Operation Manual

Smart-UPS™ On-Line
SRT
SRT5KXLI
SRT5KRMXLI
SRT5KXLT
SRT5KRMXLT
SRT5KXLT-IEC
SRT5KRMXLT-IEC
SRT5RMKXLW-HW
SRT6KXLI
SRT6KRMXLI
SRT6KXLT
SRT6KRMXLT
SRT6KXLT-IEC
SRT6KRMXLT-IEC

208/220/230/240 Vac
Tower/Rack-Mount 3U/4U
General Information
Important Safety Messages
Read the instructions carefully to become familiar with the equipment before attempting to install, operate, service
or maintain the UPS. The following special messages may appear throughout this manual or on the equipment to
warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a Danger or Warning product safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.

The addition of this symbol to a Warning or Caution product safety label indicates that a hazard exists
that can result in injury and product damage if the instructions are not followed.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

<18 kg 18-32 kg 32-55 kg >55 kg
<40 lb 40-70 lb 70-120 lb >120 lb

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 1

Safety and General Information
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC could void the warranty.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs),
in a rack.
• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the
XLBPs.
• Always install peripheral equipment above the UPS in rack-mount configurations.
• Additional safety information can be found in the Safety Guide supplied with this unit.

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch
circuit (mains). Before installing or servicing the equipment verify the following:

• Mains circuit breaker is in the OFF position

• Internal UPS batteries are removed
• XLBP battery modules are disconnected

Electrical safety

• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.
• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green and with or without a yellow stripe.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
If the UPS input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.

2 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Battery safety
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there
is no contact with the internal components of the battery. Over charging, over heating or other misuse of
batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to
the skin and eyes.
• CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
High short circuit current through conductive materials could cause severe burns.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be
toxic.

Hardwire safety
• Verify that all branch circuit (mains) and low voltage (control) circuits are deenergized, and locked out
before installing cables or making connections, whether in the junction box or to the UPS.
• Wiring by a qualified electrician is required.
• Check national and local codes before wiring.
• Strain relief is required for all hardwiring (not supplied).
• All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in
personal injury or equipment damage.
• Select wire size and connectors according to national and local codes.

General information

• The UPS will recognize as many as 10 external battery packs connected to the UPS.
Note: For each XLBP added, increased recharge time will be required.
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.

Product Description
The APC by Schneider Electric Smart-UPS™ On-Line SRT is a high performance uninterruptible power supply
(UPS). The UPS helps to provide protection for electronic equipment from utility power blackouts, brownouts,
sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power
for connected equipment until utility power returns to acceptable levels or the batteries are completely discharged.

This user manual is available on the enclosed Documentation CD and on the APC by Schneider Electric web site,
www.apc.com.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 3

Product Overview
Specifications
For additional specifications refer to the APC web site, www.apc.com.

Environmental
Operating 0º to 40º C (32º to 104º F)
Temperature
Storage -15º to 45º C (5º to 113º F)
Operating 0 - 3,000 m (0 - 10,000 ft)
Maximum Elevation
Storage 0 - 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing
Protection Class IP 20 rating
Note: Charge the battery modules every six months during storage.
Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power, and
frequent short duration discharges will shorten battery life.

Physical
SRT5K model
The UPS is heavy. Follow all lifting guidelines.
Unit weight batteries included, without 56.6 kg (124.8 lb)
packaging
Unit weight batteries included, with Rack-Mount models: 67.3 kg (148.4 lb)
packaging Tower models: 64.36 kg (141.9 lb)
Unit dimensions without packaging 130 mm x 432 mm x 711 mm
Height x Width x Depth 5 in x 17 in x 28 in
Unit dimensions with packaging 330 mm x 610 mm x 960 mm
Height x Width x Depth 13 in x 24 in x 37.8 in
The model and serial numbers are on a small label located on the rear panel.

SRT6K model
The UPS is heavy. Follow all lifting guidelines.
Unit weight batteries included, without packaging 60 kg (132 lb)
Unit weight batteries included, with packaging 67 kg (147.4 lb)
Unit dimensions without packaging 174 mm x 432 mm x 719.4 mm
Height x Width x Depth 6.9 in x 17 in x 28.3 in
Unit dimensions with packaging 370 mm x 610 mm x 960 mm
Height x Width x Depth 14.6 in x 24 in x 37.8 in
The model and serial numbers are on a small label located on the rear panel.

4 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Battery

NOTICE
RISK OF EQUIPMENT DAMAGE

• Replace the battery at least every 5 years.

• Replace the battery immediately when the UPS indicates battery replacement is necessary.

Failure to follow these instructions can result in equipment damage

Battery type Maintenance free, leak proof, sealed, lead acid

Replacement battery module APCRBC140
This UPS has swappable battery modules.
Refer to the appropriate replacement battery user manual for
installation instructions.
Contact your dealer or go the APC web site, www.apc.com for
information on replacement batteries.
Number of battery modules 2 battery modules
Voltage for each battery module 96 VDC
Total voltage for the UPS 192 VDC
Ah rating 5.1 Ah per battery module
XLBP cable length 500 mm (19.7 in)

