Operating Manual: Provision For Mobile Telephone

Operating manual
Provision for mobile telephone

PREMIUM
Description of symbols
 Refers to a section within a chapter which contains important

information and safety notes ⇐ that should always be ob-
served.
≤ Indicates that the section is continued on the next page.
⊂ Indicates the end of a section.
″ Indicates situations in which the vehicle must be stopped as
quickly as possible.
® The symbol indicates a registered trademark. However, the
absence of this symbol does not constitute a waiver of the
rights concerning any term.
⇒ Symbols like these refer you to warnings within the same

section or on a given page. They draw your attention to possi-
⇒ ble risks of accident or injury and explain how they can be
avoided.
⇒
Cross reference to information about possible damage to your
⇒
vehicle within the same section or on a given page.
DANGER
Texts with this symbol indicate dangerous situations which will lead to fatal or severe injuries
if you do not observe the warning.
WARNING
Texts with this symbol indicate dangerous situations which could lead to fatal or severe inju-
ries if you do not observe the warning.
CAUTION
Texts with this symbol indicate dangerous situations which could lead to slight or severe
injuries if you do not observe the warning.
NOTICE
Texts with this symbol indicate situations which could cause vehicle damage if you do not
observe the warning.
Texts with this symbol contain additional information on the protection of the environment.
Texts with this symbol contain additional information.

Volkswagen AG works continuously to develop and improve its vehicles. Please understand that we
must therefore reserve the right to alter any part of the vehicle and its equipment or technical specifi-
cations at any time. The data provided concerning scope of delivery, appearance, performance, di-
mensions, weights, fuel consumption, standards and vehicle functions are all correct at the time of
going to print. Some of the equipment described might not yet be available in a particular vehicle
(information can be provided by your local Volkswagen dealership), and some equipment may not be
available in certain countries. No legal commitment may be inferred from the information, illustrations
or descriptions in this manual.
No part of this manual may be reprinted, reproduced or translated without the written permission of
Volkswagen AG.
Subject to alteration and amendment.
Printed in Germany.
© Volkswagen AG 2012
This paper was bleached without the use of chlorine.

Operating manual:
Provision for mobile telephone
Draft 26.06.2012
English: 06.2012
Item number: Draft
Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-
date technology and a multitude of convenience functions for your use and enjoyment.
Before using your PREMIUM mobile telephone provision for the first time, please read and
observe the information in this operating manual. It will quickly help you to become familiar
with your PREMIUM mobile telephone provision and all of its functions as well as making you
aware of dangers to yourself and others and of how these dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not
covered everything, please get in touch with your Volkswagen dealership. They will always be happy
to deal with your questions, suggestions or problems.
We hope you get great driving pleasure from your vehicle. Happy motoring.
Volkswagen AG
Thank you for choosing Volkswagen 5

Table of Contents
About this manual......................................................................................... 2
Introduction ................................................................................................... 3
Before using the unit for the first time ......................................................................................... 3
Safety notes ............................................................................................................................... 3
General information.................................................................................................................... 4
Declaration of conformity............................................................................................................ 5
Control elements ........................................................................................................................ 6
Operation ..................................................................................................... 10
Important steps for the use of the PREMIUM mobile telephone provision................................. 10
Getting started ......................................................................................................................... 10
Using the telephone ................................................................................................................. 19
Voice control ............................................................................................................................ 23
WLAN ...................................................................................................................................... 25
WLAN Name and Password ..................................................................................................... 25
Security.................................................................................................................................... 25
WLAN Settings......................................................................................................................... 26
Data Counter ........................................................................................................................... 26
Device List ............................................................................................................................... 26
Telephone menu ...................................................................................................................... 27
Abbreviations .............................................................................................. 38
Index ............................................................................................................. 39
Table of Contents 1
About this manual
• An alphabetical index is included at the end of this manual.
• A list of abbreviations detailing abbreviations and terms can be found at the end of the manual.
• Directions and positions such as left, right, front and rear are normally relative to the vehicle's
direction of travel, unless otherwise indicated.
• Illustrations help with orientation and should be regarded as a general guide.
• In right-hand drive vehicles the controls may sometimes be different to those displayed in illustra-
tions or described in the text.
All equipment and models are described without indicating whether the equipment is optional or spe-
cific to the model type. This means that your vehicle may not have some of the equipment described,
or it may only be available in certain markets. The scope of equipment fitted in your vehicle can be
found in the sales documentation and you can contact your Volkswagen dealership for further infor-
mation.
All data in this manual correspond to the information available at the time of going to print. Because
the vehicle is constantly being developed and further improved, there may be differences between
your vehicle and the data in this manual. No discrepancy in data, illustrations or descriptions shall form
the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle to
someone else.
2 About this manual

Introduction
Before using the unit for the first time
Before using the PREMIUM mobile telephone provision for the first time, carry out the follow-
ing steps. This will enable you to use the PREMIUM mobile telephone provision safely and
make full use of the functions it provides:
∞ Observe the basic safety notes ⇐. ⇒ page 3
∞ Familiarise yourself with the controls. ⇒ page 6

Read the instruction manual of the mobile telephone or media player you
∞
wish to pair with the unit.
Safety notes
WARNING
Accidents and injuries can occur if the driver is distracted. Using the telephone and operating
the mobile telephone provision can distract you from the road.
• Select volume settings that allow you to easily hear signals from outside the vehicle at all
times, e.g. emergency service sirens. Observe legal requirements.
• Your call may be cut off or you may be unable to make calls if you are in an area with no
mobile telephone network coverage, an area where the network is very weak or, in some
cases, in a tunnel, garage or underpass. This also means that no emergency calls can be
made.
• In some countries and some mobile telephone networks, it is only possible to make an
emergency call from the mobile telephone provision if it is connected to a mobile telephone
containing an “unlocked” SIM card with sufficient credit. Network coverage must also be
sufficient.
WARNING
If a mobile telephone is not secured or is incorrectly secured in the vehicle, it could be flung
though the interior during a sudden driving or braking manoeuvre, or in the event of an acci-
dent. This can cause injuries.
• You should never position or attach a mobile telephone on a door, on the windscreen or
above or near to the areas marked “AIRBAG” on the steering wheel, the dash panel and the
seat backrests, or between these areas and the vehicle occupants. The mobile telephone
could cause serious injury in an accident, especially when the airbags inflate.
Introduction 3
WARNING
Always switch off the mobile telephone when filling the tank and in areas with a risk of explo-
sion. Electromagnetic radiation can generate sparks which can in turn start a fire.
• The mobile telephone can automatically dial back into the mobile telephone network when
the Bluetooth connection to the mobile telephone provision is interrupted.
WARNING
If a mobile telephone not connected to an external aerial is used in the vehicle, electromag-
netic radiation in the interior could exceed limit values. This also applies to external aerials
which have not been correctly installed.
• Maintain a gap of approximately 20 centimetres between the aerials of the mobile tele-
phone and the pacemaker, as mobile telephones may affect the functioning of pacemakers.
• Do not carry a mobile telephone in your breast pocket above your pacemaker when the
telephone is switched on or in standby mode.
• If you suspect interference, switch off the mobile telephone immediately.
WARNING
An armrest may obstruct the driver's arm movements, which could cause accidents and se-
vere injuries.
• Always keep the armrest closed while the vehicle is in motion.
NOTICE
• Your mobile telephone and the mobile telephone provision must always be switched off in
areas where special regulations apply and when the use of mobile telephones is forbidden. The
radiation produced by the mobile telephone when switched on may interfere with sensitive
technical and medical equipment, possibly resulting in malfunction or damage to the equip-
ment.
• If your vehicle is fitted with a bracket (base plate) for a charging base, only a suitable charg-
ing base (telephone holder) may be used. Use of other charging bases may cause damage to
the mobile telephone provision.
• High speeds, poor weather and road conditions as well as the network quality may impair
telephone calls in the vehicle and lead to loss of connection.
General information
The PREMIUM mobile telephone provision described in this manual is approved for use in the follow-
ing networks: GSM 850, GSM 900, GSM 1800, GSM 1900, UMTS 850, UMTS 2100.
Together with a compatible mobile telephone paired via Bluetooth rSAP, the PREMIUM mobile tele-
phone provision forms a fully-fledged GSM/UMTS car telephone system.
When pairing a mobile telephone with the mobile telephone provision using the hands-free profile
(HFP) and when the mobile telephone is not in the charging base, observe the information on use of a
mobile telephone in the vehicle without a connection to the external aerial ⇒ Booklet Owner's man-
ual.
4 Operating manual
Follow the operating manual for your mobile telephone and the instructions provided by the accessory
manufacturer.
You may experience poor reception or may be cut off in areas where the signal is weak.
Most electronic devices are shielded against high-frequency signals. However, in rare cases, it is not
possible to shield electronic devices against high-frequency signals emitted by the mobile telephone
provision. This can cause interference.
Declaration of conformity
Hereby, novero GmbH, declares that this HT-5 is in compliance with the essential requirements and
other relevant provisions of the Directive 1999/5/EC. A copy of the Declaration of Conformity can be
found at http://www.novero.com/declaration_of_conformity.
FCC/INDUSTRY CANADA NOTICE

