UBA MERCHANT REGISTRATION FORM

Please complete this section with information about your organization. Please also attach a copy of your companys'certificate of incorporation

Name of Merchant/ Company: RC Number:

Trading Name & Address:

Merchant Information

Business Segment/Industry (Tick as appropriate)

SECTION 1

Stores & Supermarket Cosmetics Interior Decoration Logistics/Courier

Club/Bar Electronics Gym Hotel/Guest House
Fast Food Embassy Cyber Café Airlines
Bureau de Change Hospitals Automobile Parts Travel Agencies
Catering Services Jewelry Laundry Telecoms
Church /NGO Salon Bookshop Wholesaler
Education/Schools Security Services Legal Services Restaurants
Please indicate others in box Fuel Stations

Please provide information about contact persons within your organisation

Name of Primary Contact: Name of Secondary Contact:
Contact Information
SECTION 2

Designation: Designation:

Office Telephone/Extension: Office Telephone/Extension:

Mobile Number: Mobile Number:

Email Address: Email Address:

Please descbribe your products, goods and services offering:

Information
SECTION 3

Please describe your products, goods and service offerings:

Business

Number of PoS Terminals required:

Location of terminal (Address) Contact Person responsible for Terminal Phone Number
PoS Terminal
Information
SECTION 4

Please provide your Bank account details with UBA

Account Type: Account Number:
Bank Account

Current Account Saving Account Account Number:

Information
SECTION 5

Current Account Name:

Savings Account Name: UBA Branch:
SMS alerts on PoS Transactions Mobile Number for SMS Alerts:

Yes No

Please provide your Business Information

Select your Business opening hours Select the price range of items For transaction of N5000 and above, obtain
Information
SECTION 6

sold in the Business cardholder’s signature on the sales slip

Business

Between 8a.m – 8p.m 0 – N5 , 000 and compare that signature to the signature
Between 8p.m – 8a.m on the card.
0 – N1 0, 000
All day 0 – N15 , 000
0 – N20,000

I, on behalf of ……………………………………………………………hereby certify that the information provided in this form is true
and accurate. I agree that UBA Plc reserves the right to take measure including, but not limited to legal actions, if the information here is
appropriate discovered to be false.

Signature & Date............................................................................................ Designation ...............................................................................................................................

Terms and Conditions Apply
 FOR BANK USE ONLY
Merchant ID: Merchant Name USSD CODE

Business Occupation code: PAN Account Number:

Merchant Discount/ MSC Rate Upper Limit Settlement Cycle:

* Name of Staff who won Merchant’s Mandate: *Staff ID:

BUSINESS OFFICE TO ENSURE COM PLIANCE TO CHECK √TO CONFIRM COMMENT IF ANY
RISK PROFILE LISTED BELOW COMPLIANCE
Filled by UBA
SECTION 7

FOR NON COMPLIANCE

Perform Background check on prospective

merchants and principal shareholders / key
officers

Perform credit check, background investigations

and reference checks of merchant

Physically inspect premise s and records

I nvestigate into the merchants previous POS

agreements and provide issue report if any.
Confirm Merchant’s Monthly turnover is not less than
NGN 2,000,000 per month. Ed’s approval required for
exceptional cases.
NOTE: PoS terminal shall be retrieved OR cost of PoS
terminal debited to Merchant account if transaction
volume/turnover per merchant does not reach
N2,000,000 within six months from date terminal is
deployed.

