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No Module Use Case

Splash screen
1 Display Splash screen

2 Login to Account

3 Authentication Forgot Password

4 Create Account

5 View Ranges of Products

6 View Best sellers

7 View New arrivals

8 View Trending

Product catalog
 Product catalog

9 Perform Search

10 Perform Sort

11 Perform Filter

12 Use 3D Try On

13 Book a Home Eye Test

14 Order a Home Try On

Brand Uniqueness

15 Locate Stores nearby

16 Register Gold membership

17 Perform Co-browsing

18 Visit Blog page

19 View/edit Customer information

20 View/edit Address book

21 View My prescriptions

Account management

22 View Account information

23 Track Order

24 Cancel Order
Order management

25 View Order history

26 Add to Wishlist
27 Add to Cart

28 Use Services

29 View About Us

30 View Our Purpose

Customer support

31 Contact Us

32 Get Help

33 Download Lenskart app

34 Follow us

35 Use Chatbot

36 Read about Covid protocols

37 Become an Optometrist partner

38 Become a Franchise partner

39 View Terms & Conditions

Legal terms

40 View Privacy policy

41 View Disclaimer

Missed Usecases
 Lenskart Usecase Catalog
Description Complexity
The user should be able to view Lenskart's loading screen for about 5 to 10
seconds before they are redirected to the Login / Signup page

The user should be able to Login to the application.

If the user does not have an acount, the user should be redirected to the Signup
page.
The user should be able to type in their Login credentials;
1. Mobile / Email ID
2. Password

If the user forgets the password, they should be able to verify their Mobile /
Email ID and reset the password.
Upon selection, the user should enter the Mobile / Email ID for 2 step
verification

The user should be able to create an Account in the application by entering the
details such as;
1. Name
2. Age
3. Gender
4. Mobile
5. Email ID
6. Password
The user should also be able to Cancel and go back to Login page

The user should be able to view the Products of different categories such as;
1. Eyeglasses
2. Sunglasses
3. Contact lenses
4. Blu computer glasses
5. Kids glasses

The user should be able to view the list of Products that are frequently bought
such as;
1. Vincent chase
2. Lenskart Air

The user should be able to view to the Products that have been most recently
added to the Product catalog such as;
1. Spring collection
2. John Jacobs

The user should be able to view to the Products that have been viewed most
frequently among all the categories such as;
1. Blu computer glasses
2. Lenskart Air Online
3. Vincent chase computer glasses
The user should be able to search for the desired Products using Keywords in the
Product description such as;
1. Wayfarer sunglasses
2. Frameless computer glasses
3. Contact lens for Cylindical power, etc.
Upon searching the user should be able to view the list of Products that contain
the keywords in their Product description

The user should be able to sort between the different orders that the Products
can be viewed in such as,
1. Best Sellers
2. Price: Low to High
3. Price: High to Low
4. Most Viewed, etc.

The user should be able to filter the Products between the following options;
1. Brands
2. Frame shape
3. Frame color
4. Price range
5. Lens features
6. Gender
7. Material
Upon selection of each/all of the options, the user should be able to view only
the Products that come under those categories

The user should be able to click a photo of their face and view the Products
virtually 3D mounted on their face using AR.
When viewing the Products list, the user should be able to toggle between the
Product view and the 3D view

The user should be able to call and book an appointment with the Lenskart
Experts for an Eye test and consultation.
The user will be prescribed suitable Products according to the test results.
The user should also be able to Home Try on after the Home Eye test

The user should be able to Order the selected Products online through
Whatsapp or by calling the Experts using the Toll-free number.
The user should also be able to Try on the prescribed Products after the Lenskart
Expert conducts the Home Eye test

The user should be able to locate the nearby Lenskart stores using Curent
location or by entering State/Pincode/Locality.
The store can also be contacted before visiting in order to check the Product
availability

The user should be able to able to register for the Loyalty membership that
allows the user to get VIP treatment with exclusive offers, access to curated
Brand specials, free Home try ons
The user should be able to experience Collaborative browsing using a Code that
can be shared with another person.
That way both participants in a co-browsing session can navigate the same
screen at the same time
The user should be able to view the blog page that contains the articles of
achievements and news about Lenskart
The user should be able to Save / Edit their basic details such as First name, Last
name, Gender and Age
The user should be able to Add / Edit the delivery address where the Orders are
expected to be received
The user should be able to view the Products prescribed by the Expert after
conducting the Eye test or as per the user's requirement

