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    Case 1 Question and Answer

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    Banana Q
    The Glen Aire Bank and Trust experienced issues with their ATMs such as damaged machines, lost cards, and customer theft or muggings. [1] To address lost cards, ATMs could be designed to require card retrieval before completing transactions. [2] To prevent vandalism, especially at high-risk locations, security measures like cameras, alarms, and reinforced materials should be installed, and police patrols increased during peak times. [3] To reduce crime, ATM placement and lighting should allow for quick access and visibility, and users should be cautioned about risks of odd hours or isolation.

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    Case 1 Question and Answer

    Uploaded by

    Banana Q
    89 views2 pages
    The Glen Aire Bank and Trust experienced issues with their ATMs such as damaged machines, lost cards, and customer theft or muggings. [1] To address lost cards, ATMs could be designed to require card retrieval before completing transactions. [2] To prevent vandalism, especially at high-risk locations, security measures like cameras, alarms, and reinforced materials should be installed, and police patrols increased during peak times. [3] To reduce crime, ATM placement and lighting should allow for quick access and visibility, and users should be cautioned about risks of odd hours or isolation.

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    Case 1 Question and Answer.docx

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    Case 1 Question and Answer.docx

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    The Glen Aire Bank and Trust experienced issues with their ATMs such as damaged machines, lost cards, and customer theft or muggings. [1] To address lost cards, ATMs could be designed to require card retrieval before completing transactions. [2] To prevent vandalism, especially at high-risk locations, security measures like cameras, alarms, and reinforced materials should be installed, and police patrols increased during peak times. [3] To reduce crime, ATM placement and lighting should allow for quick access and visibility, and users should be cautioned about risks of odd hours or isolation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    89 views2 pages

    Case 1 Question and Answer

    Uploaded by

    Banana Q
    The Glen Aire Bank and Trust experienced issues with their ATMs such as damaged machines, lost cards, and customer theft or muggings. [1] To address lost cards, ATMs could be designed to require card retrieval before completing transactions. [2] To prevent vandalism, especially at high-risk locations, security measures like cameras, alarms, and reinforced materials should be installed, and police patrols increased during peak times. [3] To reduce crime, ATM placement and lighting should allow for quick access and visibility, and users should be cautioned about risks of odd hours or isolation.

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    © All Rights Reserved
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    of 2

    Case 1 (Q’s and Ans)

    1.As a member of the bank’s executive committee, what security measures do you recommend to deal
    with the unauthorized use of ATM cards?

    Since the bank can do nothing about stolen or lost ATM cards until it is notified, it must take
    action to prevent the primary reason for lost cards—customers leaving them in the machines
    after making a transaction. Most lost cards have been left at the ATMs by customers. The ATMs may
    be redesigned or altered to draw the user’s attention to the fact that a card remains in the machine.
    Currently, the machines drop the card into a return slot after the transaction is completed. Perhaps the
    machines could demand that the user retrieve the card before a transaction is completed, making the
    removal of the card essential and a required step in the user’s procedure. Clear instructions could be
    issued and available at the ATM locations spelling out this new step. A warning buzzer or bell (such as
    those in automobiles that warn the driver that the lights have been left on or that the key is in the
    ignition) could draw a user’s attention to the fact that the card awaits retrieval.

    2.What kinds of controls would you recommend to deal with vandalism problems?

    The bank currently relies upon visual observations by bank personnel, or police, or members of
    the public to prevent vandalism. None of the three ATMs have surveillance equipment or alarm
    devices. These may have to be installed, especially at theone location that has 75 percent of the
    problems—the train station ATM. The bank needs to know the times when vandalism most frequently
    occurs. It could then ask the police to increase their surveillance efforts during those times to aid
    in the apprehension of vandals. It may be possible to use a stronger material in the booths and
    surrounding lights to make it more difficult to break the see-through portions of the booth and
    to damage its lighting fixtures. Alarms, surveillance equipment, increased patrols, and less
    vulnerable booths are examples of prevention and feedforward types of controls.Access to the
    money inside the machine must be made more difficult. It might be possible to encase the
    machine with stronger, more break-in resistant material. An alarm hookup with the police
    department should be studied. Such a feedforward device could alert police that a break-in was in
    progress. Some ATMs have a video camera present to tape-record every user’s face. This type of
    surveillance device serves double duty—it helps prevent trouble and records the troublemakers in the
    act.

    3.What kind of controls would you recommend to deal with the problems of robbery and muggings at
    the ATM machines?

    Losses by customers through robbery and muggings occur inseveral ways. Users of ATMs have been
    held up and forced to use their ATM cards to withdraw money for the thief. Others have been
    held up after using the ATMs, out of sight of the surveillance provided. Still others have been
    robbed, thus losing their wallets, ATM cards, and their six-number codes that they foolishly left written
    down in their wallets. The efforts listed above may help to prevent robberies and muggings at or
    near the ATMs. Increased police surveillance and video cameras recording the station’s activities
    cannot do it all. Users must be cautioned that using these machines at odd hours and in darkness can
    be risky. The design and positioning of the ATMs must provide easy access by car with a
    parking spot for users set aside immediately in front of or next to the machine. Users can get
    in and out quickly with minimum exposure to robbers. In addition, ATMs should stand alone,

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    well away from other structures or plants that can offer cover for a thief waiting for a victim.
    Separate, detached lighting for the areas surrounding the ATMs make the robber wary and the area less
    inviting. The best controls rest with the ATM user. He or she should use such facilities in daylight,
    with another person, or when crowds of friendly people are near, and with good, common sense.

    The Glen Aire Bank and Trust experienced casualties from their ATMs caused by incidents such
    as damaged and unfunctional ATM machines, misplaced ATM cards, and casualty by the
    customers through thefts or street crime.

    Banks must take precautions to avoid the primary cause for misplaced cards after making a transaction,
    leaving them in the machines. In terms of controls, the bank must understand and know about the
    instances that crime happens most often. It might then ask the police to enhance their security efforts to
    assist in the identification of thieves at those periods. The bank should also use stronger materials such
    as detectors, monitoring systems (CCTV cameras), increased surveillance, and less prone booths. The
    structure and location of the ATMs must provide users with convenient access by car with a parking spot
    reserved immediately in front of the ATM machine or next to it, this may cause minimal exposure to
    criminals wherein users can get in and out fast.

    With the help of management lessons discussed during class, we have learned that as managers, before
    we act to the problem, we must have concrete plans. We noticed that the case has a lot of control
    problems. In our perspective

    Our duties as managers...

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