Chapter 3

Hospitality
 Lesson 1. Choosing the Right Hotel
Listening text: Learning about types of hotels.
Speaking skills focus: Comparing different hotels.
Listening skills focus: Listening for specific information.
Vocabulary: Working with technical words.

Introduction to the topic

Look at the pictures and match them with the appropriate definition; a., b. or c.

1 2 3

a.__________ an ideal place to watch wildlife and enjoy beautiful sceneries.

b.__________ a perfect spot to practice water sports and enjoy sunny weather.
c.__________ an ideal place to take tours to visit museums and landmarks.

-43-
 Listening for specific information
Listen to the text and complete the missing information. Use the words inside the red box.

Hotels in Costa Rica

Hotels in Costa Rica became popular in the year _______ with Grupo Martha. dreams
During this time Mr. Monge _______ the Irazú hotel opened for the first time.
_______, it is known as Best Western Irazú Corporation. The construction expanded
of this hotel was a product of satisfying needs for __________travelers from wildlife
North America who seek to enjoy the abundant ________ and beauty of natural lodging
resources of the country. Mr. Monge’s ______ did not stop there. He _________
the Best Western Irazú Hotel and Casino and it became the largest hotel in opened
Central America. 1969
today
Vocabulary: working with unknown words.
Work with the partner: Match the words with their definitions below.

a. Chalet b. Guest house c. Motel

d. Apartment e. B & B Inn f. Hotel
g. Lodge h. Hotel Boutique i. Hostel

1._______ Supervised, inexpensive lodging place for travelers, especially young travelers.
2._______ Small wooden house, especially in a mountain area.
3._______ Small but exclusive hotel that offers customers with an exceptional service at a
reasonable price.
4._______ Place that offers overnight accommodation with basic amenities.
5._______ Place that offers breakfast included in the room.
6._______ Overnight hotel facility, located along the road with facilities except for parking space.
7._______ Set of rooms in a large building, used as a separate living unit.
8._______ Place that provides lodging, meals, and other guest services such as laundry, casinos
and spa.
9._______ Overnight lodging with an American or European breakfast plan, ranging from a spare
room in a private home to a boarding house.

-44-
Speaking activity
Work with a partner: Use the brochures of the hotels in town that you were asked to bring to the class.

Student A:
You are a travel agent giving information about different hotels in the country to spend a holiday.
Choose the most suitable type of hotel for each one of the guests. Give the reasons why guests
should choose certain type of hotel.

Student B:
You are one of the guests from the list provided. Ask for information about accommodations and
facilities offered in the hotels.

Guest 1
Mary is a Korean, 35, retired woman who wants to spend a week holiday with her mother who has
mobility problems. They love sunny weather. They just want to relax in a quiet place. They don´t
want to cook or eat cheap food.

Guest 2
A group of five young college students seek to have a trip to find accommodation in a wonderful
place with a lot of excitement. They enjoy outdoor activities such canopying, hiking trails and air
tram.

Guest 3
A retired couple from Switzerland would like to spend a holiday in a country. They are interested
in attending workshops and visiting historical sites.

-45-
 Lesson 2: Booking a room
Listening text: Describing rooms in a hotel.
Speaking skills focus: Check guests in / out.
Listening skills focus: Listening for specific information.
Vocabulary: Working with related words.

Introduction to the topic

1. Is there a TV in your house? Where is it?

2. Is your bedroom big or small?
3. How many beds are there in your bedroom?
4. Describe your own room

The following list includes the objects you usually find in a bedroom. Try
to guess which these incomplete words are.

a) p _ ll _ w
b) r __ __m
c) b _d
d) w _nd __w
e) c __rt __in
f) bl __nk __t
g) l __mp
h) __igh__t __bl__

-46-
Listening for specific information
Listen to the conversation and check ( √ ) the objects mention in the audio.

a) ____ night tables f) ____ cable television

b) ____ table g) ____ internet access
c) ____ refrigerator h) ____ chairs
d) ____ lamps i) ____ desks
e) ____ iron table j) ____ double beds

Vocabulary: using technical word(s).

