SOLUTION BRIEF
Moogsoft Enterprise
Continuous Assurance for
your Digital Business
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
You Now Have the Power to Prevent Outages
Organizations must provide continuous assurance across critical applications, cloud services
and infrastructure to succeed in today’s global marketplace. But that is easier said than done, as
digitally-transformed IT environments are harder to manage because they’re more distributed,
hybrid and heterogeneous.
Fortunately for IT Operations teams, Artificial Intelligence for IT Operations (AIOps) has emerged as
a proven and scalable way to streamline these complexities and reduce the alert fatigue draining
operations teams of key resources.
Built on Moogsoft’s industry-leading AIOps platform, Moogsoft Enterprise delivers continuous
service assurance for your digital business. As your system of engagement, it adds the critical layer
of intelligence and integration between performance monitoring and IT Service Management (ITSM)
systems to correlate events at scale across your technology stacks, whether on-premises or in the
cloud. It also provides a collaborative workspace to resolve situations and capture the remediation
knowledge for probable root cause of similar situations. Bottom line: Moogsoft Enterprise provides
rapid mean time to detect (MTTD) and mean time to resolve (MTTR) incidents so you can meet
service level agreements (SLAs) with your customers.
The Moogsoft AIOps platform uses artificial intelligence (AI) and machine learning (ML) applied to
the huge array of monitoring data from applications, cloud services, networks and infrastructure. It
proactively provides early detection of changing conditions so IT Operations teams can detect and
resolve the situation before it impacts customers, partners or employees. And DevOps teams can
effectively manage the agility that your digital busniess needs for improved responsiveness at scale,
all from a single view.
2 | ©2020 Moogsoft Inc. All rights reserved.
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
Today’s IT Operational or streaming monitoring data. The rigid logic
and limited scope of rules are unable to
Challenges do anything useful for global multi-cloud
environments.
Legacy IT Operations monitoring and
management tools fall short in today’s Another problem is an overabundance of
legacy monitoring tools that generate data
IT environments.
and reports that are siloed and fragmented.
Thus, IT Ops and DevOps teams lack a unified
The number of daily events triggered across
and comprehensive view between application,
multiple clouds, cloud services, applications
network and cloud service interactions. This
and infrastructure elements is overwhelming
forces IT Ops and DevOps teams to manually
and unmanageable with traditional IT
cobble together the information, a time- and
Operations tools.
labor-intensive process that doesn’t scale and
Today’s global business services require leads to errors.
interconnected microservices — identity,
The result is a slow, incomplete and
authentication, compute, storage, network
inaccurate data correlation that affects
services, and other processes — across the
incident remediation and resolution. Poor
enterprise and from public cloud services.
customer and employee experience directly
This service architecture’s fluidity and
translate into inefficient use of IT resources,
dynamism generate the required business
lower productivity, less revenue, and reduced
agility, but if any link in this “service chain”
profitability.
fails, then the related business-service
performance degrades or crashes . Now there is a better way for today’s services
assurance: Moogsoft AIOps.
Making sure system failures don’t occur
is a tall order. As each VM or container
fluctuates state, capacity or availability,
multiple monitoring systems collect these
Solving these Challenges
dynamic event changes to process and with Moogsoft AIOps®
present a current situation. Doing this
thousands or millions of times daily triggers Moogsoft AIOps applies artificial intelligence
downstream event storms lacking context (AI) techniques to solve the problem of
and resolution recommendations. The result: availability for today’s portfolio of business
Legacy enterprise management systems get services. It is a purpose-built System of
overloaded, and IT Ops and DevOps teams get Engagement powered by the most advanced
overwhelmed. AI algorithms; it endows IT Ops and DevOps
teams with complete visibility and control
The first generation rules-based enterprise
from a single view across the entire service
management systems simply cannot handle
delivery cycle.
dynamically changing conditions. Rules-based
systems cannot process the implications of The Moogsoft AIOps platform streamlines
data from unknown or never-seen events, IT Operations workflows and provides Ops
©2020 Moogsoft Inc. All rights reserved. | 3
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
Moogsoft AIOps - System of Engagement
teams with the rapid incident resolution • Simplifying operations - Moogsoft
capabilities they need to avoid outages, AIOps offers a single view for all
meet SLAs and help accelerate the digital business services. It is where the
transformation of their business. work gets done.
