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Introduction
1. Descriptive Analytics
2. Predictive Analytics
3. Prescriptive Analytics
4. Inferential Analytics
5. Decision Analytics
Information
Data
Opinions
Introduction to Business Analytics
• Definition and meaning of Business Analytics
Data,
Information technology,
Statistical analysis,
to help managers gain improved insight about their business operations and
• Business analytics is used by companies that are committed to making data-driven decisions.
• Data-driven companies treat their data as a corporate asset and actively look for ways to turn it
• Successful business analytics depends on data quality, skilled analysts who understand the
• An organizational commitment to using data to gain insights that inform business decisions.
Definition of Business Analytics
• Business analytics, is the data management solution.
• Data mining
• Statistical analysis
Data Mining
Text Mining
Exploration
Forecasting
Predictive Analytics
Data Visualization
1. Data Aggregation: is known as combining of data
Prior to analysis
Data must first be gathered
Organized, and
Filtered,
Either through volunteered data or transactional records
2. Data Mining: Data mining for business analytics
Sorts through large datasets using
Databases
Statistics, and
Machine learning to
Identify trends and establish relationships
3. Association and Sequence Identification: the identification of predictable
4. Text Mining: explores and organizes large, unstructured text datasets for the
create predictive models, which extract information from datasets, identify patterns, and
7.Optimization:Once trends have been identified and predictions have been made, businesses
8.Data Visualization: Provides visual representations such as charts and graphs for easy and
Sample Preview
Scope of Business Analytics
Scope of Business Analytics
Descriptive Analytics
- uses data to understand past and present
Predictive analytics
- analyzes past performance
Prescriptive analytics
- uses optimization techniques
1-15
Scope of Business Analytics
Example 1.1 Retail Markdown Decisions
Descriptive analytics: examine historical data for similar products (prices, units sold,
advertising, …)
Prescriptive analytics: find the best sets of pricing and advertising to maximize sales
revenue
Scope of Business Analytics
Descriptive Analytics
Predictive Analytics
Prescriptive Analytics
Descriptive analytics: examine historical data for similar products (prices, units
sold, advertising, …)
Prescriptive analytics: find the best sets of pricing and advertising to maximize
sales revenue 1-18
Scope of Business Analytics
Analytics in Practice: O Y O R o o m s
•OYO owns numerous hotels and casinos
•Uses analytics to:
- Forecast demand for rooms
- Segment customers by gaming activities
•Uses prescriptive models to:
- Set room rates
- Allocate rooms
- Offer perks and rewards to customers
Reasons Why Business Analytics is Important
Enhance Make Reduce
Improve
Customer Informed Employee
Efficiency
Experience Decisions Turnover
Accelerate Conduct A
Better Product Tackle
Through Competitor
Management Problems
Uncertainty Analysis
Disadvantages of Business Analytics Limitations
• Lack of alignment, availability and trust
• In most organizations, the analysts are organized according to the business domains.
• Unfortunately, the analysis is shared with the top executives and thus the results are not easily
communicated to the business users for whom they provide the greatest value.
• Lack of Commitment
• Since the solutions that are prefabricated from the analysts are not particularly difficult to
implement; they can be very costly, and the ROI is not immediate.
• By nature, these analytics models are prepared to improve accuracy over time but
• It is a complex model that requires dedication to implement the solution.
• Because the business users do not see the promised results immediately, they lose interest which
results in loss of trust as a result of which the models fail.
• Low quality of underlying transactional data
• Implementation of the solutions provided by the business analysts fail because either
the data is not available
• The data sources are too complex or they are poorly constructed.
• Need for domain
• Business analytics requires a dedicated and coherent approach and a good level of
maturity.
Planning
What is the plan?
Analytics
What is going to
Predictive
happen in the
Analytics
future?
2. Historical data,
5. Numbers.
• It is a Preliminary step in the Business management process
• line graphs,
• They focus on typical or average scores, the dispersion of scores over the
• Central Tendency
Mean
Central
Tendency
Mode Median
Dispersion :
Two data set can have similar means but may have differences in
dispersion.
For example: Data set A & B
Understanding the Different Types of Descriptive Statistics
• Variability
• A measure of variability is a summary statistic reflecting the degree of dispersion in a
sample.
• The measures of variability determine how far apart the data points appear to fall from
the center.
• Dispersion, spread, and variability all refer to and denote the range and width of the
distribution of values in a data set.
• The range, standard deviation, and variance are used respectively, to depict different
components and aspects of the spread.