Complete the given information in the options from 1. to 6. with the words in the box.

a. Vacancy b. Minibar c. Check out

d. Bell boy e. Wake up call f. Fully booked

1. I am sorry sir, we are ______________ for tonight. You may try Las Palmas Hotel across the street.

2. All right Madam. The__________________ will help you with your luggage.

3. I would like to have a ________________ at 7:00 am, please.

4. All the rooms have a ________________, which contains all kinds of snacks and beverages.

5. Our _____________ time is 2pm. Please call the front desk if you need to stay longer.

6. This hotel is not totally booked. There is much__________.

Speaking practice

Join a partner: write a conversation based on the information given about the two hotels. Decide
which hotel you would like to stay at this weekend. Be creative!

HOTEL AEROPUERTO Ranking 8.0

It is situated in the beautiful town of Santa Cruz. Rooms are fulled equipped with air conditioning,
cable TV, minibar, wifi and large swimming pool. Breakfast included.

HOTEL LAS BAULAS Ranking 7.5

This hotel is situated in the beach of Matapalo. It is surrounded by an astonishing view to the gulf
of Nicoya. It is near the Las Baulas Marine Park. The hotel offers small private rooms with rustic
furniture. It has air conditioning, cable TV and a minibar.

-47-
 Lesson 3: Hotel Services and Facilities
Listening text: Describing hotel services.
Speaking skills focus: Offering hotel services.
Listening skills focus: Listening for main ideas.
Vocabulary: Working with unfamiliar words.

Introduction to the topic

Think about any specific hotel in town. Tick (√ ) the services most hotels have.

______ 24 hours room service ______ Safety box

______ Mail service ______ Sauna and fitness rooms
______ Doctors ______ Porters
______ Laundry ______ Shuttle service
______ Parking ______ Online shopping
______ Satellite TV ______ Express service

Listening for specific information

Listen to the speaker and complete the sentences with one of the words from the list below.

a. Bar
b. Restaurant
c. Room service
d. Parking
e. Loundy
f. Pool
g. Check in
h. Check out

1.__________It is available until 9:30 pm.

2.__________it is offered two days a week.
3.__________It is offered before 10 am.
4.__________It opens at 5 pm.
5.__________It is available any hour of the day.

-48-
Listening for specific information
Listen to the conversation and answer the following questions.

1. Which room is the guest in?

2. What service does the guest want?
3. Who is in the room right now?
4. When are the guests leaving?

Vocabulary practice
Read the listed vocabulary about services and complete the sentences. Fiil in the blanks with the
best option.
a. Room service f. Spa
b. Laundry g. Fitness club
c. Restaurant h. Satellite TV
d. Parking i. Shuttle
e. Translation j. Wi- Fi

1. There is a good _______ service in this hotel. You can get the password in the front desk.
2. Let’s get ________________tonight. I’m tired and I don’t want to dine out tonight.
3. Let`s check if this hotel has ______service. I don`t have any more clean clothes to wear tomorrow.
4. Is there a _________service in this hotel?. I need to go to the airport to pick up my wife.
5. Hey, listen “the super bowl” is today. I wonder if this hotel has a __________to watch the game.
6. Excuse me, where is the ____________? I am really hungry!
7. I heard the conference will be held in Russian. We definitely need a ____________service to
understand everything that is going to be said.
8. I am getting over weight these days. I need to find out about a ____________here.
9. Don`t worry about the car safety. The ______________has a 24 hour guard.
10. I wonder if this hotel has a ________. My muscles really hurt because of too much stress.

Speaking practice
Work with a partner: Choose one of the situations below and perform a conversation based on
the topic.

1. Jenny is in room 202 and wants to order a large ham and cheese pizza with a bottle of water.
Room service.
2. John is a guest at the Parador hotel. He needs to get to the airport in 20 minutes to catch a
flight. Shuttle service.
3. Mark and Lisa are guests at the Diria Hotel. They need to find out about fitness club service in
that hotel. Fitness club service.

