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Moore

Bolt-on software provides specific functionality to complement existing ERP systems and employs custom business rules. There are many applications for bolt-on software, such as product data management and customer relations management. Bolt-ons connect to ERP systems through software components. While software was once delivered as rigid code for a single purpose, components allow for more flexible, upgradable code that can easily integrate with other systems. This shift toward open systems that can link to external software helped ERP vendors realize the value of offering applications components beyond internal integration.

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40 views2 pages

Moore

Bolt-on software provides specific functionality to complement existing ERP systems and employs custom business rules. There are many applications for bolt-on software, such as product data management and customer relations management. Bolt-ons connect to ERP systems through software components. While software was once delivered as rigid code for a single purpose, components allow for more flexible, upgradable code that can easily integrate with other systems. This shift toward open systems that can link to external software helped ERP vendors realize the value of offering applications components beyond internal integration.

Uploaded by

ana_joshi
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© Attribution Non-Commercial (BY-NC)
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Bolt-on is an artificially intelligent, comprehensive execution system providing very specific functionality or technology to complement ERP systems.

Bolt-ons employ client-specific business rules to meet unique needs. There are many useful applications of this type. The usual means of connection to other organizations with ERP systems is through software components. Most software has historically been delivered as inflexible code focusing on its originally intended application. A much easier approach is the idea of components where separate, encapsulated software code is written that is easier to manage, upgrade and connect to host systems. Open systems can easily accept modifications, additions or linkages to external software. Components make open systems possible. Since the underlying philosophy in early ERP systems was internal integration, there was initially little apparent value in developing open systems. However, the ERP user market soon identified the benefits of best-of-breed selection of modules, sometimes across vendors. Vendors then realized the need to offer applications components. The focus shifted from internal design coherence to the ability to communicate with external software. Service-based architectures were created enabling business transactions and data transfer from outside the core applications. Some examples where bolt-on software is used are product data management, product life cycle management, customer relations, e-procurement, order tracking, warehouse management, data mining systems, etc.

We need to answer 4 questions at the end of the case: 1) What option should Autore choose? a. Invest in the CRM system? b. Demand planning Bolt-Ons? c. Both? d. None? 2) What criteria should be used to make the decisions? 3) How do u know whether IT is the solution to customer acquisition and retention? 4) How to know how much u r spending on IT is right or not? Answers: 1) Investing in the CRM system is necessary Because the business is growing Many competitors are there and there is a need to catch up High churn rates are there and penetration rates and share of wallet rates are also varying very widely..! Also, customer base is not at all loyal and easily switches if prices of competitors are low Hence there is a dire need to retain customers as well as acquire new customers which can be done only thru a CRM After ERP, many problems had occurred..which need to be solved A Demand Planning Bolt on will only help make operations more efficient which will make the demand planning proactive But it wont solve the purpose of a CRM CRM will help provide an integrated record of all customer contacts thru all channels assemble an optimal schedule of appointments for salespeople and increase consistency of Moores interactions with its customers.objectives of wanting a CRM are mentioned in Exhibit 8 mention a few reasons from tht

2) Criteria : take a few mentioned in answer one and objectives and what a crm is for essentially 3) IT can help channelize all the operations, increase efficiency, etc. write some lines in support of IT.. 4) Budget ka tum finance waalokozyadaaayegalikhna ;-)

Learnings:
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http://www.iseing.org/emcis/CDROM%20Proceedings%20Refereed%20Paper s/Proceedings/Presenting%20Papers/C31/C31.pdf o There is a figure isme usko words meinlikhsaktehai http://www.customerservicepoint.com/crm-system.html

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