ANNE Crs ” SAP Ry 608 tees dag OOS HIS ta5, Meret Te6 sesscuy “Ut 1 the 400 chemrwnin Ne se! oy 96 4 1S BPI gp # WegHian orn aot Canentipaiveac ee 10 oman SMO A suey “4 r ry Scanned with CamScanner AIN THE MINISTRY OF LABOUR BEFORE THE LABOUR OFFICER VERUKALE HELD AT BULAWAYO CASE NO, 26/5/19 Inthe matter between: ‘TODIAS JABOON AND CLAIMANT ZIMBABWE REVENUE AUTHORITY [ZIMRA] RESPONDENT RESPONDE § RESPONSES TO THE CLAIMANT'S PRELIMINARY ISSUES. - 1, THE PARTIES: | §-U CLAIMANT: The claimant inthis matter is Tobias Faboom who is employed By the respondent as a Revenue Supervisor based at Mlahlandlela Government ont Complex pONDE! Y= Vive Clalenant in this matter is Tobias Jaboon who is eu respondent asa Revenue Ofte .4al Mblahlandlela Government 01 12 CLAIMANT The tesnondeat bs 4 snbaiwe Revenue Authority|ZIMR inniy vespansibte far colitis anal reves steams for Zink Ab PUNDEN T pig IMINARIES CLAIMANT: 1 f fog ctuce the Mefenidand is betig charges yor gi ae fat oo aady avked ro espondl on i init ny 087 iP Scanned with CamScanner) defendant on 26 February 2019, 2.3 CLAIMANT: The defendant w, Procedures on work at the RESPONDENT: ‘the Procedur SharePoint (Appendix 2(a)) ang ZIMRA SharePo' the uttiy int See Appeuiiny ye 24 CLAIMANT: Th he deren e and cannot be a basis tor the alte and not the defendant to lodge RESP INDENT: The def Son the chai Sectwwcatatsou authorising the cis hates) iu: company: nanie as See Appendix 11 AAS ateiehed to ag alleged time period, ‘Or the cluange of master data in # detailed suspension letter with the | pendix 10 signed by the defendant on on 22 February, 2019 and Signed by the ” Which did not have tnid town he system was un the NoStained to aevess the procedures the sod by the defend. “2urisdiction on the IT 263 access Hee. Wis the duty and role ofthe client onli "SeesS OT the tax clearance entities oF an LTE 26; fax clearance certs SAP system without tw S68 2017, the defendant, 7 "H95829 in SAPTRM sy aries Mert ha Scanned with CamScanner3. Documentary Requests 3.1, CLAIMANT: Wa alk in clients Reyister at eservices for the Period 01 February 2017 to 31 March 2017 Respondent: ‘The walk in clients Register at eservices requested is not maintained at the section. However the main walk in tugister for the station is maintained at the reception and there are no names in the register because the tallying system is used for the elients visiting the office each day, ‘ Sama: | 3.2 CLAIMANT: Letters received epister at eservices for the period 01 February 2017 | to 31 Mareh 2017 | RESPONDENT: ‘The letters received Kegister is not maintained at the e-services | section. However, the master register for all the letters reevived at the station is herewith provided. (Annexure 8) 3.3 CLAIMANT: Handover and 'ai:cover of letters and various documentation from | RESPONDENT: The handover !akeover book between Registry and rvices is not j eservices to registry Register for the riod 01 February 2017 to 31 March 2017 maintained at the section. 3.4 CLAIMANT: Work Procedures 1 services 01 February 2017 to 31 March 2017 RESPONDENT: The Work paver ro iiee-(Appendin 12)The celevaus urccodne for this eave is YT: 047 for Maier «tiple details.( Appendix 2a) ) 2.5 CLAIMANT: Work insinueies serviees 01 Kebruary, 2017 to 31 March 2017 *LAIMAD y ONDENTS tite tate iio (Appendix 12 )‘The relevint procedure - aye is DIE UAT as sue sletails.( Appendix 24a) } ‘ Inia Ri Commncirt fossa in the SAP system diay we Sates SIMANTT: Conapice | steculant is beiny chased ho ae ase seem are ey enide + they wn . * raf? Scanned with CamScanner3.7 CLAIMANT: letters, ITF 263 Applicat defendant actioned during RESPONDENT; Which are filed in respective files, hence according to the main mail repister main from Mpummican Travelogistics YN LY (PVT) LTD authorising the Conipanies-(Annexurd 8) defendant to chan, 'Be master data of the two unrelated 3.8 CL se “AIMANT: Registry catalogues of ier md documentation collected from v- 8 office boxes for fin purposes to, “vsriod OF February 2017 10 31 March, 2017 RESVONDENT: The Regisuy eataloys OTS ate aot available at the vives section. The letters a led by the Pee +e forwarded to Registry fig and Filing fusly the letters will be tor x feyuesti Stes A pin number isa passys ond fine Ue e-services systeu and 3.9. CLA uMANT: Eservice unting [11 # provedures for the year 2017 RESPONDENT: The online £1 263 proc 2) weds provided-(Annexure y) Fhe pr vedture is not for the