Scribd Logo
Upload

Welcome to Scribd!

  • 75 views

    Pega Platform 8.8 4-7-2023

    Uploaded by

    Sasidhar

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Pega Platform 8.8 4-7-2023

    Uploaded by

    Sasidhar
    75 views6 pages

    Original Title

    pega_platform_8.8_4-7-2023 (3)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    75 views6 pages

    Pega Platform 8.8 4-7-2023

    Uploaded by

    Sasidhar

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    Pega Platform 8.

    8
    7 April 2023

    ©2023 Pegasystems Inc


    Pega Platform 8.8 2

    CONTENTS
    Case management____________________________________________________________________ 3

    ©2023 Pegasystems Inc


    Pega Platform 8.8 3

    What's new in case management


    8.8
    Case management features help you enhance the resolution of your cases by providing
    efficient, intuitive, and time-saving solutions. Key enhancements in this release of Pega
    Platform™ focus on showing predicted case outcomes and broadening the scope of
    features that Constellation applications support.

    Prediction widget

    In Theme Cosmos applications, you can now show a predicted case outcome, for
    example, the probability of missing the SLA or the risk of fraud, by adding the
    Prediction widget to the case view. Based on the concept of explainable AI, the widget
    provides case workers with insight into the risk or complexity of a case, to help them be
    efficient and make informed decisions when handling the case.

    Prediction widget at run time

    ©2023 Pegasystems Inc


    Pega Platform 8.8 4

    For predictions that the system makes using an adaptive model or a scorecard, the
    widget offers the possibility to zoom into the top five influencing factors that lead to a
    higher or lower probability. A bar chart shows the impact of each factor on the
    prediction. The maximum of five points represents the maximum negative or positive
    influence that any factor could have on the predicted value across all the cases.

    For example, in a claims case concerning a car accident, factors that contribute to
    increasing the probability of the case missing the SLA include the driver's age, customer
    tenure, car age, and involvement of a pedestrian. The lack of previous claims and the
    number of cars involved are factors that lower that probability.

    Prediction details with top factors

    ©2023 Pegasystems Inc


    Pega Platform 8.8 5

    For more information, see Adding a prediction widget to the Utilities pane.

    Promoted actions in cases

    Constellation case headers can now include a button that displays a common stage- or
    case-wide action. This enhancement gives visual prominence to optional actions and
    improves access to frequent tasks.

    Promoted action button

    For more information, see Configuring a full view.

    Support for saving tasks in progress

    Constellation applications now support saving a task that is still in progress. When
    working on a case, users can now choose to save the information they provide without
    submitting a form. They can return to the task at a later time without losing data, which
    saves effort and accelerates case processing.

    Support for Get Next Work

    Constellation now supports the Get Next Work functionality that selects the next
    assignment for the user based on application configuration. By choosing the most
    urgent or important work item, the application promotes user productivity, timeliness
    of processing, and customer satisfaction.

    ©2023 Pegasystems Inc


    Pega Platform 8.8 6

    For more information, see Creating a landing page for an application, Configuring a
    column-based landing page, Configuring a list-based landing page, Configuring a
    dashboard.

    ©2023 Pegasystems Inc

    You might also like