Acknowledgement

It is my pleasure to be indebted to various people, who directly or indirectly in the

development of this work and who influenced my thinking behavior and acts during the
course of study.

Secondly, I express my sincere gratitude to Mr. Lochan Raj Neupane worthy supervisor
for providing me an opportunity to undergo this project.

I would like to extend my profound gratitude to Mr. Durga Nanda Yadav, my mentor and
like to express my gratitude to the entire Citizen Investment Trust family for fostering
friendly learning environment.

I also extend my sincere appreciation to whom provided their valuable suggestions and
precious time in accomplishing this intern report.

Lastly, I would like to thank our coordinator Mr. Sushil Adhikari and to everyone who
contributed to the success of this initiative.

Sincerely,

Jyoti Kumari Sah

BCA 7th semester

Mahendra Morang Adarsh Multiple Campus, Biratnagar

i
 Abstract

The technical department of a Citizen Investment Trust plays a critical role in the overall
operations and productivity of the municipality by providing technical assistance and
support to the various departments. This internship aimed to provide an understanding of
the current state of technical systems and infrastructure within the CIT, current IT support
practices, current IT challenges and issues facing the organization, best practices and
industry standards for IT support, and the role of IT in supporting the organization overall
goals and objectives. The intern was involved in tasks and activities such as
troubleshooting and resolving technical issues, installing and configuring hardware and
software, providing training and support to staff, monitoring and maintaining technical
systems, assisting with the management of the organization internet and implementing
security protocols to secure the organization systems and data. Through the internship, the
intern gained a comprehensive understanding of the role of technical support in an
organization and the importance of technical support in the overall operations and
productivity of the organization. The internship also provided the intern with an
opportunity to work closely with the IT support team and to observe their processes and
procedures. The intern also received feedback and guidance from their supervisor
throughout the internship, which helped to improve their skills and knowledge.

ii
 Table of Contents
Acknowledgement................................................................................................................i
Abstract................................................................................................................................ii
Abbreviations.......................................................................................................................v
List of Figures.....................................................................................................................vi
Chapter 1: Introduction........................................................................................................1
1.1 Introduction...........................................................................................................1
1.2 Problem Statement.................................................................................................2
1.3 Objectives..............................................................................................................2
1.4 Scope and Limitation.............................................................................................2
1.5 Report Organization..............................................................................................2
Chapter 2: Introduction to Organization..............................................................................4
2.1 Organization Details...................................................................................................4
2.2 Organizational Hierarchy...........................................................................................5
2.3 Working Domains of Organization............................................................................5
2.4 Description of Intern Department/Unit......................................................................6
Chapter 3: Background Study and Literature Review.........................................................7
3.1 Background Study......................................................................................................7
3.1 Literature Review.......................................................................................................8
Chapter 4: Internship Activities.........................................................................................10
4.1. Roles and Responsibilities......................................................................................10
4.2 Weekly Log..............................................................................................................10
4.3 Description of project involved during internship...................................................13
4.4 Tasks/Activities performed......................................................................................13
Chapter 5: Conclusion and Learning Outcomes................................................................14
5.1 Conclusion................................................................................................................14
5.2 Learning Outcome....................................................................................................14
References..........................................................................................................................15

iii
 Abbreviations

IT Information Technology

TU Tribhuvan University

CIT Citizen Investment Trust

CRM Customer Relationship Management

VAT Value Added Tax

TS Technical Specifications

PAN Permanent Account Number

GoN Government of Nepal

ESGRF Employee Savings Growth Retirement Fund

iv
 List of Figures

Figure 1: Organizational Hierarchy.....................................................................................5

v
 Chapter 1: Introduction
1.1 Introduction

An internship in the Citizen Investment Trust (CIT) of an organization is an opportunity

for us to gain hands-on experience in the field of technical and organization operations.
We worked under the supervision of experienced of technical officer and assisted tasks
that align with our skills. We learn about the various technologies and systems used by
the organization, such as internet, networks, and software applications. It helps with the
implementation of technical projects, such as customer data registration, online data
entry, filling reconcile, statement. Additionally, the intern involved in providing technical
support to other employees within the municipality, as well as researching and analyzing
IT-related topics.

