User’s Manual

www.eav.solutions
1
Manual Overview
• Pre ride checks

• Safety warnings

• Best practices

• Setup and controls

• Security

• Key maintenance requirements

• Best practices and servicing

• Vehicle specification

2
Recommended Checks Before Riding
Each rider should satisfy themselves that all tyres, brakes, lights, windows and mirrors
are in good condition before riding.

• Front tyres should be inflated to 45PSI and rear tyres to 70PSI, with a suitable amount of tread remaining and
no obvious damage.

• Brakes should be able to lock the wheels that they act on.

• Lights should be clearly visible and functioning as designed.

• Windows should be clear and not obstruct the view out of the vehicle.

• Mirrors should be clean and adjusted to the correct position for each rider to see their surroundings.

• Any required maintenance should be carried out by a qualified technician with suitable tools.

• The vehicle should not be loaded with more than 150kg of load.

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Seat Adjustment - Height
Each rider should adjust the seat height before use. This can easily be adjusted without any tools.

1. Pull out the lever under the seat.

2 . Raise or lower the seat.

3 . Push in the lever.

If the lever when pushed in does not hold the seat tight, pull the lever out and rotate it one
full rotation clockwise before pushing the lever back in. Repeat if necessary.

If the lever is too stiff to push in, pull the lever out and rotate it one full rotation anti-clockwise
before pushing the lever back in. Repeat if necessary.

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Seat Adjustment - Tilt and Slide
The seat can be tilted and slid backwards and forwards if necessary. A 6mm Allen key is required for this.

1 . Using a 6mm Allen key, loosen the two Allen bolts on the underside of the seat.

2 . Tilt and slide the seat to the desired position.

3 . Tighten the two Allen bolts with the Allen key.

4 . https://www.youtube.com/watch?v=TOVRVrzbSQE

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Controls
Toggle Display Display Lights Horn

Assistance Level Indicators Walk assist / hill

start throttle

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Locking and Unlocking
The brake levers are equipped with an additional small rotating catch. When this is engaged
the brakes will be held in the ON position. Additionally, a lock can prevent the catch being released.

1. To engage, the brake lever, the brake should be pulled with three fingers,
whilst using the index finger pull the catch to lock the brakes on.
This will hold the brake ON when the lever is released.

2 . Pull the brake levers to unlock the catch

3 . The brake catch can then be permanently locked with a key to prevent the brake being released.

When not sat on the seat, the rider must always engage the catches for both front and rear brakes.

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Battery and 12v system
Battery Charging and Removal
• The bike should be placed on level even ground and brakes engaged and locked on.
• To remove the battery, turn the key anticlockwise to open the battery box lid. Unplug
the battery and lift using the handle.
• The battery can then be taken elsewhere to be charged.
• The battery can be charged on the bike or removed and charged elsewhere e.g.,
domestic 3 pin socket.
WARNING the charger is not water-proof.

12 Volt Electrics

• EAV Cargo has made available a 12-volt fused outlet in the front light box.

• The main 40amp fuse is located near the steering column (take care as this is 48 volts)

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Safety and conditions recommendations
The weather conditions, road conditions and environment of the planned route should be considered before
riding.

• The rider must wear a suitable helmet and high visibility clothing.

• When manoeuvring in tight spaces, the display should be set to low assistance, preferably using the throttle.

• We recommend the rider has some knowledge of the highway code and has taken a bike induction before
riding on public roads.

• Ice and high winds can be dangerous.

• Proceed with caution if there are yellow, amber or red weather warnings.

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Cargo Box
• With the battery on, use the electric solenoid fob to open
the rear cargo box

• Open the secondary door using the handles on the

inside of the box

• To close the cargo box, close the door firmly as it

operates with an electric ‘slam lock’

• This will automatically lock the door for security

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Cargo Box Manual Lock Override
If the battery has failed or the door opening locks have failed,
Use the manual override key on both the top and bottom locks.

Top and bottom manual override locks turned clockwise

and anticlockwise to open.

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Maintenance Instructions

www.eav.solutions
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Daily Checks
− Check tyre pressure (set to 45 PSI at the front and 70PSI at the rear)- If tyres are over or under inflated
it will cause failure in the tyres or wheel itself

− Check all lights working correctly (the user can lock the brakes individually front and rear) to check
brake lights, and the reflectors on the side and rear

− Check mirrors are clean and secure

− Check windscreen is clear (Rain-x if needed)

− Check the whole cargo bike visually for defects and report any to your fleet manager

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Weekly Checks
− Check condition of wheels
− Check tyre condition, needs to be 1mm of tread minimum
− Check condition of saddle and seat post lock
− Check conditions of mudguards
− Check all reflective side mark stickers are still visible body and cargo box
− Check main chain (from front pedal set to rear motor, grease if needed)
− Visually inspect brake pads on front and rear of cargo (using a torch if needed)
− Check bottom bracket and pedal set
− Visually check underneath of cargo bike to make sure all electrical cables are all still secure
− Check handlebar and components, check handle grips and wear

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Monthly Checks
− Remove wheels and tires to inspect
− Remove cargo box
− Check rear drivetrain adjust motor chain if needed and apply chain lube if needed (training can be provided if needed)
− Check main chain from front pedal set to rear motor (apply chain lube if needed)
− Remove front and rear brake callipers to inspect brake pads (replace if needed)
− Check bottom bracket and pedal set
− Check handlebars and all components check hand grips for wear (replace if needed)
− Check windscreen for any damage (report any damage to your fleet manager)
− Visual inspection check of lower steering assembly
− Check all electrical cables are secure behind front bumper
− Wheel socket size 11/16
− Wheel Nut talk 30lbs
− 40AMP maxi fuse in main power loom located in fuse holder behind front bumper.
− Main fuse box located in the rear of light box containing fuse holder and 2 x3AMP fuses and 1x 10AMP fuse.
− Full visual inspection of the whole cargo bike is necessary while the cargo box
− Replace any broken cable ties on the chassis that supports any brake lines or electrical cables.