-49-
 Lesson 4: Ordering Food in a Hotel Restaurant

Listening text: Taking food orders in a restaurant.

Speaking skills focus: Asking and giving information about for a restaurant.
Listening skills focus: Listening for specific information.
Vocabulary: Working with unfamiliar words.

Introduction to the topic

1. Classify the following vocabulary into the different categories of foods and drinks.

a. Pizza b. Cold Beer c. Fruit Punch

d. Milk e. Pasta f. Orange Juice
g. Fish Filet h. Tea i. Chicken Salad
j. Apple Pie k. Coffee l. Fried Chicken
m. Cookies n. Ice Cream ñ. Rice Puddin

Main dishes Beverages Desserts

Listening for specific information

Listen to the following conversation and complete the missing information.

At the Restaurant

Waiter: Good evening, welcome to Las Olas Restaurant.

Client: Good evening! _______________, please.
Waiter: Sure. Where would you like to sit?
Client: Over there,_______________.
Waiter: Would you like to have a drink? Here is the menu.
Client: Yes, I will have a _______________, please.
Waiter: Can I take your order?

-50-
Client: Yes, for a starter, I will have an ayote cream, and for the main course roasted chicken, green
salad, _______________and tortillas, please.
Waiter: Would you like a dessert? I have coffee or _______________.
Client: Not thanks. We are fine. Can we have _______________please?
Waiter: I will be right back.

Vocabulary practice
Read the statements below and put a tick (√ ) in the correct answer.

A. Excuse me, can I help you?.

Yes, do you have any free table? Is that all?.

B. May I see the menu, please?.

Nothing else, thank you. Yes sir, here it is.

C. Do you have any dessert?.

Enjoy your meal Yes, we have fruit salad.

D. Was everything alright?.

Yes, there is one over here Thanks, that was delicious.

E. Can I get you any drink?.

Yes, please The bill please.

F. Are you ready to order?.

Not yet. It’s ten dollars.

G. What do you recommend me? I’m on a diet.

Vegetable salad Sure, I will call the manager.

-51-
 Speaking practice
Situation: Work in pairs and perform a telephone conversation with a partner. Read the cards and act
them out orally.

Card 1 Card 2

You would like to invite your best You receive a phone call from
friend to watch a good movie your best friend inviting you
tonight. Ask him / her about the to go to the cinema tonight.
plans for tonight. Tell him/ her that you are at a
restaurant having dinner. Invite
him /her to come.

-52-
 Vocabulary: working unfamiliar words.
Work with a partner: Write the words in the corresponding column.
Beautiful Hard Cold
Clean New Fresh
Dirt Cheap Disgusting
Hot Old Interesting
Expensive Neat Frustrating
Small Wonderful Annoying
Big Cozy Busy
Far Heavy
Soft Broken

Positive Negative Both

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

________________________________ ________________________________ ________________________________

-54-
Read the following sentences and complete them with the
appropriate word from the list given in the previous exercise.
1. We had a wonderful vacation at Hotel El Parador. Our room was very clean and _____________. It
was carefully decorated.
2. We did not have to dress _____________ for dinner every night.
3. We are all feeling ____________with all this work. We need to take a vacation soon.
4. I cannot believe it! We paid a lot for this _____________hotel. Everything seems not to be working
properly.
5. Our hotel room seems to be ______________. I have tried to get in and it has been impossible.
Let´s get some help.

Speaking practice
Work with a partner: Read the situations below. Perform a role-play using the roles described.
Be creative!

Student A

You are the guest of a prestigious hotel in town. You are experiencing a difficult time getting things
done in your room. You finally decide to talk to the manager about this inconvenient.

Student B
You are the manager of a hotel. You and your guest are discussing the issues happening in the hotel.
Offer him /her apologies for the inconvenient. Try to persuade the guest about a compensation for
everything that has happened.

-55-