AC3214645 -

Membership No. AC3214645

, ,
11/12/2019
Mr Raj Sah
Rashulpur Wajid, Bhikhanpur
Ps- Ahiyapur, Po- Bhikhanpurskmch Muzaffarpur
Muzaffarpur
Muzaffarpur 842004
Bihar
Mob. : 8709048380

Dear Mr Raj Sah

Congratulations on buying CPP Asset Secure and welcome to the CPP family! We thank you for choosing to buy CPP Asset Secure and hope you
will enjoy the benefits the membership offers you.
This welcome pack contains the following that explain all aspects of your CPP Asset Secure membership:
l Benefit summary explaining key features of your membership
l Easy-to-use instructions for benefits that are part of your membership
l Detailed Terms and Conditions of your membership
Your membership details along with the details of the asset purchased by you are mentioned below. Don't hesitate to get in touch with us on the
contact details mentioned for any assistance regarding your membership.
Your CPP Asset Secure membership can also be accessed online. Login to the Members Area section on www.cppwebservices.in and you can
view/download your e-welcome pack, make changes in your personal, asset related details.
Thank you again for becoming a CPP Asset Secure member and congratulations on choosing total security for your appliances!
Yours sincerely

For CPP Assistance Services Private Limited

Prachala Singh
Head – Customer Service

CPP Asset Secure - Membership Details cum Sales Proforma*

Membership No. AC3214645
Start Date 10-DEC-19 Extended Warranty Start Date 02-DEC-20
End Date 09-DEC-21 Extended Warranty End Date 01-DEC-22
Product Tenure 2 year membership Price (inclusive of all taxes) ` 2972*
#Asset Details
Brand HAIER APPLIANCES (INDIA) Asset Category LED
P.LIMITED
Model No. LE43F9000AP Manufacturer Warranty Term 1
Serial No. DH1U83D0505HBK8S0439 Extended Warranty Term 2
Invoice No. MUZ1/19/16054 Invoice Amount (IN INR) 27000
BFL LAN No. 6L8BEWFN772544
*Includes 18% Goods & Service Tax.
# Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be generated on receipt of Membership Fees

WardWiz Basic Security (for Laptop/ PC)

Download Instructions
l Visit https://www.wardwiz.in/Product-WardWiz-Basic and click on the Download Here button
l Run the wardwizdmncbi.exe file to download the WardWiz application on your laptop/PC
l Click on Run tab to download the setup file, click Install and then the Finish Button
l Launch the WardWiz Application and click on Register Now button to activate
l To activate and verify the product online, enter the Registration Key provided : B761FDF2CA60
l Click on Online Registration Button to complete the installation. Restart your laptop/PC and enjoy comprehensive internet
security!
Note : Please use Promo Code within 90 days of receipt.




  









  
 
 







 




 








  




 

  











  