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Reporting
- Test ride by a technician followed by one last visual inspection.

- Always report any service tickets to your fleet manager straight away so they can be fixed! Failure to
maintain the cargo bike could cause future maintenance issues.

- Any major concerns should be reported to EAV Customer Service or your local approved mechanic
straight away and we will send out a Service Technician to your location at a convenient time to you as
soon as possible.

Storage
• The EAV should be stored in a warm and dry environment.

• The EAV should be wiped dry before storage, particularly if the vehicle has been used
in salty conditions or is to be stored for a long period of time.

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 Recommended Maintenance Intervals
6,840 kilometres / Monitor and
13,680 kilometres / 20,520 kilometres / 27,360 kilometres / 54,720 kilometres /
Serviceable Parts (front to rear) Life of vehicle 3 months repair/replace
6 months 9 month 12 months 24 months
when necessary

Track rod ends

Front discs
Front disc pads
Front wheel bearings
Steering bearing
Battery
Steering column bearings
Handle bars
Handle bar grips
Brake fluid
Crank bearings
Pedals
Front sprocket
Motor sprocket
Differential sprocket
Front chain
Chain guide roller
Rear chain (HZM YBN chain)
Rear differential
Half shaft
Half shaft bearings (inboard and outboard)
Rear discs
Rear disc pads
Panhard rod end
Tyres
*Assume max. vehicle mileage is 27,360 kilometres per year
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(95 kilometres per day, 6 days a week, 48 weeks a year)
Cleaning
Windscreen

• The polycarbonate windscreen should only be cleaned with ‘Rain-X 2-in1 Glass Cleaner + Rain Repellent’
and a soft cloth. Rain-X will also help the windscreen to remain clean in wet weather. The inside of the
windscreen should be treated in the same way to avoid fogging.

Body

• The body can be cleaned with soapy water and rinsed with a hose or a watering can. Care should be taken
to avoid getting mechanical or electrical components wet when washing with soapy water or degreasers.
Pressure washers must not be used - high pressure water could damage the vehicle
and cause water ingress in sensitive components.

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Changing a Wheel
1. Position the vehicle on smooth and level ground.

2. Apply the brakes

3. Loosen wheel studs whilst on ground using a 17mm long reach socket.

4. Raise vehicle safely and secure

5. Remove wheel

6. Repair/Replace wheel

7. Using 17mm long reach socket - Torque to 30ftlbs/40NM

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Brakes
• How to change pads - https://www.youtube.com/watch?v=ELHz5CX5V7o

• Whilst brake pads are removed, check wear, minimum thickness 0.8mm.

• How to bleed hydraulic system – https://www.youtube.com/watch?v=KFlxB_2JKic

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Chain
Rear chain adjustment

• Undo M10 bolt with 8mm Allen key and 17mm spanner until eccentric is just loose.

• Rotate eccentric idler anticlockwise until longest chain run (bottom) has 5mm up and down free.

• Tighten 17mm nut to 43Ftlbs\ 58Nm and check chain free play again.

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Riding Best Practices

• Ensure pre ride checks are carried out before starting the bike

• Avoid hitting kerbs and other hazardous objects you may encounter and riding down large kerbs

• Avoid riding through potholes where possible. If they are unavoidable, slow down to reduce the
impact on the vehicle

• Where possible, use cycle lanes. Joining regular traffic is also possible where cycle lanes do not exist
or are too narrow.

• Continuous riding on poor quality roads can result in increased stresses to the vehicle. The
frequency of checks and maintenance MUST be increased in these circumstances.

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Warranty and Servicing
Warranty

• EAV has a 24-month warranty, which includes: electrical system; battery; motor; chassis;
mechanicals; bodywork.
• Does not include fair wear and tear; and it is non-transferrable.
• NB: If you change factory settings your warranty will be null and void.

Service

• EAV recommends quarterly service intervals to check the wear of brake pads and tyres.
• Daily and weekly bike checks must also be carried out

Any maintenance required should carried out by a qualified, EAV approved technician, OR contact
Electric Assisted Vehicles Limited. +44 (0) 1869 233341

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Dimensions and Load Capacity
Kerb Weight: 170kgs

Max load capacity 150kgs

Frame Material: Steel

Maximum Rider Weight: 100kgs

Maximum Speed: Assistance to 15.5mph / 25kmph

Recharge Time: 6-8 hours

System voltage: 48V battery, 12V electrics

Battery Charger: Manufacturer Charger Supplied

Battery Features: Removable battery for easy charging

Brakes: Magura Hydraulic Disc-brake

Maximum Range: 45 miles / 70km

Motor Type: Heinzman Cargopower 250W

Mudguards: Yes

Removable Battery: Yes

Saddle: Gel saddle

Seatpost: Sprung, 350mm with clamp

Tyre pressure: 45 psi front, 70PSI rear

Tyres: Apollo Vredestein

Inner tube: 20’’ No7 Schwalbe AV7 24