Electrical
Models Rating Branch Circuit Overcurrent Rating
Online Green Mode / Building Circuit Breaker (CB)
Current Rating
SRT5KXLT
5.4 kVA/4.8 kW at
SRT5KRMXLT 208 V 4.8 kVA at 208 V
30 A
SRT5KXLT-IEC 6.0 kVA/4.8 kW at 5.5 kVA at 240 V
240 V
SRT5KRMXLT-IEC
SRT5KXLI
SRT5KRMXLI 5 kVA/4.5 kW 5.0 kVA 40 A
SRT5KRMXLW-HW
SRT6KXLT
SRT6KRMXLT
SRT6KXLT-IEC
6 kVA/6 kW 6.0 kVA 50 A
SRT6KRMXLT-IEC
SRT6KXLI
SRT6KRMXLI

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 5

Output
Output Frequency 50 Hz/60 Hz ± 3 Hz
Nominal Output Voltage SRT5KRMXLW-HW: 208V, 220V, 230V, 240V
SRT5K/6KXLI, SRT5K/6KRMXLI: 220V, 230V, 240V
SRT5K/6KXLT/XLT-IEC, SRT5K/6KRMXLT/RMXLT-IEC: 208V, 240V
Input
Input Frequency 40 Hz-70 Hz ± 3 Hz
Nominal Input Voltage SRT5KRMXLW-HW: 208 V, 220 V, 230 V, 240 V
SRT5K/6KXLI, SRT5K/6KRMXLI: 220 V, 230 V, 240 V
SRT5K/6KXLT/XLT-IEC, SRT5K/6KRMXLT/RMXLT-IEC: 208 V, 240 V

Front panel features

 Display interface panel

 UPS battery connectors

 Battery compartment

 Bezel
su0877a

6 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Rear panel features
Note: Refer to the table “Key to identify rear panel features” on page 10, that provides a key to the callout numbers
for the rear panel graphics depicted in this manual.

SRT5KXLI/SRT5KRMXLI

Output: 50/60 Hz

10 AMP MAX
220/230/240 VAC

GROUP 2 GROUP 1
16 AMP MAX
su0878a

SRT5KXLT/SRT5KRMXLT

GROUP 1
20 AMP MAX
Output: 50/60 Hz
208//240 VAC

GROUP 2
30 AMP MAX
su0879a

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 7

SRT5KXLT-IEC/SRT5KRMXLT-IEC

Output: 50/60 Hz
208/240 VAC

20 AMP MAX
GROUP 2
15 AMP MAX
GROUP 1
su0880a

SRT5KRMXLW-HW
su0881a

8 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

SRT6KXLI/SRT6KXRMXLI

Output: 50/60 Hz
220/230/240 VAC

GROUP 3 GROUP 2
16 AMP MAX 16 AMP MAX
su0882a

GROUP 1
10 AMP MAX

SRT6KXLT/SRT6KRMXLT

Output: 50/60 Hz
208/240 VAC

GROUP 1
30 AMP MAX

20 AMP MAX
GROUP 3

GROUP 2
30 AMP MAX
su0883a

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 9

SRT6KXLT-IEC/SRT6kRMXLT-IEC

Output: 50/60 Hz
208/240 VAC

GROUP 1
15 AMP MAX
20 AMP MAX
GROUP 2
20 AMP MAX
GROUP 3
su0884a

Key to identify rear panel features

 SmartSlot The SmartSlot can be used to connect optional management accessories.

 External battery Use the external battery cable on the XLBP to connect the UPS and XLBP.
power and XLBPs provide extended runtime during power outages. The UPS will automatically recognize
communication up to 10 external battery packs.
connector

 Chassis ground The UPS and XLBPs have ground screws for connecting the ground leads. Prior to connecting
screws a ground lead, disconnect the UPS from mains power.

 Hardwire SRT5KRMXLW-HW, SRT6KXLI, SRT6KRMXLI, SRT6KXLT, SRT6KRMXLT,

output box SRT6KXLT-IEC, SRT6KRMXLT-IEC models are equipped with a hardwire output box.
Refer to “Wiring Specifications” on page 12 for hardwire specifications.
Remove the knockouts. Snap-In strain reliefs are recommended (not supplied).

 EPO terminal The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO
system.

 Serial Com The Serial Com port is used to communicate with the UPS.
Use only interface kits supplied or approved by APC by Schneider Electric. Any other
serial interface cable will be incompatible with the UPS connector.

 USB port The USB port is used to connect either a server for native operating system communications, or
for software to communicate with the UPS.

 Universal I/O Use to connect:

port • Temperature sensor AP9335T (supplied)
• Temperature/humidity sensor AP9335TH (not supplied)
• Relay input/output connector AP9810 (not supplied), supports two input contacts and one
output relay

 Console port Use the Console port to configure the network management features.

 Network port Use the Network port to connect the UPS to the network.

10 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

 Reset button Use the Reset button to restart the Network Management Interface.
Note: A restart of the Network Management Interface does not affect UPS operation.

 AC input • SRT5KXLT, SRT5KRMXLT, SRT5KXLT-IEC, SRT5KRMXLT-IEC models have factory

power cable or installed input power cables.
hardwire input • All other models are equipped with a hardwire input box.
box Refer to “Wiring Specifications” on page 12.
Remove the knockouts. Snap-In strain reliefs are recommended (not supplied).