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 Product Terms & Conditions any one (1) Appliance in any one (1) Cover Period will not individually or in the aggregate
Terms & Conditions of Your ‘CPP Asset Secure’ Membership exceed Covered Amount defined above or the Market Value [whichever is less] of
(Purchased and Financed through BFL) respective Appliance.
Please read this document carefully. It sets out the information and terms and conditions A1.2 Special Conditions
of Your contract with Us for the ‘CPP Asset Secure’ Membership services. 1. The Appliance has been purchased by the You within fifteen (15) days prior to
Please read this document carefully and store it in a safe place. purchasing CPP Asset Secure Membership.
Definitions 2. The Manufacturer’s Warranty for the Appliance is still effective/available on the
date CPP Asset Secure has been purchased.
Where the following words are used in these terms and conditions, they will have the
meanings shown below: 3. The Covered Amount in respect of each Appliance must be equal to the invoice
value/selling price as declared by You.
Abroad – In a country other than India.
4. The Covered Amount shall stand reduced by the amount of loss that has been
Agreement – These terms and conditions of the Asset Secure services and any claimed by You for any one (1) or more Appliances and cannot be reinstated.
subsequent changes thereto.
5. In the event of a total loss/CTL settlement of claim or exhaustion of Covered
Appliance – New appliance(s) purchased by You and financed from BFL (Refer Amount of the Appliance due to payment of partial loss claims, the cover shall
Annexure I for CPP Asset Secure Membership benefits as applicable to You). cease immediately for that said particular Appliance and You shall not be entitled
BFL – Bajaj Finance Limited, whose corporate office is at 4th Floor, Bajaj Finserv to any refund of Service Fee.
Corporate Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411014, 6. The Appliance is manufactured in India or is legally imported in India and sold
Maharashtra (and from whom You may have financed Your Appliance and / or CPP through stores supported by an invoice and Manufacturer’s Warranty.
Asset Secure Membership Fee).
7. The Appliance is purchased new from the manufacturers’ authorized dealer/
Breakdown – a) For electrical and mechanical items, Breakdown shall mean the distributor and is supported by Manufacturer’s Warranty of not less than twelve
mechanical and/or electrical failure of a physical object that causes it to not function in (12) months and not exceeding five (5) years.
its intended manner. b) For furniture, Breakdown shall mean mechanical operational
or structural failure of frames, springs, joints, welds, mechanisms (including inclining, 8. The Appliance must be repaired at the authorized service centers as approved by
reclining, heating and vibrating), motors, levers or hand wands, or power or remote cords CPP or its third party service providers or sub-contractors.
used for sleeper, reclining, and inclining applications. 9. The Appliance is for domestic and personal use only. Cover is not valid on
Card – Your credit, debit, prepaid, cash and other similar cards. Appliance(s) intended for commercial, rental or profit generation purposes.
Card Loss – Loss by You or theft from You of a Card. 10. The Appliance is used in accordance with the manufacturer’s guidelines for the
Appliance usage including but not limited to regular maintenance and upkeep of
Constructive Total Loss [CTL] – An Appliance will be considered to be a constructive the Appliance.
total loss if the cost of repair of the Appliance exceeds 75% of the Covered Amount of the
Appliance. 11.Manufacturer’s Warranty remains valid throughout its validity period.
Covered Amount – The invoice value/purchase price of the Appliance specified on the A1.3 Exclusions
Invoice of certified/authorised Vendor/Retailer of the Appliance financed from BFL. CPP and its EWS Service Providers are not liable for and no indemnity will be provided in
Covered Event – Breakdown of the Appliance as defined under the “Coverage” clause post respect of any loss to the Appliance arising out of, caused by, occasioned by, attributable
expiry of Manufacturer’s Warranty. to or howsoever connected to:
Cover Period – The period which shall always be after expiry of standard Manufacturer’s 1. Any claim falling beyond the Cover Period.
Warranty and as per the tenure mentioned in Your welcome pack. 2. No Deductible is applicable.
CPP - CPP Assistance Services Private Limited, whose corporate office address is at 3. Loss or damage arising out of the Appliance not being used in accordance with
Ground Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42, manufacturer’s general instructions/guidelines.
Gurgaon – 122002, Haryana, India and registered office is at A-370, 2 Floor, Kalkaji, New 4. Loss or damage for which the manufacturer of the Appliance is responsible under a
Delhi 110019. guarantee and/or warranty/conditions.
Deductible – The amount which shall be borne by the customer in respect of each and 5. Loss or damage arising out of improper use of the Appliance
every claim made under this EWS. CPP’s liability to make any payment under the EWS is 6. Loss or damage arising out of modification or alteration of any nature made in the
in excess of the Deductible. electrical circuitry and/or physical/structural construction of the Appliance.
EWS – Extended warranty service for the Appliance, the terms and conditions of which 7. Where repair work is carried out by persons/agency that are not authorized by the
have been set out in this document. manufacturer or by CPP.
EWS Service Providers – Our underwriters or network of third party service providers 8. Superficial and inconsequential aspects such as noises, vibrations, warpage, oil
with whom CPP has contracted to facilitate EWS. seepage and sensations that do not lead to dismal performance of the Appliance.
Fee – The amount inclusive of applicable taxes, and printed in Your Welcome Pack sent to 9. Loss or damage to accessories used in connection with the Appliance that were not
You electronically, that You pay for availing Service when You purchase Your Membership. supplied at the time of purchase of the Appliance by You.
CPP reserves the right to revise its Fee at any point of time. 10. Replacement of any consumable item of the Appliance, including but not limited to
Home – The place where You permanently reside; which You have given Us as Your batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters, toner or software.
address while registering for the Membership. 11. Defects or faults that were not covered under the Manufacturer’s Warranty.
IMEI – International Mobile Equipment Identity 12. Loss or damage due to or consequent upon wear and tear and/or gradual
Jeeves – Jeeves Consumer Services Private Limited. deterioration of the Appliance.
Manufacturer’s Warranty – means the period of time for which the standard warranty 13. Loss or damage arising out of improper or abnormal electrical/gas/water sup-ply or
provided by the manufacturer for the Appliance shall be effective/available. signal connection to the Appliance.
Market Value – Cost of replacement of the Appliance as new at the time of damage less 14. The cost of transporting the Appliance to and/or from the place of repair.
due allowance for betterment, wear and tear and/or depreciation or the value which can be 15. Loss or damage caused by or arising out of the wilful acts or wilful gross negligence
realized from the market for such damaged Appliance, whichever is lower. or fraudulent acts by You and/or Your family and/or Your employees
