BigAnt Messenger

Version 5.6

User Manual

Document Rev. March 26, 2019-BA1B

Table of content:

Account Basics ................................................... 3

Sign in to BigAnt ............................................. 3 Groups & Discussions ......................................29

Sign out of BigAnt .......................................... 5 About Groups and Discussions .....................29

Safe sign-out .................................................. 5 Groups & Discussions ...................................30

Auto-sign in .................................................... 6 Invite contacts to a group or discussion ......32

Change your password ................................... 7 Groups/Discussions history ..........................33

Active Directory Accounts .............................. 8 Remove someone from a group ..................34

Edit your profile ............................................. 9 Quit groups or discussions ...........................35

Set your BigAnt status .................................. 11 Transfer group ownership ............................37

Messages ......................................................... 12 Mention a group member ............................39

Send and read messages .............................. 12 Group member settings ...............................40

Secret message ............................................ 13 Group sharing files .......................................44

Default directory for received files and messages Mobile Apps .....................................................45
..................................................................... 14 BigAnt for iOS ...............................................45
Send files ...................................................... 15 BigAnt for Android .......................................47
Voice message.............................................. 16 Miscellaneous ..................................................50
Remote Access ............................................. 17 Edit My Contacts ..........................................50
Unread messages ......................................... 19 Capture Screen .............................................52
Message History ........................................... 20 Use Tabbed Chat Windows ..........................54
Release a Bulletin Message .......................... 22
Bulletin message manager ........................... 24
Custom Emoticon ......................................... 25
Group messages ........................................... 27
Account Basics
Sign in to BigAnt
Sure, you need to sign in before you can chat with others, it could be frustrating if you are unable to
login. Just follow instructions below:

Sign in your BigAnt account

1. Run BigAnt client, you will see BigAnt Messenger login page
2. Enter your Account and Password

3. Click ‘Network’ settings at bottom right corner

4. Enter your Company Code, Server address and Port then click save button. Company code is
abbreviation of your organization/company, which is preset by your BigAnt administrator,
please leave it as “default” if you are not for sure.
5. Click ‘Sign In’. Now you can chat with your teammates

Tips:

Those information Company Code, Server address and Port can be got from your IT BigAnt
Administrator.
 Troubleshooting

If you see error messages like following, it usually means the information you input is incorrect.

Invalid user: There's a mistake in your Account. It could be a typo, or the wrong account.
Double-check that it's the same account that your BigAnt administrator assigned for you.

Server access failure/always connecting: There’s a mistake with IP or Port. If you are not sure
for that, just contact your BigAnt admin. IP/Port is used to connect to your BigAnt server, and usually
won’t be changed.

Tips for Admin: Are you tired of entering network information for every user? Such information
can be preset in BigAnt client installer, simply rename the BigAnt client install program as
follows and distribute it to all messenger users:

SsDefault_IPyourBigAntServerIP_PortyourBigAntServerPort.exe

For example: SsDefault_IP192.168.1.17_Port6091.exe

Run it and then the BigAnt messenger network settings is set as:

Company code: Default

IP:192.168.1.17 and Port:6091

Sign out of BigAnt

Safe sign-out
If you are using a public computer, or worrying about others access your BigAnt during your leave, safe
Sign-out is required.

Exit

1. Find BigAnt icon in system tray area

2. Right click on BigAnt icon, and click Exit to quit BigAnt.

3. Also you can set to exit program when close BigAnt main panel.
Open system settings from BigAnt main panel, and go to General then check Exit program in
Main Panel section.
Auto-sign in
Auto-sign in
You can check ‘Remember password’ and ‘Auto-sign in’ when login, thus you will sign in
automatically whenever you run BigAnt.

Open system settings from BigAnt main panel, and go to General then you can find these two
options in Login section

If you would like to auto-sign in BigAnt whenever staring your computer, just check those three
options.
Change your password
Change your password
Changing the initial password assigned by your BigAnt admin to one that easy to remember.
You may find modify password option from following two ways:
1. Go to BigAnt main panel and click main menu in the bottom
2. Click modify password to open the password manager

3. Or you can click system settings in bottom of main panel, and click security to open
password manager

4. Fill in your new password to change your login password

Active Directory Accounts
Active directory accounts
BigAnt accounts also can be imported from the Active Directory of the domain. Please note, in
this case your account is authenticated with AD domain, thus BigAnt password can’t be
modified from the client end.
Edit your profile
Profile

Completing your BigAnt profile helps your team members learn more about you. Such as job
title, phone number, email address…

Here's how to add details about yourself, upload a photo and edit what I do.