This device complies with part 15 of the FCC rules. Operation is subject to the following two condi-
tions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
FCC ID: WJLHT-5
IC: 7847A-HT5
Any changes or modifications not expressly approved by novero could void the user's authority to
operate this equipment.
FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmit-
ter.
To ensure compliance with FCC RF exposure requirements, this device must be installed in a location
such that the antenna of the device will be greater than 20 cm (8 in.) away from all persons.
This equipment has been tested and found to comply with the limits for a Class B digital device, pur-
suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Canada Class B statement:
This Class B digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Introduction 5
Control elements
 Introduction
This chapter contains information on the following subjects:
Components of the PREMIUM mobile telephone provision ........................................................ 6
Multifunction steering wheel....................................................................................................... 7
Three-button module ................................................................................................................. 8
Charging base with buttons for information call and breakdown call .......................................... 9
Additional information and warnings:

• Safety notes ⇐ ⇒ page 3
• General information ⇒ page 4
• Operation ⇒ page 10
NOTICE
Light pressure is sufficient to operate the controls of the PREMIUM mobile telephone provi-
sion.
Components of the PREMIUM mobile telephone provision
Fig. 1 General view of the possible components of a PREMIUM mobile telephone provision.
 First read and observe the safety warnings on page 3 and the introductory information
and safety warnings on page 6.
Item Fig. 1 Necessary components See
(1) Multifunction steering wheel ⇒ page 7
⇒ Booklet Owner's manu-

Instrument cluster display shows telephone func-
(2) al, Chapter Volkswagen
tions
information system
6 Operating manual
Item Fig. 1 Necessary components See
⇒ Booklet Radio or
(3) Volkswagen radio or navigation system ⇒ Booklet Navigation
system
Charging base with buttons for information call and
(4) ⇒ page 9
breakdown call 12
(5) Bracket (base plate) for a charging base1 ⇒ page 9
(6) Three-button module in the roof ⇒ page 8
Multifunction steering wheel
Fig. 2 Buttons on the multifunction steering wheel, left side
Fig. 3 Buttons on the multifunction steering wheel, right side
Fig. 2, Fig. 3 Function See
, Press briefly: activate and deactivate voice control. ⇒ page 23
ΟΚ Press briefly: confirm the selected item in the telephone ⇒ page 25

menu.
1
Depends on the vehicle.
2
Available as an accessory.
Introduction 7
Fig. 2, Fig. 3 Function See
∈ ⊇∉ Press briefly: enter a digit, a letter or a character. ⇒ page 25

Move the selection between menu items or telephone
book entries.
⊂ ⊇ ⊆3 Right side, press briefly: change menu. ⇒ Booklet Owner's

& ⊇∋ 3
Press briefly: change menu. Manual, Chap-
ter Using the men-
ε Press briefly: go up one level in the menu. us in the instru-
ment cluster
⊥ ⊇_ Press briefly: increase or lower the volume. ⇒ page 16
ε Press briefly: dial number, answer call or end call. ⇒ page 19

Press longer: reject a call.
Three-button module
Fig. 4 Controls on the three-button module
Fig. 4 Function See
χ Press briefly: answer call or end call. ⇒ page 20

Press longer: reject a call.
Press briefly: activate and deactivate voice control4. ⇒ page 23
i Press and hold for more than 2 seconds: information on the ⇒ page 22
Volkswagen brand and on selected value-added services
relating to traffic and travel.
δ Press and hold for more than 2 seconds: breakdown assis-

tance from the Volkswagen dealership network.
3
Depends on the vehicle.
4
Does not apply if a navigation system RNS 510 with voice control is fitted or if there is an active telephone
call.
8 Operating manual
Charging base with buttons for information call and breakdown call
Fig. 5 Bracket for the charging base with release button on the side for removal of the charging base
Fig. 6 Charging base with buttons for information call and breakdown call
Depending on the vehicle, a bracket (base plate) for the charging base with buttons for information call
and breakdown call may be installed in the armrest between the front seats.
The charging base (telephone holder) is inserted into the bracket for the charging base and clicks into
place. To remove the charging base from the bracket, press the release button on the side.
Fig. 6 Function See
&/i Press and hold for more than 2 seconds: information on the ⇒ page 22
Volkswagen brand and on selected value-added services
relating to traffic and travel.
δ Press and hold for more than 2 seconds: breakdown assis-

tance from the Volkswagen dealership network.
Introduction 9
Operation
Important steps for the use of the PREMIUM mobile
telephone provision
Checklist
Before using (pairing) for the first time
∞ Switch on the mobile telephone with Bluetooth.
∞ Activate Bluetooth on the mobile telephone and set it to visible.
∞ Activate rSAP on the mobile telephone (for premium telephony and WLAN functionality).5
∞ Close any Bluetooth connections on the mobile telephone that are still active, i.e. that switch on
automatically.
∞ Deactivate the keypad lock and screensaver on the mobile telephone.
Checklist
To use the telephone
∞ Activate Bluetooth on the mobile telephone and set it to visible.
∞ Connect the mobile telephone with the mobile telephone provision.
Getting started
 Introduction
Bluetooth ..................................................................................................................................11
Pairing a mobile telephone before using for the first time ..........................................................12
Automatic connection ...............................................................................................................14
Switching on or off ....................................................................................................................15
Adjusting the volume ................................................................................................................16
Media players ...........................................................................................................................16
Some functions and settings are only available when the vehicle is stationary and are not supported
by all mobile telephones.
Using the telephone menus and selection menus

The TELEPHONE menu and selection lists of the PREMIUM mobile telephone provision can be opened
on the instrument cluster display ⇒ Booklet Owner's manual, Chapter Using the menus on the
instrument cluster.
Both the TELEPHONE menu and the menu items of the mobile telephone provision are selected and
confirmed via the buttons on the multifunction steering wheel ⇒ page 7.
5
If the mobile telephone supports premium telephony (rSAP).
10 Operating manual
Pairing process and user profile
Before the PREMIUM mobile telephone provision can be used, a one-time pairing process with the
mobile telephone must be carried out to “connect” the units to each other. A user profile is created in
the PREMIUM mobile telephone provision which is assigned to one specific mobile telephone.
Pairing must always be carried out via the instrument cluster display.
Once the pairing process has been carried out, the PREMIUM mobile telephone provision will connect
automatically with the “known” device via the Bluetooth connection when the ignition is switched on.
In some cases, the PREMIUM mobile telephone provision in the mobile telephone must be authorised
to do this. Follow the operating manual for the mobile telephone.

• Control switches ⇒ page 6
• Using the telephone ⇒ page 18
• Telephone menu ⇒ page 25
WARNING
Accidents and injuries can occur if the driver is distracted.
• Only pair the mobile telephone and configure the user profiles when the vehicle is station-
ary.
Volkswagen recommends pairing a mobile telephone with the PREMIUM mobile telephone
provision via premium telephony ⇒ Bluetooth profiles in order to use all of its functions.
Refer to the operating manual for the mobile telephone for information on pairing and connecting
the mobile telephone with the PREMIUM mobile telephone provision via Bluetooth.
Some networks might not support all language-dependent characters and services.
Bluetooth
Bluetooth technology
Bluetooth technology is used to connect a mobile telephone to the hands-free system fitted in a vehi-
cle. A pairing process only has to be carried out once to use the mobile telephone provision with a
Bluetooth mobile telephone.
Use compatible Bluetooth devices only. Information on compatible Bluetooth products is available from
your Volkswagen dealership or on the Internet.
Some Bluetooth mobile telephones are detected and connected automatically when the ignition is
switched on. For this to happen, the mobile telephone and the Bluetooth function in the telephone
must be switched on, and all active Bluetooth connections to other units must be disconnected.
The Bluetooth connection is free of charge.
Operation 11
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
Bluetooth profiles
When a mobile telephone is connected to the PREMIUM mobile telephone provision, data are ex-
changed via one of the following Bluetooth profiles.
• Premium telephony Bluetooth remote SIM Access Profile (rSAP): the mobile telephone must
support rSAP. The PREMIUM mobile telephone provision does not use its own SIM card, but rather
“borrows” the SIM data of the mobile telephone via a Bluetooth connection. The mobile telephone logs
itself out of the GSM or UMTS network and the PREMIUM mobile telephone provision logs itself in
using the data from the “borrowed” SIM card. The telephone is then controlled exclusively via the
controls in the vehicle. The mobile telephone switches to offline mode. Premium telephony enables
you to make full use of all PREMIUM mobile telephone provision functions and the external aerial.
• Hands-free telephony Bluetooth Hands-Free Profile (HFP): If a mobile telephone is connected via
HFP to the PREMIUM mobile telephone provision, you can make calls wirelessly via the hands-free
system. Many other functions of the PREMIUM mobile telephone provision are not available with this
profile. The vehicle's exterior aerial can thus not be used. When pairing a mobile telephone with the
PREMIUM mobile telephone provision via the Hands-Free Profile (HFP), observe the information on
use of a mobile telephone in the vehicle without connection to the external aerial ⇒ Booklet Owner's
manual.
• Advanced Audio Distribution Profile (A2DP): Bluetooth profile for transferring audio signals
⇒ Media players.
• Audio Video Remote Profile (AVRCP): Bluetooth profile for remote control of audio or video
devices ⇒ page 16.
• Phone Book Access Profile (PBAP): Bluetooth profile for access to the telephone book.
There may be restrictions on the use of Bluetooth devices in some countries. Information is
available from the local authorities.
When connecting the mobile telephone provision with a device using Bluetooth, read the de-
vice's operating manual for detailed safety information. Use compatible Bluetooth products only.
Pairing a mobile telephone before using for the first time