In this intern I got the opportunity to work on projects that improve the organizations
operations and services, such as complaint management, internet services, customer data
registration and implementing system security measures. Overall, an internship in the
CIT organization provides an opportunity for me to gain valuable experience in the field
to learn about how system supports the organization mission and goals. It also gives an
opportunity to develop technical skills and build professional relationships, and help in
making municipality more efficient and effective.

1
1.2 Problem Statement

Some problem statements of the organizations are as follows: -

 Lack of advance technology
 Slow in working process
 Insufficient technician

1.3 Objectives

 To manage computerized based data

 To provide CRM service all over Nepal
 To provide support to IT staff and other employees
 To help to create IT documentation

1.4 Scope and Limitation

The scope of the report includes:

 An analysis of the municipality's current IT infrastructure and systems, including

hardware and software.
 A study of the municipality's IT support services, including helpdesk and
technical support.

Limitations

 Limited access to certain data or information due to security or confidentiality

reasons.
 The report may not be able to provide a comprehensive understanding of the
municipality's IT department as it may only focus on specific areas of the
department.

1.5 Report Organization

Chapter 1 deals about general introduction of the work done in technical department of
Citizen Investment Trust. It also states problem of statement, Objective, scope and
limitation in detail.

2
Chapter 2 describe the details of the organization and its hierarchy. It includes working
domains of the organization and talks about the intern department or unit.

Chapter 3 is all about literature review and background study.

Chapter 4 is about what roles and responsibilities participants played and their weekly
log. It deals about the description of job which is involved during internship and the tasks
or activities performed while doing this job.

Chapter 5 describe about Conclusion and Learning outcome.

3
 Chapter 2: Introduction to Organization
2.1 Organization Details

Citizen Investment Trust (Nagarik Lagani Kosh), a statutory institute under Citizen
Investment Trust Act, 2047, has ownership of Nepal Government as a public financial
organization. It was established on 18th March, 1991(4th Chaitra, 2047B.S) as an
autonomous body. Formally it has been operating its activities since 15th January, 1992
(1st Magh, 2048). It operates and manages various types of retirement schemes /
programs as well as various unit schemes and mutual fund program for both domestic and
foreign investors to encourage the people for saving in order to expand fund and increase
the investment opportunities along with the dynamic development of the capital market to
contribute economic development of the nation. At present, it has been launching various
types of voluntary retirement schemes (Pension funds, Gratuity funds etc.) and mandatory
insurance fund programs on the basis of fully funded and individual account. CIT, at the
same time, encouraging the long-term saving mobilizations by operating Employee
Savings Growth Retirement Fund (ESGRF), Insurance Funds for Civil Service’s
employees, Teachers, Nepal Army’s Employees, Nepal Police’s Employees, Armed
Police Force’s Employees and others institute’s employees to help the depositors for
saving to expand fund and increase opportunities to investment along with the
development of the capital market.
The head office of CIT is at New Baneshwor, Kathmandu and branch offices are at
Pokhara, Biratnagar, Butwal and Attariya.

4
2.2 Organizational Hierarchy

Figure 1: Organizational Hierarchy

2.3 Working Domains of Organization

There are different works carried out by employees of CIT:

1. Managing Director
Managing director plays major role in the office. They manage the different fund
like (Retirement fund, Teacher insurance fund, Gratuity fund etc.)
2. Customer services
In this customer related service is provided such as customer registration data and
solving customer queries.
3. Loan Sanction
In this different loan services are provided to the customer after verification of
data.
4. IT services
In this online data entry is done and maintenance of customer data.
5. Settlement
In this after granting loan final settlement and payment is done.

5
2.4 Description of Intern Department/Unit

Various problems related to IT in the organizations are run and handled by technical
specification in the Citizen Investment Trust. It also performs the domain of data
management, technical support, IT security and overall configuration. An intern
department, also known as an internship program, is typically a unit within the
organization that coordinates and manages the placement of interns within the specific
department.

They also provide support, guidance, and supervision to the interns. I was gone to Citizen
Investment Trust office for internship where I wish to learn something new about Citizen
Investment Trust organization. I was expected to learn about online services, management
of online data etc.

I wish to apply theoretical knowledge and ideas to practical and real-life practice. It is

remarkable opening to experience the real-world working environment and culture where
knowledge learned during BCA course be implemented. I was planning to go for a field
visit and experience the knowledge and working principle to work in certain organization.
The internship period was going to be good where divided into different groups and send
to different unit of Citizen Investment Trust. Some of like Loan Sanction, Customer
Registration Data, IT services and Settlement of Payment.