vttieer bat # same them to process tax cates line, iy Woes details of the tis stig . iegedl offence i re srments Sn, stnivany ave wes, from tients, Pui ab acer. Aceon, Hs Scanned with CamScanner© Memorandum from Manager or Revenue Supervisor © Application for tax clearance form in Appendix 2 © Latest Return, (6) The defendant was given ample time to look for any of the above documents before his suspension to prove thatthe changes he effected in the system were above board, The memorandum oF enquiry on the change of clients’ details was ‘ssued to the defendant on 23 August, 2018 and the Suspension letter dated 19 December, 2018 was issued tothe defendant on 20 December, 2018, In light of the above the defendant had enough time to look forall the documents in his office or Regi toll ry office in order to support his case- su» Appendices 3 (0 6 & 10 (A) The aforementioned change enable « non-compliant client Combined Garments Manufacturers PVT LTD to get s wx clearance certificate online that it had failed to get for along time by reasc of ‘ts non-compliance, See annexure 2a) Sap system report on where the client Combined Garments Manufacturers failed to obrain a tax clearance certificats several dimes and annexure 2(b) SAP system report where the client accessed te tax clearance online on 29.03.2017after the change. (2) The change caused the non-conpiant client Combined Garments Manuticturers PVT LTD not to pay # total tay set of $23,143.81 because it bad accessed tne clearance certificate onfine, “Y. eo the tax Tnbility was as fottoves Income tax $6,006.05 anid Vatu added Tas (VA 1) $17, 107, 76. Ifthe ctunge of the Business Parner detail We sor dong, dhe dient w going to engsee the IMR office tae payment pi ies offs ans elearanee ee end vont) PVE LIND could isev sake as if wa compliant cliens os ucla {yx Scanned with CamScannerPreliminaries in favour ofthe Respondent Adachments: » Appendix 10 Appendix 11 . Appendix 2(a) ix 2(d) Annexure | 6 Annexure 2(b) 7. Annexure & 8. A Np, Avpendix 12 9 Nise une D Wt > pacing 13 dives 3106 ott chments are in the wit already have, soot that Ammewures 8. 9 and, slices 12.8 13 ure attached and the rest iplinss \sievsnee Cummittee file which oT BULAWAYO THIS 17" Dos OF JUNE 2019 ? . AUSTIN 1. 9 ‘ Lanaiwe Rev ikesy WaYe a . dear Scanned with CamScannerTo; The Honourable Labour Officer Mr. F.Verukai Mhlahlandlela Government Complex 4" Floor, Office 117 BULAWAYO Aad Yo: Tobias Jaboon Claimant BULAWAYO. Scanned with CamScanner(RIED Oe OAS AS AF ae TRS eee 8 ee aa om eeee Lamas OT COE TY ie ERR MER OMENDR 2 aMmmainnn one “e ia Scanned with CamScanner* Update appropriate details using SAP menu Path in Appendix 3 for genoral data * Add contract accounts and relationship using SAP menu path in Appendix 4 + Instruct Clerical Assistant to Open physical file if additional Revenue Head is Income Tax. * Instruct Clerical assistant to endorse changes on the Physical file, 132 The procedure IYT1:008 for issuance of ITT263 tax clearance certificates detail the process as below: + Receive ‘application for a tax clearance certificate(ITF263) from the non- Complaint client failing to ac their tax clearance certificate due to system challenges + Confirm all statutory returns and payments due for submission have been submitted using Sap + Ensure that client's master data is up to date + Badorse comments of the application form indicating whether the li to date or not ata be specific on the outstanding issues + Advise client to address the hivatighted issues 7 Sene the application form tthe supervisor for approval for all clients tig are up ts sate + Receive approved/disapproved application forms + Advise the client to apply for T1263 online for approved applications + Advise the client to address the highlighted issues for disapprove oa Advi ‘Sho is unable seule the debt in full to appl ug application fo save plan (63.00 Wie pi ater Wie override 'echent be 63 on Uy rt ecu Scanned with CamScanner2 Facts 2.1 Change of Mpummican Travelogistic (PV) LTD BP ‘umber 200095829 to Combined Garments Manufacturers. (PV'T) LID 2.2 Mpummican Travelogistics (PVT) LTD isa region 2 client whose file is at Mblahlandlela. I is registered under BP number 200095829, The directors of the Company are Tengo Manga and Jescah Mhlangn. 