Member – The person who has purchased and who has called CPP to register for the 16. Your consequential losses of any kind.
Membership.
17. Your legal liability of any kind excluding repair or replacement costs incurred by You
Membership - Your right to use the Service for which You pay the Fee, subject to these in respect of the Appliance by a Breakdown arising out of manufacturing defect and/
Terms & Conditions or as agreed with You from time-to-time. or due to poor workmanship of the service personnel of the authorized workshop
Normal Operating Condition – Ability of the Appliance to perform its specified function 18. Failure of parts which are subject to recall by manufacturer of the Appliance.
subject to the acceptable level of change in performance due to ageing or climatic
conditions. The acceptable level of change for this purpose will be as per the respective 19. The cost of repairing, restoring or reconfiguring computer software or any system
manufacturers’ specifications. programs.
Period of Agreement – Period of one (1), two (2) or three (3) years, as the case may be, 20. Any cost incurred with periodic maintenance of the Appliance, including parts
from the Start Date for which You have paid the Fee. replaced in course of such maintenance operations.
Service – Shall have the meaning given to it in Paragraph A below read in conjunction 21. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.
with Annexure 1 at the end of this Agreement (which specifies the benefits as applicable 22. Where the original serial number is removed, obliterated or altered from the
to You and will be provided to You for the Membership purchased by You). Appliance.
SIM Card – Subscriber Identity Module card. 23. Loss or damage arising out of improper storage or transportation of the Appliance.
SonyLIV – Online streaming services of various contents offered by SPN. 24. The cost of installation of the Appliances and/or any optional attachment to the
SPN – Sony Pictures Networks India Private Limited. Appliance.
Start Date – The date on which the Membership commences as set out in your Welcome 25. Loss or damage due to use of non-genuine parts, accessories and/or consumables.
Pack which we send to You electronically. 26. Where there is a change of ownership of the Appliance.
WardWiz – WardWiz India Solutions Private Limited. 27. Mechanical and/or electrical breakdown caused by overloading, strain, over-
We, Us, Our – CPP. running, freezing, excessive pressure, short-circuiting, heating.
Welcome Pack – The Welcome pack You get or We send to You electronically when You 28. Service/maintenance calls which do not involve malfunction or defects in the
have purchased the Service containing these terms and conditions and other information Appliance due to workmanship or material used by manufacturer.
relevant to the Service. 29. Damages caused by services performed by service personnel of the non-authorized
Year – A period of twelve (12) consecutive months. persons or repairer workshops.
You, Your – The Member. 30. Where the Appliance is subject to commercial, rental or profit generation purposes
except in cases of domestic/residential rental property.
The Service is provided by CPP in conjunction with its third party suppliers/service
providers. Should You have any queries about this Agreement or Your Membership, You 31. Loss or damage arising out of any external cause, including but not limited to fire,
can contact Us by email at [email protected] or by telephoning Us on 1860-258- theft, explosion, water damage, acts of God perils, riots/strike/malicious damage,
3030 (between 11 AM and 9 PM, from Monday to Sunday). You can also write to Us at act of terrorism, corrosion, rust, denting, scratching, animal/insect damage, entry
the following address: of foreign bodies etc.
32. Accidental damage both internal and external
CPP Assistance Services Private Limited
P O Box No 826, 33. Any circumstance, fact or matter of which You were or ought reasonably to have
Kalkaji Post Office, been aware prior to the commencement of the Cover Period.
New Delhi – 110019 34. Ionizing, radiation or contamination by radioactivity from any nuclear fuel or from
A. Services of CPP Asset Secure Membership (Please refer Annexure 1 of this any nuclear waste or from the combustion of nuclear fuel.
Agreement for the benefits as applicable to You for the Membership purchased by 35. The radioactive toxic explosive or other hazardous properties of any explosive
You): nuclear assembly or nuclear component thereof.
A1: Extended Warranty Service (EWS) 36. War, invasion, acts of foreign enemies, hostilities (whether war be declared or
A1.1 Coverage not), civil war, rebellion, revolution, insurrection, military or usurped power or
confiscation or nationalization or requisition of or damage to property by or under
To provide EWS to You, CPP at the inception of this Membership, will contract with EWS the order of any government or public local authority.
Service Providers and through them, will facilitate the repair or replacement in respect of
the Appliance caused by a Breakdown arising out of manufacturing defect and/or due to 37. Any loss or damage that arises when the CPP Asset Secure is not in force due to any
poor workmanship of the service personnel of the authorized workshop during the Cover reason whatsoever.
Period subject to the terms and conditions, exceptions and limitation mentioned herein or 38. Exclusion specific to furniture which is Appliance:
endorsed hereupon in future. a) Loss or damage caused by stains howsoever caused.
Maximum Liability: The maximum amount payable by Us under this EWS in respect of b) Maintenance, damage caused by normal or ordinary wear-and-tear, including
 but not limited to scuffing, scrapes, or other surface abrasions, including surface arising under this EWS; and (c) act prudently.
scratches on leather or fabrics. 3. Right to Inspect: If required by EWS Service Providers, their representatives and
c) Damage to mattresses, wicker and rattan furniture, nubuck, suede or exotic appointees, including a loss assessor or a surveyor or third party appointed in that
leathers, split-grain leather hides used in seat cushions, back cushions, or arm behalf, shall in case of any loss/damage or any circumstances that have given rise
areas. to a claim under the EWS be permitted at all reasonable times to examine into the
d) Components and mechanisms integrated into furniture, including but not limited circumstances of such loss/damage. You shall, on being required to do so by EWS
to adjustable bed frames, sinks, plumbing, robotics, TV lifts, electronics, USB Service Providers, produce all books of accounts, receipts, documents relating to or
ports, electrical outlets, electrical appliances, fireplaces, clocks. containing entries relating to the loss or such circumstance in Your possession and
e) Fading, colour loss, or colour change and/or cracking and peeling of leather or furnish copies of or extracts from them as may be required by EWS Service Providers
vinyl. so far as they relate to such claims or will in any way assist them to ascertain in the
correctness thereof or Our liability under the EWS.
f) Loss of foam and/or inner spring resiliency (including any impressions or
deformation). 4. Contribution: If, at the time of any claim, there is, or but for the existence of this EWS,
would be any other policy of indemnity or insurance in favour of or effected by or on
g) Repairs carried out by persons not authorized by the company/manufacturer. behalf of You applicable to such claim/Appliance, then We or EWS Service Providers
h) Checking, cracking, bubbling, or peeling of the finish. shall not be liable to pay or contribute more than its rateable proportion of any loss or
i) Chips, scratches, and/or breakage of glass or any brittle material used in damage.