• Meeting and exceeding service
metrics - Moogsoft AIOps drives
System of Engagement – Moogsoft
down the mean time to detection
AIOps
(MTTD), mean time to acknowledge
As a single system of engagement, Moogsoft (MTTA), and mean time to resolution
AIOps provides a complete view of event (MTTR) for optimum IT performance
correlation of your application, cloud and greatly enhanced customer
and infrastructure monitoring systems. It experience.
automates workflows with out-of-the-box • 2w - Moogsoft AIOps bridges the
integrations and API integrations to external gap between IT Operations and IT
systems such as: incident management, Service Management by creating a
runbook automation and continuous software Situation Room (virtual war room)
delivery. Through dashboards and insights, for each incident to facilitate just-
IT Ops and DevOps teams can quickly see in-time social collaboration and
service and system health across the entire business service continuity.
portfolio of business services. IT Operation
integrations provide the means to customize
Moogsoft AIOps adapts to changes instantly,
Moogsoft AIOps for delivery of the highest
enabling DevOps to continually release
value a business needs, such as:
applications and services at the speed your
business demands.
4 | ©2020 Moogsoft Inc. All rights reserved.
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
Moogsoft AIOps Intelligent Service correlations across multiple service domains
Integration for complete real-time situational awareness.
Event correlation dramatically reduces the
Moogsoft AIOps adds a critical layer of alert fatigue noise by as much as 99%. With
intelligence between performance monitoring events clustered together and automatic
and IT Service Management (ITSM) systems ticketing funneled to incident management
- including applications, cloud services, systems, Moogsoft AIOps shortens the mean
and infrastructure monitoring systems to time to acknowledge (MTTA) and mean time
proactively identify and resolve incidents to resolve (MTTR) metrics for critical business
before they impact business services. services and applications.
With a broad portfolio of out-of-box
integrations and Moogsoft AIOps Workflow
Workflow Optimization Driven by
Engine, Moogsoft AIOps automates workflows
Moogsoft AIOps
to increase efficiencies and lower IT operating
costs. Through automated ticketing, knowledge Moogsoft AIOps helps to ensure availability,
recycling and probable root cause, IT Ops and performance, and customer experience
DevOs teams are in the driver’s seat. expectations are met, enabling IT Operations
teams to provide continuous assurance for
A key advantage of Moogsoft AIOps is
their complex IT environments.
its ability to perform millions of event
IT OPERATIONS DEVOPS
IT SERVICE PERFORMANCE
MANAGEMENT MONITORING
AIOPS
EVENT ALERT SITUATION PROBABLE ROOT
RESOLUTION
INGESTION CORRELATION COLLABORATION CAUSE
WORKFLOW AUTOMATION
CLOUD PERFORMANCE CONTINUOUS | INTEGRATION
SERVICES MONITORING & DELIVERY
Chef, Slack, PagerDuty,
AWS Azure Google Applications Compute Network
Puppet Jira xMatters
Moogsoft AIOps Service Layer Integration
©2020 Moogsoft Inc. All rights reserved. | 5
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
1 2 3 4 5
KNOWLEDGE RECYCLE
EVENT ALERT SITUATION PROBABLE
RESOLUTION
INGESTION CORRELATION COLLABORATION ROOT CAUSE
Moogsoft AIOps Workflow Lifecycle
Moogsoft AIOps Workflow Lifecycle Moogsoft AIOps redefines the role of the “war
room” with collaborative situation rooms.