Change your Profile information

1. Go to BigAnt main panel

2. Click the rectangle area which is displayed as your avatar in top left to open your profile

3. Click Edit profile on right side

4. Make your edit to each item except your name in profile and click Save when you’re done

Change your Avatar

1. Go to BigAnt main panel

2. Click the rectangle area which is displayed as your avatar in top left to open your profile
3. Click your avatar

4. Go to custom avatar, click upload your photo to select a picture from local disk
5. Adjust the crop for your photo, then click Ok to save it

Edit what I do

Post what you’re doing or feeling, share your idea here and let others learn about things you
care.

1. Go to BigAnt main panel

2. Mouse over ‘Edit what I do’ next to your name, then that line will be highlighted with blue
border

3. Click to write your idea and press enter when you’re done

Tip: Your words are up to 50 characters.

Set your BigAnt status
Set your BigAnt status

The icon next to your name shows your BigAnt status. You have 5 options to set as your status.

Click the icon next to your name to set your status as Away when you need to leave for a while,
thus the contact that sends you messages won’t expect an instant response. The system will
auto switch your status as Away when inactive after 15 minutes. This can also be changed in
settings panel
Messages
Send and read messages
Send and read messages
To send and read messages is a basic function of BigAnt.

Send a message
When you login this BigAnt messenger, you will see the main panel, locate people/group you
want to contact in structure list, double click the target contact to open the chat window. Just
type your message, and click enter to send.
Tip: Press CTRL + Enter to start a new line when typing a list in your chat window

Message receipt
A message receipt helps to know if your message is read when you are looking for a reply from
the contact you are messaging. There will be an unread tag beside the message you sent, and it
will disappear when the contact opens your message.

Read messages
When BigAnt system tray is flashing with someone’s avatar, it means you’ve got a message
from him or her, click to read it.
Secret message
A secret message is designed for an absolutely private and secure purpose. It requires you
entering BigAnt password to read it.

Send a secret message

Double click the target contact to open the chat window, click the icon ‘send a secret message’
in input box, the icon with highlighted blue color shows that your typing message will be sent
out as a secret message.

Read a secret message

A secret message won’t be readable in recipient chat window, instead it requires entering your
password to read it.
Default directory for received files and messages
Messages you received will be auto saved locally. And you can set the default folder for saving
data.

1. Go to BigAnt main panel

2. Click System settings in bottom to open the Settings window

3. Go to Message, and you can change the default directory in File Management section.
Send files
Send a file
There are several easy ways to send a file from your computer:
 Drag and drop the file to BigAnt chat window.
 Copy and paste any file directly into the message box.
 Send a file of a folder by clicking the transfer file icon within the chat window

 Send a file by right clicking on the target contact, then click Send Files

To upload a file:

1. Once a file/folder is sent, it will be uploaded to your BigAnt server

2. You can recall the file within 5 minutes.

3. The size for uploading a file is unlimited.

Note: It will be switched to P2P transfer mode when the file size exceeds the limitation of your
BigAnt server settings.
Voice message
When you are walking outside and hardly to type, try to send a voice message from BigAnt app.
It’s really helpful and easy to use. If you are tired of typing or you think talking is more efficient
to express your idea, then try voice message.

Desktop
1. Click Voice Message in Chat window to start recording

2. A voice message is limited to 60 seconds. Just click Send button to stop recording and send
your voice out.

3. The message will be titled with [Voice] when it is received by your contact

4. When you receive a voice message, just click it to play

Android/iOS

1. Tap the audio icon at bottom of your dialog

2. Then hold the rectangle with ‘HOLD TO TALK’ to start recording

3. Release to send your voice when you finish speaking
4. And, just slide up to cancel the current recording

Note: The time limit for recording a voice message is 60 seconds. It will be sent out once
reached the time limit.
Remote Access
Sometime it’s faster to figure out a technical issue by sharing your screen and desktop
controlling. BigAnt allows you to remote access the contact’s computer to locate an issue.