ACCOUNT R. MANAGER BRANCH OP. MANAGER BRANCH MANAGER INTERNAL CONTROL

Name

Signature

Date

Email Address
ACQUIRER/MERCHANT AGREEMENT - TERMS AND CONDITIONS

(b) The Merchant hereby acknowledges that an (e) The Merchant shall not hold the Bank liable or Merchant undertakes that he/ she will achieve a
We…………………. of ………………. (Hereinafter referred authorization provides only that the Cardholder’s responsible for any action, claim, cost, expense, monthly transaction volume/turnover of not less than
to as “the Merchant” which expression shall where the account has sufficient credit available to cover the damage and loss, including consequential loss or Five Hundred Thousand Naira only (N500, 000.00) within
context so admits include its successors -in-title and amount of the c urrent sale and that an authorization five months (5) of the initial six months from date POS
damage or loss of profit, which the Merchant may
assigns) hereby does not mean the following: terminal is deployed.
suffer or incur as a result of a breakdown in the Systems
agree to be bound by the following terms and
(i) A guarantee that the transaction will not be subject or POS terminal when the Systems or POS terminal are 3.2 Failure to Meet Monthly Turnover
conditions as a Merchant appointed
not available for any reason whatsoever.
by United Bank for Africa Plc (hereinafter referred to as to dispute In the event that the Merchant fail s to achieve the
“Bank” of “UBA”) minimum turnover as indicated in Clause 3.01, the POS
1.12 Warning Notice.
(ii) A confirmation of the identity of the Cardholder. terminal shall be retrieved OR cost of POS terminal shall
Definitions: Bank shall forward to the Merchant from time to time be debited to Merchant account without recourse to
1.06 Cash Payments the latest Warning Notice in respect of Cards. If the
i. “Acquiring Bank” or “Acquirer” is a Member of a Card the Merchant.
Association in its capacity as an acquirer of a Merchant accepts any card that is on such notice, the
The Merchant shall not receive any payments from a
transaction from a Merchant. Merchant will be liable to any transaction issued as a
Cardholder for charges included in
result of the use of such card.
ii. Card means a card issued by UBA or any licensed Any transaction resulting from the use of any card nor Miscellaneous
Bank for the purpose of making payment for goods or receive any payment from the Cardholder to prepare 1.13 Merchant Monitoring
services. and present a transaction for the purpose of effecting a 4.01 Confidentiality
Bank reserves the right to take steps as well as request In the course of this ag reement, the Merchant may
iii. Cardholder means the authorized user of a payment deposit to the Cardholder's card account.
for information that would enable it monitor the
Card issued by UBA or any licensed Member Bank. acquire information relating to Bank, its pricing
1.07 Duplicate Transactions Merchant's transactions, deposits and authorization methods, systems, processes and hereby agree to
iv. A Card Association is a network of issuing banks and
activities in order to ensure that the Merchant is in respect and preserve its confidentiality and not to
acquiring banks that process paymentcards of a The Merchant shall not deposit duplicate transactions.
compliance with the applicable Standards.
specific brand. The Merchant shall be debited for any adjustments for disclose any such information to any third party. The
v. Card Issuer means a licensed deposit taking bank duplicate transactions and shall be liable for any Merchant shall also keep a ll information acquired from
Presentments, Payments &
having the approval of CBN to serve as an chargeback which may result there from. Cardholders confidential and shall not disclose any
Chargeback’s 2.01 Chargeback
issuer of payment cards. such information to any third party other than Bank, the
1.08 Release of Cardholder AccountInformation Any chargeback to the Merchant will be in
vi. Chargeback means a disputed claim by a Card Scheme or as required by law.
accordance with the procedures and rules established
Cardholder to Card Scheme through UBA. The Merchant will not under any circumstances disclose
by the Card Scheme as modified from time to time. The 4.02 Changes
vii. Card Schemes define the rules of the card system any Cardholder's account number or any information
reasons for the chargeback of items include (but will not
(e.g, licenses, fraud responsibilities), and choices of relating to the Cardholder's account number or any Bank shall have the right to amend these terms and
be limited to) the following:
technical functionalities (e.g. standards, security sales slips or credit vouchers which may have been condition at any time and from time to time, upon thirty
requirements) imprinted with any card to any perso n other than a (30) days written notice thereof.
(a) The transaction amount being not authorized
viii. Issuing Bank means the issuer of acard Bank representative or as required by law.
(b) The transaction slips being illegible and not signed 4.03 Enforcement of this agreement
ix. Member Bank means A financial institution or other Furthermore, the Merchant agrees to store any material
by the Cardholder
entity that has been granted membership in a nd has containing the Cardholder’s account information in a This agreement and any special conditions shown on
(c) Error in transaction details
become a member of the Card Association in secure manner with limited access for bonafide the final page hereof, shall supersede any previous
(d) Transaction amount being altered on sales slip
accordance with the Standards. purposes and shall destroy such information at the agreement between the Merchant and Bank
