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    Project Report Submitted To Thiruvalluvar University, Vellore in Partial Fulfillment of The Requirement For The Award of The Degree of

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    Vithish Faf
    This document is a project report submitted by five students to Thiruvalluvar University in partial fulfillment of the requirements for a Bachelor of Business Administration degree. The report studies customer satisfaction and loyalty with reference to Kalaingar Karunanidhi Government Arts College in Tiruvannamalai, India. It includes a bonafide certificate, declaration, acknowledgments, and details of a viva voce examination conducted on the project.

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    Project Report Submitted To Thiruvalluvar University, Vellore in Partial Fulfillment of The Requirement For The Award of The Degree of

    Uploaded by

    Vithish Faf
    80 views5 pages
    This document is a project report submitted by five students to Thiruvalluvar University in partial fulfillment of the requirements for a Bachelor of Business Administration degree. The report studies customer satisfaction and loyalty with reference to Kalaingar Karunanidhi Government Arts College in Tiruvannamalai, India. It includes a bonafide certificate, declaration, acknowledgments, and details of a viva voce examination conducted on the project.

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    This document is a project report submitted by five students to Thiruvalluvar University in partial fulfillment of the requirements for a Bachelor of Business Administration degree. The report studies customer satisfaction and loyalty with reference to Kalaingar Karunanidhi Government Arts College in Tiruvannamalai, India. It includes a bonafide certificate, declaration, acknowledgments, and details of a viva voce examination conducted on the project.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    80 views5 pages

    Project Report Submitted To Thiruvalluvar University, Vellore in Partial Fulfillment of The Requirement For The Award of The Degree of

    Uploaded by

    Vithish Faf
    This document is a project report submitted by five students to Thiruvalluvar University in partial fulfillment of the requirements for a Bachelor of Business Administration degree. The report studies customer satisfaction and loyalty with reference to Kalaingar Karunanidhi Government Arts College in Tiruvannamalai, India. It includes a bonafide certificate, declaration, acknowledgments, and details of a viva voce examination conducted on the project.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    A STUDY ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY

    with special reference to kalaingar Karunanidhi Government Arts


    college, Tiruvannamalai

    Project report submitted to Thiruvalluvar University, Vellore


    In partial fulfillment of the requirement for the award of the
    Degree of

    BACHELOR OF BUSINESS ADMINISTRATION

    Project report submitted


    By

    B.KALPANA 20420U08044
    C.LATHA 20420U08046
    P.RAMYA 20420U08085
    T.SANDHIYA 20420U08093
    E.SOUNDHARAYA 20420U08107

    Under the guidance of


    DR. D.KANNAN,M.B.A.,Ph.D.,

    DEPARTMENT OF BUSINESS ADMINISTRATION


    KALAIGNAR KARUNANIDHI GOVERNMENT ARTS COLLEGE
    TIRUVANNAMALAI – 606603
    APRIL - 2023
    BONAFIDE CERTIFICATE

    This is to certify that the project report entitled “A STUDY ON


    CUSTOMER SATISFACTION AND CUSTOMER LOYALTY” is a confide
    work of

    Name: B.KALPANA Reg.no:20420U08044


    Name: C.LATHA Reg.no:20420U08046
    Name: P.RAMYA Reg.no:20420U08085
    Name: T.SANDHIYA Reg.no:20420U08093
    Name: E.SOUNDHARAYA Reg.no:20420U08107

    Submitted to Thiruvalluvar University, in partial fulfillment of the requirement


    for the award of the degree of Bachelor of Business Administration and the
    project work was done by this group during April /May 2023.

    INTERNAL GUIDE HEAD OF THE DEPARTMENT


    DECLARATION

    We hereby declare that the project report entitled “A STUDY ON


    CUSTOMER SATISFACTION AND CUSTOMER LOYALTY” submitted to
    Department of Business Administration, Kalaignar Karunanidhi Government
    Arts College, Tiruvannamalai is a work done by us in partial fulfillment for
    the award of bachelor degree in business administration course affiliated to
    Thiruvalluvar University, Vellore. We further declare that the work reported
    in this project has not been formed or submitted for the award of any other
    degree or diploma in the past.

    DATE:

    PLACE: TIRUVANNAMALAI

    Signature of the candidates

    Name: B.KALPANA Sign: -------------------------------------

    Name: C.LATHA Sign: -------------------------------------

    Name: P.RAMYA Sign: -------------------------------------

    Name: T.SANDHIYA Sign: -------------------------------------

    Name: E.SOUNDHARAYA Sign: -------------------------------------


    VIVA – VOCE EXAMINATION

    The viva – voce examination of the project work submitted

    by

    Name: B.KALPANA Reg.no:20420U08044

    Name: C.LATHA Reg.no:20420U08046

    Name: P.RAMYA Reg.no: 20420U08085

    Name: T.SANDHIYA Reg.no: 20420U08093

    Name: E.SOUNDHARAYA Reg.no:20420U08107

    held on___________________

    Internal Examiner External Examiner


    ACKNOWLEDGEMENT

    In the first instance we thank almighty for being with us in every part of our life and
    giving us the knowledge for accomplishment of this project work.

    We are beholden for ever to our parents for their encouragement and continuous support.

    We also express our sincere thanks to Dr.K.P.GANESAN. M.Com., M.Phil., CCA.,


    Ph.D. principal for having given us the required permission to undertake this project
    training.

    We also wish to express to our thanks to Dr. D. ANAND.M.B.A., Ph. D., HOD and all the
    faculty members of our department for their constant help, inspiration and
    encouragement.

    Finally we would like to thank Dr. D.KANNAN,M.B.A.,Ph.D., for his guidance throughout
    this project work.

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