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The DocuSign Advantage

DocuSign is a trusted leader in agreement technology known for its reliable and secure e-signature solutions. It has over 500,000 customers worldwide across many industries. DocuSign prides itself on its strong customer success through various support services and a large customer success organization. It also leads in innovation as the pioneer of e-signatures and continues to invest heavily in new technologies through its agreement cloud platform.

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naveed hassan
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50 views3 pages

The DocuSign Advantage

DocuSign is a trusted leader in agreement technology known for its reliable and secure e-signature solutions. It has over 500,000 customers worldwide across many industries. DocuSign prides itself on its strong customer success through various support services and a large customer success organization. It also leads in innovation as the pioneer of e-signatures and continues to invest heavily in new technologies through its agreement cloud platform.

Uploaded by

naveed hassan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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DocuSign Differentiation

TRUST
DocuSign is the trusted brand in agreement technology, to the point that our name has become
a verb.

● Real Time Status Visibility at​ ​https://status.docusign.com/


● 99.99% availability with no maintenance downtime for eSignature
● Secure replication of customer data to geo-dispersed data centers in near real time
● FedRAMP authorized
● ISO 27001 and the PCI Data Security Standard
● SOC1/SOC2 standards
● AES 256-bit, or equivalent, encryption key
● Data centers in the US, Canada, Europe and Australia
● Compliant with European Union’s General Data Protection Regulation (GDPR)

CUSTOMER SUCCESS
We have the most accumulated experience in making customers successful, as well as the
most people of any company focused on designing, engineering, and supporting new
agreement technologies to help our customers continue to innovate.

● Over 500K customers worldwide, including:


○ 10 of the top 15 global financial services companies
○ 7 of the top 10 global technology companies
○ 18 of the top 20 global pharmaceutical companies
○ 800+ federal, state, and local government agencies
● Net Promoter Score of 66 (at the level of Apple and Amazon)
● #1 electronic signature app on Salesforce AppExchange
● Largest customer success organization in the industry (700+ qualified experts)
● Flexible services that make it easy to get started
○ Implementation services
○ DocuSign University live and self-paced learning
○ 24/7 global support
● Community support in forums, Dev Community and presence on GitHub, Stack
Overflow, and self-service tools
● Best-in-class experience for developers with the most code examples, SDKs and toolkits
plus clear API documentation
● Quantified Customer Engagement & Benefits:
○ Comprehensive DocuSign Customer Success Programs
■ 10K+ engagements annually
■ Nearly 2K unique use cases deployed
■ 40+ accredited partners
○ $36 saved per document compared to paper processes
○ 9 days average faster turnaround time versus paper processes

INNOVATION
DocuSign is the innovation leader in agreement technology. We pioneered e-signatures, and
now we’re leading the way to modern systems of agreement.

● First cloud e-signature solution


● First agreement cloud, automating and connecting the entire agreement process
● $300+ million invested in agreement technology R&D
● 750+ product innovations delivered, with increasing volume and velocity
● A comprehensive,​ ​DEVIES award​-winning API, which has been used for 1,000+
customer-built integrations
○ More than 60% of DocuSign transactions are through the API
● Award-winning mobile apps that are top rated across iOS, Android and Windows

COMPLETENESS
DocuSign delivers the most comprehensive and connected agreement cloud.

● Automate and optimize every stage of the agreement process from preparing, signing,
acting on, and managing agreements
● More than a dozen applications for e-signature, document generation, contract lifecycle
management, clickwrap agreements, guided forms, and more
● Industry-specific products for for financial services, real estate, banking, sales, HR, and
procurement
● Modules for accepting payments in conjunction with signing and for accepting
non-signature seals, such as chops (Japan)
● Hybrid cloud products that allow on-premises hosting of DocuSign
ECOSYSTEM
The DocuSign Agreement Cloud integrates with the most popular business applications, giving
greater agility and speed for businesses to innovate. With our broad network of Trust Services
Providers, we are able to ensure the highest coverage across local regulations.

● 350+ pre-built integrations with partner applications, such as those from Salesforce,
Microsoft, SAP, Google, Oracle, Box, and Workday
● Broad network of Trust Services Providers that enable local regulatory compliance
across 180 countries

LEADERSHIP
Thanks to our customers, we’ve been recognized as a leader in agreement technologies and
together we’ve helped contribute toward a healthier planet.

● Market share leader for eSignature


● Ranked as a leader in the Forrester Wave got CLM
● Ranked as a leader in the Gartner Magic Quadrant for CLM
● Leading the way in helping the world replace resource-intensive processes with
eco-friendly digital transformation. Together, we’ve saved:
○ 20M+ sheets of paper
○ 2.5M+ trees
○ 2M+ gallons of water
● 1-1-1 Model and DocuSign IMPACT Foundation
○ Millions of dollars donated in grants
○ Thousands of hours volunteered
○ Thousands of nonprofit customers using donated DocuSign licenses

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