Curriculum Vitae: Personal Details

CURRICULUM VITAE
PERSONAL DETAILS
Name: Hardik Kadiya

Date of Birth: 27/03/1988
Nationality: Indian
Email: [email protected]
Mobile: 0469796458
Visa Status: Regional Provisional PR(Subclass:491)
OBJECTIVES
To obtain a challenging position as a Technology Officer specializing in Level 2 technical support, utilizing my
expertise in troubleshooting, problem-solving, and communication to provide high-quality technical support to
clients.
CORE COMPETENCIES
 PHP core C# core

 Active directory HTML
 Web server Microsoft Office
 Trouble shooting Manage network
 Azure Microsoft windows server
 ICT trouble shooting Network configuration
 Vmware SQL
 Javascript Python
 Cisco VNX
WORK EXPERIENCE
2/1/2021 to 20/12/2022
Position: Software Developer
Ar Digital solution, Toowoomba
Task Performed:
 Provided technical support to clients, including troubleshooting hardware and software issues,
diagnosing and resolving network problems, and providing guidance on software installation and
configuration
 Coordinated with Level 1 technical support team to escalate complex issues and ensure timely
resolution of client problems
 Utilized remote desktop tools to troubleshoot and resolve issues for clients
 Maintained accurate records of client interactions and technical issues using a ticketing system
 Developed and maintained technical documentation to assist Level 1 support team and clients
 Provided Support Active directory and DHCP .
 Provided Support on LAN, WAN , WLAN 8500 installation and configuration.
 VOIP connection
 Provided support on secure access, backups and recovery.
01/11/2020 to 01/01/2021
Position Title : ICT Support
Experimac, Toowoomba.(Internship for Professional year)
Tasks Performed:
 Provided technical support to clients, including troubleshooting hardware and software issues,
configuration
 Worked with cross-functional teams to identify and resolve technical issues
 Mentored Level 1 technical support team to improve their technical skills
 Developed and maintained technical documentation to assist Level 1 support team and clients
 Provided Level 1 technical support to clients, including troubleshooting hardware and software issues,
configuration
 Escalated complex technical issues to Level 2 technical support team
 Maintained accurate records of client interactions and technical issues using a ticketing system
 Participated in the development of technical documentation to assist Level 1 support team and clients
01/01/2013 to 17/02/2017
Position Title: Software and network engineer
Merchant Engineering College
Gujarat, India
Tasks Performed:
 Web site management
 User management
 Active directory
 Network management
 Project Management
 Cyberoam management
 Windows Server 2012 - 20195
 DNS, DHCP
 Office 365 administration
 Exchange
 VLAN, WLAN, WAN
 Windows 10 Setup and Administration
 VMware
 Virtual Machine
 Microsoft Azure
 Provide IT network support for core network infrastructure
 Add, Manage and Update user account
 Solve customer and staffs problems on-site and remotely by using Ticketing System
 Troubleshooting issues within the network to ensure it running efficiently and avoids all potential
future problems
 Liaising with third parties for equipment support
 Manage and support LAN/WAN network activities.
 Experience on Network monitoring tools.
 Manage CISCO-2960 switches, CISCO-3750, 3850 switches and its configuration and maintenance
 IOS up gradation of CISCO 2960, 3750, 3850 switches through TFTP server
TECHNICAL SKILL
 Strong technical knowledge of hardware,software and network troubleshooting

 Proficient in operating systems such as Windows, macOS, and Linux
 Experience with remote desktop tools such as TeamViewer and Remote Desktop Protocol (RDP)
 Excellent problem-solving and analytical skills
 Strong communication and customer service skills
 Ability to work well under pressure and manage multiple priorities
PROJECT
Plagiarism Check software FEB 2019 to JUNE2019

University of southern Queensland
Objective : Project Aimed to developed a software which will check plagiarism between two documents
whichever words are common will highlighted
Tools:MVCAsp.net, Microsoft SQL C#

Duties: After detailed analysis of system , i created a simple algorithm based on cosine similarity which will
identify the common words between two documents. Then by using c# and SQL . I also created data structure
design.
Online e book management
University of southern Queensland
Objective: Project Aimed to developed a website which will online register and login than buy book from site
Tools: PHP, mysql
Duties: After detailed analysis of system , i created a web site for purchasing book from online and also i used
payment gateway and tracking of book details.
ACADEMIC ACHIEVEMENTS
Master of Computing Technology

University of Southern Queensland
Toowoomba, Australia
Duration:Feb 218 to Nov-2019
Master of Computer Engineering

Gujarat Technological University
Basna,Gujarat India
Duration May 2011 to may 2013
REFEREES
References will provided upon request.

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CURRICULUM VITAE

Name: Hardik Kadiya

 PHP core C# core

 Strong technical knowledge of hardware,software and network troubleshooting

Plagiarism Check software FEB 2019 to JUNE2019

Tools:MVCAsp.net, Microsoft SQL C#

Online e book management

University of southern Queensland

Tools: PHP, mysql

Master of Computing Technology

Master of Computer Engineering

References will provided upon request.

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