 Controllable Connect electronic devices to these outlets.

outlet group 1

 Controllable Connect electronic devices to these outlets.

outlet group 2

 Controllable Connect electronic devices to these outlets.

outlet group 3

 Circuit breaker In the event an overload condition occurs, disconnect nonessential equipment.
Then reset the circuit breaker.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 11

Wiring Specifications
CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all national and local electrical codes.
• Wiring should be performed by a qualified electrician.
• Strain reliefs are not provided with this unit. Snap-In strain reliefs are recommended.
Refer to the Installation Guide for knockout panel sizes.
• The UPS must be wired into a branch circuit, equipped with a circuit breaker rated as specified in the
tables below.
• Actual wire size must comply with required amp capacity and national and local electrical codes.
• Recommended input terminal screw torque: 16 lbf-in (2 Nm).
Failure to follow these instructions can result in minor or moderate injury

SRT5K/6KXLT, SRT5K/6KXLT-IEC models

Input connections Wire to L1, L2,

Output connections Wire to L1, L2,

System Wiring Voltage Current full External input Wire size,

load, nominal circuit breaker, typical
(typical)
SRT5KXLT L6-30
SRT5KRMXLT Input
SRT5KXLT-IEC 208/240 Vac 24 A 30 A/2-pole (provided with the
Output UPS)
SRT5KRMXLT-IEC
SRT6KXLT
SRT6KRMXLT Input 33 A
SRT6KXLT-IEC 208/240 Vac 50 A/2-pole 6 AWG
Output 29 A
SRT6KRMXLT-IEC

SRT5KXLI/SRT6KXLI models
Input connections Single phase: Wire to L, N,

Output connections Wire to L, N

System Wiring Voltage Current full External input Wire size,

load, nominal circuit breaker, typical
(typical)
SRT5KXLI Input
SRT5KRMXLI 220/230/240 Vac 24 A 40 A/2-pole 6 mm2
Output
SRT6KXLI Input 32 A
SRT6KRMXLI 220/230/240 Vac 50 A/2-pole 10 mm2
Output 28 A

12 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

 SRT5KRMXLW-HW
Input connections Single phase: Wire to L, L2/N,

Output connections Wire to L1, L2/N

System Wiring Voltage Current full External input Wire size,

load, nominal circuit breaker, typical
(typical)
Input 208/220/ 26 A 6 mm2
SRT5KRMXLW-HW 40 A/2-pole
Output 230/240 Vac 24 A (8 AWG)

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 13

Connect Equipment
CAUTION
RISK OF ELECTRIC SHOCK

• Disconnect the mains input circuit breaker before installing or servicing the UPS or connected
equipment.
• Disconnect internal and external batteries before installing or servicing the UPS or connected
equipment.
• The UPS contains internal and external batteries that may present a shock hazard even when
disconnected from the mains.
• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.
• Disconnect equipment from the UPS before servicing any equipment.

Failure to follow these instructions can result in minor or moderate injury.

Note: The UPS batteries will charge to 90% capacity in the first three hours of normal operation. Do not expect
full battery runtime capability during this initial charge period.

1. Connect equipment to the outlets on the rear panel of the UPS.

Refer to “Controllable Outlet Groups” on page 22.
2. Connect the UPS to the building utility power.

Turn the UPS On/Off

The first time the UPS is turned on the Setup Wizard screen will run. Follow the prompts to configure UPS
settings. Refer to “Configuration” on page 18.

To turn on the UPS and all connected equipment, press the Power ON/OFF button on the display panel. Follow the
prompts to either turn the UPS on immediately or after a delay, then press OK.
Note: When there is no input power and the UPS is off, the cold start feature can be used to turn on the UPS and
connected equipment using battery power.
To perform a cold start press the Power ON/OFF button.
The display panel will illuminate and the Power ON/OFF button will illuminate red.
To turn on the output power press the Power ON/OFF button again. Select the prompt Turn ON with NO AC and
press OK.

To turn output power off, press the Power ON/OFF button. Follow the prompts to either turn the UPS off
immediately or after a delay, then press OK.
Note: Once the AC power has been turned off the UPS will continue operating on battery power for a short period
of time. To remove power completely press the Power ON/OFF button. Follow the prompt to select Internal Power
Off, then press OK.

14 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

UPS Display Interface
 POWER ON/OFF button
Button illumination indications:
-No illumination, the UPS and the output
power are off
-White illumination, the UPS and the LOAD
output power are on
-Red illumination, the UPS is on and the
output power is off

 Load icon
Output 230.0 v
Disable/mute audible alarm icon
On-Line 1 2
 UPS status information

 Operation mode icons

 ESCAPE button

 OK button su0870b

 UP/DOWN buttons

 Controllable outlet group status icons

 Battery status icons

.

The icons on the LCD display interface screen may vary depending on the installed firmware version.

Load icon: The approximate load capacity percentage is indicated by the number of load bar
LOAD
sections illuminated. Each bar represents 16% of the load capacity.

Mute icon: Indicates the audible alarm is disabled/mute.

UPS Status Information

The status information field provides key information on the status of the UPS.
The Standard menu will allow the user to select one of the following screens.
The Advanced menu will scroll through the following five screens.
Input Voltage
Output Voltage
Output Frequency
Load
Runtime
In the case of a UPS event, status updates will be displayed defining the event or condition that has occurred.
The display screen illuminates amber to indicate a Message and red to indicate an Alert depending on the severity of the
event or condition.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 15

Operation Mode Icons
On-Line mode: The UPS is supplying conditioned mains power to connected equipment.

Bypass mode: The UPS is in Bypass mode and the connected equipment will receive mains
power as long as the input voltage and frequency are within the configured limits.