Remote desktop controlling

To start a remote access request:
1. Open chat window between you and the contact
2. Click the remote access icon in top of the chat window to send your remote control request

3. When the contact accepts the request, you can access the remote desktop, and take
control.

4. Right click on the top border of remote screen, mouse over display and you can change the
current display colors according to your network status.
Remote screen sharing
To start a remote screen sharing:
1. Open chat window between you and the contact
2. Click the white triangle of remote access icon to open the menu list

3. Click Remote Screen to send your control request

4. Once the contact accepts your request, you can watch everything displayed on screen, and
the contact’s actions.

Troubleshooting:
Always connecting usually means you are in a different network. LAN is recommended for the
use of remote desktop.
Unread messages
No worries about missing important messages anymore. All unread messages are counted and
shown as digit notify next to your avatar. You may click on it and check out all unread messages.
See following screenshot which denotes you’ve got 2 unread messages:

When you click on it, it shows the list of unread messages as follows:

Note: Even if you’ve browsed all in unread message manager, the red dot with message number
will keep reminding until you open/ignore all.
Message History
With BigAnt, all messages are logged on both server and client end, we understand issue
tracking is important for business. Searching message or tracing conversation is convenient,
which can be performed as follows:

Search a message

To search a message with key words in archived conversation, please do as follows.

1. Go to BigAnt main panel

2. Click Main Menu, and mouse over History

3. Click Message manager to open the message library

4. Here you can find all conversations, browse message history and search target message
record

Tips:
 Browse the entire conversation with someone by selecting contact from left side.
 If searching result is empty, please try to switch to a different month, this helps narrow
down searching results.

Trace message history

1. In chat window, click History button in message box to open message history

2. Switch date from calendar to browse message history in that day

3. Click Files Records tab next to History to view files in the conversation
4. Click close icon next to History to close the history window
Release a Bulletin Message

Who can use this feature?

 The BigAnt admin

 People who are authorized by admin

BigAnt provide the option to send bulletin messages to entire organization. The bulletin
message can be used to trigger desktop and push notifications for all members in your BigAnt
organization at once.

It’s a great place to share important messages. And as teams get larger, it’s more useful for
important announcements.

Share what’s important

1. Click Bulletin icon from BigAnt main panel to open the Bulletin manager

2. Click + Add a bulletin

3. You can select people you’ll notify, then write a title and content
4. Click Add a bulletin inside the window when you’re done.

Note: Blank space is not supported in bulletin title.

Tip: Open the browser record next to your message to view who’s seen it.

Permissions

BigAnt admin can change permissions from App Management in your BigAnt server.
Bulletin message manager

A place to manage all bulletin messages: to view unread bulletin, to archive all bulletin, and
even to release a new bulletin.

Unread bulletin messages

Browse unread bulletins

1. Go to BigAnt main panel

2. Click the bulletin icon next to your avatar to open the bulletin manager

3. Your unread bulletins will be listed with green dot beside the title and the release date. You
can browse unread bulletins here
4. Just click the title to open bulletin content. You can see the publisher, the department it
comes from, release date and recipients
5. View content and download attachment at the end
6. You can even open the browser record to view who’s seen it, or comment/reply the current
bulletin. Every recipient can see your comments.

All bulletin messages

1. Click All bulletins in bulletin manager to open all messages

2. The title with green dot means unread message, and those with grey dot are read.
3. You can use the search function at upper right corner to locate a history bulletin
4. Once open a bulletin content, you can click ‘All bulletins’ at left side bar to back to the
bulletin list

Tip: Here’s how to Release a bulletin

Custom Emoticon

Who can use this feature?

This feature is only available for Pro version.

Sometime, an emoticon can express more about your attitude than words. Besides BigAnt
system emoticon, you can also enrich emoticons from chat window.

Add emoji to your BigAnt message

You can use emoji in your message by selecting from the emoji menu

1. Click Insert Emoticon icon in the message box to open emoji menu
2. Browser the group of emoji

3. Click your chosen emoji. It will be added to your message.

4. Open a chat window

Create custom emoji

Crestfallen by the lack of a certain emoji? Fret no more: Whatever your emoji needs, your team
can make it happen with custom emoji.

1. Click Insert Emoticon, then Customize to open my emoticons

2. Click the custom icon at bottom right corner to open menu list
3. And click Add Emoticon to choose your package

Note: Following format are supported to be added as emoticons: .png, .bmp, .jpg, .jpeg and .gif
Group messages

Group messages are great for notifying a group of team members.