2.3 The client was inactive and as of 29 March 2017 it liad anil balance, It did not awe ZAMRA anything-see annexure 7 2.4.0n 29 March 2017,Yobias Jaboon changed the company name assigaed to the IP 700095829 in SAPTRM system from wipummican Travelogisties (PVT) 1.113 w Conibined Garments Manufacturers (PV'1) 1-TD-see annexure 1 2.5 Combined Garments Manufacturer is a company that already existed in the registered under BP Number: 200002801 as ofthe date tha the name chang etlected, kt was a ZIMA client falling under Region 3 with its file and tax thins being © Uiliee. The direciors of this company are Richman ‘up thie and Funpisad Dinive Saphe saunnored at Kwel bile the IBook ‘eeper is Mr. Mushoriwa 2.6 Combined Garments § f ner hit iailed to get a tax elearanée online se. sume hie we unmeeure Aa r Bs umber. 0195820 which was dine fey Succewsfully accessed tax el ince cent aline nds the new Bi oun) 2, ince the BP suatber rekied to a company that ant ac w YL. see aumexure 2b) Licd ao , i x bao 7 Scanned with CamScanner &\.2.9 Prior othe change alluded to above Combined Garments Manufturer had te aw sreate the impression that it was compliant and that it was entitled to a tax clearance. Its efforts included the following: (On 18 March, 2017a negative assessment of $ 19,784.79 amending February 2017 VAT retum with a due date of 25 March 2017 was captured inthe system through &S ervice and it cleared the debt balance Of $17,520.99-see annexure 3 On 18 March, 2017 a negative 2016 income tax assessment of $10733.63 was captured through e-service-and cleared the debt balance of $6006, 05 which was on income tax contract account. he assessment was posted in the QPDs format as follows: $1,073.36(10%, $2683, 41(259%), $3229, 09 (30%) and $3756.77 (35%). “Oo On further analysis the negative assessment was tax calculated on assessed loss which was credited to the account-sce annexure 4 & 6 2.10 After capturing the above said negative ass tax sssments, the client still could not access the learance certificate ai indicated © attached tax clearance extract report-sec annexure Ya) hereto 2.11 ‘The tax clearance certificai was accessed on 29 Mareh, 2017 only after name 2 uni ned to the BP 200095829 w, in Travelogisties PVT) LT Combined Garments M: irer-see i.aexure 2(b) bereto. 0 3. On 14 April 2018 the n by Kwekwe Office as « result of an instruction from Head Office to elear all the : nepal ve 2010 income tax assessment of $10733.63 was revesed SeSSHNLCHLS esters bur ih AT assessment of $19784.79 was not fn Laval os seve oud Mb ts Fi Ge cause dt ts scant is airy Clark) elmaped the comapaay 8+ Sp 1 sansa IY ats Mamutactarer to Mpa SS MCant retire the Hi tay * Pages 9 Scanned with CamScanner42. A memo of inquiry was issued to Mr. Juboon on 23 August 2018, seeking for informationsource documents which led him to change Mpumnmican Logistics PVT LTD to Combined Garments Manufacturer (PVT) LTD for the BP rhumber 200095829. In his response dated 30 August 2018, the officer indicated that he cannot rememberan event which happened 1 year and 6 months ago-see appendices 3 &4 43 On 28 September, 2018, another memo of inquiry was issued to Mr. Jaboon insisting on the source documents he used to effect the change and on 2 October, 2018 the officer ‘gave the same response that he could not remember an event that happened 1 year months ago-see appendices 5 & 6 4.4 The respondent checked in the file for Mpummican Travelogisties PVT LTD SP number 200095829 ut Mhlablandlela and there we no documents which indicate that Mpummican Travelogistics PV'1.T1) clinged name to Combined Garments Manufacturer PVT TTD, neither was there any request for the change. 4.5 The respondent made a trip tw Kwekwe olfice on 22 October 2018 and all files for Combined Garments Manuficturer PY £ 1D BP number 200002801 were perus and there were no documents requesting thet Combined Garments Manufacturer PV"! 1D should change the BP to the BP for Mpunanican Travelogisties (PV1) LD, 4.6 view of the above, it became ident that the Claimant effected the change in order to facilitate the issuanc vis clearance -vtfieate to the non-compliant Kwekwe client bby transferring the eliont’s rime te the 2? number of a client which was not avi ACA any taxes therebs ctestiny dhe impression that the non-compliant cl apdiant. This resulted iat vest ax clearance vertificate., iz eo ofa tas ch i seant that Combined Gamenes Mass Pep ypaeauld nave drake cts sas 4. compliant and enjoyed all the beveties a ea whi sic verlifieate, Its custoniers soul! no oa wecoracrnil the Income Yas Act avhuen payiag, yaw . page 3 of 9 Scanned with CamScannerih standard of ethics, intoyrity and pro fessionalism-see regard. ‘The Revenue Officer had a common lay duty toa ict at all times in the best interest ofthe employer. Ne did not do su in this euse, Appendix 1. He failed in that () a Findings (@) The Claimant was aware of the procedure yo follow bet was made as the procedure were there on SharePoint which he could access and he had been following them well in all other cases that he was handling.