Each mobile telephone must be paired with the PREMIUM mobile telephone provision via Bluetooth.
The pairing process takes a few minutes. Pairing can only be carried out when the ignition is switched
on and the vehicle is stationary.
Pairing must always be carried out via the instrument cluster display.
Read the operating manual for the mobile telephone and prepare the mobile telephone for pairing
⇒ page 10.
Keep the mobile telephone close to hand as you will need to operate it during the first pairing proce-
dure between the PREMIUM mobile telephone provision and the mobile telephone.
Step 1: Making the Bluetooth connection visible

• Activate the Bluetooth function on the mobile telephone and, if necessary, activate the external
SIM mode, which allows the mobile telephone provision to access the mobile telephone's SIM card
information via Bluetooth.
12 Operating manual
• Switch the mobile telephone to “Device visible for all”. The mobile telephone will then be visible for
a few minutes.6 Repeat steps 1 and 2 as required if the time allowed expires without successful pair-
ing.
Step 2: Bluetooth device search

• Switch on the ignition.
• Open the telephone menu on the instrument cluster display using the buttons & and ∋ on the
multifunction steering wheel or with the ε button.
• Use the ∈ and ∉ buttons to select the Telephone search menu item and then press OK on
the multifunction steering wheel to search for compatible Bluetooth mobile telephones in the vehicle. A
list of the Bluetooth names of the found devices will be shown after the search has been completed.
• Select the desired device with the ∈ and ∉ buttons, and press OK again to confirm.
Step 3: Pairing the mobile telephone

There is a time limit for entering the password! Read through the whole of step 3 before carrying out
all of the individual actions.
• If applicable, activate “Wait for incoming Bluetooth connections” on the mobile telephone 6.
• Hold the mobile telephone in your hand ready to enter the password within the time limit.
• Use the ∈ and ∉ buttons to select the mobile telephone from the list of devices in the instrument
cluster display.
• Confirm any connection prompts on the mobile telephone, if required.
• The 6-character PIN code shown on the instrument cluster display must match the 6-character PIN
code shown on the mobile telephone display. If the PIN code matches, this must be confirmed using
the OK button on the multifunction steering wheel and on the mobile telephone.
• OR: enter the 16-character password shown on the instrument cluster display within 30 seconds
on the mobile telephone.
• Confirm password entry.
• Confirm any further prompts on the mobile telephone if required, e.g. for authorisation.
Step 4: Entering the SIM card PIN code

Only necessary when pairing via Bluetooth rSAP and PIN code input is required by the SIM card
setting.
• Use the multifunction steering wheel to enter the PIN code for the mobile telephone's SIM card
when PIN code: appears on the instrument cluster display.
• To enter the PIN digits on the multifunction steering wheel, use the ∈ and ∉ buttons, and confirm
each digit with OK ⇒ . The digits entered are displayed in an encrypted form.
• After you have entered the last digit, select the menu item Store if you would like the PREMIUM
mobile telephone provision to connect to the mobile telephone automatically when the ignition is
switched on without manual PIN input in the future.
• OR: Select OK from the menu to enter the PIN code manually before every automatic connection.
Step 5: Creating a user profile

• Press the OK button to confirm the prompt on the instrument cluster display for creation of a user
profile. If 3 user profiles have already been created, delete one of them.
The user profile is stored and displayed in the instrument cluster display. The Bluetooth name of your
mobile telephone will be suggested as a user name.
6
Depends on the mobile telephone.
Operation 13
Failed pairing
There is no limit on the number of attempts to pair the device with the PREMIUM mobile telephone
provision.
Pairing will fail if the time limit for password entry is exceeded, an incorrect PIN is entered ⇒ or if
3 user profiles already existed and none has been deleted.
Start the pairing process again if pairing fails even though the data entered were correct.
Copy of the telephone book

Once pairing has been successfully completed, the entries stored in the mobile telephone's telephone
book6 are loaded automatically into the data memory of the PREMIUM mobile telephone provision.
This procedure can last for a few minutes depending on the number of entries.
If any changes are subsequently made to the telephone book data on the mobile telephone, the tele-
phone book stored in the vehicle can be updated manually (via the menus Settings/Phone
book/Update ⇒ page 35).
NOTICE
The SIM card will be blocked by the mobile telephone network provider if you enter the SIM
card's PIN code into the PREMIUM mobile telephone provision incorrectly three times in suc-
cession.
To prevent abuse, deactivate “Visibility” on the mobile telephone when the pairing process is
complete.
For data privacy reasons, Volkswagen recommends that you select OK when entering the PIN
code so that the PIN code needs to be entered each time the PREMIUM mobile telephone provision
automatically connects to the mobile telephone.
To carry out the device search, choose a location where you would not expect there to be many
Bluetooth devices, e.g. in a garage. The Bluetooth signal range is approximately ten metres.
Automatic connection
A mobile telephone paired with the PREMIUM mobile telephone provision will be connected automati-
cally to the PREMIUM mobile telephone provision when the ignition is switched on. In Telephone
mode you can define the preferred method for connection of a mobile telephone as premium telepho-
ny or hands-free telephony ⇒ page 25.
If necessary, refer to the operating manual for the mobile telephone for information on automatic
Bluetooth connection (authorisation). If required, switch on authorisation, step 2 ⇒ page 12.
The PREMIUM mobile telephone provision always attempts to establish a connection for premium
telephony. If this fails, it attempts to establish a connection for hands-free telephony ⇒ page 11.
You can use the PREMIUM mobile telephone provision as soon as the telephone basic screen is
shown on the instrument cluster display.
When connecting automatically, the system will first search for the telephone that was last used in
order to reconnect it with the PREMIUM mobile telephone provision. If this mobile telephone is not in
14 Operating manual
the Bluetooth range, the system will start to search for the mobile telephone (user) that was used
before it.
Requirements for automatic connection

∞ The mobile telephone needs to have already been paired with the PREMIUM mobile telephone
provision.
∞ The mobile telephone must be switched on and contain a valid SIM card to make telephone calls.
∞ Bluetooth must be activated on the mobile telephone and authorisation must be enabled.
∞ The mobile telephone must not be connected to a different device via Bluetooth.
∞ The mobile telephone must be within the Bluetooth range of the PREMIUM mobile telephone
provision.
∞ The ignition must be switched on.
If a Bluetooth connection cannot be made even though all requirements are fulfilled or if the
PREMIUM mobile telephone provision does not function “normally”, the mobile telephone's system
may have crashed. Remove the battery from the mobile telephone and reinsert it. Switch the mobile
telephone on again and try to set up the Bluetooth connection.
Switching on or off
Switching off with the vehicle key

• End any active telephone call.
• Switch off the ignition.
• Remove the vehicle key from the ignition lock. The mobile telephone provision is switched off if
there is no active telephone call.
Switching off via the menu when the ignition is switched on

Only applies to premium telephony ⇒ page 11:
• In the telephone main menu, select the Settings menu followed by Switch off telephone
⇒ page 35.
• Select [Yes] and confirm your selection. The mobile telephone remains in offline mode.
• Leave the vehicle key in the ignition lock.
• Leave the mobile telephone in the vehicle so that it does not connect to the mobile telephone
network on its own once it is removed from the Bluetooth range in the vehicle.
To switch on, select the Switch on menu in the telephone main menu.
When the PREMIUM mobile telephone provision is switched off, only the connection between the
mobile telephone network and the mobile telephone provision is deactivated. The Bluetooth® connec-
tion between the mobile telephone provision and the mobile telephone remains constant. This requires
the vehicle key to remain in the ignition lock and the mobile telephone to remain within the Bluetooth
range of approx. ten metres. Volkswagen therefore recommends that you leave the mobile telephone
in the vehicle.
Switch-off time
The PREMIUM mobile telephone provision is not switched off if the vehicle key is left in the ignition
lock after the engine is switched off. The PREMIUM mobile telephone provision and the vehicle's
Operation 15
factory-fitted radio or navigation-system are not switched off until the switch-off time has passed
(factory setting approx. 15 minutes).
In some cases, the mobile telephone must be switched off to prevent the mobile telephone from dial-
ling into the mobile telephone network again.
Adjusting the volume