1. Click people you want to messaging, and Press Ctrl and click to add people
2. Right click on selected people, click Send to group to open the group message box

3. Type in message box

4. You can also add attachment in your message by clicking the + plus icon
5. Click Send when you’re done
6. All contacts you selected will receive your message at once
Tip: You can even use the plus Opt contact at right upper corner to add members in this group
message
Groups & Discussions
About Groups and Discussions

About Groups and Discussions

You can use BigAnt to contact anyone in your team. But sometimes, a group is useful for a
quick, private conversation between you and other members to talk about topics in BigAnt:
projects, deals, deliveries, financials, cat GIFs, and more.
A Discussion is a lite group without group owner or group admin. Anyone inside the discussion
can invite other member to join.

When to use a Group or a discussion

Groups are for conversations that are open to all members inside group. Members invited to
this group are for a same purpose, and won’t be changed frequently. A group is usually for a
section in big size, or a stable group of people.

Discussions are best used for topics that are limited to a very small group of members.
Conversations inside discussions are more flexible.

Who can join a Group or a Discussion

Groups or Discussions can be joined by invitation only. See Invite members to a
Group/Discussion for more.
Groups & Discussions

Create a group or discussion

BigAnt groups are where the majority of your group’s conversations and daily work can take
place. You can create as many groups/discussions as you need.

Start a new group

1. Go to BigAnt main panel, then click Groups/Discussions icon to show group list
2. Click the + plus icon next to Discussions, then select Create personal group to open the
group creation window.

3. Enter a Group Name, up to 20 characters long.

4. Select contacts to invite. Select the structure or My contacts to browse a list, or begin
typing a name to narrow your search. If you’d like to skip this step, you can always send
invitations later. Make sure you are added before close this window.
5. You can also choose to add a group purpose. You will find this information useful when
you’re considering dismissing a group.
6. When you’re ready, click the Ok button.
Tip: You can also find Create a group from menu list of the black triangle in Groups/Discussions
icon.

Start a new Discussion

1. Go to BigAnt main panel, then click Groups/Discussions icon to show group list
2. Click the + plus icon next to Discussions, then select Create discussions to open the
discussion creation window.

3. Select contacts to invite. Select the structure or My contacts to browse a list, or begin
typing a name to narrow your search.
4. When you’re ready, click the Ok button.

Tip: You can also find Create a group/discussion from menu list of the black triangle in
Groups/Discussions icon.

Who can create a Group or a Discussion

Everyone in BigAnt can create groups and discussions.

Invite contacts to a group or discussion

Invite contacts to a group

Who can use this feature?

The group owner and the group admin can use this feature.

The owner or admin of a group can invite new members to join at any time.

Send group invitations

1. At the top of the group chat window, click the icon Add group members.
2. Choose contacts to invite. Select Structure or My contacts to browse a list, or begin typing a
name to narrow your search.

3. Click Ok button to send the invitation

Invite contacts to a discussion

Who can use this feature?

Everyone in this discussion can use this feature

 Every member of a discussion can invite new members to join at any time.

Send discussion invitations

1. At the top of the discussion chat window, click the icon Add discussion members.
2. Choose contacts to invite. Select Structure or My contacts to browse a list, or begin typing a
name to narrow your search.

3. Click Ok button to send the invitation

Groups/Discussions history

When a new member is invited to an existing group/discussion, he/she is unable to check with the
Group/Discussion former message record.
Remove someone from a group

Who can use this feature?

The group owner and group admin can use this feature.

Here’s how:

1. Double click the target group from group list to open group chat window
2. In the Group Members list, right click the person you’d like to remove.
3. Select Delete a Member.

Your member will be immediately removed and will get a notification to know he/she is
removed from the group. And other members still in group will also receive a reminder in group
chat window that a member quit the group.

Note: The group owner can decide who inside the group can remove others from the group and
invite new members by granting admin to a regular member.

Keep in mind:

 Members who are removed from the group won’t be able to access the group history or
re-join the group unless they are re-invited.
 No one can be removed from a discussion by others, unless he/she chooses to leave the
discussion.
Quit groups or discussions

Who can use this feature?

All members can use this feature

You can freely choose to leave a group or a discussion.