-see appendix 2() (0) Mhe Claimant changed aelicnts detail wiv any request being made by the eliewt and With any authorisation trum anyone in authority to do so (€) No source documents existed to supine» “iange made ( () Phe change enable a non-comptiaat eter. = failed tax clearance certificate that it had gel fora long time by reasow of. compliance ie) The ctiaaye resulted in the sw tority belts. yyosed to revenue losses the How sae Offiver’s eonudiset Joes antegrity and lack of professionalisay, fie 4) The Lov sane Offier’s eonekset ivy r ihn sas reguined of itn Page Cu 9 SE Scanned with CamScanner6 The Respondent submits that the Claimant commited act of misconduct as charged and should be found guilty of the charge and be dismissed from employment. 7. ‘The Charge the claimant is charged with is one of the most serious offences in the code of conduct which warrants dismissal even for the first infraction, Furthermore, the misconduct carries with it serious connotations of lack of integrity and such lack of integrity is viewed seriously by the Respondent as indicated in clause 16 of the contract of employment(Appendix 1) such that its viewed as a repudiation of the contract of employnient. Dismissal is the most appropriate penalty for the offence, Wherefore itis prayed thal the Respondent's claim be upheld and the Claimant be found guilty of the misconduéi and that he be dismissed from employment with effect from the date of his suspension as provided by clause 10.3 of the Code of conduct. Attachments: Annexures 1 Master data extract from Sap systex: wilicating ‘Change Business Partner Name” (j) Sop report on where the client fails: ss oblain a tax clearance certificate several times BP 200002801 {b) Accessed Tax clearance report liv tc clearance certificate obtained on 29.03.2017 P200095829 3. Vat negative assessment in respes bined Garments Manufacturers (PVF) TD 44. Imvoine Tax negative Assessment in resjcct of Combined Garments Manufacturers (PVT) wip 5. Combined Garments Manufieturers (2 1) 1-TD-Vat Contract Account 6. Combined Garments Manufietusers ,2 .) 1 1D-Income Tax Contract Account satumnivan Traveiouistios (PV come Tax Contract Acedunt vag 7 0f9 Scanned with CamScanner(6)ISO procedure distribution list (2) Accessing SharePoint provedures Training Memo on Inquiry on the change of clicnts details ~dated 23 August 2018 Response to memo of Inquiry on the change of clients details - dated 30 August,2018 Follow-up on memo of inquiry on the change of clients details — dated 28 ‘September,2018 Response to follow-up on inquiry memo on the change of clients details -2 October, 2018 Combined Garments Manufacturers Audit Report-30 October, 2018, 8. Investigation report -dated7 December, 2018 Approved Applicaton for Authority fo suspend Mr. Tobias Jaboon- dated 17 December, 2018 10. Letter of suspension from duty without pay and beriefits dated 19 December, 2018 U1. Charge leter dated ~dated 21. January 2019 Please nove that all the attachinents are in tne Diseiplina ry Grievance Committee file whieh you already have, DATED AT BULAWAYO THIS i! DAY: JUNE 2019 AUSTIN RUSERE, ‘Ziababwe Revenue Authority Respondent herein (Floor, Block © Office 1.75 Mutishlandlela Government Complex BOLAWAYO, joaourable Labour Offiver WL ayo Page > af Scanned with CamScanner Ye (orZIMBABWE REVENUE AUTHORITY COMMISSIONER GENERAL warBT0: po 6 COMDIESHIONER GENEMAL saoserpenuie CALL AT. IN RBPLY PLEAS QUOTE: ‘aMBABWE REVENUE ee TT INIRE REF:NO. ‘AUTHORITY $9634.79 (CNR KWAME NKRUMAIE PonoKGe Trae [AVERTRST STREET ATARE TANARE ‘Dear Tobias OFFER OF PERMANENT EMPLO’ {am pleased to confirm that you suecestlly eapleted your tinng progemn® and after oats, tamsivering your performance over the Hs Tam happy to offer you permanent employment with effect to 1.0 Octo ‘The terms and conditionkofes mate itoow appa diel bebt 1, POSITION: “ Your job ttle wl be Revenue Officer = el 11. 2, CAREER LEVEL! \ ‘Your career level bed ‘on our current eae system remains Career Level 11. 