The volume can be adjusted with the volume control of the radio or navigation system, or with the
buttons on the multifunction steering wheel ⇒ page 7.
But on some mobile telephones, the volume of the mobile telephone provision can be adjusted using
the corresponding buttons on the telephone.
Radio
If the radio is switched off and the ignition is switched on, the radio will be switched on automatically
via the mobile telephone provision when a call is made or received.
The radio broadcast or other music source is muted during an incoming or outgoing call so that the call
is not disturbed by unnecessary background noise.
You can adjust the volume of the call with the radio volume control.
Navigation system
If route guidance has been started, voice navigation instructions will continue during a telephone call.
Media players
Please refer to the notes on operating a media player ⇒ Booklet Radio or ⇒ Booklet Navigation
system, Chapter External audio source connected via Bluetooth. The media player you wish to
pair must support the A2DP Bluetooth profile ⇒ page 11.
The media player can also be operated via the voice control function 7 ⇒ page 23. This is possible if
the mobile telephone supports the Bluetooth profile Audio Video Remote Control Profile (AVRCP). On
some mobile telephones, you first need to start the telephone's media player function before it can be
operated by voice control7 or via the factory-fitted radio or radio-navigation system.
Connecting a paired mobile telephone as a media player

A mobile telephone you have already paired can also be connected as a media player as described
below.
• Open the telephone menu on the instrument cluster display.
• Switch to the Bluetooth menu ⇒ page 33.
• Switch to Media player and select Paired devices.
• Select the mobile telephone you wish to use as a media player and select Connect.
7
Vehicle dependent
16 Operating manual
Pairing other media players
• Activate the Bluetooth function on the media player and switch it to visible.
• Open the telephone menu on the instrument cluster display.
• Switch to the Bluetooth menu ⇒ page 33.
• Switch to Media player and start Search.
• Media players found are shown in the Device list.
• Select the desired device.
• Enter the required passkey on the PREMIUM mobile telephone provision and, if necessary, on the
media player.8
• The 5 symbol is displayed on the instrument cluster as confirmation. You can then play music
stored on the media player.
If no mobile telephone is connected with the PREMIUM mobile telephone provision, switch directly to
the Media player item in the telephone menu.
A paired media player is assigned to a user profile. The next time you connect to its user, the media
player is automatically connected with the PREMIUM mobile telephone provision ⇒ page 14.
Starting and stopping music playback

• Select the music playback programme on the mobile telephone, e.g. Playback via Blue-
tooth.
• Select the device VW Phone.
• Start music playback on the mobile telephone.
• If necessary, select the audio source on the radio or navigation system ⇒ Booklet Radio or
⇒ Booklet Navigation system.
• To close playback, stop the music playback programme on the mobile telephone.
Operation during music playback via “Bluetooth Audio”

You can adjust the sound settings and switch to other audio sources on the radio or navigation system
⇒ Booklet Radio or ⇒ Booklet Navigation system.
You can select the music track and fast forward or reverse using the buttons on the mobile telephone.
Questions and answers on operating a media player

If you suspect a malfunction when using a media player with the PREMIUM mobile telephone provi-
sion, read and observe the instructions for the mobile telephone or media player and the following
advice before visiting a Volkswagen dealership or qualified workshop.
Question Answer or possible remedy

How many devices can be
In addition to a user telephone, one other device can be con-
simultaneously connected to
nected to the PREMIUM mobile telephone provision as a me-
the PREMIUM mobile telephone
dia player or modem.
provision via Bluetooth?
If a device is connected as a Yes, all telephone functions are available during music playback
user telephone and media via Bluetooth Audio. Music playback is stopped while you make
player, can it be used to make a telephone call.
calls while it is playing music?
8
Operation 17
Question Answer or possible remedy
Can a mobile telephone that is No, because this may impair music playback. If necessary,
connected as a user telephone disconnect the telephone and reconnect it.
be used to play music if a sepa-
rate mobile telephone is already
connected as a media player?
Can a media player be connect-
ed to the vehicle via Bluetooth No, because this may impair music playback. Disconnect the
and the MEDIA-IN multimedia media player from one of the interfaces.
interface at the same time?
Can a mobile telephone that is No, it cannot be used for telephone calls. If necessary, close the
connected only as a me- Bluetooth connection and reconnect the device to the PREMI-
dia player be also used for UM mobile telephone provision as a user telephone.⇒ page 14
telephone calls?
How can the volume of a tele- It is possible to adjust the volume on the phone with some
phone call be adjusted? mobile telephones. Volkswagen recommends setting the vol-
ume to maximum on the mobile telephone and adjusting the
volume on the radio or navigation system during playback.
Why is it not possible to play Only media data with a valid licence (DRM protection) can be
certain media data from the played via Bluetooth Audio.
connected media player?
What points should you re- If you want to switch from one media player to another while
member when switching from music playback is active, stop music playback first to avoid
one media player to another? malfunctions.
If a Bluetooth connection between a mobile telephone and the PREMIUM mobile telephone
provision is already active, connecting another user will disconnect the previously connected mobile
telephone and end music playback from it.
Always switch off the warning and service tones on a connected Bluetooth audio source,
e.g. key tones on a mobile telephone, to prevent interference noise and malfunctions.
WLAN and Internet Access

To use the WLAN Hotspot functionality and connect mobile devices to the Internet, enter the phone
menu, select WLAN and switch WLAN on, Please note that the WLAN Hotspot functionality does only
work with the PREMIUM mobile telephone provision. If your car phone is not in PREMIUM mode, the
WLAN menu item will not be visible.
After switching WLAN on for the first time, the network name and the password will be displayed on
the screen. Your passengers should search for a WLAN network with this name and enter the pass-
word.
In case you can connect to WLAN, but do not get a connection to the Internet, you may lack cellular
data connectivity. Please check the APN settings and enter the appropriate APN, user name and
password manually. You will get those from your mobile network operator. If you are using mobile
Internet on your Smartphone, you may get the correct settings from your Smartphone settings.
18 Operating manual
Using the telephone
 Introduction
Making a telephone call ........................................................................................................... 19
Answering, rejecting or ending a call ........................................................................................ 20
Functions during a telephone call ............................................................................................. 20
Transferring a telephone call in progress to the vehicle ............................................................ 21
SIM card with 2 telephone numbers ......................................................................................... 22
Information call and breakdown call ......................................................................................... 22

• Voice control⇒ page 23
• Telephone menu ⇒ page 25
WARNING
• Making telephone calls and carrying out functions while the vehicle is in motion can dis-
tract you from the road.
Making a telephone call

To make a telephone call, the ignition must be switched on and a mobile telephone must be connect-
ed to the PREMIUM mobile telephone provision ⇒ page 10.
You can dial a number by entering it directly, using the telephone book, using a call list, using the
speed dial function or using voice control.
Entering and dialling a number

This cannot be done while the telephone book is displayed.
• In the TELEPHONE menu, select and confirm the menu item Dial. Enter the telephone number you
wish to call.
• Press the ε button on the multifunction steering wheel. This number will be dialled.
Dialling an entry from the telephone book

• In the TELEPHONE menu, select and confirm the menu item Phone book ⇒ page 31.
• Mark and confirm the desired entry in the telephone book. If the entry has more than one number,
select and confirm the number you require.
Operation 19
• Confirm this selection.
• Press the ε button on the multifunction steering wheel. This number will be dialled.
Dialling a number from one of the call lists

• In the TELEPHONE menu, select the menu item Call lists, select the desired call list and con-
firm your selection.
• Mark an entry in the call list and confirm by pressing the OK button on the multifunction steering
wheel. Additional details will be displayed. Press OK again to dial the number.
• OR: mark an entry in the call list and confirm with ε to make a call.
Dialling a number using voice control

• Press the , button on the multifunction steering wheel or the χ button on the three-button module
to activate the voice control function ⇒ page 25.
• Say the voice command ⇒ page 23.
Answering, rejecting or ending a call

You can accept or reject an incoming call, or end an active call using the multifunction steering wheel
or the three-button module.
Function On the multifunction steering On the three-button module

wheel
Answering an incoming call. Briefly press the ε button. Briefly press the χ button.
Rejecting an incoming call. Press the ε button for longer Press the χ button for longer than
than 2 seconds. 2 seconds.
Ending the telephone call. Briefly press the ε button. Briefly press the χ button.
Adjusting the call volume. Press the ⊥ or _ button. ––
Use the volume control on the factory-fitted radio or navigation sys-

tem.
Muting
Select and confirm the menu item Mute in order to switch the signal tone mode of the PREMIUM
mobile telephone provision to mute.
Functions during a telephone call

