A 5 10 10 10
42
06:10:09AM 06:11:05AM 16 A 7 17 13 15
56
06:10:46AM 06:11:45AM 17 A 2 11 21 12
59
06:11:16AM 06:12:13AM 18 A 3 26 7 19
57
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06:11:51AM 06:12:42AM 19 A 1 12 12 20
51
06:12:07AM 06:12:59AM 20 A 3 9 8 14
52
06:12:23AM 06:13:11AM 21 A 2 7 10 10
48
06:13:14AM 06:14:40AM 22 A 2 15 21 31
86
06:13:43AM 06:16:05AM 23 A 2 22 23 40
142
06:14:24AM 06:16:56AM 24 A 5 30 32 45
152
06:16:59AM 06:17:36AM 25 A 2 8 8 12
37
06:17:14AM 06:17:56AM 26 A 5 10 10 10
42
06:17:39AM 06:18:35AM 27 A 7 17 13 15
56
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The On Demand Reports or ODR creates Dayparts or Daily reports just like
the ones created from the Fast Track printer. This allows the user a quick
way to view their data with a minimal amount of mouse clicks.
On Demand Reporting can be used in three different ways:
ODR can be used through the Fast Track Software Suite from the
Reports function.
ODR can run on the fly by just running the batch programs.
ODR batch programs can be scheduled to run from a 3 party
rd
ODR_DAYPART1.BAT ODR_DAYPART7.BAT
ODR_DAYPART2.BAT ODR_DAYPART8.BAT
ODR_DAYPART3.BAT ODR_DAILY.BAT
ODR_DAYPART4.BAT REPORTS.BAT
ODR_DAYPART5.BAT REMOTE.BAT
ODR_DAYPART6.BAT REMOTE
CONTROL.BAT
These batch programs may be run from the Fast Track Software Suite
folder or from the shortcuts on your desktop.
Remote and Remote Control batch programs can connect with any timer
Daily Report Sample
that is listed in your Sites. Remote Control can give you full timer control
using the virtual keypad while Remote only lets you view without any interaction.
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6 Importing to Excel
This section will outline on how to import a Fast Track® data file to Microsoft Excel. However the steps
used in this outline could be used to import the data into most data base or spreadsheet type programs.
1. From Microsoft Excel click on File from the Menu bar and select Open. An Open window will
appear in the body of the Excel screen.
2. Located at the bottom in the Open window, select from the Files of Type drop down box “All Files
(*.*)”.
3. Locate the *.E_R report that you created, usually the report when created is located in a sub-
folder within the Fast Track program file folder, and open.
NOTE: When creating the report, make sure you have checked the “Use Commas” box prior to
creating it. (See – Section 4.11 Reports) Then Save the report. The Use Commas acts
as a separator to place the data in the appropriate fields in the spreadsheet.
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To save the file click on File from the Menu bar and select Save. A new window will open asking you if
you would like to keep the existing format. Choose “NO” and save the file.
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7 Definition of Terms
DRIVE-THRU TIMER-A computer technology management tool to measure and monitor drive-
thru speed of service in fast food restaurant
ACCESS CODE-User can program four individual Access Codes (A, B, C, D) to establish restricted
entry to Timer features
ALT CONFIG OFF-The time at which Alt Config toggles OFF and the original main drive-thru
configuration is restored
ALT DRIVE-THRU CONFIG-Allows user to toggle detection points ON and OFF within the drive-
thru con- fig feature by clicking the <DISPLAY MODE> and <MAIN MENU> keys within the same
second of each other (not simultaneously)
CARS IN LANE-The number of cars that have arrived at the first active detection point, but not
yet left the last detection point
DAYPARTS-Up to eight time periods (1-8) can be entered into the system to break the day into
segments. Each dayparts automatically ends at the beginning of the following dayparts. Some
periods usually represented as dayparts are breakfast, mid-morning, lunch, mid-afternoon, dinner,
evening, and late-night hours.
DRIVEOFF-The Timer’s automatic subtraction of a car that has taken more than the allotted time
to reach the next detection point
EVENT: 00-A counter that keeps track of cars that accumulate no elapsed time (Example: A car
triggers an event programmed to delay, but then exits the event before the delay has been
completed)
GLOBAL CODE-Programmable Tech Code that allows full access to the Timer
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GREET TIME-The time taken to respond to a car that has arrived at the Menu Board/order point
MAX CARS-The Timer’s automatic subtraction of a car when the actual number of cars exceeds
the number that has been programmed (using the drive-thru configuration feature)
MULTI-STATION EVENT-An event that starts and stops an event timer from two or more
detection points; there may be up to four such events
PERIOD-A user defined block of time used with the Manual Reporting feature.
PULLOUTS-The operator’s manual subtraction of a car that has taken more than the allotted time
to reach the next detection point.
REMOVE CAR-A manual method by which cars are subtracted from the drive-thru
RESET LOOP-The resetting of a Loop and/or Loop Detector due to the false detection of a car
(phantom car)
CAUTION: DO NOT USE THE RESET MEMORY FEATURE WITHOUT FIRST CONTACTING
DELPHI DISPLAY SYSTEMS CUSTOMER SERVICE OR YOUR LOCAL DEALER
SHIFTS- Up to four (4) time periods can be entered into the system to break the day into
segments. Each shift automatically ends at the beginning of the following shift.
SINGLE-STATION EVENT-An event that starts and stops an event timer from a single detection
point; there may be up to eight such events
TARGET TIMES-Associated with dayparts, these are used to categorize service times on a grading
scale and can be set for any event in the system
TECH CODE-Allows full access to the Timer; used to protect features such as RESET MEMORY and
DRIVE-THRU CONFIG.
4W PERIOD-A block of time of 4 consecutive weeks on which reports are based in lieu of
monthly reporting
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8 Change History
Change Version Date Author
Initial Release A 12.6.12 K. Mather
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