3 cconmmenCEMENT DATE: ‘The permanent contract of employe canmmences wih effet from 1 October 2015 and will be continuous J oymeryn reach retirement age oF ot he XDI of three calendar months written anti to be given by ether party of the intention to terminate i, Hower YO ployment record wll be based of YOM original joining date of ZIMRA snd yO ‘probation period will count 9s part of your service with the ‘organization. This Means tte orginal ersployment cate on YOUr record will be 1 October 2013+ 4 SALARY: this and belng appli 10 te PY scales of your Career Jour Masio monthly salary based 0 Your basi monty 0 Osta 305 C857 pe sw He Scanned with CamScannerfubjent to this being documented in tom In this ease you would be given 3 employment. «Asa result of being found guilty of «you flo met the pone aen of the normal performance ; manag set nae of teaton or misconduct in terms of the ZIMRA Code of As thot Notice periods will ot apply in miseanduct cst. G: Daring the tenure of your employment you wil De subject to continuous security vetting tind inthe event that i s established that you security vetting produces adverse report, wpe Autry reserves the right to termine Your ‘contract of employment on notice 10 25, ACCEPTANCE OF OFFER (OF EMPLOYMENT: Please signify your acceplance of this offer in its of this letter to the Human Resources Division, 1 am please to confirm yoor permaneh 0 enol, by signing and retuming 8 COPY 1 and ook forward to continuing 0 i iployment ‘work with you 2s part ofthe learn of the Zimbabwe Revenue Authority. e pene Al ST. MREWA DIRECTOR HUMAN RESOURCES AND ADMINISTRATION AUTO! DECLARATION BY EMPLOYEE > 1__loB ee AeBoord acknowledge receipt of the above Jeter. czaptihe offer of emplovment rs ad codon ofemplommen 8S stated above, {abs deca that Tam nok Or av that Til continue to demons the required values 1 wll strive to achieve he requited perfor ri Standards fudersand tht cofferis and onal upon me continu 1° ra the performance reuremens ‘of the position L also understand that aA reserves the bt employment if #18 iiisgovered that did interviews. sannarity ena ls cont OF te fll come in my CY and or during : o1}'ot ee Dae Signature land aifpo feels __ or mT apeanseon. SS sana: WERSION USSUBDATE OOZES ragebott sae th ; Scanned with CamScanner | a‘TITLE: Master Data Update Instruction This instruction is binding and followed without any deviat ns, recommendations which shall be amendments, 6 as Approved: | Authorised: Commissioner Geaera! siONNO:1 vy J L2WS 180 9001-3009 QUALITY MANAGEMENT SYSTEM] is part of the ZIMRA, Quality Management Systems and must be ations, The instruction shall be continually improved through discussed with the Commissioner for possible inclusion as Date: Ae SOMGSKMIIOG age, ss oS Scanned with CamScannerPricey TITLE: Master Data Update Instruction 1.0, Scope: This instruction describes the i i es ‘eps that shal be followed in updating client details 2.0.The Registry Supervisor/Clerical AssistantReveaue Officer shall: 21. 22. 23. 24, 25. Receive communication to uj 24.1. Rev2 Form in 2.1.2, Letter from clients, Public Officer or accountants, 2.1.3. Memorandum from Manager/ Revenue Supervisor, . 2.1.4. Application for tax clearance form in Appendix 2. 2.1.5. Latest return. Update appropriate details using SAP menu path in Appeadix 3 for general data Add contract accounts and relationship using SAP mena path in Appendix 4. Instruct Clerical Assistant to open physicn fle if additional revenue head is Income Tax. Instruct Clerical Assistant to endorse chives on the physical fle. ipdate client details from the following sources: 3.0:The Clerical Assistant shall: Endorse the changes made on the physi. i fil ‘Opeu physical file if additional revenus ucad is lncome Tax. sd. / Change public officer details usiey; *YP2. vest es veo sue su eth NeTaEs: Cb er Scanned with CamScannerSy, yu Veo” SP). ‘TITLE: Issuance of Tax Clearance Certificate (ITF 263) to non- ram et challenge (TTF 263) to non-compliant clients ‘This instruction is binding and is part ofthe ZIMRA Quality Management Systemé and followed without any deviations, The instruction shall be continually improved rete recommendations which shall be discussed with the Commissioner for possible inclusion as amendments. 