SOUNDPEATS

FAQ

BLUETOOTH-------------------------------------------------------------------- 1

SOUND--------------------------------------------------------------------------- 4

CHARGING---------------------------------------------------------------------- 5

TOUCH CONTROL------------------------------------------------------------ 5

CUSTOMER SERVICE TEAM---------------------------------------------- 6

1
SOUNDPEATS

BLUETOOTH

 How to reset SoundPEATS TrueAir2?

1. Clear the pairing record between the earbuds and all of your devices.
2. Place both earbuds back into the charging case and make sure that both
earbuds are in charging status (Both earbuds have solid red lights).
3. Press and hold both multi-function buttons for 10s until both indicators flash
in white twice.
4. If the resetting completed successfully, when you take the earbuds out of the
charging case, one earbud will flash red and white lights, and the other has
solid white light.

Note:

1. If any earbud flashes white light rapidly, please try to double tap the MFB,
then put it back into the charging case and take it out of the case again after a
few seconds.
2. While taking out both earbuds after successfully reset, please wait for
seconds before the earbuds pair to each other at first, then turn on the
Bluetooth of your device to connect. If one earbud doesn’t connect, please put
it back and then take it out, it should connect automatically then.

 Why does the sound of the earbuds cut or noise occur?

Reasons Workarounds
When using the earbuds close to personal computers, Please use the earbuds away
Wi-Fi routers, microwave ovens, refrigerators, etc. from Wi-Fi routers, personal
Refrigerators, microwave ovens, Wi-Fi routers, personal computers, microwave ovens,
Case 1 computers, etc. are devices that emit radio waves. refrigerators, etc. in order to
The earbuds may be affected by these radio waves when avoid radio wave interference.
using them in a location with a mixture of multiple radio
waves.
When using the Bluetooth device in the pocket of the When put the Bluetooth device
chest or pants, or a bag while listening to the audio. in a pocket or bag, move it to a
If the engine ear is diagonal to the Bluetooth device, it will place where there are no
affect the Bluetooth signal. As human body is the biggest obstacles between Bluetooth
Case 2 source of signal blocking. device and earbuds (such as
the human body) for Bluetooth
communication.

2
SOUNDPEATS
When using the earbuds closes to the other Bluetooth Turn off the Bluetooth function
devices. of the other Bluetooth devices.
Case 3 The earbuds may be affected by these radio waves when
using them in a location with a mixture of multiple radio
waves.
When using the device away from the earbuds, such as Keep the Bluetooth earbuds
in a different room. as close to the Bluetooth
Bluetooth communication gradually becomes weaker the player as possible.
Case 4 further away Bluetooth earbuds are placed from a Bluetooth
player.When using Bluetooth earbuds and a Bluetooth
player in different rooms with the doors closed, Bluetooth
communication may be weak.
When playing music with High-Resolution audio format Change the settings of the
or a large file size. Bluetooth audio streaming
Case 5 The file size becomes large when music files are compatible playback quality on your
with the High-Resolution audio format. Bluetooth headphones or
Music files with a large size may affect Bluetooth speaker to Priority on stable
communication. connection.
When a lot of applications are running at the same time Quit apps which you are not
Case 6 when use the Bluetooth function. using on the device to reduce
the load.

 What can I do if the earbuds stop connecting to my device?

1. Clear all the pairing records between the earbuds and the previous devices.
2. Try to clear some pairing names on the Bluetooth list of the device and
restart it then.
3. Put the earbuds into the charging case to charge and reset.
4. Take the earbuds out of the charging case and leave some time for them to
pair with each other. Then open the Bluetooth of your device to connect.

 What can I do if the left earbud and the right earbud won’t work
together?

1. Please use a piece of light sandpaper or microfiber cloth with a bit of

rubbing alcohol to clean the charging connectors to ensure the earbuds charge
well. A low battery can negatively influence pairing.
2. Put them back into the charging case to reset.

 What can I do if the earbuds connect to my phone, but not my

computer?
1. UNPAIR the earbud from the phone, then the earbuds will lose Bluetooth

3
SOUNDPEATS
connection to the phone and entry into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case. One earbud will flash red and white light, the
other earbud will stay in white. At this time, please turn on the Bluetooth of your
computer to connect.
4. If those do not help, you may need to update your computer's Bluetooth
driver. There is no driver for it. Bluetooth drivers must come from the specific
manufacturer for your exact computer model. Download and install the
appropriate Bluetooth driver from the computer vendor's website, then restart
your system before attempting to pair and connect to your SoundPEATS
earbuds.

SOUND

 Why does the volume of the earbuds reduce after using a period of
time?

The sound hole may have been blocked by foreign objects. Please clean the
earbuds regularly to avoid dust or secretions blocking.

 What can I do if one earbud is quieter than the other?

1. Please try to clean the earbuds.

2. Please change other songs or videos. For some songs and videos, the
sound effect is unstable.
3. Please change other devices. You can try this way:
- UNPAIR and delete from your original device
- Pair to a new device and play music
- UNPAIR and delete from this new device
- Pair back with original device
4. Try to reset the earbuds.

 Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.

2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the
settings to see if you have allowed both phone audio and media audio to be

4
SOUNDPEATS
transmitted through the earbuds.
6. Please change to some other devices to see if the condition is the same.

CHARGING

 What should I do if any earbud stops charging?

It is possible that your battery is completely empty, and it needs a bit of time to
activate itself. There might not be any sign of activity during the first minutes of
charging.

First, confirm if your symptom is resolved after charging your device for more
than 5 minutes.

If the LED indicator on the earbud stays off, please use a bit of light sandpaper
or microfiber cloth with a bit of rubbing alcohol to clean the charging
connectors and try to adjust the earbuds to ensure the led light is on, then
make sure to try and fully charge the earbud. This may take several hours.

What if the LED indicator on the earbud turns red for a while, then turns
off?

That means that the earbuds don’t need to be charged or that the battery
charge function isn’t activated.

TOUCH CONTROL

 What can I do if the touch controls do not work always?

1. Please touch the middle of the control area, and keep your hands dry, the
earbuds may not response on wet fingers.
2. Please try to skip songs for more times to find your ideal frequency to
control the earbuds.
3. Please touch the control area with different forces/angles/time to see if it
works.
4. Another way for you to have a try: discharge the earbuds, then charge and
reset.

5
SOUNDPEATS

CUSTOMER SERVICE TEAM

 What should I do if the problem about the earbuds is not mentioned

in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact
our support team through your order or our contact in the manual, we will
surely help you out soon. SoundPEATS provides 12-month warranty for every
product. Your satisfaction is always greatly important to us.