manufacturing or mirrors, loss of silvering on mirrors. 5. Fraud: If You or any one acting on Your behalf shall make or advance any claim under
j) Any loss or defects covered under any warranty/guarantee/ other insurance the EWS be in any respect fraudulent, or if any false declaration/mis-representation/
policies. false statements be made or used in support thereof or if any fraudulent means or
k) Damage caused by fire, smoke, flood or other natural disaster, theft or vandalism. devices are used to obtain any benefits under the EWS or if the loss or damage be
l) Damage caused by structural problems or appliance malfunctions such as, but occasioned by the wilful act, or with Your connivance, all benefits under the EWS
not limited to, leaks from air conditioners, skylights, roofs, water heaters, or water shall be void and all claims or payments thereunder shall be forfeited.
pipes. 6. Automatic Termination: The EWS for the Appliance shall terminate immediately in
m) Furniture that is used for commercial, institutional or rental purposes. the event of admissible claim and settlement of 100% of the Covered Amount.
n) Furniture that has been mishandled, neglected, or abused other than intended A2: Multi-lingual Feature-Related Assistance Helpline
use as specified by the manufacturer. As part of CPP Asset Secure Membership, You get exclusive access to a multi-lingual
o) Furniture sold “as is” or floor samples. assistance helpline service that helps You understand the features of Your home
appliances in detail. Our expert advisor will understand Your query and explain all
p) Furniture showing signs of infestation, including but not limited to insects, aspects of the relevant features and working of Your appliances in a language that You
rodents, termites and cockroaches. are familiar with. The assistance helpline can help resolve feature related queries across
q) The effects of weather conditions upon the Appliance such as but not limited to many brands. You may call at our helpline number for all CPP Asset Secure customers,
sunlight, wind, weather, rusting, radiation, corrosion. from Monday to Sunday between 11 AM and 9 PM.
A1.4 Extended Warranty Service Claim Settlement A3: WardWiz Internet Security (Applicable for Desktops or Laptops only)
How to Claim - If Your covered Product does not work: You will be offered a comprehensive internet security solution for Your desktop/laptop,
1. Check the Appliance user manual/handbook to make sure the controls are properly powered and owned by WardWiz, who is a third party supplier/service provider and will
set and check the fuse in the plug. provide the benefits as mentioned below. WardWiz Internet Security key will be provided
2. Check whether You are covered under the terms and conditions of this Agreement. to You through the Welcome Pack sent to You electronically or through text message
3. Contact Us and We will connect You to the EWS Service Providers’ Helpdesk (SMS) to the mobile number provided by You to BFL.
18002660900 within seven (7) days of the occurrence of the Appliance Breakdown What is provided?
and We will make the appropriate arrangement’s to resolve the problem. If the WardWiz Internet Security, being a German product, ensures compliance with global
Appliance is portable, You may be asked to take it to the nearest repair center. standards. German technology in itself is a trademark for high quality and it protects Your
In the event of a loss, the basis of loss settlement shall be as follows: digital content in Your Computer with real-time protection against malware, hackers,
1. Where an Appliance can reasonably be repaired or reinstated at a cost less than identity theft harmful and unsavory web sites. The features include:
the replacement cost, CPP through EWS Service Providers will facilitate for repair 1. Proactive – Heuristic scan ensures Your system is protected as it analysis the
or restore the Appliance to its Normal Operating Condition. No depreciation will be behaviour of the applications running at the background.
deducted. 2. User Friendly - Eye pleasant and user friendly interface is the unique combination
2. In the case of a total loss/Constructive Total Loss [CTL] CPP may, at its discretion, built by WardWiz which is very simple to use.
either replace the Appliance with a new equivalent model with similar specification 3. Cost Effective – WardWiz is a cost effective solution which provides the multiple tools
not exceeding the Covered Amount for the Appliance or settle the claim in any other and utilities.
manner for the value not exceeding the Covered Amount. No depreciation will be 4. System Efficiency – Reduce random access memory (RAM) consumption and
deducted. reduces processor heating and helps to improve shelf life of personal computer (PC)
3. Claims subsequent to the payment of partial loss claim(s) shall be considered as a components.
Constructive Total Loss [CTL] if the cost of repairs exceeds the remaining Covered 5. Flawless encryption – Uses AES 256 which is the most advanced method of
Amount after payment of the partial loss claim. encryption and decryption.
4. In the event of settlement of Total Loss / CTL, this coverage under EWS will 6. For deriving benefit from WardWiz Internet Security, You must adhere to the
prematurely terminate with no refund of fee and the Appliance will become Our following specific terms and conditions:
property.
a) You are governed by and must comply with the specific license agreement
5. EWS Service Providers may at their option repair, reinstate or replace the and terms and conditions of WardWiz as applicable to You. They are available for
Appliance damaged or destroyed, or any part thereof through any repairer/dealer review at www.WardWiz.in.
or the manufacturer of respective Appliance instead of paying the amount of loss or
damage. b) The supported platforms are Windows XP, Windows 7, Windows 8, Windows 8.1 ,
Windows 10; 32 or 64 bits.
6. EWS Service Providers shall be entitled to retain any defective part replaced under
the EWS. c) Your computer (desktop/laptop) must have available disk space of 800 MB.
On receipt of the final survey report or the additional survey report, as the case may be, d) You must ensure that Your computer is equipped with at least 2GB RAM.
and on receipt of all required information/documents that are relevant and necessary e) You must download the WardWiz Internet Security application on Your computer
for the claim, the EWS Service Providers shall, within a period of thirty (30) days, offer a and provide the information required to install and run the WardWiz application
settlement of the claim to You. on Your computer.
A1.5 Your Responsibility, Duties and Obligations: Save as more specifically provided for f) WardWiz Internet Security is provided by WardWiz and WardWiz may at its
elsewhere in this Agreement, it is a condition precedent to CPP’s liability under this EWS discretion, add, modify or remove the product features during the Period of this
that, upon the happening of any event giving rise to or likely to give rise to a claim under Agreement for which We cannot be held liable in any manner.
this EWS: A4: Identifier (IMEI) and SIM Registration and Blocking Service
1. You will be required to provide Us or EWS Service Providers with a copy of the If You register Your mobile IMEI number and SIM Card number with Us, We will hold them
complete set of requisite documents at the time of claim that includes: safe should You ever need these details. If You lose Your Mobile, We will help You with the
a) Invoice of the Appliance; notifications that You need to make to block Your SIM Card.
b) Any documents provided by authorized service centre or CPP authorised partner A5: Preventive Maintenance Visit