Moogsoft AIOps follows a closed-loop
These virtual workspaces provide integrations
workflow lifecycle and uniquely integrates
to external IT systems such as incident
a collaborative workspace with dynamic
management or runbook automation for more
visualizations, AI-driven probable root cause,
IT efficiencies and productivity. Every operator
and API integrations to external systems
responsible for elements of a situation can
to automate workflows. You get integrated
get all the information they need with a few
run-book automation, incident and change
clicks of a mouse.
management, DevOps, and other service
management processes all from one view. Moogsoft AIOps is a game changer in both
reducing the MTTD and MTTR needed for
performance and service management, and
Moogsoft AIOps Workflow increasing the service quality that can be
achieved. Moogsoft AIOps delivers proactive
With traditional ITIL Incident and Problem notification of meaningful changes in your
Management, IT is placed in a reactive mode environment. This puts IT in a very different
once a ticket is issued. This leaves many mode of operation, shifting processes to the
organizations behind the curve when the left (before) a service-impacting situation
business service is digital. By the time the and enabling IT to deliver continual service
incident is detected and escalated within the assurance.
service management organization, customers,
With this algorithmic workflow approach,
employees and partners have lost time,
Moogsoft AIOps delivers service assurance by
transactions and, worst, brand faith.
shortening the mean time to detect (MTTD),
A notable change from the hierarchical ITIL mean time to acknowledge (MTTA), and mean
process, Moogsoft AIOps workflow eliminates time to resolution (MTTR) by up to 99%, with
the frequent “all hands on deck” clumsy a 60% reduction in incident tickets logged.
war-room conference calls that are typical
Here is an overview of the Moogsoft AIOps
for organizations using legacy approaches.
workflow, and an explanation and overview of
the value to the business:
6 | ©2020 Moogsoft Inc. All rights reserved.
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
Workflow What it does What values it brings
Noise Reduction • Deduplication of events at ingestion point • Alert severity change detection and self-
• Entropy (semi-supervised Machine clearing of alerts when monitoring agent
Learning) analytics of events’ importance indicates underlying issue has been resolved
and uniqueness, and then elimination of • Reduced efforts to manage noise as semi-
alerts with low entropy score. Think of this supervised algorithms replace 1000s of rules
as Noise Elimination • Reduced number of non-actionable
incidents as noisy alerts are eliminated
• Reduced MTTD as the haystack is
significantly smaller
Event • Grouping multiple contextually related • Reduced MTTR as contextual analysis of
Correlation alerts together and presenting them as a multiple related alerts together speeds up
situation for context incident resolution
• Aligning alerts from different monitoring • Reduced number of actionable incidents as
tools to the single business service incident this is an alerts compression technique
• Cross-Silo visibility as grouped alerts
represent application and infrastructure
events
Situation • Teams work together and in parallel on a • Reduced MTTR as no time is wasted in
Collaboration given incident ticket handover process and all participants
(Situation Room) see the same real-time events data
• Communication takes place through a
“single pane of glass” in the Situation Room • Enable transformation to DevOps/Site
Reliability Engineer (SRE) operating model
as alerts grouped in a situation can span
multiple technology domains
Probable Root • Investigating which of the alerts in the • Reduced MTTR as Moogsoft AIOps will
Cause situation reflects the root cause of the recommend what alerts may be root cause
incident • Increased productivity for operators as they
• The operators can use neural net are given effective tools to troubleshoot
recommendations (as trained by operators quicker
during previous incidents), alerts timelines,
topology and vertex entropy visualizations
Resolution / • Marking resolution steps in the • Reduced MTTR as system suggests probable
Knowledge collaboration journal root cause alerts
Recycle
• Marking probable root cause alerts prior to • Operator upskilling as knowledge from
closing subject expert is passed down
• Rating situations to analyze quality of • Improved stability and MTBF as problem
events and tuning entropy settings management is low-effort detection for
repeat incidents regardless of severity
©2020 Moogsoft Inc. All rights reserved. | 7
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
ALGORITHMIC
VERTEX PROBABLE
ENTROPY TIME LANGUAGE TOPOLOGY CORRELATION FEEDBACK
ENTROPY ROOT CAUSE
ENGINE
Alert Timestamp Text value Network Critical node Algorithms Learnings Root cause
Significance Patterns similarities proximity identification application from Ops identification
patterns with a behavior
deterministic
policy
Moogsoft Portfolio of Artificial Intelligence Algorithms and Application
Moogsoft Portfolio of Artificial a system of record such as an organization’s
Intelligence Algorithms and Configuration Management Database (CMDB).