Mean
Measure of
Median
Central Tendency
Mode
Range
Continuous
Variable Measures of
Variance
Dispersion
Standard
Deviation
Skewness
Des Statistics Distribution
Forensics
Kurtosis
Charts
Discrete
Frequency
(Categorical Graphs
Analysis
Variables)
Crosstabs
Descriptive Analytics
• If we wanted to characterize the students in this class we would find that they are:
• Young
• From Vijayawada
• Fit
• Female
• How young?
Diagnostic analytics takes it a step further to uncover the reasoning behind certain results.
Diagnostic analytics is usually performed using such techniques as data discovery, drill-down,
In the discovery process, analysts identify the data sources that will help them interpret the
results.
Drilling down involves focusing on a certain facet of the data or particular widget.
Importance of Diagnostic Analytics?
• Translating your complex data into visualizations and insights that everyone can take advantage of it.
• Diagnostic analytics helps you get value out of your data by asking the right questions and making
deep dives for the answers.
• It not only helps company heads make more accurate decisions but can even curate a more data-driven
culture.
• A data-driven culture leads to a refinement of the collection, curation, analysis and diagnosis of data,
available data. It’s related to both descriptive analytics and predictive analytics, but emphasizes
Prescriptive analytics aims to find the best solution given a variety of choices.
The field also empowers companies to make decisions based on optimizing the result of
• The field borrows heavily from mathematics and computer science, using a variety of
statistical methods.
• The process creates and re-creates possible decision patterns that could affect an
organization in different ways.
Uses Historical Data Uses Historical Data Uses Historical Data Uses Historical Data
Identify Data Reconfigures data into Fills Gaps in Available Estimates outcomes
anomalies easy to read Formats Data based on variables
data but also by the diversity and heterogeneity of the data and
“it’s the volume and velocity and variety of data… to achieve new
results for …” 49
Nick Combs (EMC) , Egan, Marino Corporation DELL EMC
commerce.”
Scale of Data
MB GB TB Peta
Sensors
BIG DATA
RFID
Mobile Web
Web Logs
Sentiments
WEB
Customer History
User Generated
Dynamic Pricing Content
Segmentation
Affiliate Networks Social Interaction
CRM
Targeting
Customer & Feeds
Position Behaviour
Purchase GPS Co Ordinates
Pricing Methods Preferences
ERP
Data Visualization
Popular BI Tools
ETL (Extract-Transform-Load)
Definition and meaning of Business Intelligence
Business intelligence (BI)
Transform data
Inform an organization’s
Extract
Transform
Load
Advantages of Business Intelligence
It allows for
easy analytics.
It streamlines
business
It gives a bird's processes:
eye view:
Fix
Accountability
To improve
visibility
Boost
productivity
Advantages of Business Intelligence
1. Boost productivity
With a BI program, It is possible for businesses to create reports with a single click thus saves
lots of time and resources. It also allows employees to be more productive on their tasks.
2. To improve visibility
BI also helps to improve the visibility of these processes and make it possible to identify any
3. Fix Accountability
BI system assigns accountability in the organization as there must be someone who should own
• 4. It gives a bird's eye view:
• BI system also helps organizations as decision makers get an overall bird's eye
view through typical BI features like dashboards and scorecards.
• 5. It streamlines business processes:
• BI takes out all complexity associated with business processes.
• It also automates analytics by offering predictive analysis, computer modeling,
benchmarking and other methodologies.
• 6. It allows for easy analytics.
• BI software has democratized its usage, allowing even nontechnical or non-
analysts users to collect and process data quickly. This also allows putting the
power of analytics from the hand's many people
Dis Advantages of BI
•Cost
•Complexity:
•Limited use
•Time Consuming
•Implementation
BI System Disadvantages
Cost:
• Business intelligence can prove costly for small as well as for medium-sized enterprises. The use of such type of system may be
expensive for routine business transactions.
Complexity:
• Another drawback of BI is its complexity in implementation of datawarehouse. It can be so complex that it can make business techniques
rigid to deal with.
Limited use
• Like all improved technologies, BI was first established keeping in consideration the buying competence of rich firms. Therefore, BI
system is yet not affordable for many small and medium size companies.
• It takes almost one and half year for data warehousing system to be completely implemented. Therefore, it is a time-consuming process.
Data Visualization
Data Visualization
significance of data.
It reveals insights and patterns that are not immediately visible in the raw
data.
Is More Appealin
digestible g
Is more
shareable Importance of Intuitive
Data
Visualization
Makes
for better
Fast
decision
making
Saves
Flexible
time
Interacti
Insight
ve
Why data visualization is such a powerful tool:
• Intuitive: Presenting a graph as a node-link structure instantly makes sense, even to people
who have never worked with graphs before.
