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BMGT 22

Amy Santos has to choose a replacement for an Operations Supervisor who resigned. There are three candidates: Ciara Villanueva with 28 years experience but average skills; Debbie Moreno with 5 years experience and leadership skills; and Zenaida Flores with 3 years experience including an MBA. Amy will evaluate the candidates based on years of service, skills and qualifications, and accomplishments to determine which candidate best fits the role.

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Jedidiah Arevalo Balubar
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47 views3 pages

BMGT 22

Amy Santos has to choose a replacement for an Operations Supervisor who resigned. There are three candidates: Ciara Villanueva with 28 years experience but average skills; Debbie Moreno with 5 years experience and leadership skills; and Zenaida Flores with 3 years experience including an MBA. Amy will evaluate the candidates based on years of service, skills and qualifications, and accomplishments to determine which candidate best fits the role.

Uploaded by

Jedidiah Arevalo Balubar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BMGT 22: QUANTITATIVE TECHNIQUES IN BUSINESS

ACTIVITY 1

CASE STUDY:
1. Amy Santos has been working for eight years as a Department Head of Traffic and Distribution
Section in one the known Food manufacturing plants in the Philippines.  For several weeks, she
had a difficult time in deciding on whom from her team will replace the Operations Supervisor
who has recently resigned from the company.  She had already shortlisted the following
potential candidates for the position :
 Ciara Villanueva
  Years of Service (28 yrs)
   Skills & Qualifications: Graduate of 2 year Vocational course in Industrial Technology
                                                     : Assigned as helper/staff from Mixing, Material Handling 
                                                        and Food & Packaging Section
                                                     : Well trained in handling various operations machines
                 Accomplishment      : Awarded for Perfect Attendance
                                                        Best Team player of Operations Division

 Debbie Moreno
 Years of Service (5 years)
                Skills & Qualifications:  Undergraduate, B.S. Industrial Engineering
                                                   :  Has handled a team of Mechanical line personnel for Mixing 
Section. His team has always been commended for quality
and professionalism
                                                   : With leadership skills and is well trained with various Quality 
Management system standards
Accomplishment        : Contributes input on efficiency and other cost-saving measure for
O Operations department
                                               : A warded in 2018 as Employee of the Year

 Zenaida Flores: Years of Service (3 years)


   Skills & Qualifications: MBA Graduate
 : Graduate, 4-year Business Administration
                                             : Has worked as a Document Compliance Officer 
                                             : Gained trainings on Project Management and Supervisorial
trainings
              Accomplishment: Submits report on time
                                               Helped the company achieves industry’s good
practices                                                                                                                                                             
                                                                                                                                                                             
                                                                                                                                                                             
                                                                                                                                                          
                                              : Nominated as Employee of the Year during his first year with the 
                                                company
Instruction:  Provide the best alternative/solution by following the steps in Decision Making
using Quantitative analysis (From no. 1-5).  

CASE STUDY: DECISION MAKING PROCES

1. Identify the problem: Who from Amy Santos team will she choose to replace the Operations
Supervisor who has recently resigned from the company. 

2. Determine the alternative solutions:

a. Accept Ciara Villanueva for the position

b. Accept Debbie Moreno for the position

c. Accept Zenaida Flores for the position

3. Determine the criterion or criteria that will be used to evaluate

the alternatives
CRITERIA FOR DECISION MAKING

• Years of service

• Skills and Qualifications

• Accomplishments

4. EVALUATE THE CRITERIA

ALTERNATIVE YEARS OF SERVICE SKILLS AND ACCOMPLISHMENTS


QUALIFICATIONS
Ciara Villanueva 28 years Average
Debbie Moreno 5 years
Zenaida Flores 3 years

5. CHOOSE AN ALTERNATIVE
Select Alternative No. 3 . This is referred to as the decision.

CASE STUDY 2
TACO BELL’S SMART LABOR MANAGEMENT SYSTEM
Instruction:  Briefly answer below questions based on below Reading article.

1. Why did Taco Bell opted to use Quantitative analysis in their Operations?.
Taco Bell opted to use Quantitative analysis in their Operations for them to develop
methods for better handling customer demand while keeping labor costs down.

2. Give the specific name of the system that they have invested to upgrade their customer’s
service operations. How does it works?
The company created the SMART (Scheduling Man- agement and Restaurant
Tool) Labor Management System (LMS) in order to provide a method of
scheduling employees that will ensure that the maximum time customers wait in
line is three to five minutes. The SMART LMS consists of three integrated models:
a forecasting model, a simula- tion model, and an integer programming model.

3. Do you think the company has succeeded in mitigating their operational problems?  Why?
Yes,

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