(e) Duplicated transaction
x“Membership” means embership in the Card proper time in a fashion which renders the data concerning the same subject and shall become
(f) Cardholder alleges non - participation in the sale,
Association." unreadable. The Merchant shall not use any Cardholder effective when this is signed on by the Merchant and
non authorization of the use of card and non - receipt
xi. Merchant means a commercial entity or person that, information for any fraudulent purpose or in violation of countersigned by Bank. This agreement may be
of goods and services purchased.
pursuant to a merchant agreement, is the Card Scheme Rules or for a purpose which the terminated by either party at any time by a 30 day
(g) Declined transaction
authorized to accept Cards and access devices when Cardholder did not authorize. The Merchant agrees that written notice sent by registered mail. In the event of
(h) Expired card
properly presented. failure to properly store Cardholder Information or termination, the Merchant’s obligation with respect to
(e) Cancelled or uncompleted pre-authorized
xii. Merchant Discount rate means the applicable wrongful use/disclosure of any such information will all transactions accepted by Bank prior to such
transaction
charge per transaction borne by the Merchant. constitute a breach of this Agreement and will therefore termination shall continue in full force and effect. Bank
The Bank will however be obliged to give details of
xiii. Standards mean the Byelaws, rules and policies, be liable to pay damages. may terminate this agreement immediately without
reasons for charge backs.
and the operating regulations and p rocedures of the prior notice if
Card Schemes, including but not limited to any 1.09 Compliance with Card Association Rules (i) The Bank has reason to believe that fraudulent
2.02 Merchant Discount Rate
manuals, guides or bulletins, as may be amended from The Merchant shall comply with and conduct its card transactions and other activity prohibited by this
time to time. activities in accordance with all Standards. The A flat -fee of 0.75% (or as advised bythe Acquirer ) agreement is occurring at any Merchant location
onthe transaction amount with and amaximum of ,
xiv. POS means Point of Sale Merchant hereby indemnifies the Bank against any loss, (ii) Such action is required to prevent loss to the Bank or
liability, cost which the Bank may incur as a result of the N1,200 shall be charged by the network as merchant Card Issuers
1.1 Honoring of Cards: Merchant's non compliance with the said Rules a nd fee payable by the merchant. However, for (iii) Merchant appears on any card Association security
Standards. International/foreign cards, the applicable charges reporting,
(a) The Merchant will accept all valid cards when shall be applied. (Iv) Bank Merchants’ acceptance criteria changes.
properly presented by cardholders for 1.10 Warranties of Merchant
2.03 Payment Procedure
payment for goods and services. The Merchant hereby provides the following warranties 4.04 Arbitration
a. All Transactions shall be made in Nigerian Naira.
(b) The Merchant shall not establish minimum or to Bank: All disputes, controversy or claims arising out of or in
b. The Merchant shall be liable to make payments due
maximum amounts for card sales as a condition for (a) All information contained in Merchant's application connection with this contract may be settled by
to the network arising from this Agreement in
accepting any card. for processing services or any other documents arbitration in accordance with the Arbitration and
accordance with the provisions herein:
(c) The Merchant shall not engage in a card transaction delivered to Bank in connection therewith is true and Conciliation Act, Laws of Nigeria. The venue of the
i. The Merchant shall pay to Bank the applicable fees, arbitration shall be in Nigeria and the Language shall
if the person seeking to charge properly reflects Merchants' business, financial condition
merchant discount on a per transaction basis, at such
The purchase to his or her card account does not and principal partners, owners or officers. be English.
time as may from time to time be stipulated by the
present the card to allow merchant to examine it and (b) The Merchant has the power to execute, deliver and
network in the Schedule of Charges and Fees set out in 4.05 SEVERABILITY
obtain an imprint or otherwise use the physical card to perform this agreement and this agreement is duly
the Schedule of fees. If any provision herein is deemed by any tribunal or
complete the transaction. authorized and will not violate any provision of law or
ii. The fees payable by the Merchant under this court of competent jurisdiction to be illegal, invalid or
(d) The Merchant shall maintain a policy which does not conflict with any other agreement to which Merchant is
Agreement are exclusive of any taxes, duties, fees or
discriminate against Cardholders and must honor all subject. unenforceable under any applicable law or otherwise,
government levies which may be imposed now or it shall, to the extent required by such law and subject
valid Cards when properly presented for payment. hereafter in re spect of the transactions. Such taxes,
Provided that the transaction is not illegal or likely to (c) The Merchant has all licenses, if any, required to to the agreement of the network, be severed from this
duties, fees or governmental levies shall be for the
damage the goodwill of the Card Scheme or reflect conduct its business and is qualified to do business in Agreement and rendered ineffective so far as is
Merchant’s account.