Green mode: When in Green mode mains power is sent directly to the load.
In the event of a mains power outage, there will be an interruption in power to the load of up to
8 ms while the UPS switches to On-Line or Battery mode.
When enabling Green mode consideration should be given to devices that may be sensitive to
power fluctuations.
UPS Status Icon
Battery mode: The UPS is supplying battery power to connected equipment.

The UPS has detected an internal fault with the battery. Follow the instructions on the screen.

The UPS has detected a critical fault with the battery. The battery is at the end of its life and has
X to be replaced.

Indicates a UPS alert that requires attention.

Controllable Outlet Group Icons

Controllable Outlet Group Power Available: The number next to the icon identifies the
specific outlet groups that have available power.

Controllable Outlet Group Power Not Available: The number next to the icon identifies
specific outlet groups that do not have available power.

Battery Status Icons

Battery Charge Status: Indicates the battery charge status.

Battery Charge In Progress: Indicates the battery is charging.

UPS Display Interface operation

Use the UP/DOWN buttons to scroll through the options. Press the OK button to accept the selected option. Press
the ESC button to return to the previous menu.

16 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Menu overview
The UPS Display Interface has Standard and Advanced menu screens. The preference for Standard or Advanced
menu selections is made during initial installation and can be changed at any time through the Configuration
menu.

The Standard menus include the most commonly used options.

The Advanced menus provide additional options.

Note: Actual menu screens may differ by model and firmware version.

LCD display interface angle adjustment

The angle of the LCD display interface can be adjusted for ease in viewing the displayed messages.

1. Remove the front bezel.

2. Locate the button on the bottom of the display interface panel.
3. Press the button and slide the bottom of the LCD display interface screen out. An audible click will be
heard when the screen reaches the maximum angle.

a
26
09
su

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 17

UPS Menu Overview
Main Menu
Status
Control
Configuration
Test And Diagnostics
Log
About

Status Menu Control Menu** Config Menu Test and Diagnostics Menu Log About Menu
UPS UPS UPS Self Test Event Log UPS
Battery Bypass Battery Runtime Test Battery
Accessory*** Outlet Group 1* Outlets* Alarm Test Accessory
Outlet Group 2* Communication
Outlet Group 3* Display
Clear Alarms
UPS***
UPS Hardware - Part No.
UPS** PDU Hardware
Efficiency UPS** UPS Hardware - Serial No.
UPS
Output Power, VA, Watts, % Turn On / Off / Reboot / Shutdown UPS Hardware - Manufacture Date
Green mode Enable / Disable
Output Voltage, Current, Frequency UPS Firmware – Revision
Output Voltage / Frequency Settings
Energy Usage UPS – DSP Firmware*
Bypass Settings
Battery State Of Charge, Runtime UPS – Comm Firmware*
UPS Bypass** Battery Settings
Input Voltage, Frequency UPS Time
Go into Bypass Self Test Schedule
Bypass Voltage, Frequency
Go out of Bypass PDU Model
Self Test
Default Setting
Runtime Test
Reset Energy Meter*

Battery Outlet Group* Battery

RBC Health Turn On / Off / Reboot / Shutdown** Battery Part Number
RBC Summary – Installed MMYY, Replace MMYY Install Date RBC Summary - Installed MMYY, Replace MMYY
Internal RBC’s, Battery Packs, External RBC’s Replace Notification Battery – Firmware
Charge %, Runtime Replace Battery Alarm Battery – Part No.
Temperature, Voltage
Internal Pack – Temperature
Accessory***
Internal Pack – Health Outlets Network - MAC Address
External Pack – Temperature Main Outlet Network - IP Address
External Pack - Health Outlet Group 1 Smart Slot - Serial No.
Outlet Group 2 Smart Slot - Part No.
Outlet Group 3 Smart Slot - Firmware
Accessory*** Smart Slot - MAC Address
Smart Slot – Probe 1 Temperature Smart Slot – IPv4 Address
Smart Slot – Probe 1 Humidity
Smart Slot – Probe 1 Relay I/O Status Communication
Smart Slot – Probe 2 Temperature Network IP Address / Boot Mode
Smart Slot – Probe 2 Humidity MODBUS Address*
Smart Slot – Probe 2 Relay I/O Status

Display
Menus are subject to change depending on the installed firmware version Language
Beeper Volume
* Available on the Advanced Menu Screens LCD Backlight
Menu type - Standard / Advanced
** Options displayed will vary based on UPS state.
su0924j

***Options displayed will vary based on connected accessories/models.

Configuration
UPS Settings
There are three ways to select UPS configuration options.

1. The first time the UPS is turned on the Setup Wizard screen will open. On each menu screen select the
desired settings. Press OK after each UPS setting is selected.
Note: The UPS will not turn on until all of the settings have been configured.

2. Go to Main Menu > Configuration > UPS > Load Default. This screen allows the user to reset the UPS
to factory default settings. Press OK after the UPS setting is selected.
Refer to “Configuration” on page 18 and “Menu overview” on page 19.
3. Configure settings using an external interface, such as the Network Management Web interface.

Startup configuration
Note: The configuration menu options vary according to the UPS models.

Function Description
Select the language required for the display interface.
Language Language options will vary by model and firmware version.
Options:
Francais • English
Italiano • Francais
• Italiano
Setup Wizard • Deutsch
• Espanol
• Portugues
• Japanese
• Russian

The Standard menu options are the most commonly used options.
Menu Type The Advanced menu options will be used by IT professionals who need
detailed configuration and reporting information.
Advanced
Setup Wizard

Select the output voltage.

