SURENDAR Professional Summary

Desktop Support Engineer Experienced System Administrator with over 9+ years of experience in
IT Industry. Excellent reputation for resolving problems and improving user
Contact satisfaction.

9597300377 Work History

[email protected]
February 2018 – Desktop Support Engineer
Current Kaizen IT Services (P) Ltd
Technical Profile
 Installing and configuring computer hardware,
 Technical Support software, networks, printers and scanners and
 Hardware Troubleshooting Laptops
 Apply OS patches and upgrades on a regular
 Network Configuration
basis, and upgrade administrative tools and
 WAN/LAN utilities
 Ethernet Cabling  Escalating the issues to customer via Remote
and Voice
 Performed root cause analysis of reported issues
Competencies to enact corrections
 Suggested software and hardware modifications
 Local Area Networking to reduce lag time and improve overall speed
 Windows Operating System  Performed day-to-day LAN and WAN
 Desktop support administration, maintenance and support
 Application installations  Installed, configured and supported local area
network (LAN), wide area network (WAN)
 Remote Diagnostics
 Perform routine/scheduled audits of the
systems, including all backups
Known Language  Maintained inventory of installed desktop
hardware and software components to keep
 Tamil records accurate and updated.
 English
 Kannada (Mother Tongue) December 2014 System Engineer
- August 2017
DSM Soft (P) Ltd

May 2012 - Technical Support Engineer

March 2014
ORIGIN ITFS (P) Ltd

Certification Hardware & Networking

Education

July 2009 - April Mahendra Engineering College, Anna University

2011 B.Tech Information Technology
GPA: 71.7
July 2006 - April Salem Polytechnic College
2008 Diploma Computer Engineering
GPA: 93.6