• Fast: It is fast because our brains are great at identifying patterns, but only when data is
presented in a tangible format. Armed with visualization, we can spot trends and outliers
very effectively.
• Insightful: Exploring graph data interactively allows users to gain more in-depth
knowledge, understand the context and ask more questions, compared to static
visualization or raw data.
Why data visualization is such a powerful tool:
Figure and
Proximity Similarity Enclosure Symmetry Closure Continuity Connection
ground
Principle Description
Proximity White space can be used to group elements together and separate others
Similarity Objects that look similar are instinctively grouped together in our minds
Closure We tend to complete shapes and paths even if part of them is missing
Continuity We tend to continue shapes beyond their ending points (similar to closure)
Figure and ground We typically notice only one of several main visual aspects of a graph;
Stacked
Column Doughnut
Column Line Chart Pie Chart
Chart Chart
Chart
Box &
X Y Scatter
Bar Chart Area Chart Histogram Whisker
Chart
Chart
Tree Map
Funnel Chart Bubble Chart Surface Chart Radar Chart
Chart
Control
Gantt Chart
Charts
Popular BI Tools
WHAT ARE BI TOOLS?
processes.
If you can work fast and accurate, you can achieve far better
• According to your needs, the software can scale or de-scale, thus, adjusting
to the specific needs of a company.
• Since the data is stored on a cloud, you have non-stop access to the software.
( E x t r a c t - Tr a n s f o r m - L o a d )
WHAT IS ETL?
•EXTRACT …
•TRANSFORM …
•LOAD
WHY ETL?
• Companies need a way to analyze their data for critical business decisions.
• ETL provide a method of moving the data from various source into a data
warehouse
ETL CONCEPT
formats.
• ETL Allows you to: Migrate the data into a data warehouse.
• Convert the various formats and types to adhere to one consistent system.
• ETL is a predefined process for access and manipulate source data and loading
• Combining data
• Standardization
LOAD
• Extraction of interesting (Non-Significant, Implicit, Previously unknown and Potentially useful) patterns or
• Alternative name
• Query processing
Establish relevance and relationships amongst data. Use this information to generate profitable
insights
Business can make informed decisions quickly
Predict customer defections, like which customers are more likely to switch to another supplier
in the nearest future.
Differentiate between profitable and unprofitable customers.
Target
Population
Study
Population
Sample
136
Simple random sample
Multiphase sample
Types of Samples
Cluster sample
Convenience sample
Non-Probability
Purposive sample
Samples
Quota
Probability Sampling
homogeneous groups, called as 'strata', from which the samples are selected on a random basis.
Multi Stage Sampling
Multiphase Sample ( Time Based)
Cluster Sampling
Non-Probability Sampling
1. Missing data, or missing values, occur when no data value is stored for the variable in an
observation.
2. Missing data are a common occurrence and can have a significant effect on the conclusions that can
• Missing At Random (MAR): The key difference between MCAR and MAR is that under MAR the data is not
missing randomly across all observations but is missing randomly only within sub-samples of data.
• For example, if high school GPA data is missing randomly across all schools in a district, that data will be considered MCAR.
However, if data is randomly missing for students in specific schools of the district, then the data is MAR.
• Not Missing At Random (NMAR): When the missing data has a structure to it, we cannot treat it as missing
at random.
• In the above example, if the data was missing for all students from specific schools, then the data cannot be treated as MAR.
How to Handle Missing Values
Q : What kind of a house you stay
Q2 :What type of house you stay
Q3 What is your income
S No Income House (KIND) House (KIND)
1 13 Individual 1
2 11 Group House 3
3 15 Apartment 1
4 13 Group House 2
5 11 Apartment 3
6 11 Apartment 1
7 10 Individual 3
8 14 Group House 2
9 12 Apartment 2
10 10 Individual 3
11 14 Group House 3
12 15 Individual 2
13 12 Apartment 1
14 11 Individual 3
15 13 Apartment 1
S No Income House (KIND) House (KIND)
1 13 Individual 1
2 Group House
3 15 Apartment 1
4 13 2
5 Apartment 3
6 11 Apartment 1
7 10 Individual 3
8 14 Group House
9 2
10 10 Individual 3
11 14 Group House 3
12 15 Individual
13 12 1
14 11 Individual 3
15 13 Apartment 1
Identification of Outliers and Inaccurate Data
158
Types of Outliers (I)
• Three kinds: global, contextual and collective outliers
Global Outlier
• Global outlier (or point anomaly)
• Object is Og if it significantly deviates from the rest of the data
set
• Contextual outlier (or conditional outlier)
• Object is Oc if it deviates significantly based on a selected context
• Ex. 80o F in NYC: outlier? (depending on summer or winter?)