2 e ssar018 Approved: —anenena Commissioner Domestic Taxes Date: Authorised: __ ee Commissioner General Group Management Repres. ive Scanned with CamScanner[ZWS 150 S007 Issuance of Tax Clearance Cert, Terieacing system challenges, cate (ITF 263) to non-compliant clients 1.0, cope: This working instruction describes how a non compliant cleats experiencing spor ‘Tax Clearance Certificate shall be issued to challenges. he Revente Ofer shat se ceive Applicatic - {ih Foncornplient eiene, i Clewance Cerificate (TF 263) Appendix fiom 12, Attend and resolve ‘ seas fi takelearinge certifeate des ne on failing to access their is Sears uiaee, Tehums and payments due for submission bave been 14. Ensure that client's master data is upto date DTL7. Si Endorse comments on the. indicat sili Ls. eee read be speci p Apa rca rn aint: ‘whether the client is up to 16. Advise client to address the highlighted issues. 17. ‘Send the application form to the supervisor for approval for all clients who are up to date. 1.8. Receive approved/disapproved application forms. 1.9. Advise the client o apply for the T1263 online for approved applications 1.10, Advise client to address the highlighted issues for disapproved applications. L11. Advise client who is unable to settle the debt in full to apply for payment plan. 1.12. Receive client’s application for payment plan. 13. Approve payment plan for up to 3 months as per DII38 114. Refer those above 3 months to revenue supervisor. 115 Receive approved / disproved payment plas. t Refer application form to the Revenue Supervisor for override of the ITF 263 in the system, + Advise client to access the ITF263 on the portal after the override. is Supervisorf/Manager shall: ‘Regeive Application for Tax Cle-scsace from Revenue Ofieer. teeview the Application for Tux ‘icarance processed by the Revenue Officer by confirming that all payments ata‘ rsturus due are up to date Approve /Misapprove applicutva for tax clearance and «pplications to Revenue office: , Receive client's application for payment plan from the Revenue Officer for periods above 3 months. \\pprove/disapprove payment p+; forup to 6 months 63 in SAP Apps... 3.only if master data is up to date “au the e-service porta! xt disapproved ent 10 access the ITE 4 Ee Scanned with CamScannerE 3.0. 3. APP! noo & [ZWS ISO 9001:2008 QUALITY MANAGEMENT SYSTEM. ithe Supervisor! Manager/Head Audjt/ Head CO / Regional Manager and ‘Commissioner shall: : ove/disapprove payment plans abpve 3 months in SAP as per DTI 38. i eno VERS ar DATROMISSUB ILL cc weatd 0 AXES 7 c : Scanned with CamScannerJOT 98d 9T02/z0/t0 z=1eq anss, ruo|s39, wos I AUA'L2OdLO'9TOdLG'S7OLLC' 720. “COdLOIZOdLC'0Z0dLC'6 1dL'B MOdL'0104L0'600dL0' 800d. Stozzorez | dLa'so | g10z Zoe L9dLA'99ELA'SOLA OAL EEL. t PALG'O9dLA'6SOdLA'SSOdLC'LSOdLA'9sodLct “SSodLd'bSOdLC'ESOdLG'ZS0d LC 50. ‘ee0dLa' ceoauct TEOdL A OE0dLT6ZOdLE'S ALC LZ0dLC'9OELA'SUOALA bCOALC “TEVALG'12OdLG'0tOdLO'E ALC 9 OAL OAL EOLA neat, PIOH JO amyeuaig anssy woIsi9A, pepuouryy | UMRIPUTA MON 3181S area pow ona NID-SAXWL DiLSAWOT Z NOIDAY ASN NOLLNGINLSIG SANNGIDOUd WNBISAS ANAS YN SS a livid g00z:5006" Fos sAnz — fr Scanned with CamScannerot/s0/az sored ons] 1 Up aed wD Ld wun 229 2899 LO a0 aaKaRoY wun ere) 19D LE Bao 38taATy au aze9 WaT La RaW snUaAT 3H0Q areD WY Ld | sso JQ anuanay WU eg wD La ssa yjo saUenay | mug 979 waID La} __ssoy anueAsy | _910) . BUSADY, MA areg WAHID LC up, axeg WAH LG ain ate La | up sig Wad La soyjo anuansy | 9102'¥0'y ONINIVEL SHANGIOOU LNIOd BV! TSWALSAS INAWIDVNVW. ALITY 80 TANLVYNSIS INDNLUVATG | NOLLYNOISAG/NOLLISOL cinad Scanned with CamScannerota peste snie FAXES e~ ZWS ISO 9001:2008 QUALITY MANA SYSTEM. {TITLE: Resolving Failed Online Submissions Instruction to Seope: This working instruction describes the steps that shall be taken in Resolving Filed Online Submissions. A ¢ DMMON CAUSES OF FAILURE @ Selection of Incorrect Tax period © Failure to populate the 3 important dates, being: ¥ Time when Validation Y Started Postmark Y Receipt Contract Account conflict in instances where there are duplicate contract accounts Contract Conflict where there are duplicate contract objects Duplicate submission where a return has already been submitted forthe same period PAVE returns with the status COMMITTED yet they won't be posted on account Fact Set error message, common on some returns for Income Tax Individual in Trade Returns that fail to post to account due to congestion, maintaining the status “Submitted” . © 000000 2.0-The Revenue Officer / Clerical Assistant / Data Capture Clerk shall: 2.1. Resolve a failed retum where a elient elects the yearly PAYE tax period using procedure in Appendix | 2.2. Resolve a failed return wl in the correct format in Appewts A 23, Resolve a failed return where a client se the status failed Appendts 8 2.4, Resolve a failed return where a reur has the status ‘Committed’ yet no posting to account Appendix 12. NB: common to nil PAYE returns. 