Voltage AC Setting Options:
• 208 Vac
230 VAC • 220 Vac
240 VAC • 230 Vac
• 240 Vac
Setup Wizard

18 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

General settings
Configure these settings at any time, using the display interface, or the Network Management Web Interface.
Note: The configuration menu options vary according to the UPS models.

Parameters Default Value Options Description

Config Green Mode

Disabled Disable Disable or enable Green mode operation
Menu Enable
UPS
User Choice 208 V, 220 V, 230 V, Set the output voltage for the UPS. This setting
240 V can only be changed when the UPS output is off.
AC Setting
These settings may vary depending on the UPS
model.

Output Lower 184 V for 208 V output 208 V - 169 to 184 V

198 V for 220 V output 220 V - 186 to 198 V If the UPS input voltage is between the lower
Acceptable acceptable voltage and the higher acceptable
207 V for 230 V output 230 V - 195 to 207 V
Voltage 216 V for 240 V output 240 V - 204 to 216 V voltage, the UPS will operate in Green mode
when enabled.
Output Upper 220 V for 208 V output 208 V - 220 to 235 V If the output voltage goes outside the acceptable
Acceptable 242 V for 220 V output 220 V - 242 to 253 V range the UPS will switch from Green mode to
253 V for 230 V output 230 V - 253 to 265 V On-Line mode or to Battery mode.
Voltage 264 V for 240 V output 240V - 264 to 270 V

Auto 50/60 ± 3Hz Auto 50/60 ± 3 Hz Set the output frequency for the UPS.
Output 50 ± 0.1 Hz
Frequency 50 ± 3.0 Hz
60 ± 0.1 Hz
60 ± 3.0 Hz

Output 1 Hz/Sec 0.5 Hz/Sec Select the rate of change for output frequency in
Frequency 1 Hz/Sec Hertz per second.
2 Hz/Sec
Slew Rate 4 Hz/Sec

Bypass Lower 160 V 208 V - 160 to 184 V

Acceptable 220 V - 160 to 198 V
230 V - 160 to 207 V
Voltage 240V - 160 to 216 V If the UPS input voltage is between the lower
acceptable voltage and the higher acceptable
voltage, the UPS can enter Bypass mode when
Bypass Upper 250 V for 208 V output 208 V - 220 to 250 V enabled.
Acceptable 255 V for 220 V output 220 V - 242 to 264 V
265 V for 230 V output 230 V - 253 to 270 V
Voltage 270 V for 240 V output 240 V - 264 to 270 V

Allow Wider Frequency Allow Wider Frequency The setting Allow Wider Frequency, enables
Bypass Mode Bypass mode operation for an input frequency
Follow Frequency range of 47-63 Hertz.
Setting

Low Runtime 150 seconds 0 to 1800 seconds The UPS will emit an audible alarm when the
Alert remaining runtime has reached this threshold.

Startup + every 14 days Never This is the interval at which the UPS will
Self Test since last test Startup execute a Self Test.
Schedule Startup + 14 days
Startup + 7 days

PDU Model Standard Standard/SRT001/ Select the PDU model installed in the UPS
SRT004/SRT005 for proper operation of the PDU.

Default Setting No No/Yes Allows the user to restore the UPS factory
default settings.

No No/Yes The Energy Meter stores information on UPS

Reset Energy output energy usage.
Meter The Reset feature allows the user to reset the
Energy Meter to 0 kWh.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 19

 Parameters Default Value Options Description

Config Install Date Battery Installation Date Month-Year Enter the installation date of the RBCs.
Menu
Battery Replacement 183 days • 0-360 days To set the Near End of Life alarm, select
Notification • -1 the number of days before the estimated
Time battery end of life.
When this date is reached the UPS will emit
an audible alarm and a message will appear
on the display interface screen.
Example: Using the default value, the Near
End of Life alarm will occur 183 days
before the estimated end of life date.
To disable the notifications select -1.

Replacement 14 days • 0-180 days The Near End of Life audible alarm can be
Battery Alarm • -1 muted.
Reminder Enter the number of days between the time
a Near End of Life alarm is acknowledged
and the next Near End of Life alarm
occurs.
To disable the notifications select -1.

Config Language English English Select the language required for the display
Menu Francais interface.
Italiano
Display Deutsch Language options will vary by model and
Espanol firmware version.
Portugues
Japanese
Russian

Beeper Enabled Disable When audible alarms are disabled, the UPS
Volume will never emit an audible alarm.
Enable

LCD Auto Dim Always On To conserve energy, the LCD back light
Back Light Auto Dim illumination dims or turns off when no events
Auto Off are active.
Full display interface illumination returns when
the UPS changes status as a result of an event or
when any button on the display interface is
pressed.

LCD Setting Optimal Values Color Adjust the brightness and contrast individually
Brightness for each LCD back light color.
Contrast

Menu Type User Choice Standard The Standard menus include the most
Advanced commonly used options.
The Advanced menu options include all
parameters.

20 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

 Parameters Default Value Options Description

Config Power On 0 seconds 0-1800 seconds Select the amount of time the controllable outlet
Menu Delay groups will wait between receiving the
command to turn on and actual startup.
Outlets
Power Off 90 seconds 0-32767 seconds Select the amount of time the controllable outlet
Delay groups will wait between receiving the
command to shutdown and actual shutdown.