6
Chapter 3: Background Study and Literature Review

3.1 Background Study

[1]Citizen Investment Trust has always put its endeavors in providing its valued
customers a quality service since its inception. To achieve this goal, technologies best
meeting the interest of its customers have always been selected. The nationwide reach of
the organization, from urban areas to the economically nonviable most remote locations,
is the result of all these efforts that makes this organization different from others. Citizen
Investment Trust (Nagarik Lagani Kosh), a statutory institute under Citizen Investment
Trust Act, 2047, has ownership of Nepal Government as a public financial organization.
It was established on 18th March, 1991(4th Chaitra, 2047B.S) as an autonomous body.
Formally it has been operating its activities since 15th January, 1992 (1st Magh, 2048). It
operates and manages various types of retirement schemes / programs as well as various
unit schemes and mutual fund program for both domestic and foreign investors to
encourage the people for saving in order to expand fund and increase the investment
opportunities along with the dynamic development of the capital market to contribute
economic development of the nation. CIT has successfully completed its two decade
challenging years with the simultaneous growth of dynamic capital market in Nepal. At
present, it has been launching various types of voluntary retirement schemes (Pension
funds, Gratuity funds etc.) and mandatory insurance fund programs on the basis of fully
funded and individual account. CIT, at the same time, encouraging the long-term saving
mobilizations by operating Employee Savings Growth Retirement Fund (ESGRF),
Insurance Funds for Civil Service’s employees, Teachers, Nepal Army’s Employees,
Nepal Police’s Employees, Armed Police Force’s Employees and others institute’s
employees to help the depositors for saving to expand fund and increase opportunities to
investment along with the development of the capital market.
The head office of CIT is at New Baneshwor Kathmandu and branch offices are at
Pokhara, Biratnagar, Butwal and Attariya.
IT support for technical departments is a crucial aspect of the overall operations and
productivity of the organization. It involves providing technical assistance and support to
the various departments within an organization to ensure that their IT systems are running
smoothly and efficiently.

7
3.1 Literature Review

[1] Citizen Investment Trust (Nagarik Lagani Kosh) was incorporated under the Citizen
Investment Trust Act, 1991, Sec.19. CIT introduced Citizen Unit Scheme in 1994/95 in
the capital market as a second collective investment scheme to help small and medium
level of savers providing opportunities to them with the benefit of capital market by
mobilizing of their saving towards capital market. The fund was established as an open-
ended scheme with Rs.100 each. The seed capital of this scheme was 5 million. CIT
develop a base for institutional investors in the securities market by creating long-term
investible funds in the form of mutual fund (Source: Website). The market for mutual
fund is very limited and mutual fund as an instrument for investment has not been popular
among the investors in Nepal. Even though mutual funds are becoming one of the most
popular investment avenues for small and risk-shy investors globally, their presence is
negligible in Nepalese capital market due to the absence of laws. The government had
announced in the budget proposal a string of plans including establishment of regulatory
and supervisory body in order to encourage mutual fund but this has been limited to paper
so far.

[3]Citizen Investment Trust (Nagarik Lagani Kosh), a statutory institute under Citizen
Investment Trust Act, 2047, has ownership of Nepal Government as a public financial
organization. It was established on 18th March, 1991(4th Chaitra, 2047B.S) as an
autonomous body. Formally it has been operating its activities since 15th January, 1992
(1st Magh, 2048). It operates and manages various types of retirement schemes /
programs as well as various unit schemes and mutual fund program for both domestic and
foreign investors to encourage the people for saving in order to expand fund and increase
the investment opportunities along with the dynamic development of the capital market to
contribute economic development of the nation.

[4] CIT has successfully completed its two decade challenging years with the
simultaneous growth of dynamic capital market in Nepal. At present, it has been
launching various types of voluntary retirement schemes (Pension funds, Gratuity funds
etc.) and mandatory insurance fund programs on the basis of fully funded and individual
account. CIT, at the same time, encouraging the long-term saving mobilizations by

8
operating Employee Savings Growth Retirement Fund (ESGRF), Insurance Funds for
Civil Service’s employees, Teachers, Nepal Army’s Employees, Nepal Police’s
Employees, Armed Police Force’s Employees and others institute’s employees to help the
depositors for saving to expand fund and increase opportunities to investment along with
the development of the capital market.
The head office of CIT is at New Baneshwor, Kathmandu and branch offices are at
Pokhara, Biratnagar, Butwal and Attariya.