2.5. Resolve a failed return where the status failed and the return is not on SAP form bundles Appentlix 11 : ove PAYE, VAT, Income Tax, Presumptive Tas and Withholding Tax returns that here a client selects a Future tax period, or any other tax period Joets the correct tax petiod but submission gives 2.6. Appr Ta, and W fail to post to account by maintaining We status “Submitted” Appendix Appendtss e ‘ , Appendis 1: RESOLVING A FAILED 1 "URN APTER SELECTION OF A YEARLY aaa PER! . Free PERIOD (COMMON ON PAYE RET URNS) 1. Check inthe esersiees CRM Ady 2 to see the return submitted for the parucular client 2. nore if the statu Fore eet SD committed ve seannosy a eorEssu wtaRore B38 nsveset SHE Scanned with CamScanner om 1@RNB: This means that the client has corrected their submissh i using the correct tax period on by resubmiting 3. Send an email to the client APPENDIX 3 if the status says failed, Us details obtained from APPENDIX 2 (12) me hiet Vee vendix 2: VIEWING OF RETURNS SUBMITTED ONLINE “Type the address htip://esp-prd-rsfe.rp.zw on the Internet Browser ‘Type your Username. NB use the format pplusername LW 2 3. Type the password 4, Click ‘OK’. Se 6. a Click Accounts under the heading Customers Click the arrow on Accounts to select Active Accounts fhe client in the search field starting with the zero. Alternatively 7, Type the BP number of t tor part of the name of the client in the search field. type the name of the client 8. Press enter. 9. Double click on the particular client's name and the details ofthat client will appear: 10. Click Tax Submissions under the heading Common, to see all the returns that were submitted by the client online. 11. Click on the URL under the column ‘RETURN PDF” to view. 12. Repeat the steps 2 10.4 above, for the particular return you want to display the return. Take note of the following details + Name of the elient + Email address of the client + Tax period + Date when return was submitted Appendix 3: Email sent to client Good day Wermote your faited online submission for PAYE ated that you selected the wrong tax period Pleuse do the following in order 10 corre + Log in the portal + Click My History, My + Click Edit go display the return . © On Tax Period, drill down to select the correct tax period, for ample 1601 for January 2016, 1602 Jor February 2016, 1603 for March 2016, ¢16 the Tax Periud. please lick 1 April 2016. The reason for failure is vet your submission. Submussions to find the failed return Near unel proceed to submit the return After correcting " i queries, please write anvemmall ridi ee Jesh yn 04799948, or 795710 ‘or pose the e-services Het Kegurds J gnenster pareursttsamaere Peart ino pomestte HYNES sve » * . . Scanned with CamScanner ON yok> ae (ZwS 1SO 9001:2008 QU. oe |ALITY MANAGEMENT SYSTEM andi ds Revolve a failed retum where a clept selects af | appre in the correct format in nt selects fete, tut percha or any ofkar ” | Check in the e-services CRM AP ‘ | 1 Crtculae client APPENDIX 2 to see the return submitted for the fer to Debt Man: tion if cli i 2 Rel ewe nagement Section if client has submitted another retum in the correct 3, Correct the tax period in SAP APPENDIX Sif the tax peri if the cli * APPENDIX § riod is kn did not submit another return and send email to client APPENDIX. oper tt | 4, Send email to client if tax period is not known APPENDIX 7 | Appendix, 1. Copy the Form Bundle Number of the renven from the e-services CRM 2, Check in SAP FPLS to see ifno ZIMRA officer has billed the return in the correct: : period 3. Open the Form Bundle in SAP NWBC 4. Click Details 5. Correct the data on the following fields: Tax Period; Billing Period From: Billing Period To 6. Click Save 7. Click Create Tax assessment $. At this point the assessment is reversed from the wront correct tax period 6. ke the appropriate deals from the return on e-services CRM ant send an e-mail 10 Thectient in the following format (nate the specifies that must Pe ‘changed to suit your specific client): 1g tax period and is posted on the Appendis 6 Good day We note