Reboot 8 seconds 4-300 seconds Select the amount of time the controllable outlet
Duration groups will remain off before the UPS will
restart.

Minimum 0 seconds 0-32767 seconds Select the amount of battery runtime that must
Return be available before the controllable outlet
groups will turn on using battery power, after a
Runtime shutdown.

Disable Disable To conserve battery power the UPS can

Enable disconnect power from controllable outlet
Loadshed On groups not in use.
Battery To configure the disconnect delay time for this
feature use the Loadshed Time On Battery
setting.

Loadshed 5 seconds 5-32767 seconds Select the amount of time the controllable outlet
Time On groups will be allowed to function on battery
Battery power before shutdown.

Disable Disable To conserve battery power the UPS can

Loadshed On Enable disconnect power from controllable outlet
Runtime groups when the Loadshed Runtime threshold
is reached.

Loadshed 0 seconds 0-3600 seconds When the selected runtime threshold is reached
Runtime the UPS will shutdown the controllable outlet
groups.

Disable Disable To conserve energy in the event of an overload

Enable condition greater than 105% output, the
Loadshed controllable outlet groups will immediately turn
Overload off. The controllable outlet groups will only turn
on again with a manual restart command once
the overload condition has been corrected.

Config IP Address Manual, DHCP,

Menu Mode BOOTP
Network Refer to the Network Management Utility CD.
Program IP, Subnet,
Manage IP Address Gateway

Config Modbus Disable Disable Allows the user to enable or disable the UPS
Menu Enable Modbus functionality
Commun
ication Modbus
Address
1 1 - 223 Allows the user to select the Modbus address
Modbus

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 21

Controllable Outlet Groups
Controllable Outlet Groups provide battery backup power to connected equipment.

Overview

The controllable outlet groups can be configured using the Advanced menu options.
Refer to “General settings” on page 19.

The controllable outlet groups can be configured to independently turn off, turn on, shutdown, switch to Sleep
mode, and reboot connected equipment.

• Turn Off: Disconnect output power to connected equipment either immediately using the Turn Off
Immediately feature or after a configured delay using the Turn Off With Delay feature.
Note: Controllable outlet groups can be turned on only using the Turn On feature.
• Turn On: Connect output power to connected equipment either immediately using the Turn On
Immediately feature or after a configured delay using the Turn On With Delay feature.
• Shutdown: Disconnects the power to connected equipment either immediately or after a configured delay.
Equipment reconnects after a configured delay when mains power becomes available and other configured
conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for equipment
connected to any controllable outlet group.
• Reboot: Disconnect the power to connected equipment either immediately or after a configured delay.
Reconnect equipment after a configured delay when either mains or battery power becomes available and
other configured conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for loads connected
to any controllable outlet group.
• Sleep: This mode is a reboot with an extended duration where a outlet(s) remain turned off.
Disconnect the power to connected equipment either immediately or after a configured delay. Reconnect
equipment after a configured delay when either mains or battery power becomes available and other
configured conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for equipment
connected to any controllable outlet group.
To configure Sleep mode use an external interface, such as the Network Management Web interface.
• Automatically turn off or shutdown when certain conditions occur, based on user configurations set using
the Config Menu Outlets menus. Refer to “Configuration” on page 18

Connect controllable outlet groups

• Connect critical equipment to one controllable outlet group.

• Connect peripheral equipment to the other controllable outlet groups.
– To conserve battery runtime during a power outage, nonessential equipment can be configured to shut
down. Use Loadshed Time on Battery Enable/Disable and Loadshed Time on Battery Setting
defined in the General Settings section. Refer to “General settings” on page 19.
– If equipment has dependent peripherals that must restart or shut down in a specific sequence, such as an
ethernet switch that must restart before a connected server can be restarted, connect the devices to
different outlet groups. Each controllable outlet group can be configured independently of the other
groups.
• Use the Configuration menus to configure how the controllable outlet groups will react in the event of a
power outage.

22 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Emergency Power Off
Overview
The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment
from mains power. The UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS
must be connected to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the ON /OFF button on the front panel
of the UPS.

CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all national and local electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in minor or moderate injury.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from the
switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG
wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry” circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from mains power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 23

 Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.

24 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Network Management Interface
Introduction
The UPS has a network port and console port that can be used to access the Network Management Interface. The
Network Management Interface is very similar to an AP9630 Network Management Card (NMC) that is integrated
into a UPS with one universal input/output port.

The Network Management Interface and the AP9630 NMC have the same firmware, operation modes and
interaction with other APC products such as PowerChute Network Shutdown.

Refer to the Network Management Card utility CD supplied with this product.

Features
The Network Management Interface allows the UPS to function as a Web based, IPv6 ready
product.
The Network Management Interface can manage the UPS using multiple open standards such
as:

Hypertext Transfer Protocol (HTTP) Secure SHell (SSH)

Simple Network Management Protocol versions Hypertext Transfer Protocol over Secure Sockets
1 and 3 (SNMPv1, SNMPv3) layer (HTTPS)

File Transfer Protocol (FTP) Secure Copy (SCP)

Telnet Syslog

RADIUS

The Network Management Interface:

• Provides UPS control and Self Test scheduling features.