fulfilling the repair request (as requested by Us); As part of this benefit, You will be provided with one (1) free home visit per year of a
c) ID proof (PAN is mandatory); technician over the period of this Agreement for preventive maintenance service (labour
d) Cancelled cheque copy; and only) of Your Appliance, for which We have tied up with Jeeves who is our third party
Any other document as required by Us (or EWS Service Providers) and communicated supplier/service provider and will provide this service.
to You as part of the claim process. For deriving this benefit, You are governed by and must adhere to the following specific
2. You shall immediately and in any event within seven (7) days, give notice of the same terms and conditions:
to Us or EWS Service Providers in writing or calling at our Extended Warranty Help
1) To avail this benefit, please call Us on the helpline number 1860-258-3030 and Our
Desk 18002660900 for this purpose, and in case of notification of an event likely to
customer service agent will assist You with the same.
give rise to a claim to specify the grounds for such belief.
2) Preventive Maintenance Visit will be provided in India in the cities under coverage
3. You shall not abandon the Appliance, nor take any steps to rectify/remedy the
network of Jeeves. Its network development of new cities is in progress. A current
damage before the same has been approved by EWS Service Providers.
list of cities where this service is provided is available on http://www.jeeves.co.in
4. You shall within fourteen (14) days deliver to Us or EWS Service Providers its
3) This benefit is governed by the terms & conditions of Jeeves, as may be amended
completed claim form detailing the loss or damage that has occurred and an estimate
from time to time. For detailed terms & conditions, please visit http://www.jeeves.
of the quantum of any claim along with all documentation required to support and
co.in/termscondition.aspx
substantiate the amount of indemnification.
4) This offer is not an instrument for payment and shall be used only for the purpose of
5. You shall expeditiously provide Us or EWS Service Providers with all the information,
availing the preventive maintenance service of Your Appliance.
assistance, records and documentation that We or EWS Service Providers might
reasonably require 5) Our role in relation to preventive maintenance visit shall be limited to that of a mere
facilitator, and We shall not in any manner be liable to You for any loss, damage or
6. You shall allow EWS Service Providers to inspect the Appliance or any other material
compensation in relation to or arising from its use.
items related to the claim as per the ‘Right to Inspect’ clause.
A6: SonyLIV Subscription
7. You agree to submit all applicable salvage/residuals either in terms of defective
parts or such applicable equivalent price on all Your repair claims to EWS Service As part of this benefit, You will be provided with subscription of SonyLIV, an online portal
Providers. service with various contents by way of streaming over the Internet on mobile and similar
other handheld devices and by way of mobile applications. With this You can watch live
Non-fulfilment of any of the above conditions may result in the EWS being considered as
television channels, latest television serials, live sports, movies, music with the best
void and all claims made against EWS can be rejected by Us or EWS Service Providers.
quality streaming and a premium experience.
A1.6 General Conditions:
You are governed by and must adhere to the following specific terms and conditions:
1. Due Observance: The due observance of and compliance with the terms, provisions,
1. This subscription is issued and governed by the terms and conditions of SPN, as
warranties and conditions of this EWS insofar as they relate to anything to be done or
may be amended from time-to-time. For detailed terms and conditions, please visit
complied with by You shall be a condition precedent to any liability of CPP under this
www.sonyliv.com/static/terms_of_use
EWS.
2. The redemption code is valid for a period of three (3) months from the date of
2. Reasonable Care: You shall: (a) take all reasonable steps to safeguard the Appliance
purchase of Membership.
against any Covered Event; (b) take all reasonable steps to prevent a claim from
 3. This offer is not an instrument for payment and shall be used only for the purpose refunded to You (or BFL) as the case may be. The refund of Membership Fee will be as
of availing services of SonyLIV on the supported devices. For details please visit per the following refund grid:
www.sonyliv.com a) Within fifteen (15) days: INR200 (Indian Rupees Two Hundred) will be deducted
4. Internet service charges applicable as per the plan availed by You from Your telecom and balance Membership Fee will be refunded.
service provider shall be applicable while accessing SonyLIV. b) After fifteen (15) days: No refund of Membership Fee.
5. Content available on SonyLIV shall be subject to change at the discretion of SPN at c) No refund of Fee shall be due on cancellation under any circumstances if You have
any time. used any of the features of the Service or if the cancellation notice is provided
6. You may watch a video through SonyLIV Service only in geographic locations where after fifteen (15) days from the Start Date.
SPN offers the SonyLIV Service. The content that may be available to view will vary by 2. We will cancel Your Membership on written notice to You:
geographic location. SPN may use technologies to verify Your geographic location. a) If We do not receive advance payment of the Fee from You (or BFL) on the date it is
7. Please write to [email protected] for further details or enquiries. due; and/or
8. Our role in relation to SonyLIV subscription shall be limited to that of a mere b) If You have failed to re-pay BFL the full amount paid by BFL to Us on Your behalf
facilitator, and We shall not in any manner be liable to You for any loss, damage or for Your Membership and We are informed by BFL to cancel Your Membership;
compensation in relation to or arising from its use. c) If You have at any time:
A7: Card Loss Reporting Service i. given Us false or materially incomplete information in relation to Your
If You lose Your Card, You can report a Card Loss to Us at our 24X7 emergency Membership; or
helpline number 6000 4000 (pre-fix STD code) or 1800 419 4000 (Toll-free) and We will ii. commit a material breach of the terms and conditions of Your Membership;
contact the Issuers on Your behalf and ask them to cancel or block Your Card.
d) At Our discretion, by giving You a notice of fifteen (15) days. If We cancel Your
B: General conditions Membership prior to the commencement of Cover Period due to any reason other
Please read this section carefully as it contains important information. than those mentioned in clause a), b) and c) above, CPP will refund 100% of the
Eligibility Membership fees to You. If We cancel Your Membership after commencement of
The Service is only available to residents of India who are over the age of eighteen (18). Cover Period, CPP will refund 100% of the Membership fees provided the EWS
Term of Membership service has not been used by You. Any claims reported to Us by You before such
cancellation by Us shall be accepted and processed in accordance with the above
1. CPP Asset Secure Membership is valid only if it is purchased within fifteen (15) days terms and conditions.
of purchase of new Appliance. Membership is available to the person whose name
appears in the Welcome Pack only and is non-transferable. Governing law and Jurisdiction