your online incorrect tax period of ZIMRA has corrected this lax Pt For any — further queries. submission for PAYE dated 12 April 2016 where you selected the instead of riod and the correct etails are now reflecting on account please write an email {or phone the e-services helpdesk on “annul 194799948, or 795710 Regards wpe ie for PAVENAT Ingume Tx dated oo» WHEPE OH selected ‘ore your ontine submission, weriud of We ni ce faure 10s Ps Zand etow at scarp oh te cumrecs tux pesnnts for PAVE. LAT and facome Tax seca worn wns aN TEE BSH ‘Page Sot 10S Scanned with CamScanner= [ZWS 1SO 9001:2008 QUALITY MANAGEMENT SYSTEM Duplicate submission where a retum hes already been submitted for ‘the same period 1, Check in the e-services CRM APPEND! 1K 2 t ; particular client 0 See the return submitted for the 2. Ignore if there is another return for the same period, wit COMMITTED. 1 period, with the status NB: This means that the client has corrected heir submission bj using the correct tax period n by resubmitting 3. Check in SAP FPL9 to see if no ZIMRA officer has billed the return for the tax period in question APPENDIX 9 4. Ignore if there is another return for the same perivil 5. Check the possibility of duplicate contract accounts and duplicate contract objects if the return has not been posted on SAP. In cases of duplicates, take note of the active contract account or object. 6. Open the Form Bundle in SAP NWBC and create the tax assessment APPENDIX 10 a. Send email to client APPENDIX 11 1. Take the appropriate details from the return on e-services CRM and send an e-mail to the clent in the following format (note the specifics that must be changed to suit your specific client): Appeudlia 9: SAP Menu Path for Viewing Account Status in SAP. 1. Log on to SAP client 400 : 2. Type in “/nfp19™ on the command box. 3. Click on enter. 4. Account display initial screen will come out. Type in the BP number that you want to view 5. Go down to contract account and zoom. A screen titled “contract account 1” will appear. 6. Click enter and the list of contract accounts will appear. Double click the contract account you want to view €.z. VAT aaa er einer dvs st ype where here ak nil down the ao and select standard layout to view everything in the account 8. Goto the top of the sereen and click enter 9. Click Chronology and account details will show. ' SAP MENU PATH FOR CAPTURING AND BILLING A RETURN onto SAP client 400 = NWBC" and Press Eater 3. Click SAP 2 tithe command box type T NWR Scanned with CamScanner Be7 ) IZWS 180 7001:2008 QUALITY MANAGEMENT eS ——__—_ Se ALITY MANAGEMENT SYSTEN———] = «Tax Return: New”, 5, On“Form Bundle Type”, zoom and sel pe”, lect the appropri & On tPeriod Key from”, zoom and select the correct oy eat 8, Pay 28 You Ear, 2013. (ax period e.g. 1302 for February 1 stip "Reene ‘Type’, “Estimated”, “Taxpayer ID Type" 8 On “Registration Number”, zoom 8 type the BPN Ce » aid Taxpayer” 9. Click “Start Search” lumber on “Business Partner” 10. Click on the correct tax head e.g “PAYE” “Tax Return: New”. -8 “PAYE” contract account and you go back tothe sereen 11. Click “Enter Form data” to vie Ac reninla iew the PAYE/VAT/Income Tax template, ‘On “Receipt” (at the bottom right corn 31), type the date when the return was received — the ZIMRA Date Stamp on the rtwn. NB: The recep date ‘must be captured correct as this affects the calculation of penalty for late submission on some returns. Correct the data on the following fields if necessary: Dates; Contract Account Objects, ete. ontract 13. Click the “Form Handling tab” to go back to the PAYE/ VAT Income ‘Tax template. 14, Complete the fields under the column “Submitted”: 15. Click “Basic Check” at the top or at the bottom, to ver! Click “Save” 17. Click “Create ‘Tax Assessment” 18. Click “Save and Continue” 19. A sereen written “Choose Print Parameter” appears. Type “LPOI” on the field “Output device” and click “OK” to view the notification. fy the calculation of Total Tax 16. Appendtis 11; Email to the client Good day We note sour failed online submission for PAYE dated 12 April 2016. ZIMRA hus posted the return ‘nto your account ceAnLED on the same rtwon. You re urged inne to see pre stanus FAIL t / You may, tunwerer, contiae ignore this elpusinn canal irra neat rekon (4799S 795710 series. please write a ns Far wetpone tie ese et eaten struct OE Regards vsune wyne gree WRT ragebt arses so panne ste ESSE 10S Scanned with CamScanner