negatively on the Card Scheme's Marks. every jurisdiction where it is required to do so. possible without affecting the legality, validity and
iii. Prompt payment of the fees shall be of the essence
enforceability of the remaining provisions of this
of this Agreement. Bank shall deduct the applicable
1.02 Identification (d) Each sale slip presented to the Acquiring Bank for Agreement.
fees on per-transaction basis.
a) The Merchant shall prominently and unequivocally collection is genuine and is not the result of any
iv. All fees paid by the Merchant under this Agreement
display signs showing its true name and identity visible fraudulent transaction or is not being deposited on 4.06 INDULGENCE
shall not be refundable in the event of termination of
to all Cardholders within its premises behalf of any other business other than the business The liability of the Merchant hereunder shall not be
this Agreement howsoever caused.
authorized by this Agreement. Furthermore, the impaired or discharged by reason of any time or grace
b) In the event that the Merchant opera tes a website, c. Upon the execution of this Agreement, the Merchant
Merchant warrants that each sales slip presented shall or other indulgence being granted by or with the
shall provide the Bank with all necessary particulars of
that website must contain the following represent the result of a bonafide card transaction for consent of Bank or any forbearance by the Bank to
the account designated by the Merchant. insist upon its strict rights hereunder. No right under this
the purchase of goods and services by the cardholder
i. Prominently display the name of the Merchant d. If for any reason whatsoever, Bank ceases to be a
in the total amount stated on the sales slip. Agreement shall be deemed to have been waived
Member Bank, the Merchant shall forthwith upon except in writing signed by the parties hereto and
ii. Prominently display the name of the Merchant as receipt of written notice thereof from the network;
(e) The Merchant has performed or will perform all its waiver of any particular right in a particular instance
redesignate an account for the purpose of the shall not constitute or be deemed a waiver of any
displayed on the website on the customer’s POS obligations to the Cardholder in connection with the
Transactions with any of the other member bank.
Receipt card transaction evidenced thereby. other right.
e. The Merchant, under this agreement, hereby
iii. Display the Merchant name information as
authorizes the Bank to debit directly without prior notice
prominently as any other information depicted on the (f) The Merchant has the requisite skill and capacity to 4.07 FORCE MAJEURE
all fees due from the Merchant to Bank and other
website, other than images of the products or services perform all its duties and obligations as contemplated No failure or omission by any party to carry out its
parties of the network under this Agreement from the
being offered for sale. herein and in accordance with the laws applicable obligations or observe any of the stipulations or
aforesaid designated account.
thereto. conditions of this Agreement, shall give rise to any
1.03 Advertising f. The Merchant undertakes to execute and furnish such
claims against the party in question or be deemed a
(g) The Merchant shall not engage in any acceptance additional authority in writing as may be required by
(a) The Merchant agrees to prominently display the breach of th is Agreement, if such failure or omission
Bank for the purpose of
promotional materials provided by Bank in its place (s) practice that would discriminate against or discourage arises from a cause of force majeure, such as acts of
affecting the aforesaid direct debits.
of business. Use of promotional materials and use of the use of cards in favor of any other Card brand. God, war or warlike hostilities, civil commotion, riots,
g. The Merchant accepts that payment can sometimes
any trade name, trademark, service mark or logo type blockades, embargoes, sabotage, strikes, lockouts,
fail either for reasons know n only to the Issuing or
("marks") associated with card(s) shall be limited to (h). The Merchant undertakes to be responsible for the shortage of material or labor, delay in deliveries f rom
Acquiring Bank or due to a data communication failure
informing the public that card(s) will be accepted at cost of replacing any POS terminal in their possession or subcontractors or machine failure caused by force
between servers. The Merchant can only obtain proof of
merchants' place(s) of business. custody that is lost, damaged or malfunctioned under majeure, or any other event outside the control of the
payment from the transaction message bearing a
any circumstances. party in question.
(b) The Merchant may use promotional materials or successful transaction status or the successful
marks during the tenor of the License grant ed by the transaction report available to the Merchant the day
1.11 Indemnity. 4.08 SUSPENSION OF RIGHTS
after the Transaction date.
Bank and shall immediately stop the use and return any The Merchant shall indemnify Bank from and against all Without prejudice to any of the parties rights at law and
h. The Merchant agrees that the Bank will not
inventory to Bank on termination thereof. losses, expenses and damages which Bank or a Card under this Agreement, in the event of a breach by the
undertake payment or settlement procedures on the
Scheme may suffer or incur as a result of its failure to Merchant of any of the terms and conditions of this
(c) The Merchant's use or display of promotional following non-settlement days:
observe any of the Merchant's obligations or arising Agreement, the other party may at its sole discretion
(i) Any day declared by the Central Bank of Nigeria or
materials or marks does not give the Merchant any from any dispute between Bank and any cardholder in give immediate notice in writing to the Merchant to
the Bank as being a holiday; and
ownership or interest in the marks. respect of goods and services purchased through the remedy the breach within one (1) month of the said
(ii) Saturdays, Sundays and public holidays as declared
Merchant notice and may during the notice period, suspend all
1.04 Card Acceptance in Nigeria; in which case transactions effected on such
The Merchant hereby agrees and undertakes to fully rights of the Merchant under this Agreement, save for
days shall be paid and settled on the immediately
When accepting the Card, the Merchant will follow the indemnify and keep Bank harmless from and against all those rights necessary to enable the Merchant to
following day which is not any of the aforesaid non -
steps provided by Bank for accepting cards and will: actions, claims, costs (including legal costs on a full remedy the breach. If the Merchant shall fail to remedy
settlement days.
indemnity basis), losses, charges, expenses and the breach within the aforesaid notice period, the Bank
(a) Determine in good faith and to the best of its ability damages which the merchant may suffer or incur as a shall have the right but not the obligation to extend the
2.04 Submission of Sales Receipts
that the Card is valid on its face. result of: notice period (with or without suspension) or forthwith
The Merchant shall submit copies of sales
terminate this Agreement in accordance with Clause
(b) Obtain authorization from the Card issuer to charge (a) any fraud, dishonesty or misconduct (criminal or vouchers/Point of Sale (POS) terminal receipts to the
3.03.
otherwise) relating to the Transactions perpetrated Bank on weekly basis to enable
the Cardholder's account.
by the Merchant, its servant, agent, employee or processing/reconciliation with transactions done by the
(c) Enter a description of the goods or services sold and Merchant electronically via the POS terminal. The Bank
contractor or the fraud, dishonesty or misconduct 4.09 Governing Law
shall not be obliged to accept any transactions which
the price, including applicable taxes in the Transaction (criminal or otherwise) perpetrated by a third party The provisions of these terms and conditions shall be
are not sent within the stipulated one week of the date
Information Document (TID) unless the sales slip is as a result of the negligence or default of the governed by Nigerian Law.
such transactions were incurred.
electronically generated Merchant, its servant, agent, employee or
contractor; and 2.05 Retrieval Request
(d) Obtain Cardholder's signature on the sales slip and (b) any loss of or damage to any equipment or POS IN WI TNESS WHEREOF the within named Merchant has
Merchant agrees to mail or fax copies of sales receipts caused its Common Seal to
compare that signature to the signature on the card. terminal in the Systems arising out of the act or
to Bank within 24 hours of receiving retrieval request
omission whether negligent or otherwise of the Be affixed the ………. day …………….….of, 2017.
(e) Provide the Cardholder with true and completed from Bank. The Merchant understands that failure to
Merchant, its servant, agent, employee or contractor
respond to a retrieval request within the time period
copy of the TID/receipts. or out of any failure of the Merchant, its servant, with a copy of the transaction and proof of delivery to
agent, employee or contractor to operate the Bank shall constitute a waiver of all rights of the
equipment in accordance with the procedures THE COMMON SEAL of the within named
(f) When carrying out transactions above the agreed Merchant to dispute the chargeback.
prescribed by the network. (“The Merchant Company's Name”) Was
band limits for products sold by merchant, please For the Merchants, the sales slip must be legible,
(c) The Merchant agrees that it absolves the Bank affixed in the presence of:
request that the cardholder supplies a photocopy of accurate, complete and signed by the Cardholder.
from any liability whatsoever and shall not hold the
his or her identification card. Bank liable and /or responsible for any debit on
its/ their current account resulting from unfunded 3.0 TRANSACTION VOLUME/ MINIMUM MONTHLY
1.05 Authorization and/or insufficiently funded saving account that the TURNOVER
(a) The Merchant will obtain an authorization from Bank POS terminal(s)are tied to for the purpose of
chargebacks recovery already debited to the bank 3.1 Minimum Monthly Turnover
for all Card sales.
by the card scheme in favour of the issuing bank
(d Merchant agree that for the purpose of chargeback
recovery, Savings account holders shall at the point of
enrolment present a board resolution from a corporate
entity acceptable to the Bank authorizing debit to
the company's current account where the savings
account is unfunded and/or insufficiently funded to
accommodate a chargeback recovered already
debited to the bank.

__________________________ ____________________________
DIRECTOR SECRETARY

Signed for and on behalf of the within named

UNITED BANK FOR AFRICA PLC
__________________________ ____________________________
AUTHORISED SIGNATORY AUTHORISED SIGNATORY
FOR SAVINGS ACCOUNT HOLDERS (REQUEST ONLY), PLEASE SIGN BELOW

__________________________
ACCOUNT SIGNATORY

Signed for and on behalf of the within named

UNITED BANK FOR AFRICA PLC

__________________________ ____________________________
AUTHORISED SIGNATORY AUTHORISED SIGNATORY