During an active telephone call
20 Operating manual
Function Description
End call End the telephone call.
Hold Hold the active telephone call in order to conduct a second call.
Activation Resume the held call.
Telephone
book
Make another call.
Call lists
Dial
End call End the held call.
Conference Link the active call and the held call to form a conference.
Forward Connect 2 “other” parties.9
DTMF tones You can generate DTMF tones (Dual Tone Multiple Frequency) to control ser-
vice functions, such as mailbox authorisation.
Switching Switch the microphone in the vehicle on and off.
microphone on
and off
Private call10 Switch a telephone call to a connected mobile telephone to prevent the passen-
gers in the vehicle hearing your conversation. The conversation can be returned
Hands-free to the vehicle loudspeakers with the menu option Hands-free.
10
function
Swap During an active telephone call, answer a second waiting call without having to
end the first one. The active call will be held. Using the Switch function you can
switch between the active call and the held call.
Transferring a telephone call in progress to the vehicle

If a mobile telephone has already been paired with the PREMIUM mobile telephone provision, it is
possible to transfer a telephone call from the mobile telephone to the vehicle during the connection
process.
Call transfer is only possible with hands-free telephony ⇒ page 11. When the call is ended, the PRE-
MIUM mobile telephone provision will attempt to connect the mobile telephone via premium telephony.
If a mobile telephone connected by premium telephony ⇒ page 11 is taken too far away from
the vehicle while a telephone call is in progress via the PREMIUM mobile telephone provision, the
Bluetooth connection will fail and the telephone call will be interrupted.
9
Depending on the SIM card used.
10
Only applies to hands-free telephony ⇒ page 11.
Operation 21
SIM card with 2 telephone numbers
Premium telephony ⇒ page 11 for mobile telephone SIM cards with 2 telephone numbers, each with a
separate PIN, is supported by the PREMIUM mobile telephone provision as described below.
• Calls to both telephone numbers can be received.
• Calls are always made from the selected telephone number.
2 different PINs can be stored and managed in the telephone menu by selecting the SIM mode menu
item in the Settings menu ⇒ page 35.
The existing labels, such as “Business” or “Private”, can be assigned with the Rename function. This
categorisation is not applied on the mobile telephone.
When you Change the SIM card mode, you may be required to enter the PIN for the desired mode.
Information call and breakdown call

Using the buttons &/i or i and δ on the charging base ⇒ page 9 or on the three-button module
⇒ page 8 you can call the breakdown and service centre of the Volkswagen Service Call Centre.11
The system automatically connects you with the service centre of your home country. A connection
can be made only if a mobile telephone that is switched on is connected to the mobile telephone
provision via Bluetooth ⇒ page 12.
Volkswagen makes every effort to make these services available to you at the most reasonable price
possible. Information on country-specific call charges is available from Volkswagen dealerships.
Information call
Information call via the i or &/i button provides information on the Volkswagen brand and on value-
added services relating to traffic and travel.
To call this service, press and hold the i or &/i button for longer than 2 seconds.
In countries without an information call number, pressing the i or &/i button calls the breakdown call
service.
Breakdown call
Breakdown call via the δ button offers immediate assistance in the event of a breakdown. The
Volkswagen dealership network with mobile service vehicles is at your disposal.
To call this service, press and hold the δ button for longer than 2 seconds.
A call made via the buttons i or &/i , or the δ button has a higher priority than a normal tele-
phone call. If the i , &/i or δ button is pressed during a normal telephone call, this call will be cut off
and the information or breakdown centre will be dialled.
11
Country-specific
22 Operating manual
A call to the information service will be interrupted if the breakdown call button δ is pressed. The
breakdown service will then be dialled. The same applies if the information service button is pressed
during a call to the breakdown service.
A mobile telephone network must be available to place a call to the information and breakdown
call services. Services might not be available in some countries.
Voice control
 Introduction
Ensuring the voice control function works properly ................................................................... 23
Starting and stopping the voice control function ....................................................................... 25
Voice control functions

The following functions can be executed via voice control.
• Dial number.
• Dial a name from the telephone book without previously recording a voice tag, e.g. “Call Peter
Smith at home”.
• Listen to stored SMS text messages being read out.
• Listen to the telephone book being read out, either in full or for a certain initial letter.

If an RNS 510 navigation system with voice control is installed, the voice control function of the
mobile telephone provision may be switched off depending on the country. If this is the case, the
navigation system's voice control is used ⇒ Booklet RNS 510 navigation system.
An incoming telephone call has priority over voice commands. The voice control function will,
therefore, be deactivated automatically if there is an incoming call.
Ensuring the voice control function works properly

on page 23.
• Speak at a normal volume without exaggeration or long pauses.
• Speak slowly and clearly. Unclear words and numbers, or words in which syllables are mumbled
will not be recognised by the system.
Operation 23
• Depending on the content of the telephone book, it may be advisable to swap the order of the
contact's forename and surname when saying the name to ensure it is reliably recognised from the
telephone book.
• Avoid noise from outside the vehicle and close all windows, doors and the sliding/tilting sunroof.
• Do not point the flow of air from the vents towards the vehicle roof.
• Speak slightly louder at higher speeds.
• Background noise, such as conversations in the vehicle, should be avoided when saying voice
commands.
• Do not speak when the hands-free system is making an announcement.
• Avoid loud noises in the background when recording voice tags.
The main functions of the mobile telephone provision can also be operated by voice control after initial
user pairing or the automatic connection process.
Short dialogue and long dialogue

Voice control can be set to either short dialogue or long dialogue. The factory setting is long dialogue.
Is it advisable to use the short dialogue if you are familiar with the voice control function's commands
and menus. Say the required voice command after the tone.
With the long dialogue you receive additional instructions and information for the next steps in voice
control.
Help for voice control function

Help for voice control should be activated and listened to the first time you use it.
The help for voice control explains the basic operation of voice control. It also gives the main voice
commands for the current context.
• Press the , button on the multifunction steering wheel or the χ button on the three-button module.
• Wait for the tone.
• Say the voice command in the language set in the instrument cluster.
Language: voice command

German: Hilfe
English: help
Spanish: ayuda
Italian: aiuto
French: aide
Portuguese: ajuda
Czech: nápověda
Dutch: hulp
The language of the voice control function is the same as the language selected in the vehicle. If
the language selected in the vehicle is not available for the voice control function, English is selected
as the substitute language. If the vehicle has an instrument cluster menu, the language can be set on
the instrument cluster. To set the language on a vehicle that does not have an instrument cluster
menu, contact a Volkswagen dealership.
24 Operating manual
Starting and stopping the voice control function
on page 23.
Starting the voice control function

• Wait for the tone.
• Say the voice command.
• Follow the further instructions given in the voice dialogue (long dialogue).
Closing the voice control function

You can cancel at any time by saying the cancel command.
Press the , or χ button on the multifunction steering wheel during a voice announcement. The
voice announcement is immediately stopped and an acoustic warning is given. You can then say a
voice command immediately.
WLAN
 Introduction
To start Internet browsing, enter the Telephone menu, select WLAN, select Switch on and press OK.
The WLAN network name will be displayed in the instrument cluster display. When WLAN is switched
on the first time, the system will offer you immediately the oprion to view the password.
WLAN Name and Password

In the WLAN menu select WLAN Name to view or change the network name. To change the name,
select Rename. Then enter the desired name with the steering wheel keys.
To view the WLAN password, enter the Telephone menu, select WLAN and then WLAN Password.
You can either view the active password or generate a new one.
Security
WPS Configuration
You have the choice between two WPS methods:
• WPS PIN, requires the entry of the PIN from your mobile device with the steering wheel
keys.
• Push button, allows you to handle the WLAN configuration on your mobile device.
Enter the Telephone menu, select WLAN and then WPS Configuration to select your preferred meth-
od.
Encryption
The PREMIUM mobile phone provision supports encryption of WLAN traffic, using WPA2. In China,
the chinese WAPI standard is supported, as well.
Operation 25
Enter the Telephone menu, select WLAN, Settings and then Encryption. Then select the desired
encryption method or Open to disable encryption. Please be aware of the security risks associated
with unencrypted, open WLANs.
WLAN Settings
To modify settings for the Internet access, enter the Telephone Menu, selct WLAN and then Settings.
Configure Cellular Data Connectivity (APN)

To configure the settings of the cellular data connection, select APN. Chose Reset or Manage and
then enter Access Point Name, Username and Password.
Data vs. Voice Priority

