Non-Conforming Product Procedure

Standard Operating Procedure - SOP
Josepdam Port Service
ID Code:
Control of Non-Conforming Product SOP
SOP OP006
Topic & Purpose: Review Period:

Explains how deal with nonconformance to 1 year
customer requirement
Location: Location: Josepdam Port Distribution:

Services Ltd. Terminal A second gate,
Tincan Island, Apapa Lagos.
Version number: Date of Issue:

V 1.0 2023-04-16
Written by: Commercial Manager
Name(s), Function, Date(s) and Signature(s) of the Author(s)
Reviewed by:
Name(s), Date(s) and Signature(s)
Authorized by: Managing Director
Name, Date and Signature
Replaces the version:

Not applicable (1st version)
Changes to the last authorized version:

Not applicable (1st version)
Control of Non-Conforming Product SOP
Application.......................................................................................................2
Objective...........................................................................................................2
Definitions........................................................................................................2
References........................................................................................................2
Responsibilities...............................................................................................2
Operating mode...............................................................................................3
Methodology...................................................................................................3
Contarct Review process..............................................................................3
Related documents..........................................................................................4
Application
Material/product that does not conform to specified requirements is identified,

segregated. The responsibility for review and disposition of nonconforming
material/product is defined. Records of nonconformances are analyzed and
forwarded to Operations Manager.
Objectives
To ensure port service delivery meets customers’ expectations
Definition
 Nonconformity: failure to fulfill requirements
 Nonconforming product failure of service delivery to meet requirements
 Requirements include: customers, regulatory, standard and policy
Responsibility
The Quality Committee shall:
 include: Commercial Manager, Operation Manager, PFSO and Internal
Auditor and shall be headed by Operations Manager
 administer the Nonconforming Product;
 discuss potential corrective actions for nonconforming events that impact
laboratory quality.
The Operation Manager:

 ensures verification of the effectiveness, efficiency, and adequacy of the
Nonconforming product;
 discusses with staff the direct implications of nonconforming product
concerning quality;
 helps in quick resolution of nonconforming product that negatively impact
quality;
 decides if a nonconforming product is reportable, and fills in the notification
report ;
 carries out investigation to resolve any quality discrepancies;
 ensures that action is taken in order to improve processes/activities.
Procedure
1.0 Identification and Segregation
1.1 All personnel at Josepdam Port Services Ltd, shall immediately

notify their supervisors when delivered cargo fails to meet the
specified requirements during receiving, in-process, or final
inspection. All nonconforming product is identified with a Reject
Tag and/or a Nonconformance Report (NR). The
nonconforming product is then segregated and moved to an
isolated storage area. All Reject Tags/NRs are evaluated for
responsibility and defect trends. Corrective actions are initiated
as necessary.
1.2 The Operations Manager will determine nature and seriousness

of the nonconformance and determine who is responsible and if
customers should be notified
2.0 Categorization
2.1 Nonconforming material/product is categorized as follows:
ACC = Accept (nonconformance could not be validated)

or
RTO = Return To Originator (Shipper)
2.2 When the disposition of nonconforming material/product is
evident (RTO ), the Operation Manager may make the
appropriate disposition and forward a copy of the applicable
NR/Reject Tag to the Quality Committee. All other NRs/Reject
Tags are examined by the Quality Committee and where
required, by the customer.
2.3 Shippers are issued copies of all NRs that are characterised as
RTO.
2.4 Upon completion of the necessary corrective measures, all

material/product is re-inspected. The Operation Manager will
isolate the root cause of the problem and take appropriate action
to prevent recurrence.
3.0 Records
3.1 All classified Reject Tags and NRs shall be filed and record
maintained.

Non-Conforming Product Procedure

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Non-Conforming Product Procedure

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Standard Operating Procedure - SOP

Josepdam Port Service

Topic & Purpose: Review Period:

Location: Location: Josepdam Port Distribution:

Version number: Date of Issue:

Written by: Commercial Manager

Name(s), Function, Date(s) and Signature(s) of the Author(s)

Name(s), Date(s) and Signature(s)

Authorized by: Managing Director

Name, Date and Signature

Replaces the version:

Changes to the last authorized version:

Material/product that does not conform to specified requirements is identified,

The Operation Manager:

1.0 Identification and Segregation

1.1 All personnel at Josepdam Port Services Ltd, shall immediately

1.2 The Operations Manager will determine nature and seriousness

2.1 Nonconforming material/product is categorized as follows:

ACC = Accept (nonconformance could not be validated)

2.4 Upon completion of the necessary corrective measures, all

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