2. You must provide Us with full and accurate information in connection with Your These terms and conditions are governed by and must be interpreted in line with the
request for the CPP Asset Secure Membership. laws of the Republic of India. You and We agree that all the disputes/differences arising
out of or in relation to this Agreement shall be referred to the exclusive jurisdiction
3. Your Membership begins on the Start Date and continues for the period of the of and settled only by the courts in Delhi. You and We agree that terms and all other
Agreement in return for payment of the Fee. communications will be issued in English.
4. Advance payment of the Fee is the essence of the commencement of Our Dispute Resolution
Agreement with You. In case Your Fees is funded by BFL, then You must repay BFL
the full amount paid by BFL to CPP on Your behalf for purchase of Your CPP Asset 1. If any dispute or difference shall arise as to the fulfilment of any service offered
Secure Membership. CPP shall have the right to cancel Your Membership without under CPP Asset Secure (liability/claim being otherwise admitted by CPP), such
any notice to You if You fail to repay BFL any amount paid by BFL towards Your CPP difference shall independently of all other questions be referred to the decision of
Asset Secure Membership Fee. a sole arbitrator to be appointed in writing by CPP and You or if they cannot agree
upon a single arbitrator within thirty (30) days of any party [CPP or You] invoking
5. In case of desktop/laptop, You must install the WardWiz Internet Security on Your arbitration, the same shall be referred to a panel of three (3) arbitrators, comprising
desktop/laptop. In addition to compliance with the terms and conditions specified of two (2) arbitrators, one (1) each to be appointed by CPP or and You, and the third
herein, You must comply with the specific License Agreement and terms and arbitrator to be appointed by such appointed two (2) arbitrators and arbitration shall
conditions of WardWiz for use of WardWiz Internet Security. They are available for be conducted under and in accordance with the provisions of the Arbitration and
review at www.WardWiz.in. It is hereby clarified that WardWiz Internet Security Conciliation Act, 1996 as amended from time-to-time. The law of the arbitration will
is the property of WardWiz and WardWiz will always remain responsible and liable be Indian law, and the seat of arbitration and venue for all hearings shall be in Delhi.
for any services / claims arising from the use of WardWiz Internet Security by You.
6. Any change or new addition to Your Service shall be intimated to You at least forty- 2. It is also hereby further expressly agreed and declared that if CPP shall disclaim/
five (45) days in advance and such change shall become applicable to You from the repudiate the liability to You for any claim, and such claim shall not, within thirty-six
date of such intimation. However, it is clarified that at WardWiz’s discretion, the (36) calendar months from the date of such disclaimer have been made the subject
product (WardWiz Internet Security) features may be added, modified, or removed matter of a suit or proceeding before a Court of law or any other competent statutory
during the period of the Agreement. forum/tribunal, then all benefits shall be forfeited and Your rights shall stand
extinguished and the liability of CPP shall also stand discharged.
Limitations
Complaints
1. It is hereby clarified that EWS as described in Sections A1 is facilitated by CPP and for
this purpose, We have contracted with EWS Service Providers to provide the EWS to If at any time You want to tell Us about a problem with Your Membership please call Us on
You and their decision on EWS will be binding on You, with no recourse to CPP and for 1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday) or You can write to
which CPP cannot be held liable. the Complaints Manager at:
2. It is hereby clarified that WardWiz Internet Security is the property of WardWiz CPP Assistance Services Private Limited
and WardWiz will always remain responsible and liable for any services/ claims P O Box No 826, Kalkaji Post Office,
arising from the use of WardWiz Internet Security by You as set out in Section A3. New Delhi - 110019
You are governed by and must comply with the specific License Agreement and We will do our best to revert to Your query within 48 working hours. We will also do our
terms and conditions (EULA) of WardWiz as applicable to You. Our role in relation best to send You communications as relevant from time to time to keep You informed on
to distribution of WardWiz Internet Security to You shall be limited to that of a mere the progress. .
facilitator, and We shall not in any manner be liable to You for any loss, damage or If You think you are not getting a satisfactory response, You may escalate the matter to
compensation in relation to or arising from the use of WardWiz Internet Security. [email protected].
3. It is hereby clarified that Jeeves will always remain responsible and liable for any Recording calls
services/claims arising from the use of preventive maintenance visit by You as set
We record all telephone calls made to Us. We do this to:
out in Section A5. You will be governed by the specific Terms and Conditions of
Jeeves as applicable to you at the time of usage of Jeeves. Our role in relation to this 1. Provide a record of the instructions We have received from You;
service provided to You shall be limited to that of a mere facilitator, and We shall not 2. Allow Us to monitor quality standards;
in any manner be liable to You for any loss, damage or compensation in relation to or 3. Help Us with staff training; and
arising from the use of this service. Note that the service set out in Section A5 of this 4. Meet legal requirements.
Agreement will not be available abroad, and within India, this service will be available All communications and Membership documents will be in English unless otherwise
in the cities under the coverage network of our third party service providers. Please agreed.
refer to the specific terms and conditions of Section A5 in this regard. Your consent
4. It is hereby clarified that SonyLIV subscription is the property of SPN and SPN By entering into this Agreement You hereby expressly accord Your consent and authorize
will always remain responsible and liable for any services/claims arising from the Us to collect all the required data/information including any sensitive personal data
use of SonyLIV subscription by You. This subscription is issued and governed by or information from You under this Agreement. Prior to providing any information, You
the terms & conditions of SPN, as may be amended from time to time. For detailed have an option not to provide the data or information sought under this Agreement by
terms & conditions, please visit www.sonyliv.com/static/terms_of_use. Our role in sending to Us a written notice to that effect.
relation to distribution of SonyLIV subscription to You shall be limited to that of a By entering into this Agreement, You hereby expressly accord Your consent that for
mere facilitator, and We shall not in any manner be liable to You for any loss, damage the better performance of this Agreement We may transfer Your data/information to any
or compensation in relation to or arising from the use of SonyLIV subscription. city within India or to a country outside India as mentioned herein. If We do transfer Your
Further, SonyLIV Service streaming software is developed and designed to enable data within or outside India, We will make the appropriate checks to ensure that Your data
only streaming of content from SonyLIV Service through the SonyLIV Service is adequately protected.