In some areas your car phone will only have access to 2 GSM networks, which do not allow voice and
data connections at the same time.
As a default, your car phone will give priority to voice calls. If you receive a voice call or initiate a call
yourself, the data connection will be stopped.
You may change the priority to data. In this case, you will not receive voice calls during an active data
connection.
Encryption
See section Security, above.
Visibility
With this setting, you can control, whether the WLAN access point will be visible to mobile devices
searching for available networks. Please note that the setting is user-specific (i.e. depending on the
mobile phone, holding the SIM card).
Channel
You can manually select the WLAN channel used by you car phone. The default channel is 11.
Data Counter
Usage of mobile data services may lead to significant cost, especially in roaming situations. Many
subscriptions offer pre-purchased monthly data volumes and charge additional data volume or limit
connection bandwidth after this amount of data has been transmitted.
Your car phone provides user-specific data counters that allow you to keep an eye on the data vol-
ume. There is a counter for the current connection and a second one for the total volume. Both coun-
ters can be reset to zero.
Tip: Reset the counters at the beginning of the month to monitor your monthly data volume or when
you leave your home country to keep an eye on roaming charges. Please note that the counters do
not show data traffic of connections directly from your Smartphone.
Device List
The premium telephone provision maintains three lists of mobile devices, which have been connected
over WLAN.
• Active devices (active WLAN connection exists – max. 7 devices).
• Known devices (device has been connected in the past – max. 50 devices). It is possible to re-
name the devices or block access.
• Blocked devices (device has been blocked by the driver and will not be given access – max. 50
devices). It is possible to allow access to a device and remove it from the list.
26 Operating manual
To access the device lists, enter Telephone menu, select WLAN, and then Device Lists. Select one of
the list and browse through the list or modify entries for individual devices as described above. Alter-
natively you may delete one or all lists.
Telephone menu
 Introduction
Overview of the menu structure................................................................................................ 27
Telephone basic screen menu ........................................................................................ 30
Phone book menu ................................................................................................................. 31
Call lists menu ................................................................................................................. 31
Voice mailbox menu ........................................................................................................... 32
Text message menu ............................................................................................................. 32
Bluetooth menu.................................................................................................................... 33
WLAN menu ............................................................................................................................ 34
Settings menu ...................................................................................................................... 35

• Getting started ⇒ page 10
• Using the telephone ⇒ page 18
WARNING
• Only adjust settings for the PREMIUM mobile telephone provision and carry out functions
while the vehicle is stationary.
Some of the functions in the telephone menu are only available when a mobile telephone is
connected or when the mobile telephone is connected with the PREMIUM mobile telephone provision
via premium telephony ⇒ page 11.
Follow the operating manual for your mobile telephone and the instructions provided by the
accessory manufacturer.
Overview of the menu structure

Operation 27
In the main menu, select the Telephone menu. The following menu items can be opened.
On the display Function

Telephone basic Display of user name, network provider and field strength.
screen
Telephone book Access to a copy of the mobile telephone's telephone book.
Dial number Number input for making a call.
Call lists Display of lists of the last numbers dialled, missed calls and calls re-
ceived. Entries downloaded from the connected mobile telephone are
also displayed at the top of the lists.12
Voice mailbox Select voice mailbox to listen to messages that have been left. The set-
tings of the voice mailbox depend on the network provider ⇒ page 32.
SMS Display, read out or delete messages received, or copy them to the mo-
bile telephone or call the message sender back ⇒ page 32.
Bluetooth Adjust settings for the user profiles and the Bluetooth functions
⇒ page 33.
WLAN Control Internet access using the WLAN Hotspot.
⇒ page 34
Adjust basic settings for the PREMIUM mobile telephone provision
Settings
⇒ page 35.
Telephone menu structure

Telephone basic screen ⇒ page 30
Telephone book ⇒ page 31
Dial
Call lists ⇒ page 31
▪ Missed calls
▪ Received calls
▪ Last calls
▪ Delete lists
▪ Back – back to the telephone menu
Voice mailbox ⇒ page 32
Text message13 ⇒ page 32
▪ Options for a text message
– Show
– Read out
– Send time
– Copy
– Call back
– Delete
12
13
If the mobile telephone is connected via premium telephony ⇒ page 11.
28 Operating manual
– Back – back to the previous menu level
Bluetooth ⇒ page 33
▪ User
– Connect
– Disconnect
– Rename
– Delete
▪ New user
▪ Visibility
▪ Media player
– Active device
– Paired devices
– Search
– Visibility
▪ Accessories13
– Modem
▪ Telephone name
▪ Back – back to the previous menu level
WLAN ⇒ page 34
• Switch on/off
• Device List
o Active Devices
o Known Devices
o Blocked Devices
o Delete Lists
• Password
o View
o Generate new
• WLAN Name
o View
o Rename
• WPS Configuration
• Settings
o Access Point
o Priority
o Encryption
o Visibility
o Data Roaming
o WLAN Channel
o Reset
• Data Counter
o Current Connection
o Total
o Reset
Settings ⇒ page 35
Operation 29
▪ Telephone book
– Update
– Select memory
– Sort mode
▪ Send own number13
▪ Signal settings13
– Ringtone
– Volume
▪ Telephone setting
– Select operator13
– Network mode13
– SIM mode13
– Telephone mode
– Switch-off time
▪ GPRS13
▪ Audio mode14
▪ Switch the telephone off13
▪ Back – back to the telephone basic screen
Telephone basic screen menu

The telephone basic screen displays various items of status information on the PREMIUM
mobile telephone provision:
Symbol Definition
Bluetooth connection established to a mobile telephone via hands-free telephony
∗
⇒ page 11.
Bluetooth connection established to a mobile telephone via premium telephony
=
⇒ page 11.
+ Bluetooth is set to visible during a connection via hands-free telephony.
< Bluetooth is set to visible during a connection via premium telephony.
? UMTS network connection established.
Connection to a media player or a mobile telephone capable of music playback
5
⇒ page 16.
Φ Data connection, e.g. GPRS connection, established.
Telephone battery level of a mobile telephone connected with the PREMIUM mobile
Ε
telephone provision via hands-free telephony ⇒ page 11.15
∆ Mobile telephone network signal strength.15
14
If the mobile telephone is connected via hands-free telephony ⇒ page 11.
15
If supported by the mobile telephone.
30 Operating manual
Phone book menu
The telephone book shown on the instrument cluster display is a copy of the telephone book from the
mobile telephone.
Function Steps
– In the telephone menu, select the telephone book.
– Use the β and χ buttons to select the desired telephone book entry. Press
Dial a number from and hold the buttons to scroll through the book by letter.
a telephone book – Select the required number ()): mobile (: work, ∋: private, &: general num-
entry ber).
– Confirm the selection by pressing the ε button on the multifunction steering
wheel once or by pressing the OK button twice. This number will be dialled.
– Please ensure that there is no background noise when recording voice tags
and avoid interference noise. A maximum of 30 voice tags can be recorded.
– Select the telephone book entry for which the voice tag is to be changed
Change voice tags
from the Telephone book.
for the voice con-
– Select Voice tag.
trol function16
– Select Record and wait until you hear a tone. Then say the name you wish
to use to call up the entry via voice control. The recording will end automati-
cally and the name recorded will be played back.
– In the Telephone book menu, select a phone book entry for which the
Play back or reset a
voice tag is to be played back or for which the altered tag is to be reset.
voice tag for the
– Select name of tag to be played back or reset.
voice control func-
16 – Select Tag.
tion
– Select and confirm Play back or Reset.
Call lists menu

In the Call lists menu, you can view lists of the last numbers dialled, missed calls and calls re-
ceived. The number of entries is limited to 20.17
When a mobile telephone is connected, a maximum of ten entries are copied to the top of the list from
the mobile telephone.17
• Select a list.
• Mark a list item.
• Press the ε button on the multifunction steering wheel to dial the number.
16
Does not apply if the voice control function of the RNS 510 navigation system is used.
17
Operation 31
Function Explanation
Missed calls The last telephone numbers of calls that were missed are shown.
Calls received The telephone numbers of the last calls received are shown.
The last telephone numbers dialled are shown.
Last calls In the telephone main menu, press the ε button on the multifunction
steering wheel to directly open the list of the last telephone calls made.
Delete lists Delete all stored call lists.
Voice mailbox menu

Listening to recorded messages

Use the Voice mailbox menu to access the recorded messages in your voice mailbox.
• You will have to enter the telephone number of your voice mailbox the first time this menu item is
used as the number is determined by the network provider.
• Store the number entered.
You can change the number by selecting Change No.
Text message menu