Applications The CMDB acts as a data warehouse of
defined IT relationships for an organization’s
Moogsoft AIOps uniquely integrates a portfolio assets and business services. Enrichment
of AI algorithms for optimizing business with Moogsoft AIOps adds supplemental data
value through superior service delivery. The such as host names, site names, business
algorithms infuse the platform with an ability criticality, service classification and other
to learn from your data, including situations information. Enrichment can:
based on known patterns — and unknown
conditions never seen before. • Improve accuracy for clustering
alerts into Situations
Moogsoft AIOps algorithms include both
• Improve readability of alerts for
supervised and unsupervised AI techniques
operators
such as Machine Learning and Deep Learning
• Aid operators in investigating
to automatically learn from and leverage
situations
new information in hybrid and multi-cloud
environments. With over 50 patents in • Provide critical reporting data
artificial intelligence, Moogsoft’s portfolio of
AI algorithms is integrated with a closed-loop Over time, Moogsoft AIOps becomes even
workflow to align service management and more valuable to IT Ops and DevOps as it
monitoring for a scalable solution addressing learns from its previously resolved situations
today’s dynamic IT world. to further reduce the MTTD and MTTA metrics.
When similar trouble-borne conditions start
To assist IT Operations in incident and
to arise, Moogsoft AIOps will recognize these
problem management, Moogsoft AIOps
circumstances and bring information from
further enriches the clustered alerts by
previous incidents to the operators’ attention.
adding situational-specific information from
8 | ©2020 Moogsoft Inc. All rights reserved.
SOLUTION BRIEF | MOOGSOFT ENTERPRISE
Delivering Business Value Through ingestion, correlation and
causality, IT Ops and DevOps teams now
With the Moogsoft solution, IT Ops and have fewer situations to manage with
DevOps teams gain a deeper understanding situational context and root cause to
and control of the critical IT architecture, keep critical business services at peak
services and business applications performance levels.
underpinning the enterprise. Team members • Fulfillment and topping of service
get a rich set of tools for proactive quality goals - Drive down the mean
notification and recommended probable root time to detection (MTTD), mean time to
cause to avoid business service interruptions. acknowledge (MTTA), and mean time to
Business value and outcomes provided by resolution (MTTR) for greatly enhanced
Moogsoft AIOps include: customer experience and increased
productivity.
• Reduction of IT Operations
complexity and cost - Through • Continuous Software Delivery -
AI correlation and causality, Automate workflows with out-of-box
organizations can reduce actionable integrations and open APIs to incident
operator alerts by up to 99% and management, runbook automation and
incident ticket volume by up to 60%. continuous software delivery external
systems for improved responsiveness
• Continuous Assurance -
and scale.
Dynamically, Moogsoft AIOps
handles millions of events per day.
Resources
For further information please:
See customer success stories: www.moogsoft.com/customers
Review our blogs: www.moogsoft.com/blog
Take a test drive: www.moogsoft.com/request-trial/
Come to an event and meet us: www.moogsoft.com/events
©2020 Moogsoft Inc. All rights reserved. | 9
Moogsoft is a pioneer and leading provider of AIOps solutions
that help IT teams work faster and smarter. With patented AI
analyzing billions of events daily across the world’s most complex
IT environments, the Moogsoft AIOps platform helps the world’s
top enterprises avoid outages, automate service assurance, and
accelerate digital transformation initiatives.
Moogsoft | 1265 Battery St., SF, CA, USA, 94111
www.moogsoft.com
