Agent Banking Tariff Guide

Know your account features, costs and benefits effective 23 January 2023.
Note: All charges will be accompanied by an additional charge to cover excise
duty of 15% payable to URA with the exception of loan related charges.

Agent ID Parent branch

Cash Withdrawals Bill payments

Absa agent Other banks' agents
UGX 5,00 - 5,000 UGX 800 UGX 1,100 UGX 5,00 - 5,000 UGX 600
UGX 5,001 - 30,000 UGX 1,100 UGX 1,300 UGX 5,001 - 30,000 UGX 700
UGX 30,001 - 60,000 UGX 1,400 UGX 1,500 UGX 30,001 - 60,000 UGX 800
UGX 60,001 - 125,000 UGX 1,700 UGX 2,100 UGX 60,001 - 125,000 UGX 1,000
UGX 125,001 - 250,000 UGX 2,100 UGX 3,000 UGX 125,001 - 250,000 UGX 1,500
UGX 250,001 - 500,000 UGX 2,900 UGX 3,500 UGX 250,001 - 500,000 UGX 2,500
UGX 500,001 - 1,000,000 UGX 3,500 UGX 4,500 UGX 500,001 - 1,000,000 UGX 3,000
UGX 1,000,001 - 2,000,000 UGX 4,500 UGX 6,200 UGX 1,000,001 - 2,000,000 UGX 5,500
UGX 2,000,001 - 3,000,000 UGX 8,750 UGX 10,000 UGX 2,000,001 - 3,000,000 UGX 7,500
UGX 3,000,001 - 5,000,000 UGX 10,000 UGX 12,000 UGX 3,000,001 - 5,000,000 UGX 12,500
UGX 5,000,001 - 10,000,000 UGX 12,000 UGX 14,000 UGX 5,000,001 - 10,000,000 UGX 14,500
UGX 10,000,001 - 20,000,000 N/A N/A UGX 10,000,001 - 20,000,000 UGX 20,000
UGX 20,000,001 - 50,000,000 N/A N/A UGX 20,000,001 - 50,000,000 UGX 20,000

Cash Deposits NSSF Payments

Absa agent Other banks' agents UGX 5,000 - 10,000 UGX 700
UGX 5,00 - 5,000 Free N/A UGX 10,001 - 50,000 UGX 1,000
UGX 5,001 - 30,000 Free UGX 700 UGX 50,001 - 125,000 UGX 1,600
UGX 30,001 - 60,000 Free UGX 1,000 UGX 125,001 - 250,000 UGX 2,100
UGX 60,001 - 125,000 Free UGX 1,600 UGX 250,001 - 500,000 UGX 2,600
UGX 125,001 - 250,000 Free UGX 2,100 UGX 500,001 - 1,000,000 UGX 3,500
UGX 250,001 - 500,000 Free UGX 2,600 UGX 1,000,001 - 2,000,000 UGX 5,000
UGX 500,001 - 1,000,000 Free UGX 3,500 UGX 2,000,001 - 3,000,000 UGX 6,000
UGX 1,000,001 - 2,000,000 Free UGX 5,000 UGX 3,000,001 - 5,000,000 UGX 7,000
UGX 2,000,001 - 3,000,000 Free UGX 6,000 Registering an employer who then
UGX 3,000,001 - 5,000,000 Free UGX 7,000 makes their first contribution UGX 3,000
UGX 5,000,001 - 10,000,000 Free N/A Registering a member who makes a
UGX 10,000,001 - 20,000,000 Free N/A minimum contribution of UGX 10,000 UGX 3,000
UGX 20,000,001 - 50,000,000 Free N/A
Other services
Balance inquiry UGX 700
Prohibited services
Mini statement UGX 1,100
• Offer financial institutions business on its own accord, except where it is the agent’s principal business as at the Loan repayment charge UGX 1,100
time of engagement
Funds transfer to Absa account UGX 2,500
• Continue with Agency business where the agent has a proven criminal record involving fraud, dishonesty,
School fees and tuition payments UGX 3,000
integrity or any other financial impropriety
URA and KCCA Payments UGX 3,000
• Provide, render or hold out to be providing or rendering banking service which are not specifically permitted in
the Agency agreement Funds transfer to other bank's account UGX 6,000
• Operate or carry out a transaction when the system is down or when there is a communication failure in the
system or in the customer’s absence Super agents services Agent to agent
• Carry out a transaction when s system generated receipt or acknowledgement of the transaction cannot be UGX 0 - 2,000,000 UGX 1,000
generated. UGX 2,000,001 - 3,000,000 UGX 2,100
• Charge fees directly to customers UGX 3,000,001 - 5,000,000 UGX 3,500
• Undertake cheque deposits or withdrawals UGX 5,000,001 - 10,000,000 UGX 8,300
• Distribute cheque books UGX 10,000,001 - 20,000,000 UGX 16,500
• Distribute debit cards ,credit cards and pin mailers UGX 20,000,001 - 50,000,000 UGX 18,000
• Conduct foreign exchange (FOREX) transactions
• Subcontract other persons to carry out agent transactions Services offered
• Provide Agent Banking services at a location other than the physical address of the agent • Cash withdrawals (for Absa and other bank customers)
• Be a guarantor to financial institutions clients • Cash Deposit
• NSSF Payments
• School Fees & Tuition Payments
Note: To Log a complaint, please contact our call centre or visit a branch near you.
• Bill Payments
• URA
For more information, please call 0800 222 333 (toll free) or 0312 218 348. • KCCA
Email: [email protected] • Mini Statements
• Balance Inquiry
• Internal Funds Transfer
• Funds Transfer to other Banks

absa.co.ug Terms and conditions apply. Absa Bank Uganda Limited, company registration number 4227 is regulated by the Bank of Uganda.
Customer deposits are protected by the Deposit Protection Fund up to UGX 10 million.