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Introduction
The two wheeler industry in India has seen tremendous growth after the announcement of the
new industrial policy in 1991. India is the second largest producer of two wheelers in the world.
Several factors have contributed to the rise of the two-wheeler industry. After liberalization, the
buying power of the Indian middle class has increased because of the increase in disposable
incomes. The easy availability of financial assistance from banks and other financial institutions
has also been a catalyst in the fast growth of the two-wheeler industry. Another major reason for
the increase in demand for two wheelers is the poor public transport system in most parts of the
country. Two wheelers are a convenient and cheap mode of transport for most Indian families.
Table 1
Sales of motorcycles, scooters, and mopeds in India in different years
Sales (Units)
Source: Indian Industry: A Monthly Review, Centre for Monitoring Indian Economy Pvt Ltd,
Mumbai, June 2008, reproduced with permission.
TABLE 2
Market segmentation of two wheelers
Segment Share (%)
North 32
East 9
West 27
South 32
TABLE 3
Product variation in two wheelers
Type Share (%)
Motorcycles 66
Scooters 22
Mopeds 11
TABLE 4
Leading players in the two wheeler industry
Company Share (%)
Hero Honda 36
Bajaj Auto 23
TVS Motors 21
Yamaha 5
Honda Motors 5
LML 4
Kinetic Engineering 4
Majestic Auto 1
1. It has been mentioned in the case that the market share of motor cycles is 66%. For a random
sample of 50 potential customers, what is the expected number of customers who will
purchase motorcycles? What is the probability that 10 or fewer customers will purchase
motorcycles?
2. Suppose Hero Honda has implemented a quality improvement programme. The company
believes that the major complaints are Poisson distributed at an average rate of 10
complaints/10,000 motorcycles sold in the first month of sales. To verify the result, the
company collects data about the sales of the first 10,000 motorcycles sold. It obtains the
information that 35 customers have major complaints about the motorcycles that they had
purchased. The management is very particular about the quality of its product. Use Poisson
distribution and examine whether the average rates of complaints have increased or whether
these complaints are due to chance.
3. Suppose Hero Honda has 120 dealers distributed all over the country. The company wants to
conduct a dealer satisfaction survey. The company wants to select five dealers from the
whole list of dealers. It has 12 dealers in Madhya Pradesh. What is the probability that one or
more randomly selected dealer is located in Madhya Pradesh?