ready devices. This software may vary by device and medium, and functionalities Remember that upon request, You have a right to see and review all the personal
may also differ between devices. This software is licensed to You pursuant to these information We hold about You and if found to be inaccurate or deficient shall be
terms and solely for the purpose of using SonyLIV Service and for no other purpose corrected or amended as feasible. If You would like to request this, please contact
whatsoever. SPN does not warrant the performance of the software, including Our Customer Services Team on 1860-258-3030 (between 11 AM and 9 PM, from
its continuing compatibility with SonyLIV Service. Any unauthorized use of the Monday to Sunday). Please note that there will be a separate administration charge
software is strictly prohibited and SonyLIV Service reserves the right to not provide for the provision of this information. Please note that We will not be responsible for the
the software (including updates) to You at any time and to discontinue the ability authenticity of the information provided by You to Us as required under this Agreement.
to access SonyLIV Service through such software at any time, without prior or any
You have the right to withdraw the consent earlier provided by You with respect to
notice. When You use SonyLIV ready device, You expressly represent that You have
providing Your data/information sought by Us anytime while availing the Services.
the express authority to use such device and be liable for any transaction conducted
Such withdrawal of the consent shall be intimated in writing to Us. However, in the
through such device on the site. SonyLIV streaming software permits only streaming event that You decide not to provide the data/information sought by Us or withdraw
of the content available on SonyLIV services and restricts the download and storage the consent earlier given by You, then We retain the right to not provide the services for
of such content. which such data/information was sought.
5. We cannot be held responsible for any loss, damage or fraud (direct or indirect) Data Protection Notice
which might occur to You due to wrong submission of any information to Us by You
or if are unable to provide the Services to You for reasons beyond Our control or even We will use the information You provide to:
after reasonable efforts made by Us. 1. Manage Your Membership;
Payment 2. Collect Fees when due; and
1. You (or BFL) must pay the Fee to Us on the date it is due and/or You must re-pay BFL 3. Provide the Service to You.
the full amount paid by BFL to Us on Your behalf for Your Membership. We may ask BFL to tell Us about changes in Your address and other personal and
2. CPP reserves the right to revise its Fee at any point of time but it will not change for financial details so that We can update Your records. This may include, but is not limited
Your existing Membership. to, asking for information about changes to any of Your personal information (e.g. phone
Cancelling Your Membership or fax numbers, or e-mail addresses).
1. You have a right to cancel Your Membership at any time during the period of this We may pass Your personal information to Our approved suppliers/service providers,
Agreement. If You exercise this right to cancel, then Your Membership will be including Our group companies, for the purpose of sending correspondence to You
cancelled immediately and any payment made by You (or BFL on Your behalf) will be and providing some of the features of the Service to You. They may contact You by
post, landline telephone or, if You have previously agreed, by email or mobile phone. By You need these services. Our suppliers will pass Your information (such as Your name,
taking out Your Membership and by giving Us Your address, phone number and email contact details, etc.) to third parties to enable them to assist You only in instances when
address, You agree that We and Our approved suppliers/service providers may contact You require help from them.
You using these methods, unless You have told Us not to. If You do not want Your details We may pass Your personal information to Our approved fulfilment and courier
to be used for these purposes, please let Us know in writing at any time. vendors so that We can send correspondence to You and provide some of the features
How We protect Your data of the Service to You.
We take data security very seriously and go to great lengths to ensure Your information is Marketing and Market Research
protected against unauthorised use of any kind. We have appropriate measures in place to To avoid contacting You unnecessarily about products or services You may already
safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc have, We will compare Your details with information on prospect files prepared by BFL.
have been verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for When We do this We may need to tell BFL/third party suppliers/service providers that
Information Security Management. You have subscribed for the Service or hold a product with Us and disclose enough
Our suppliers/service providers are vetted to ensure they comply with the necessary personal data to allow BFL/Our third party suppliers/service providers to identify You on
data protection protocol before they are approved. these files.
We are continually reviewing and updating Our security procedures as new technologies We and Our approved suppliers/service providers may also use Your personal
become available. All areas of Our website where personal information is collected information to contact You about goods and services that might interest You or invite
are secure and will display the ‘padlock’ symbol for reassurance. Where information is You to take part in market research surveys. You may be contacted either by post, phone
transferred it shall be encrypted using the latest encryption technology commercially or e-mail for these purposes. If You would prefer this not to happen, please let Us know
available. Please refer to Our data privacy policy on Our website in.cppgroup.com for more when You register, or call Us at any time if You change Your mind.
details. Grievance regarding Data Protection issues
Who We may pass Your details to and how they would be used If at any time You want to tell Us about a problem, discrepancy or grievance regarding
Updating Your records Your personal data/information/ details or the processing thereof, please call Our
We may ask BFL to tell Us about changes in Your contact details/details specifically designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11
related to the Services (subject to any disclosure contract in this regard that You may have AM and 9 PM, from Monday to Sunday) or You can also write to Our grievance officer at:
with BFL) so We can update Your Membership records. CPP Assistance Services Private Limited
Providing the Service P O Box No 826, Kalkaji Post Office,
When You purchase the CPP Asset Secure Membership, We will pass Your personal New Delhi – 110019
details and details of Your Appliances to EWS Service Providers with whom we have Our grievance officer will do his best to expeditiously redress any issues/grievance that
contracted to provide the EWS to You as described in Sections A1. We will only pass to You may have within a period of thirty (30) days from the date of receiving Your grievance.
them the relevant amount of information required for them to be able to provide You EWS
should You need it.
We may also pass Your personal details to Our approved suppliers/service providers
to provide some of the other services described in Section A. We will only pass to them
the minimum amount of information required for them to be able to identify You, should