When the mobile telephone is connected to the PREMIUM mobile telephone provision via premium
telephony ⇒ page 11, incoming text messages will only be received by the PREMIUM mobile tele-
phone provision. Receipt of a text message is shown on the instrument cluster display. You can copy
the text messages to the mobile telephone manually if necessary.
Text messages can only be sent from the PREMIUM mobile telephone provision if a suitable radio or
navigation system with a touchscreen is installed ⇒ Booklet Radio or ⇒ Booklet Navigation sys-
tem.
Unread text messages are marked with the … symbol and text messages that
Reading a text have been read are marked with the ≈ symbol. Scroll through the list of text
message messages using the arrow buttons β or χ on the multifunction steering wheel,
and select a text message with the OK button.
When a text message is opened to read it, you can also view information about
Options the text message and select other functions.
Show Display the message text.
32 Operating manual
18
Read out Listen to the message being read out.
Send time Time at which the text message was sent.
Copy a received text message to the SIM card or the memory
Copy19
of the mobile telephone.
Call back Dial the sender's telephone number.
Delete Delete the active text message.
Back to the Text messages menu. All text messages in the
Back
memory will be displayed.
A maximum of 30 messages can be stored in the memory of the PREMIUM mobile telephone
provision. An additional 30 messages from the mobile telephone's SIM card can be displayed.
MMS messages cannot be received by the PREMIUM mobile telephone provision.
Bluetooth menu
Connect or Disconnect existing users and Rename or Delete user profiles.
When changing users, it may be necessary to respond to identification com-
User mands on the mobile telephone and on the display of the instrument cluster
⇒ page 14.
Select to start the device search for compatible Bluetooth mobile telephones. If
you attempt to pair another unknown mobile telephone, the system will check
New user whether 3 user profiles already exist. As a maximum of three user profiles can
be stored, you may have to delete a user profile first. Then continue with the
remaining steps of the pairing procedure ⇒ page 12.
The PREMIUM mobile telephone provision must be set to visible to connect it
with a compatible computer as a modem or to carry out pairing from an external
Visibility media player. Symbols in the telephone basic menu indicate when visibility is
activated ⇒ tab. 31. Visibility is deactivated automatically after 3 minutes.
A separate media player or a mobile telephone that supports Bluetooth A2DP
can be connected with the PREMIUM mobile telephone provision to play stored
Media players music tracks. For this function, select the following menu items in the Blue-
tooth menu, submenu Media player:
Active device Display a connected device or disconnect it.
18
Does not apply if the voice control function of the RNS 510 navigation system is used.
19
If supported by the mobile telephone.
Operation 33
Connect via Bluetooth to a media player that has already
Paired
been paired, change the Bluetooth name, delete the device
devices
pairing or configure the authorisation.
Search for new devices in the Bluetooth range and then pair
Search
these devices.
To carry out pairing from a media player, the PREMIUM
mobile telephone provision must be set to visible for Blue-
Visibility tooth A2DP. Symbols in the telephone basic menu indicate
when visibility is activated ⇒ tab. 31. Visibility is deactivated
automatically after 3 minutes.
With a compatible computer, you can use the PREMIUM mobile telephone
provision as a modem to connect to the Internet. Refer to the device's operating
manual for information on pairing. For this function, select the following menu
items in the Bluetooth menu, submenu Modem:
Accessories
Active device Display a connected computer or disconnect it.
Connect via Bluetooth to a computer that has already been
Paired
paired, change the Bluetooth name, delete the device pairing
devices
or set the authorisation.
You can give the PREMIUM mobile telephone provision a name of your choice.
Telephone When the PREMIUM mobile telephone provision is set to visible, its name will be
name displayed on other Bluetooth devices following a device search. The factory-set
name is VW Phone.
For data privacy reasons, delete the “User profile” in the User menu when selling the vehicle, or
contact a Volkswagen dealership.
Only computers which support the Bluetooth standard DUN (“Dial-Up Networking Profile”) canbe
used.
WLAN menu
Switch on/off Activate/Disable WLAN functionality
Active Devices Browse through the list of devices with active WLAN
connection to PREMIUM telephone provision. Each
device in the list can be blocked.
Device Lists
Browse through the list of devices, which have been
previously connected to PREMIUM telephone provi-
Known Devices
sion. Each device in the list can be renamed or
blocked.
34 Operating manual
Devices, which have been manually blocked. The
PREMIUM telephone provision will not accept connec-
Blocked Devices
tion requests from these devices. Each device on the
list can be unblocked.
Delete Lists Delete a single list or all lists.
Display the active password on the instrument cluster
View
display
Password
Generate a new password and display it on the in-
Generate New
strument cluster display.
WPS The Premuim telephone provision supports two method to set up WLAN security:
Configuration WPS PIN and Push Button. Select preferred method and confirm with OK.
Change the acces point for cellular data connectivity.
Access Point Manually enter access point name, user name and
password.
Select priority for voice calls or data (in 2G networks)
Priority
and confirm with OK.
Settings Activate WLA2 encryption or configure the network as