• Attributes of data objects should be divided into two groups
• Contextual attributes: defines the context, e.g., time &
location
• Behavioral attributes: characteristics of the object, used in
outlier evaluation, e.g., temperature, pressure, humidity
• Issue: How to define or formulate meaningful context?
159
Types of Outliers (II)
• Collective Outliers
• A subset of data objects collectively deviate significantly from
the whole data set, even if the individual data objects may not
be outliers
Collective Outlier
• Denial-of-service packages to each other
groups of objects
Need to have the background knowledge on the relationship
160
Unit IV
• Unit IV: Analytics in Business functions
• 4.1 Financial Analytics
• 4.2 Human Resource (HR) Analytics
• 4.3 Marketing Analytics
• 4.4 Health Care Analytics
• 4.5 Supply Chain Analytics
Financial Analytics
• Financial analytics is the creation of adhoc analysis to answer specific
business questions and forecast possible future financial scenarios.
business.
status and improves the cash flow, profitability, and business value.
Types of Financial Analysis
Horizontal analysis refers to the side-by-side comparison of an
periods.
financial results.
Vertical analysis pertains to the proportional analysis of a financial
statement.
of another item –
• Industry Comparison contrasts the results of a specific business and the average
results of an entire industry.
• The purpose is to determine any unusual results in comparison to the industry average.
Key types of Financial Analytics • Examining financial and other relevant information,
financial analytics offers various views of companies'
past, present and future performance.
These employ
s real-time This which is
indicators, used to tally
It include the This entails including the This assesses the value of a
It helps
use of assessing working a business' company by
differentiate
correlation each product capital ratio value drivers, examining the
between
analysis or individually, and cash or the key returns it
clients who
past trends to rather than conversion "levers" the provides to
make money
forecast establishing cycle, and organization shareholders,
for a company
corporate profitability may include needs to pull is used
and those who
sales. overall at a tools such as to achieve its concurrently
don't.
company. regression goals. with profit
analysis to and revenue
predict cash analytics.
flow.
Various Financial Models in Realtime
Three Statement Model
Consolidation Model
Budget Model
Forecasting Model
modeling
Income statement
The objective is to set it up so all the accounts are connected and a set of assumptions can
It’s important to know how to link the 3 financial statements, which requires a solid
value a company based on the Net Present Value (NPV) of the business’ future cash flow.
The DCF model takes the cash flows from the 3-statement model
This uses the XNPV function in Excel to discount them back to today at the company’s
These types of financial models are used in equity research and other areas of the capital
markets.
Merger Model (M&A)
Merger Model (M&A)
The M&A model is a more advanced model used to evaluate the pro
forma accretion/dilution of a merger or acquisition.
It’s common to use a single tab model for each company, where the
consolidation of Company A + Company B = Merged Co.
The level of complexity can vary widely. This model is most
commonly used in investment banking and/or corporate
development.
Initial Public Offering (IPO) Model
Initial Public Offering (IPO) Model
Investment bankers and corporate development professionals also build IPO models in Excel to value their
business in advance of going public.
These models involve looking at comparable company analysis in conjunction with an assumption about how
much investors would be willing to pay for the company in question.
The valuation in an IPO model includes “an IPO discount” to ensure the stock trades well in the secondary
market.
Leveraged Buyout (LBO) Model
Leveraged Buyout (LBO) Model
A leveraged buyout transaction typically requires modeling complicated debt schedules and
is an advanced form of financial modeling.
An LBO is often one of the most detailed and challenging of all types of financial models,
as the many layers of financing create circular references and require cash flow waterfalls.
These types of models are not very common outside of private equity or investment
banking.
Consolidation Model
Consolidation Model
This type of model includes multiple business units added into one single model.
Typically, each business unit has its own tab, with a consolidation tab that simply sums up the other business
units.
This is like a Sum of the Parts exercise where Division A and Division B are added together and a new,
consolidated worksheet is created
Budget Model ( Financial Planning Model
Budget Model
This is used to model finance for professionals in financial planning & analysis
Generate Organize
Reports Information
Develop
Recommendati
ons
HR Analytics
What is HR Analytics?
• HR analytics is the science of gathering, organizing and analyzing the data related to HR functions.
