10/27/2022 ESCROW

Guidelines for
Merchants
2022

E-commerce Operations Department

SSL COMMERZ LIMITED
 ESCROW Guidelines for Merchants
Table of Contents
What is ESCROW Service? ............................................................................................................................. 2
1. Login to Merchant Panel ................................................................................................................... 3
2. Merchant Dashboard ......................................................................................................................... 4
3. Transactions Details .......................................................................................................................... 5
4. Service Delivery .................................................................................................................................. 6
5. Preparing Service Delivery CSV File............................................................................................. 7
6. Uploading the Service Delivery File .............................................................................................. 8
6.1: Service Delivery Upload Status .................................................................................................. 8
7. ESCROW SETTLEMENT PROCESS ............................................................................................... 9
PRECAUTIONS:........................................................................................................................................ 9

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What is ESCROW Service?

In an escrow payment service, customer buy goods from e-commerce companies which gets
deposited in third-party payment gateway. The money will be preserved on Payment Gateway
Trust Cum Settlement Account (TCSA).
After successfully delivered products to the customers, merchants submit the service delivery
file to Gateway Service Provider (SSL Commerz) and claim for settlement.
Gateway Service Provider will verify the delivery file through phone call, SMS, e-mails. After
completion of verification, GW Service provided will settle the service delivery confirmed
transactions.

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 1. Login to Merchant Panel
Merchant designated/registered User can access to SSLCOMMERZ merchant dashboard and
operated different functional activities. Only merchant designated Users can submit the service
delivery file through SSLC merchant dashboard( https://merchant.sslcommerz.com ).

• After clicking the link, the User will be directed to the following LOG IN window.

Insert User ID
Press Log In Button,
after inputting user id,
Insert
password and captcha.
Password

Insert
Captcha

• After inserting the necessary credentials i.e., user id, password and captcha, user need to press
Log In. Then merchant will proceed to the homepage of the portal.

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 2. Merchant Dashboard
After logging in, User enters the first page of the web Panel, and it is called Merchant
Dashboard.

• On the Ribbon/Main Navigation, located in the left side, User will see all the functions
like transactions, invoice, service delivery etc.
• On the middle and right side of the Dashboard, user will see different reports, summary
and graph of the merchant.
Reports & Summaries
Main Navigations

Transactions
Graphs/Charts

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 3. Transactions Details
From the Dashboard, User will select the Transactions menu. User will be able to view the
transaction-related functions here. Transactions details can be extracted from this tab. User can
view report up to 3 months at a time and extract 30 days transactions at a time selecting date
range and other filters boxes and generate .CSV button.
Navigation: Transactions>Date range>Search To>Generate CSV.

Click here to
download in CSV file.

Insert start
and end date
here.

• User will select the date range i.e., the start and end date for which transactions he
wants to settle.
• A CSV file will be downloaded from the portal with the transaction’s details. User will
only keep the delivered transactions in the excel file to work smoothly.

This is the Store ID of

the merchant.
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 4. Service Delivery
After downloading the CSV file from Transaction Tab, User will input the service delivery
transactions details in CSV file following the below criteria: (*marked are mandatory)
Navigation: Service Delivery>Demo Upload File Click Here.

Press “Click Here” to download the

demo CSV file to upload as Service
Delivery File.

Follow the instructions to fill-

up the file

Click “Service Delivery”

First.

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5. Preparing Service Delivery CSV File
After downloading the CSV file, User will input the CSV file following the below criteria:
(i) **Per file transaction upload limit 1000
(ii)** Upload file type must be csv
(iii) ** SSL Bank Id, Store Id, Delivery Company Code, Delivery Date, Delivered to Phone is required
(iv) ** Delivery date must be Y-m-d like (2021-07-07) and Delivered to Phone must be valid phone number
like (88017XXXXXXXX or 017XXXXXXXX).

(v) User will get the Transaction ID, SSL Bank ID and Store ID from the transactions file.
Merchant can use only the delivered transactions from this file.

• Transaction ID – The ID generated from merchant’s panel during the payment of any
order.
• Bank SSL ID - The Bank SSL ID generated at SSLCOMMERZ end and it's a unique ID
shared with the merchants. Merchant can find the Bank SSL ID on the transactions
report.
• Store ID – Every merchant has own store ID; this can be found on the transactions
report as well.
(vi) Invoice ID - User’s system’s order ID or consignment id.
(vii) Delivery Company Code – 3rd party Courier Code/Delivery partner code. For delivery by
own fleet, input Self.
(viii) Delivery Date – In which date the product(s) has been delivered.
(ix) Delivery Ref. ID – Courier/Delivery partner’s consignment ID. If it is not available then put
“N/A”.
(x) Delivery of – Which product or service is delivered.
(xii) Delivered to Name, Delivered to Phone, Delivered to Email is the customer’s information
during placing order or transaction.

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6. Uploading the Service Delivery File
After preparing the service delivery file, user have to upload the file in Service Delivery Section.
Navigation: Service Delivery>Choose File>Select File>Insert>Upload Now

Click Here to Select the File

and then click Upload Now
Button.

6.1: Service Delivery Upload Status: After Uploading the file, user will view the below
page. Here, User will view the Service delivery file upload status.

**Duplicate entry of service delivery file will be failed by the system. Ex: if same transactions
uploaded in two different service delivery files, then that mentioned transaction will be failed.

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 7. ESCROW SETTLEMENT PROCESS
After successfully uploaded the service delivery file, SSLC Ecommerce Operation team will
verified the service delivery from their end and process for escrow claim transactions
settlement.
a. If all service delivery confirmed by the customers, SSLC will settled the claimed
amount within 72 hours.
b. If any further documents/ Clarification requires ECOM OPS will communicated
with the merchant over emails and inform over Phone.

PRECAUTIONS:
a. DBID (Digital Business Identification Number) is mandatory for all e-commerce
merchants.
b. Multi-level-marketing business activities is strictly prohibited.
c. If the product is not available for delivery, there must be mentioned “Out of Stock”
in the website.
d. Delivery timeline have to be in the website.
e. If you submitted false/fake service delivery file, SSLC will submit report to
Regulatory against your registered merchant account with SSLC.
f. In case of any refund, the amount will be refunded to the same payment channels
(Card/IB/MFS) from which the transaction was made.
g. Service Delivery relevant documents must be preserved for a certain period of
times in your end.

---THANK YOU---
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