Encryption
open WLAN.
Visibility Activate or deactivate SSID broadcast.
Select behavior in roaming situations: enable data
Data Roaming
traffic, prevent data traffic or always ask.
WLAN Channel Select the WLAN channel used by the access point.
Reset Reset to factory settings
Data Counters Current connection Display data volume since last power up.
Total Display data volume since last reset of the counter.
Reset Reset all data counters to zero.
Settings menu
Once the mobile telephone has been connected, the entries stored in its tele-
Phone book phone book20 are loaded automatically into the data memory of the PREMIUM
mobile telephone provision.
20
Operation 35
Transfer to the vehicle's telephone book all changes made to
Update the telephone book on the mobile telephone since it was last
connected.
Select whether to copy the telephone book entries from the
Memory SIM card, the internal mobile telephone memory20 or both
selection sources. Changes will only take effect when another Update
is carried out.
Sort mode Sort the entries by Surname or First name.20
You can set the PREMIUM mobile telephone provision so that your telephone
number will either be shown to the other person on their display during a tele-
Send own phone call Yes, or not No. This function is not supported by all mobile telephone
number21 network operators.
Depending on The PREMIUM mobile telephone provision is set to the
the network settings agreed with the service provider.
Selection between different ringtones. Mark a ringtone to
Ringtone listen to it. Press the OK button on the multifunction steering
Ringtone wheel to confirm your selection and set the selected ringtone.
setting21 Adjustment of the volume between the levels 1 (quiet) and
Volume 4 (loud). Select Quieter or Louder to adjust the volume
level in stages.
This setting allows you to determine whether an available
mobile telephone network should be selected automatically or
manually. In Automatic mode, one of the mobile telephone
Provider networks available at the current location will be selected. In
selection21 the Manual mode, a list of available networks will be dis-
played. It is only possible to select a mobile telephone net-
work which has a roaming connection with the SIM card
network operator. Otherwise a message will appear.
Network Set network selection to GSM or UMTS or set to Automatic
mode21 selection.
Change and Rename the SIM mode if the connected mobile
SIM mode21 telephone has a SIM card with 2 SIM PINs ⇒ page 22. You
Telephone
may need to enter a PIN when changing the SIM mode.
settings
Select whether an already paired mobile telephone should
Telephone connect to the PREMIUM mobile telephone provision via
mode premium telephony or via hands-free telephony
⇒ page 10.
Setting to define how long the PREMIUM mobile telephone
provision should remain available before the connection to
the mobile telephone is closed after the ignition is switched
Switch-off off but the vehicle key is left in the ignition lock. Enter a value
time between 0 and 60 minutes. The factory setting is 15 minutes.
The mobile telephone provision is only switched off if a facto-
ry-fitted radio or navigation system is switched off by the
“Switch-off time” function.
21
If the mobile telephone is connected via premium telephony ⇒ page 11.
36 Operating manual
GPRS (General
The GPRS access point can be entered. Details on configuration of the GPRS
Packet Radio
function can be provided by your network operator.
Service)21
Telephony At this setting, only telephone calls are relayed to the radio or
only navigation system.
Audio mode 22 At this setting, all audio events are relayed to the radio or
Always navigation system, e.g. button tones and acoustic warnings
on the mobile telephone.
Switch the The UMTS/GSM transmission function of the PREMIUM mobile telephone
telephone provision can be fully switched off ⇒ page 15.
off21
If, in the Telephone settings, the Network mode is set to UMTS, network availability may
be limited if the mobile network provider's UMTS network coverage is insufficient. In areas with insuffi-
cient UMTS coverage, it is advisable to set the network mode to GSM.
If the provider is selected manually and a DUN connection is active, delays or incomplete pro-
vider lists may result.
22
If the mobile telephone is connected via hands-free telephony ⇒ page 11.
Operation 37
Abbreviations
Abbreviation Definition
A2DP Generic technology for transmission of audio signals via Bluetooth (advanced
audio distribution profile)
APN Access Point Name; needed to connect to the cellular network for data.
AVRCP Technology for remote control of a media player via Bluetooth (audio/video
remote control profile)
DRM Digital rights management.
DTMF Dual Tone Multiple Frequency
DUN Standard for dial-up Internet connections (Dial-up Networking Profile)
GPRS General Packet Radio Service
GSM Global System for Mobile Communications
HFP Hands-free profile
HSPA High Speed Packet Access; celllar network technology that increases the data
throughput beyond UMTS. HSDPA offers downloads with up to 7.2 MBPS and
HSUPA increases the uplink speed to up to 5.7 Mbps.
MMS Multimedia Messaging Service
PBAP Technology for access to the telephone book (Phone Book Access Profile).
PIN Personal Identification Number
rSAP Premium telephony, SIM access profile via Bluetooth (remote SIM Access
Profile)
SIM Subscriber identity module
SMS Short Message Service (text messaging)
UHV Universal mobile telephone provision (universelle Handy-Vorbereitung)
UMTS Mobile radio communications standard for high data transfer rates (Universal
Mobile Telecommunications System)
Wi-Fi Wi-Fi is a trademark of the Wi-Fi Alliance and the brand name for products using
WLAN technology based on the IEEE 802.11 family of standards.
WLAN Wireless Local Area Network; radio technology for wireless Internet access of
computer and mobile devices like cellular phones, tablets etc.
WPS Wi-Fi Protected Setup is a computing standard that attempts to allow easy
establishment of a secure wireless network.
WPA Wi-Fi Protected Access is a security protocol and security certification program
developed by the Wi-Fi Alliance to secure wireless computer networks.
38 Abbreviations
Index
A D
Accessories Declaration of conformity ............................. 5
Modem................................................. 31
Adjusting the volume ................................. 16
Automatic connection ................................ 14 F
Requirements....................................... 15
First user pairing........................................ 12
Functions during a telephone call .............. 20
B
Before using for the first time ................. 3, 12 G
Bluetooth ............................................. 11, 26
General information ..................................... 4
Accessories ......................................... 31
Getting started........................................... 10
Connecting........................................... 12
Media players....................................... 31
Menu.................................................... 30
New user.............................................. 31
H
Profiles................................................. 11 Hands-free telephony ................................ 11
Telephone name .................................. 31 Holding...................................................... 20
User ..................................................... 30 Call ...................................................... 20
Visibility................................................ 31
Bluetooth profiles....................................... 11
A2DP ................................................... 11 I
Hands-free telephony ........................... 11
Information call .......................................... 22
Premium telephony .............................. 11
Breakdown call .......................................... 22
L
C Last calls ................................................... 29
Call
Answering ............................................ 20
Conference .......................................... 20
M
Ending ................................................. 20 Making a telephone call ............................. 19
Incoming .............................................. 20 Ending a telephone call ........................ 20
Making a telephone call ........................ 19 Rejecting.............................................. 20
Missed ................................................. 29 Voice control ........................................ 19
Received .............................................. 29 Media player
Rejecting .............................................. 20 Music playback .................................... 17
Swap.................................................... 21 Media players ............................................ 16
Transferring to the vehicle .................... 21 Connecting........................................... 16
Call lists............................................... 26, 29 Pairing more ........................................ 17
Calls received ...................................... 29 Melody setting ........................................... 32
Deleting ............................................... 29 Memory selection ...................................... 32
Dialling an entry ................................... 19 Menu structure
Last calls .............................................. 29 Telephone menu .................................. 26
Missed calls ......................................... 29 Menu use .................................................. 10
Charging base ............................................. 8 Mobile telephone network
Conference................................................ 20 Provider selection ................................ 32
Control elements ......................................... 5 Mobile telephone pairing............................ 12
Controls Modem ...................................................... 31
Charging base........................................ 8 Multifunction steering wheel......................... 6
Multifunction steering wheel ................... 6 Music playback.......................................... 17
Three-button module .............................. 8 Muting the ringtone.................................... 20
Index 39
N T
Network provider selection ........................ 32 Telephone
Number Settings ............................................... 32
Dialling ................................................. 19 Switching off ........................................ 15
Entering ............................................... 19 Telephone basic screen ............................ 27
Telephone book .................................. 26, 28
Copy .................................................... 14
O Selecting and dialling an entry.............. 19
Settings ............................................... 32
Operation .................................................. 10
Updating ........................................ 28, 32
Operator selection ..................................... 32
Voice tags for voice control .................. 28
Overview
Telephone call
Components .......................................... 5
Answering ............................................ 20
Conference .......................................... 20
P During an active call ............................. 20
Ending ................................................. 20
Pairing....................................................... 12 Incoming .............................................. 20
Password input.......................................... 13 Swap ................................................... 21
Phone book Switching parties .................................. 20
Dialling an entry ................................... 28 Telephone holder ........................................ 8
PIN code input........................................... 13 Telephone main menu
PREMIUM mobile telephone provision Bluetooth ............................................. 26
Components .......................................... 5 Call lists ............................................... 26
Pairing ................................................. 12 Dial number ......................................... 26
Switching on ........................................ 15 Settings ............................................... 26
Premium telephony ................................... 11 Telephone book ................................... 26
Private call ................................................ 21 Text message ...................................... 26
Voice mailbox ...................................... 26
Telephone menu ....................................... 25
R Basic screen ........................................ 27
Bluetooth ............................................. 30
Ringtone
Call lists ............................................... 29
Setting ................................................. 32
Settings ............................................... 32
Structure .............................................. 25
S Telephone book ................................... 28
Text messages .................................... 29
Safety notes ................................................ 3 Voice mailbox ...................................... 29
Selling the vehicle ....................................... 2 Text message ........................................... 26
Sending own number................................. 32 Copying ............................................... 30
Settings ............................................... 26, 32 Deleting ............................................... 30
Audio mode.......................................... 33 Reading ............................................... 30
GPRS (General Packet Radio Service) 33 Reading out ......................................... 30
Ringtone settings ................................. 32 Showing ............................................... 30
Sending own number ........................... 32 Time sent ............................................. 30
Telephone book ................................... 32 Text messages .......................................... 29
Telephone settings ............................... 32 Menu ................................................... 29
SIM card with 2 telephone numbers ........... 21 Three-button module ................................... 8
Speed dial ................................................. 28 Transferring a call ..................................... 21
Swap ......................................................... 21
Switching off
Via the menu........................................ 15 U
With the vehicle key ............................. 15
User pairing............................................... 12
Switching on
Bluetooth visibility ................................ 12
Via the menu........................................ 15
Device search ...................................... 13
Switch-off time........................................... 15
Failed................................................... 14
Setting ................................................. 32
Pairing devices .................................... 13
Pairing telephones ............................... 13
User profile ............................................... 11
40 Index
Creating ............................................... 13 Optimum use ....................................... 23
Menu item ............................................ 30 Playing back a voice tag....................... 28
Using the telephone................................... 18 Short dialogue ...................................... 23
Starting ................................................ 24
Voice mailbox ...................................... 26, 29
V
Voice control ............................................. 22
Changing voice tags ............................. 28
W
Closing................................................. 24 Warnings ..................................................... 3
Long dialogue ...................................... 23
Index 41

Operating Manual: Provision For Mobile Telephone

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Operating manual

Provision for mobile telephone

 Refers to a section within a chapter which contains important

⇒ Symbols like these refer you to warnings within the same

Texts with this symbol contain additional information.

This paper was bleached without the use of chlorine.

Thank you for choosing Volkswagen 5

2 About this manual

∞ Observe the basic safety notes ⇐. ⇒ page 3

∞ Familiarise yourself with the controls. ⇒ page 6

FCC/INDUSTRY CANADA NOTICE

FCC Radiation Exposure Statement:

Additional information and warnings:

Item Fig. 1 Necessary components See

(1) Multifunction steering wheel ⇒ page 7

⇒ Booklet Owner's manu-

(5) Bracket (base plate) for a charging base1 ⇒ page 9

(6) Three-button module in the roof ⇒ page 8

Multifunction steering wheel

Fig. 2 Buttons on the multifunction steering wheel, left side

Fig. 3 Buttons on the multifunction steering wheel, right side

Fig. 2, Fig. 3 Function See

, Press briefly: activate and deactivate voice control. ⇒ page 23

ΟΚ Press briefly: confirm the selected item in the telephone ⇒ page 25

∈ ⊇∉ Press briefly: enter a digit, a letter or a character. ⇒ page 25

⊂ ⊇ ⊆3 Right side, press briefly: change menu. ⇒ Booklet Owner's

ε Press briefly: dial number, answer call or end call. ⇒ page 19

Fig. 4 Controls on the three-button module

Fig. 4 Function See

χ Press briefly: answer call or end call. ⇒ page 20

δ Press and hold for more than 2 seconds: breakdown assis-

Fig. 6 Function See

δ Press and hold for more than 2 seconds: breakdown assis-

Using the telephone menus and selection menus

Additional information and warnings:

Pairing a mobile telephone before using for the first time

Step 1: Making the Bluetooth connection visible

Step 2: Bluetooth device search

Step 3: Pairing the mobile telephone

Step 4: Entering the SIM card PIN code

Step 5: Creating a user profile

Copy of the telephone book

Requirements for automatic connection

Switching off with the vehicle key

Switching off via the menu when the ignition is switched on

Adjusting the volume

Connecting a paired mobile telephone as a media player

Starting and stopping music playback

Operation during music playback via “Bluetooth Audio”

Questions and answers on operating a media player

Question Answer or possible remedy

WLAN and Internet Access

Additional information and warnings:

Making a telephone call

Entering and dialling a number

Dialling an entry from the telephone book

Dialling a number from one of the call lists

Dialling a number using voice control

Answering, rejecting or ending a call