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Questionnaire

The document contains a survey evaluating customer satisfaction with Calle Real Restaurant. It examines food quality and consistency, service quality, and overall customer satisfaction. Customers were asked to rate various aspects on a scale and identify any problems experienced. Suggestions for improvements to food/service were also solicited. The survey aims to understand customer perceptions and identify areas for enhancement at Calle Real Restaurant.

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Mac John Teves Poblete
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99 views3 pages

Questionnaire

The document contains a survey evaluating customer satisfaction with Calle Real Restaurant. It examines food quality and consistency, service quality, and overall customer satisfaction. Customers were asked to rate various aspects on a scale and identify any problems experienced. Suggestions for improvements to food/service were also solicited. The survey aims to understand customer perceptions and identify areas for enhancement at Calle Real Restaurant.

Uploaded by

Mac John Teves Poblete
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Section 1: Food Quality and Consistency

1.1 How often have you visited Calle Real Restaurant in the past month?
a. Once
b. Two to three times
c. Four to five times
d. More than five times

1.2 How would you rate the taste of the food served at Calle Real Restaurant?
a. Excellent
b. Good
c. Average
d. Poor
e. Very Poor

1.3 How would you rate the consistency of the food served at Calle Real Restaurant?
a. Excellent
b. Good
c. Average
d. Poor
e. Very Poor

1.4 Have you ever encountered any problems with the food served at Calle Real
Restaurant?
a. Yes
b. No

1.5 If you answered "Yes" to the previous question, please describe the problem(s)
encountered:
a. The food was undercooked
b. The food was overcooked
c. The food was too salty
d. The food was too bland
e. The food was not fresh
f. Other (please specify): __________

1.6 How would you rate the presentation of the food served at Calle Real Restaurant?
a. Excellent
b. Good
c. Average
d. Poor
e. Very Poor

Section 2: Service Quality

2.1 How would you rate the friendliness of the staff at Calle Real Restaurant?
a. Excellent
b. Good
c. Average
d. Poor
e. Very Poor
2.2 How would you rate the promptness of the staff in attending to your needs at Calle Real
Restaurant?
a. Excellent
b. Good
c. Average
d. Poor
e. Very Poor

2.3 How would you rate the knowledge of the staff regarding the menu at Calle Real
Restaurant?
a. Excellent
b. Good
c. Average
d. Poor
e. Very Poor

2.4 Have you ever experienced any delays in service at Calle Real Restaurant?
a. Yes
b. No
2.5 If you answered "Yes" to the previous question, please describe the delay(s)
encountered:
a. Delay in taking orders
b. Delay in serving food
c. Delay in billing/payment
d. Other (please specify): __________

Section 3: Customer Satisfaction

3.1 Overall, how satisfied are you with the food and services offered at Calle Real
Restaurant?
a. Extremely satisfied
b. Very satisfied
c. Moderately satisfied
d. Slightly satisfied
e. Not at all satisfied

3.2 How likely are you to recommend Calle Real Restaurant to others?
a. Very likely
b. Somewhat likely
c. Neutral
d. Somewhat unlikely
e. Very unlikely

3.3 How likely are you to visit Calle Real Restaurant again?
a. Very likely
b. Somewhat likely
c. Neutral
d. Somewhat unlikely
e. Very unlikely
Section 4: Recommendations

4.1 What improvements do you suggest for the food quality and consistency at Calle Real
Restaurant?
a. Improve the freshness of the ingredients
b. Enhance the flavor of the dishes
c. Improve the presentation of the dishes
d. Other (please specify): __________

4.2 What improvements do you suggest for the service quality at Calle Real Restaurant?
a. Train the staff to be more friendly and accommodating
b. Improve the speed of service
c. Improve the knowledge of the staff regarding the menu
d. Other (please specify): __________

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