Annexure I
List of benefits as applicable and provided to You for the Membership purchased by You.

CPP ASSET SECURE FEATURES LIST

Product Price Range Product Term Product

Multi-Lingual Anti-Virus for laptop/ Single Call Card Preventive LIVE TV Subscription
Extended Warranty
Assistance Helpline PC (WardWiz) Blocking Maintenance Visit (SonyLIV)

Approx perceived value (Rs.) 400 600 500 400 499 As Applicable

LED TVs ü ü ü ü û ü
Rs. 0 - 70k 1 Year
All Others* ü ü ü ü û ü

LED TVs ü ü ü ü ü ü
Rs. 70k - 5L 1 Year
All Others* ü ü ü ü û ü

LED TVs ü ü ü ü û ü
Rs. 0 - 70k 2 Year
All Others* ü ü ü ü û ü

LED TVs ü ü ü ü ü ü
Rs. 70k - 5L 2 Year
All Others* ü ü ü ü û ü

LED TVs ü ü ü ü û ü
Rs. 0 - 70k 3 Year
All Others* ü ü ü ü û ü

LED TVs ü ü ü ü ü ü
Rs. 70k - 5L 3 Year
All Others* ü ü ü ü û ü

*For ‘All Others’, refer Annexure II for list of appliances

Annexure II
List of other appliances

All Others*

Air - Conditioners Refrigerator Washing Machine Home Theatre Microwave Ovens HandyCam Vacuum Cleaner Kitchen Appliances Water Purifier

Phone Laptop / Printer DSLR Digital Camera LCD TVs Air Coolers Music System Water Heater Tablet
M-ASBAJAJ-MAY-2019