Claire Beaver

ENGL 202D

Dr. Fine

February 18, 2023

Project 2

To: Dr. William Fine

From: Claire Beaver

Date: February 18, 2023

Subject: Cover Memo

Hello Dr. Fine,

I hope this finds you well. I have created the following messages as a way to effectively share

information with all involved parties. I hope they are to your liking.

The first message that was sent was an email to the entire staff of Newpex Consulting Firm. This

message was sent to inform the staff of a new vacation day policy. The goals for this message

was to ensure all staff had an understanding of the new policy and to strengthen the positivity

surrounding the new policy. I was able to accomplish this goal by being direct about the new

policy and how that would affect each of the current staff members. I feel that this message will

appeal to the audience because I will start off explaining how each staff member deserves and

needs time off to be their best self. I hope to have made each of the staff members feel

appreciated and valued.

company. The goal for this message was to inform the employees of the discontinuation of the

tuition reimbursement policy. I wanted the audience to understand this was a hard decision to

make, but it was something that needed to be done for the sake of the company. I was able to

accomplish those goals by being very direct and transparent with the problems the company

was facing.

The third message that was sent was an email to Ms. Ella Ginsburg, a representative of

SaleSpeed. This email was to inform Ms. Ginsberg of my previous complaint about the

electronic card readers and ask her to issue a refund since the machines did not work properly.

My goal for this email was be courteous, but also get a refund for the products that don’t do

what they said they would do. I wanted to continue building a positive relationship with Ms.

Ginsberg and SaleSpeed in general. I was able to accomplish this goal by making sure the

opening and closing lines were respectful and the rest of the email was neutral. I used logic to

get Ms. Ginsberg to understand where I was coming from as the owner of a business by

explaining what the products were intended for and how they weren’t meeting those

expectations.

I look forward to reading your feedback on the messages I have created.

Thank you,

Claire Beaver
To: All Newpex Staff

From: Claire Beaver, President

Date: February 17, 2023

Subject: New Vacation Day Policy

Hello to All,

To begin, I wanted to thank each and every one of you for your hard work and dedication to

Newpex. All of that hard work and dedication deserves to be compensated with paid time off

(PTO). However, HR has indicated that most staff members have accumulated 23 days of PTO.

Since this time is awarded to encourage you all to slow down in order to be the best you can

be, we are revising the company’s current vacation policy. This change is meant to encourage

all staff to utilize their PTO.

Our current policy states that employees are able to take paid time off (PTO) based on the

number of years of employment: 5 vacation days for employees with fewer than 3 years of

employment; 10 vacation days for employees with between 3 and 5 years of employment; 15

vacation days for employees with between 5 and 10 years of employment, and 20 vacation

days for employees with more than 10 years of employment. The current policy also allows

employees to rollover vacation days at the end of the year. Further, when employees leave the

firm, they receive a payout for unused vacation days, at a rate of $350/day.

Going into effect immediately, the new policy states that employees with fewer than 10 years

of employment will receive 15 days of vacation per year, and employees with more than 10

years of employment will receive 20 days of vacation per year. The amount of rollover and
payout will also change: employees can rollover a maximum of 5 days per year, and cannot

accumulate more than 25 vacation days total. Employees will no longer earn cash payouts from

unused PTO after January 1. Employees who have currently accumulated vacation days in

excess of the allowed 25 will receive a cash payout for those days; to receive the payout,

employees must submit a request form to the HR office no later than December 15.

We hope that this new policy will encourage you all to take a well-deserved break so that you

can continue to be the best you can be.

Please contact myself or HR with any questions regarding the new policy.

Many Thanks,

Claire Beaver, President

From: Claire Beaver, President

Date: February 17, 2023

Subject: Tuition Reimbursement Policy

Hello to All,

As I am sure most of you know, here at Surego we offer a tuition reimbursement program

which allows employees taking classes relevant to their career development to be reimbursed

for up to two classes per semester if they receive grades of a B or higher.

Unfortunately, due to the decline in profits we have been experiencing we will be discontinuing

this program immediately.

Employees who are currently enrolled and taking courses will be reimbursed for the present

semester.

We hope that we are able to reinstate this program in the future.

Please contact myself or HR with any questions regarding the policy.

Sincerely,

Claire Beaver, President

From: Claire Beaver, CEO

Date: February 17, 2023

Subject: Upgraded Plan

Hello Ms. Ginsberg,

I appreciate you reaching out to inform me of the newer version of the app that includes

improved functionality for tracking sales. While I am interested in this upgraded plan, I do have

a few reservations concerning the electronic card readers function.

I had previously reached out to SaleSpeed’s technical support and customer service regarding

the issue of the card readers being unreliable and it was explained to me that the issue is being

worked on and they hoped to have newer models available for purchase within the next two

months. I spoke with those departments in November and have yet to hear about the

availability of the newer models.

Regretfully, I am requesting a refund for the electronic card readers as they were to allow

customers to pay their check directly to a server on a tablet, rather than having to walk to the

register or wait for the server to process their check and receipt, but due to the card readers

being unreliable it is actually making the process more difficult for our customers.

Your service has been greatly appreciated and I would be grateful if you could please keep me

updated on when the newer models will be available for purchase as I would be interested in

learning more about the upgraded products.

Thank you for your time and service.

Claire Beaver (CEO – Park City Brewhouse)