Quit a group

1. Go to group list from Groups/Discussions in BigAnt main panel

2. Right click the group you’d like to leave to open the menu list
3. Select Quit This Group

Tip: You can also leave a group by clicking the Exit button at top of the group chat window

Note: If you are a group owner, you’re not able to leave this group unless transfer the group
ownership to others or dismiss the entire group.

Quit a discussion

1. Go to discussion list from Groups/Discussions in BigAnt main panel

2. Right click the discussion you’d like to leave to open the menu list
3. Select Quit
 Tip: You can also leave a group by clicking the Exit button at top of the discussion chat
window
Transfer group ownership

Who can use this feature?

Only the owner of a group can access this feature.

The group owner has the highest level of permission on a group. They have the ability to
promote other group members to group owner or group admin, and can also dismiss the entire
group.

Group Ownership transfers

1. Open the group chat window

2. Choose a group member in right side group members list to become the new group owner
3. Right click on the target member to open the menu list
4. Select Transfer Group Ownership

5. Click Ok button in prompt window to confirm your transfer.

Use caution: Once you transfer the group ownership to another person, the change is
immediate and you will not be able to undo the action (but they can transfer it back to you).

Grant group Admin to a regular member

Group admin has permission to invite a member to join group and to remove a member from
group. It’s helpful to let group admin to manage members in group when group owner seldom accesses
the group.

1. Open the group chat window

2. Choose a group member from group members list at right side to become group admin
3. Right click on the target member to open the menu list
4. Select Grant Admin

5. Click Ok button in prompt window to confirm your operation

Mention a group member

Mention a group member

Who can use this feature?

All members in group can use this feature.

While holding a conversation in a group, you may need to call the attention of a group member.
Type a person’s @username in your message to grab their attention.

By default, you can right click on the contact username in group members list and select
@him/her to mention a person.

Check your latest mention

1. In header of the group chat window, your latest mention with message and your name will
be pinned there

2. Click the close icon to unpin this message from your group chat window
Group member settings

Modify group card

Every member in group can modify his/her group card. The change will be updated immediately
to the entire group.

1. From group list in BigAnt main panel, right click the target group to open menu list
2. Select Modify group card
3. Enter a name and press Ok button when you’re finished

Tip: You can also find the option to modify your group card from the group chat window by right
clicking on your username in group member list.

Change Group message settings

Sometimes, you don’t need to pay attention to what happens in group at every moment. And
you can just follow all messages at your available time. So you can change Group message settings to
receive without alerts

1. From group list in BigAnt main panel, right click on the target group to open menu list
2. Click Group message settings, and select Receive without Alerts

3. Open the group chat window to check all messages at your available time, or change group
message settings back to receive with alerts
Note: If the group chat window is minimized instead of closed, it will be highlighted when new
message coming.

View Group History

Group History is very helpful to learn details of a discussion: Messages and files in conversation
are archived to history, and are searchable in message manager. So you can come back to the
right documents and discussions when you need them.

5. In group chat window, click History button in message box to open message history

6. Switch date from calendar to browse message history in that day

7. Click Files Records tab next to History to view files in the conversation
8. Click close icon next to History to close the history window

Tip: You can also open group history by selecting History from right click menu list of group list
in BigAnt main panel.

Change group name

 Who can use this feature?

Only Group owner can use this feature.

1. From group list in BigAnt main panel, right click on the target group to open menu list
2. Select Rename
3. Enter a name and click Ok button when you’re finished

4. The name of group will be updated immediately for the entire group

Note: The group name is limited of 20 characters.

Change group icon

Who can use this feature?

Only group owner can use this feature.

Pick a proper and unique icon for your group for impressive.

1. From group list in BigAnt main panel, right click on the target group to open menu list
2. Select Change Group Icon
3. Upload a photo in Customize avatar section, and adjust the crop in preview

4. Click Ok button when you’re done

Note: The size of avatar will be limited to 85x85.

Dismiss a group
 Who can use this feature?

Only Group owner can use this feature.

1. From group list in BigAnt main panel, right click on the target group to open menu list
2. Select Dismiss Group

3. Click Ok in prompt window to confirm your operation

Note: Once the group is dismissed, you cannot find the group back again.
Group sharing files

Share a file with your group

BigAnt makes it easy to share files with your team/group.