• Provides data and event logs.
• Enables you to set up notifications through event logging, e-mail, and SNMP traps.
• Provides support for PowerChute Network Shutdown.
• Supports using a Dynamic Host Configuration Protocol (DHCP) or BOOTstrap Protocol (BOOTP) server to
provide the network (TCP/IP) values.
• Supports use of Remote Monitoring Service (RMS).
• Provides the ability to export a user configuration (.ini) file from a configured UPS, to one or more
unconfigured UPS without conversion to a binary file.
• Provides a selection of security protocols for authentication and encryption.
• Communicates with StruxureWare Central and InfraStruxure Manager.
• Supports one universal input/output port for connection to a:
– Temperature probe, AP9335T (supplied)
– Temperature/humidity sensor, AP335TH (optional)
– Relay input/output connector that supports two input contacts and one output relay, AP9810 Dry
Contact I/O Accessory (optional)

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 25

Related Documents
The Network Management Card Utility CD contains the following documentation:

• UPS Network Management Card 2 User’s Guide

• Network Management Card Upgrade Utilities
• Security Handbook
• PowerNet Management Information Base (MIB) Reference Guide

IP Address Configuration
The default TCP/IP configuration setting DHCP, assumes that a properly configured DHCP server is available to
provide TCP/IP settings to the Network Management Interface.

If the Network Management Interface obtains an IPv4 address from a DHCP server, use the display interface
menus About/Interface, to see the address.

To setup a static IPv4 address use the display interface Config menu. Set the IP address Subnet Mask and Gateway
from the Config menu.

See the User’s Guide on the Network Management Card Utility CD for user information about the Network
Management Interface and for setup instructions.

26 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Smart Battery Management
Definitions
• Battery Module: A string of battery cells arranged to produce a battery assembly with a connector.
• Replaceable Battery Cartridge (RBC): An APC battery cartridge consisting of two battery modules.
Replacement RBCs can be ordered from the APC web site, www.apc.com.
• Smart External Battery Pack (XLBP): An enclosure that contains RBC(s) and battery management
electronics.
• User Interface (UI): Any interface by which a user can interact with the system. This may include a UPS
display interface, a network management interface or PowerChute™ Network Shutdown software.
Note: Do not use a battery that is not APC approved.
The system will not detect the presence of a non APC approved battery and may adversely affect the
operation of the system.
Use of a non APC approved battery will void the manufacturer warranty.

Features
Smart Battery Management provides the following features:

• Monitors and informs the user of the health of each RBC.

• Monitors and shows on the UPS Display Interface screen, the date for the end of useful life for each RBC.
• The UPS emits an alarm and shows a message on the UPS Display Interface screen to indicate the estimated
battery end of life. On the UPS Display Interface screen the user can set the number of days before the
alarm is heard and the message appears on the UPS Display Interface screen.
• Automatically detects the addition or removal of XLBPs and RBCs.
• Monitors the internal temperature of each XLBP and automatically adjusts the battery charging.

Maintenance
• RBC maintenance: The APC RBC uses sealed lead acid battery cells and does not require maintenance.
• Runtime Test (Calibration): This should be performed anytime the steady state load is changed
significantly, for example a new server is added to or removed from the UPS load.
• Battery health monitoring: The battery energy output and voltage are monitored to assess the health of the
installed batteries when the UPS is operating on battery.
Battery health monitoring is done during a UPS Self Test, a Runtime Calibration Test, and when the UPS
is operating on battery power.
The UPS can be configured to perform periodic, automatic Self Tests.

End of useful life

• Near end of life notification: An alert message will appear on the UPS display interface screen when each
RBC is approaching the end of its useful life. For configuration details refer to Replacement Notification
Time and Replacement Battery Alarm Time.
The estimated replacement date for each RBC is available through the UI.
• Needs replacement notification: The UPS display interface screen shows when RBC replacement is
required. The RBC must be replaced as soon as possible.
When an RBC requires replacement, the UPS display interface may recommend that additional RBCs be
replaced if they will soon reach the end of their useful life.
Note: Continued operation after end of useful life notification may cause damage to the batteries.
• Recycling: Remove the RBC from the XLBP. Recycle the RBC. Do not disassemble an RBC.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 27

Replace the RBCs in a UPS

An RBC should only be disconnected or removed from the UPS temporarily as part of the battery
replacement procedure.

• Disconnect all connected battery modules in the UPS. Slide the RBCs out of the UPS.
• Slide the new RBCs into the UPS and connect the battery modules to the UPS.
• Securely connect each battery module. Press the battery connector into the UPS until it is firmly connected.
A battery that is not fully connected will cause erratic UPS operation, abnormal error messages and
connected equipment may not receive battery power during power outages.
• After installing the RBC, the UPS display interface may prompt the user to verify the status of the replaced
battery modules. If the battery module is new, respond YES. If the battery module is not new, respond NO.

Recommended actions after installing new RBCs

• Verify that the UPS is connected to input power and the output power is turned on. Refer to the Operation
section in this manual for instructions.
• Verify that the UPS load is greater than 400 watts. This will appear on the UPS display interface screen.
• Perform a UPS Self Test.
• Verify on the UPS display interface that the installation dates for the replaced RBCs are set to the current
date.
The installation dates can be changed manually on the UPS display interface.
If all RBCs have been replaced at the same time, all installation dates can be changed simultaneously.
For configuration details refer to Battery Install Date on page 19 of this manual.
• Allow the system to charge for 24 hours to ensure full runtime capability.

XLBP installation and replacement

Refer to the External Battery Pack Installation Guide for installation and replacement instructions.

