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Table of Specification

The document provides a table of specifications for the unit of competency "Exercise Efficient and Effective Sustainable Practices in the Workplace" for the Contact Center Services NC II qualification. It outlines three learning outcomes covering identifying, determining causes of, and conveying inefficient resource utilization practices. A total of 10 assessment items are distributed across remembering, understanding, applying, analyzing, evaluating and creating cognitive levels, with most weight given to remembering and understanding levels. The table was prepared by a trainer and approved by the president of the vocational institution.

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Marites Cebuala Azicate
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241 views2 pages

Table of Specification

The document provides a table of specifications for the unit of competency "Exercise Efficient and Effective Sustainable Practices in the Workplace" for the Contact Center Services NC II qualification. It outlines three learning outcomes covering identifying, determining causes of, and conveying inefficient resource utilization practices. A total of 10 assessment items are distributed across remembering, understanding, applying, analyzing, evaluating and creating cognitive levels, with most weight given to remembering and understanding levels. The table was prepared by a trainer and approved by the president of the vocational institution.

Uploaded by

Marites Cebuala Azicate
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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TABLE OF SPECIFICATION

SECTOR : INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)


QUALIFICATION TITLE : CONTACT CENTER SERVICES NC II
UNIT OF COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE PRACTICES IN THE WORKPLACE
MODULE TITLE : EXERCISING EFFICIENT AND EFFECTIVE SUSTAINABLE PRACTICES IN THE WORKPLACE
Number ITEM SPECIFICATION
OBJECTIVES/ CONTENT AREAS/ TOPICS
of Items Remembering Understanding Applying Analyzing Evaluating Creating
LO1: IDENTIFY THE EFFICIENCY AND
EFFECTIVENESS OF RESOURCE UTILIZATION
▪ Sustainable Development
▪ Resource use in the Home and in the 6 1, 2, 3 4 6, 7
Workplace
▪ Sustainability Policies and Practices in the
Workplace
▪ Using Data to Assess Resource Use
LO2: DETERMINE CAUSES OF INEFFICIENCY
AND INEFFECTIVENESS OF RESOURCE
UTILIZATION
▪ Resource Conversion and Waste Reduction 2 9 10
Techniques
▪ Inefficiencies in Resource Conservation and
Waste Reduction
LO3: CONVEY INEFFICIENT AND INEFFECTIVE
ENVIRONMENTAL PRACTICES
▪ Compliance and Reporting Information 2 5 8
▪ Compliance to Resource Conservation in the
Workplace
TOTAL 10 / 100% 3 / 30% 2 / 20% 2 / 20% 1 / 10% 1 / 10% 1 / 10%
Prepared by: Checked and Approved by:

RODOLFO R. TURO JR. DOMINIC A. ORJALO


Trainer TVI President
Contact Center Services NC II Dominic Institute of Science and Technology

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