• like Recruitment, Talent Management, Employee Engagement, Performance and Retention to ensure
• By using various types of HR software and technology, HR departments are creating a large amount of
data every day. However, the objective of HR analytics is to actually make sense of this data and
1. Increased need for data and analytics tool in HR to make better HR decisions
• Not only does it improve the HR performance but also provides a better
understanding of what motivates employees to work productively, and how do
the organizational culture affects employee performance.
• Better Quality of Hire is one of the HR data analytics benefits
• Running machine learning algorithms on jobseeker’s data allows companies to identify
the best matching talent for a vacant position, thus improving the quality of hire.
• HR analytics helps identify the departments suffering from the maximum attrition and
the reasons causing it.
• It can also help HR in identifying the activities which have the maximum impact on
employee engagement and thus allow organizations to invest in such activities.
• Transformation of HR as a strategic partner is one of the benefits of Workforce
analytics
• The application of HR analytics can provide a unique advantage point to HR department to
validate its importance and its role as a strategic partner in a business’ performance.
• HR professionals can provide business leaders with verifiable data to back their talent hiring,
retention and engagement policies.
highest impact.
The Need of Marketing Analytics
• Which audience segment(s) should we target?
• What messaging, creatives, and copy should we use (to convince each segment to
buy from us)?
• How much money are we currently spending on acquiring new customers? And
how much money can we afford to spend on acquiring new customers?
1. Understanding the customer and market trends is really important in today’s time.
2. Allows understanding of big picture trends that too by focusing on every single
detail.
3. With the aid of providing you with a clear picture of the efforts and the returns.
4. It allows you to easily depict that which programs worked and also depicts the
providing a clear picture of the working and the reports of each programme.
driven intelligence to your business, reducing the overall cost to serve and
Iron / Vendor
Mining Sales
Ore s
Evolution of Supply Chain Analytics
data.
Machine Learning is…
Machine learning is a programming of computers to optimize the performance of
criterion using example data or past experience.
-- Ethem Alpaydin
The goal of machine learning is to develop methods that can automatically detect
patterns in data, and then to use the uncovered patterns to predict future data or other
outcomes of interest.
-- Kevin P. Murphy
past future
5. Induction
6. Optimization
Goals of the course: Learn about…
Different machine learning problems
• theoretical understanding
• practical implementation
• Parallelization frameworks
• Programming tools
Data
examples
Data
Data
examples
Data
Data
examples
Data
Data
examples
Data
Supervised learning
examples
label
label1
label3
labeled examples
label4
label5
label
label1
model/
label3 predictor
label4
label5
apple
Classification: a finite set of
labels
banana
banana
Differentiate between
Character recognition
Spam detection
-4.5
3.2
4.3
y = wx+w0
x : car attributes
(e.g. mileage)
y : price
232
Regression Applications
Economics/Finance: predict the value of a stock
Epidemiology
…
Supervised learning: ranking
label
1
iTunes
…
Unsupervised learning
image compression
…
Reinforcement learning
left, right, straight, left, left, left, straight GOOD
… WIN!
… LOSE!
http://www.youtube.com/watch?v=VCdxqn0fcnE
Other learning variations
What data is available:
• Supervised, unsupervised, reinforcement learning
• semi-supervised, active learning, …
Type of model:
• generative vs. discriminative
• parametric vs. non-parametric
Introduction to Machine Learning
• Machine Learning is a broad field, but it is classified into
• Three classes of
• Supervised
• unsupervised and
• Reinforcement learning.
Support Vector
Machines
Discriminating Analysis
Nearest Neighbor
Neural Networks
Supervised Learning (GLM) Generalized
Linear Model
SVR ( Support Vector
Regression )
GPR ( Gausian Process
Regression Regression )
ML
Ensemble Methods
K-Mean
Decision Trees
Hierarchical
Neural Networks
Un Supervised Gaussian Mixture
Neural Networks
UNSUPERVISED LEARNING
Unsupervised Learning is a
machine learning technique in
which the users do not need to
supervise the model. Instead, it
allows the model to work on its
own to discover patterns and
information that was previously
undetected. It mainly deals with
the unlabelled data.
SUPERVISED vs UNSUPERVISED
● Document Segmentation
● Anomaly Detection
● Pattern Recognition.
TYPES OF UNSUPERVISED LEARNING
• Association Rules work on the basis of if/then statements. These statements help to reveal
information repositories. These rules are used to identify the relationships between the
discover interesting relationships between variables. For example, people who has bought
● You cannot get precise information regarding data sorting, and the output as data used
● Less accuracy of the results is because the input data is not known and not labelled by
people in advance. This means that the machine requires to do this itself.
● The user needs to spend time interpreting and label the classes which follow that
classification.