28 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Troubleshooting
Use the table below to solve minor installation and operation problems.
Refer to the APC web site, www.apc.com for assistance with complex UPS problems.
The UPS features firmware that can be upgraded.
Go to the APC web site, www.apc.com/Support, or contact your local Customer Care Center for more
information.

Problem and Possible Cause Solution

UPS will not turn on or there is no output

The UPS is not connected to mains Be sure the power cable is securely connected to the UPS and to the mains
power. power supply.

The UPS display interface screen shows Check the mains power supply to verify acceptable power quality.
very low or no mains power.

There is an internal UPS alert or warning. The UPS Display Interface screen will show a message to identify the alert
or warning and corrective action.

UPS emits an audible alarm

Normal UPS operation when running on The UPS is operating on battery power.
battery power. Refer to the status of the UPS as shown on the UPS Display Interface screen.
Press any key to mute all alarms.

The UPS emits an audible alarm and has An Alarm or Warning condition exists.
a red or amber back light on the UPS Refer to the display interface screen for information.
Display Interface screen.

UPS does not provide expected backup time

The UPS batteries are weak due to a Charge the batteries. Batteries require recharging after extended outages and
recent power outage or they are near the wear out faster when put into service often or when operated at elevated
end of service life. temperatures. If the batteries are near the end of service life, consider
replacing the batteries even if the Replace Battery message is not displayed.

The UPS is experiencing an overload The connected equipment exceeds the specified maximum load. Refer to the
condition. APC web site, www.apc.com for product specifications.
The UPS will emit a sustained audible alarm until the overload condition is
corrected.
Disconnect nonessential equipment from the UPS to correct the overload
condition.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 29

Problem and Possible Cause Solution

UPS operates on battery power while connected to mains power

The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset
the circuit breaker. Check the circuit breaker rating for the connected
equipment.

There is very high, very low, or distorted Navigate to the UPS Display Interface screen that shows input voltage.
input line voltage. Verify that the input voltage is within specified operating limits.
If no input voltage is indicated on the UPS Display Interface screen, contact
Customer Support through the APC web site, www.apc.com.

The UPS Display Interface screen shows The UPS has been configured to operate for a specified period of runtime.
the message Waiting for Minimum The setting can be changed through the Config/UPS menus.
Runtime.

UPS Display Interface Status screen shows Overload and the UPS emits a sustained audible alarm

The UPS is experiencing an overload The connected equipment exceeds the maximum load rating for the UPS.
condition.
The UPS will emit a sustained audible alarm until the overload condition is
corrected.
Disconnect nonessential equipment from the UPS to correct the overload
condition.

UPS Display Interface Status screen shows UPS is operating in Bypass mode

The UPS received a command to operate No action is required.

in Bypass mode

The UPS has automatically switched to The UPS Display Interface screen will show a message to identify the alert
Bypass mode due to an internal UPS or warning and corrective action.
alert or warning.

UPS Display Interface is red or amber and shows an alert or warning message
The UPS emits a sustained audible alarm

The UPS has detected a problem during Follow the instructions on the UPS Display Interface screen.
normal operation.
Press any key to mute all alarms.

The UPS Display Interface screen shows Be sure the battery cables are securely connected.
the message Disconnected Battery.
Perform a UPS Self Test to be sure the UPS detects all connected batteries.
To perform a UPS Self Test use the UPS Display Interface menu option Test
and Diagnostics.

The UPS Display Interface screen shows Allow the battery to recharge for 24 hours.
the message Replace Battery.
To perform a Runtime test use the UPS Display Interface menu option Test
and Diagnostics.
If the problem persists, replace all of the batteries.

30 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Problem and Possible Cause Solution

The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm
Red illumination indicates a UPS alarm that requires immediate attention
Amber illumination indicates a UPS alarm that requires attention

There is an internal UPS alert or warning. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
1/1

Error P.05
Contact Customer Support
Output Off 1 2 3

The UPS is experiencing an overload Reduce the load on the UPS. Disconnect nonessential equipment.
condition.

1/1

Output Overload
Backup Not Available
Bypass 1 2 3

The Replace Battery alert is displayed

The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a
UPS Self Test. If the problem persists after recharging, replace the battery.

The replacement battery is not properly Be sure the battery cable is securely connected.
connected.

UPS reports; Battery Sys Error 0800 or Needs Firmware Update

UPS reports; Battery Sys Error 0800 or The UPS system firmware must be updated to correct this problem.
Needs Firmware Update
To update the UPS system firmware go to www.apc.com/support.
Select Search the Knowledge Base and search for FA164737.
Follow the instructions to upgrade the firmware.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 31

Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service
If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD display on select models.
b. Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. For country specific instructions
refer to the APC by Schneider Electric web site, www.apc.com.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.
Note: Before shipping, always disconnect battery modules in a UPS or external battery pack.
The disconnected internal batteries may remain inside the UPS or external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

32 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the
date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. Repair or replacement of a defective product or part thereof does not extend
the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not
be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY

OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND

FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND

NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE

LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED
OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the APC web site: www.apc.com. Select your country from the country selection drop down
menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of
the problem encountered and proof of date and place of purchase.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U 33

34 Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U
 APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC web site to access documents in the APC by Schneider Electric Knowledge Base and to
submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC web site for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric
product.

© 2017 APC by Schneider Electric. APC, the APC logo, PowerChute, and Smart-UPS are owned by
Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their
respective owners.

EN 990-4505C 1/2017