The user should be able to view the details such as Store Credit Balance,
Voucher Balance and Saved Cards

The user should be able to view the current warehouse location of the Products
and track the progress of the current Orders such as;
1. Order placed
2. Processing
3. Shipped
4. In transit
5. Out for Delivery
6. Delivered
7. Cancelled
8. Returned

The user should be able to cancel the Orders by selecting one of the predefined
reasons and by accepting the Cancellation charges as per the Cancellation policy

The user should be able to view the list of all the Orders made till now with the
details such as;
1. Order number
2. Ordered date
3. Product details
4. Payment details

The user should be able to add the desired products from the Product list to the
Wishlist.
Once clicked upon, the user should be able to view the added items separately
in Wishlist page
The user should be able to add the products from the Wishlist / Product catalog
to the Cart.
Once clicked upon, the user should be redirected to the Cart for the items to be
ordered

The user should be able to use the basic services that help the user to get details
such as Product availability, Frame selection, Feature selection to buy the
Products;
1. Store locator
2. Enter my power
3. Buying guide
4. Frame size

The user should be able to find details about the company such as;
1. About us
2. Careers
3. Refer & Earn
4. Lenskart coupons

The user should be able to view the attributes that are the values of Lenskart
such as;
1. Purpose
2. Vision
3. Focus

The user should be able to connect to the Customer relationship manager for
help regarding Product information and Expert opinions on current trend

The user should be able to clarify their basic queries with the Frequently Asked
Questions that have been answered by the Lenskart Experts.
The user should also be able to connect with a Lenskart Expert through chat or
call in case if they still have queries

The user should be able to download the mobile application of Lenskart for
Android & iOS through;
1. Google Play
2. App Store

The user should be redirected to the social media pages of Lenskart brand such
as;
1. Facebook
2. Instagram
3. Twitter

The user should be able to chat with the Virtual asistant that helps in Customer
service and Information retrieval based on the information that is prefed into
the chatbot
The user should be able to read about the safety and hygiene protocols taken by
Lenskart for the current Covid scenario
The user should be able to join Lenskart as an Expert if they are an Optometrist
looking for a career at Lenskart.
Once clicked upon, the user should be redirected to a page where they will be
requested to fill out a form asking their qualifications, experience, contact
details, etc.

The user should be able to join Lenskart as a Franchise partner, by explaining the
Mission, Vision, Investment, Scope for Margin of ROI, etc. with a Business
Calculator.
The user should also be able to view the 'Store format' in which the Franchise
will be built

The user should be able to view the Terms and conditions of using the Lenskart
application, that is a legal agreement explaining the user's rights &
responsibilities, Liabilities and Disputes

The user should be able to view the Privacy policy of using the Lenskart
application that explains the terms such as;
1. Security of information
2. Conditions of use
3. Grievances
4. Cookie policy

The user should be able to view the Disclaimer details such as;
1. Copyrights
2. Trademark
3. Caution notice

Where is the use case for notificaiton

Search
Logout
Whatsup notification
 Priority Status Remarks

High Do we have splash screen for webapp?

How come the module comes under

"Authentication"?? For Signin it is
Why whatsup update is missing asking for OTP not
High Sign In its not Login Password?

High This should last in this module

High Field validation?

High

High

High

High
High

High

High

High Can we name the module with different name?

High

High

High

High Why this is coming inbetween? What is the flow?

High

High This should be separate module

High Who is the customer?

High

High check the flow

please?

Why do we need
this module
inbetween

This should be separate module with elaborate use

High cases for balance, cards

High

High

High

Does the application have separate page for wishlist?

High Where is the clear list option??

High Cart belongs to separate module right?

Why are you calling this module has customer

High support and keeping about us, our purpose under it?

Please work on the flow for this module

What is about us, careers page, Refer & Earn

High Don’t you think it is be handled in separate module?

High

High In the application it is opening up the chatbot for me

High

High
Will it come under customer support?

High

High Separate module

High
 Check this whether it falls under this module
High

High

High

High

High