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SaaS Operations DevOps Upgrade UAT Issue Document - v1.6

This document provides a template for reporting issues found during the user acceptance testing (UAT) phase of upgrading a BMC Remedy OnDemand or HRCM system. It requests customer and environment details, a description of the expected and actual behavior, steps to reproduce the issue, and any relevant screenshots or logs. The level of detail provided aims to help BMC support effectively resolve issues prior to going live with the new version.

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47 views7 pages

SaaS Operations DevOps Upgrade UAT Issue Document - v1.6

This document provides a template for reporting issues found during the user acceptance testing (UAT) phase of upgrading a BMC Remedy OnDemand or HRCM system. It requests customer and environment details, a description of the expected and actual behavior, steps to reproduce the issue, and any relevant screenshots or logs. The level of detail provided aims to help BMC support effectively resolve issues prior to going live with the new version.

Uploaded by

bonski3155
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CFD

SaaS Operations DevOps Upgrade


UAT ISSUE DETAILS

07 April 2023
BMC SaaS REMEDY UPGRADE –
UAT ISSUE DOCUMENT

Table of Contents

Information Required for UAT issue_______________________________________________________


Customer & Environment information:.................................................................................................
Please advise the expected Behavior:....................................................................................................
Issue Details:..........................................................................................................................................
Steps To Reproduce:..............................................................................................................................

PAGE 1 OF 9 CONFIDENTIAL
BMC SaaS REMEDY UPGRADE –
UAT ISSUE DOCUMENT

Document Information

Document Control

Category: SaaS Operations DevOps Upgrade

Document Type External

Oversight Executive: Tarun Sharma

Function DevOps

Content Owner: Aditya Sharma

Origination Date: 02-Jan-2015

Last Modified Date: 30-Nov-2016

Next Review Date: After three months from last modified

Revision History

PAGE 2 OF 9 CONFIDENTIAL
BMC SaaS REMEDY UPGRADE –
UAT ISSUE DOCUMENT

Version Date By Change reason

1.00 02-Jan-2015 Adnan Siddiqui Initial Draft

1.1  01-Apr-2015 Adnan Siddiqui  Content added in page 3  

1.2  25-Jul-2015 Adnan Siddiqui  Review and Modified  

1.3 25-Oct-2015 Adnan Siddiqui Issue Details Defined

1.4 04-Dec-2015 Adnan Siddiqui Removed Defined Priority

1.5 21-Mar-2016 Adnan Siddiqui Removed Defined Priority

1.6 30-Nov-2016 Aditya Sharma Header Content Updated


Content Updated on Pg-3 & 4
Dropdown Font color change

PAGE 3 OF 9 CONFIDENTIAL
BMC SaaS REMEDY UPGRADE –
UAT ISSUE DOCUMENT

Information Required for UAT issue


For each issue identified in the UAT phase, this document should be updated & attached while raising ticket.

Customer & Environment information:


Customer CUSTOMER NAME
Version/patch levels of BMC BMC Remedy OnDemand
product(s) Remedy Upgrade
From 7.6.04/8.0/8.1/
To 9.1/ 9.1 SP2

HRCM upgrade 4.0/4.5/4.6/4.7

Please advise the expected Behavior:

Issue Details:
Issue Summary Kindly describe the issue summary
Issue Description Describe the issue in detail. (Mandatory)

Issue Details
1. GO-LIVE BLOCKER: Choose an item.

2. Is this issue coming on your current PROD/QA too? : Choose an item.

3. If yes, did BMC support provide the fix for the current version: Choose an item.

 If the selection for Point# 2 is YES then the issue would not be considered as
a UAT/Go-Live Blocker because the issue persists in your current Prod/ QA
as well.

The issue is not caused due to an upgrade. Customer should report the same
Issue for Prod/QA with BMC Support.

PAGE 4 OF 9 CONFIDENTIAL
BMC SaaS REMEDY UPGRADE –
UAT ISSUE DOCUMENT

Steps To Reproduce:
Steps to Able To Reproduce? Choose an item.
Reproduce the
Issue NOTE: It would not be viable for us to fix the issue if it is not reproducible in the
System.

Steps to reproduce :

Complete Screen Screen shot will help us to reduce the issue resolution time
shot of Error

Logs If Any Choose an item. If Yes, please mention the File Name

Analysis if Any Any Additional Analysis Available

PAGE 5 OF 9 CONFIDENTIAL
BMC SaaS REMEDY UPGRADE –
UAT ISSUE DOCUMENT

BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have
worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to
mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user
experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every
business, and that IT drives business to the digital age.

BMC – Bring IT to Life.

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