1. Locate the group from your groups/discussions list in BigAnt main panel
2. Double click the group to open the chat window
3. Click ‘Group sharing’ option in top toolbar to open your Group sharing

4. Upload a file/folder to share it with all your group members.

5. Everyone in your group can download the file.

Note: The amount of group sharing space is 1GB total for the entire group as default. Once
you’ve reached your storage limit, you can delete older files or contact your BigAnt admin for more
space by changing your BigAnt server settings.
Mobile Apps

BigAnt for iOS

BigAnt for iOS keeps you in touch with your team while you're on the go. Access all your groups
and contacts, and get push notifications for must-see messages. BigAnt for iOS works with
iPhone and iPad.

Recent messages

Contacts
Apps

Me
BigAnt for Android

On the move? You can still communicate with your team. BigAnt for Android is the best way to
use BigAnt on an Android device. You can access all your groups and contacts, and receive push
notifications for essential messages.

Download the BigAnt App

1. Go to BigAnt website download page http://bigantsoft.com/download.html

2. Download BigAnt for Android

Recent Messages

Quickly find the contact you chatted with or browse recent conversations here.

1. Go to Message from bottom tab

2. Tap one contact to open the conversation between you and him/her
 Contacts

From Contacts you can find all members in your team, your category, all your groups and
discussions. Or just enter a username in search box to locate the person you want to send messages.

Apps

Cloud disk and Bulletin

Me
Miscellaneous：

Edit My Contacts

You may want to add some of your frequent contacts to a list, instead of finding them from the
organization structure each time. Here is how you can do that:

Find my contacts from Recent Messages

The system will automatically archive your recent conversations in Recent Messages. This is a
quick way to find your recent contacts.

1. Go to BigAnt main panel

2. Click Contacts > Recent Messages

3. Double click one record to open the chat window

Clear chat list

If you would like to clear all list, please follow this:

1. Go to BigAnt main panel

2. Mouse over the Contacts, click black triangle to call the menu

3. Click ‘Clear chat list’ to empty list in recent messages

4. You can also find ‘Clear chat list’ option by right click on the Recent Messages section.

Add My Contacts
Add people to My Contacts, and group them in different category, so you can always quickly
locate target contact at hand.

1. Go to BigAnt main panel

2. Click Contacts > My Contacts

3. Contacts you added will be displayed here

How to add people to my contacts

1. Go to BigAnt main panel

2. Expand department in Structure, and locate the member you are looking for
3. Right click on the selected contact, and add to my contact category
Capture Screen

Use hotkeys to capture a screenshot

The default hotkeys for capturing screen: Ctrl + Alt + A

1. Press keys Ctrl + Alt + A together to call screen capture function

2. BigAnt will auto frame select the active window with a yellow rectangle
3. Mouse over to switch the frame selected window, click to confirm the selection

4. Or, hold mouse left button and drag to draw a capture range, just release to finish the
selection
5. There are some tools to edit the current screenshot: Insert rectangle with different color,
insert ellipse, arrow, brush tool, add text, undo, redo, save, quit and done.

6. Click Save icon to save the screenshot as an image (.png, .bmp, .jpg) to local machine
7. Or, just click done to exit, the screenshot will be copied to your clipboard, then paste it to
anywhere you need

There are other two ways to find BigAnt capture screen function:
  At the bottom of BigAnt main panel, you will find the icon capture screen.

 In message box of BigAnt chat window, you can find the icon , just click to capture a
screenshot.

Hide chat window when capturing images

1. In message box of BigAnt chat window

2. Click the black triangle of the icon capture screen to open menu list

3. Check the option Hide the Chat Window When Capturing Images, thus you can capture a
screenshot without the BigAnt chat window.

Change hotkeys for capture screen

1. Open system settings from BigAnt main panel

2. Go to the tab Hotkeys

3. Click Capture Screen option, and press your new hotkeys

4. Click outside to finish your input
5. Click Apply to apply your change, or click Ok button to apply and exit
Use Tabbed Chat Windows

If there are too many chat windows that overlap on your desktop, you can merge them into a
single chat window with tabs.

Open system settings from BigAnt main panel

1. Go to the tab Chat Windows

2. Select Tabbed chat windows and click Ok button to apply your setting

3. Thus all BigAnt chat windows will be listed in a frame, and you can switch the conversation
by clicking contact at left side bar, the tab glows when you click and chat with him/her.