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Phish Alert

Do your users know what to do when they receive a suspicious email? Should they call the help desk, or forward it? Should they forward to IT including all headers? Delete and not report it, forfeiting a possible early warning? KnowBe4’s Phish Alert add-in button gives your users a safe way to forward email threats to the security team for analysis and deletes the email from the user’s inbox to prevent future exposure. All with just one click!

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DSN.Rachel Madrigal
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78 views7 pages

Phish Alert

Do your users know what to do when they receive a suspicious email? Should they call the help desk, or forward it? Should they forward to IT including all headers? Delete and not report it, forfeiting a possible early warning? KnowBe4’s Phish Alert add-in button gives your users a safe way to forward email threats to the security team for analysis and deletes the email from the user’s inbox to prevent future exposure. All with just one click!

Uploaded by

DSN.Rachel Madrigal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Phish Alert Button

Employees report phishing attacks with one click


Phish Alert

Do your users know what to do when they receive a suspicious email?


Should they call the help desk, or forward it? Should they forward to IT including all
headers? Delete and not report it, forfeiting a possible early warning?
KnowBe4’s Phish Alert add-in button gives your users a safe way to forward email threats
to the security team for analysis and deletes the email from the user’s inbox to prevent
future exposure. All with just one click!

Outlook Toolbar Microsoft 365 Add-in Pane Gmail Add-On Gmail Extension
Adds a Phish Alert button Adds a Phish Alert button Adds a Phish Alert button Adds a Phish Alert button
for your users for your users for your users for your users

Gmail Mobile Outlook Mobile Outlook Mobile


(Android) (Android) (iOS)

When the user clicks the Phish Alert button on a phishing email, the email will be
directly forwarded to your Incident Response team.
Has fully customizable button text and user dialog boxes.
Clients supported: Outlook 2010, 2013, 2016, 2019 & Outlook for Microsoft 365,
Exchange 2013, 2016 & 2019, Outlook on the web (Outlook.com), the Outlook Mobile
App ( iOS and Android), Chrome 80 and later (Linux, OS X, and Windows), Gmail accounts
connected through Google Workspace, Gmail Add-on is compatible with Gmail in
browser and mobile clients. For more information on compatibility, please visit:
https://support.knowbe4.com/hc/en-us/articles/1500011951662-Phish-Alert-Button-Compatibility-Matrix
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Phish Alert Benefits

Reinforces your organization’s security culture, users can report


suspicious emails with one click.

Your employee gets instant feedback, which reinforces their training.

Incident Response gets early phishing alerts from users, creating a


network of “sensors.” You can change the receiving email address and
add a prefix.

You can change the user dialog box text regularly to coordinate with
your security awareness program. When your user opens email client,
the add‑in pulls in your updated messaging.

Easy Phish Alert Button (PAB) deployment options: Outlook PAB


installer for Windows, PAB manifest for Microsoft Products, Gmail
Chrome Extension PAB config file, and Gmail Add-on App for Google
Workspace

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When the User Clicks the PAB on a Phishing Security Test

When the User Clicks the PAB on a Non-Simulated Phishing Email

4
Phish Alert: How It Works

A new email arrives in an inbox.


The user thinks it’s a phishing attack.

They click on the Phish Alert button.

System determines if
Yes email is from KnowBe4. No

Our simulated phishing The email could be a legit


security tests come with a email, could be spam or
special SMTP header. a real phish.

The add-in contacts KnowBe4


The email is sent directly from
servers to record the action
the user’s email client to your
of the user in your
Incident Response Team.
Admin Console.

The user gets acknowledged Your IR Team receives a copy


for having security of the email with an attachment
top of mind. containing all SMTP headers.

The email gets deleted


from the user’s inbox.

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Further Enhance Your Management of Social Engineering Threats

Continue to push down your user’s Phish-prone Percentage.

Reporting of both simulated and real phishing emails involves


users even more.

Your Incident Response Team can act faster on possible real


phishing attacks.

Source: 2022 KnowBe4 Phishing by Industry Benchmarking Report

Note: The initial Phish-prone Percentage is calculated on the basis of all users evaluated. These users had not received any training with the
KnowBe4 console prior to the evaluation. Subsequent time periods reflect Phish-prone Percentages for the subset of users who received
training with the KnowBe4 console.

6
Phish Alert
Phish Alert Support Portal
support.knowbe4.com

Questions?
Email: [email protected]
Phone: 888-815-9494

To Learn More [email protected]

www.KnowBe4.com

855-566-9234

KnowBe4, Inc. | 33 N Garden Ave, Suite 1200, Clearwater, FL 33755 | Tel: 855-KNOWBE4 (566-9234)
www.KnowBe4.com | Email: [email protected]
© 2022 KnowBe4, Inc. All rights reserved. Other product and company names mentioned herein may be trademarks and/or
registered trademarks of their respective companies.
01C04K02

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