9
 Chapter 4: Internship Activities

4.1. Roles and Responsibilities

As an IT intern in a technical specification of Citizen Investment Trust, my primary

responsibilities include assisting with the employees here, using different types of
management system, providing technical support to staff, participating in IT related
projects and initiatives and supporting the technical specification with documentation,
data management, IT security measures and other administrative tasks.

4.2 Weekly Log

A weekly log in an internship report is a document that summarizes the activities and
accomplishments of the intern during a specific week of the internship. It typically
includes a detailed description of the tasks and projects the intern worked on, the skills
and knowledge gained, any challenges encountered and how they were overcome, and
any feedback or suggestions for improvement. The weekly logs during internship period
are as follow:

10
 Weekly Internship Log

Name of the Student: Date: 2079-07-03

Project/Job Title:
Week Number: 1st
Responsibilities:


Activities:

Observations:

Plan for Next Week:



Performance Appraisal by Mentor:

Mentors’ Approval Supervisors’ Verification

Signature: Signature:

Name: Name:
Date: 2079-07-17 Date:

11
Ya chai mbl bata log sheet ko photo khicera bhaye jati sabai 8 ota log sheet halnu
Log sheet halnu bhanda agadi chai sabai le mentor ra supervisor ko sign garaunu
Tespaxi photo khicera halnu 8 ota nai mathi ko sample log sheet chai hataunu esbata

12
4.3 Description of project involved during internship

IT support for organization refers to the provision of technical assistance and support to
the various departments within a company. This can include help with hardware and
software issues, network connectivity and other IT related problems. The Main goal of IT
support for organization is to ensure that the departments are able to function effectively
and efficiently by providing them with the necessary technical Support.

The IT support team is responsible for maintaining and troubleshooting the organization
IT infrastructure, including servers, networks. They also provide support to users by
resolving technical issues and helping with system configuration. They also provide
support for systems, such as CIT application, website or dial call and assist with the
manage the problem. IT support for technical department is essential in ensuring that the
company IT systems are running smoothly and efficiently, which can help to improve the
overall operations and productivity of the organization.

4.4 Tasks/Activities performed

Various tasks performed in the organizations are given below:

 Troubleshoot and resolve technical issues of customer, such as internet problem,

technical specifications and other issues.
 Observing and learning from experienced professional people.
 Assist with the employee and help them in their work.
 Help to provide facilities to the customer.
 Work on CRM and technical specification.

13
 Chapter 5: Conclusion and Learning Outcomes
5.1 Conclusion

In conclusion, an internship in the CIT an organization can provide a valuable learning

experience for an individual interested in a career in the field of information technology. I
got the opportunity to gain hands-on experience with a variety of projects and tasks, such
as internet system, complaint management system, technical support and IT-related needs
and concerns. I got the opportunity to learn about different work like online data entry,
complaint management etc best practices. Throughout the internship, I'm able to develop
technical skills and gain knowledge in various areas of IT and will have the opportunity
to work with experienced professionals in the field.

In summary, an internship in the technical specification of an organization can be a

valuable and rewarding experience for me who is interested in a career in the field of
information technology. The intern will gain hands-on experience, technical skills, and
knowledge, as well as professional development opportunities, which will prepare them
for a successful career in future.

5.2 Learning Outcome

After Completing this internship, I have evaluated that I have learned the following
important lessons.

 Ability to gain hands-on experience with various technologies and software

Application.
 Ability to troubleshoot and resolve internet and technical issues, and to find
solutions to problems that arise.
 Increase personal development to reflect on my experience, set goals, and plan the
next steps for professional development.
 Learnt to effectively communicate technical information to non-technical person.
 Gain an ability to face the challenges and best practices of the field.

14
 References

[1] "NLK," [Online]. Available: https://www.nlk.org.np/about-us/nlk-in -brief.

[2] "NLK," [Online]. Available: https://en.wikipedia.org/wiki/nlk.

[3] "ncell history," [Online]. Available: https://www.gsma.com/membership/m/ncell-pvt-

ltd/.

[4] "smartcel," [Online]. Available: https://www.smarttel.com.np/about/our-company.

15