Technical Bulletin

Date Ref. No. Revision Type IRIS Level Source

14.09.11 09TV040 20 PROACTIVE / REACTIVE 2 BC

Models

EX-2L_Basil, Coriander, Eco_Basil, Ginger, Paprika Chassis

Subject: Software Packages Follow-Up for EX-2L Chassis [REVISION 20]

SYMPTOM
The latest software package #1750 is valid for the EX-2L_Basil, EX-2L_Coriander, EX-2L_Eco_Basil,
EX-2L_Ginger and EX-2L_Paprika Chassis. It has been released to solve the issues below.
Section
Issue TB Rev.
code
Hum Noise Coming from Panel 09TV063 SFT R3
Digital TV Tuning Missing Channels 09TV078 SFT R7
IRIS code
DVB-T issue in Denmark
TV skips regional services in Denmark (TV2). TV2 is always stored in
channel space nr. 4, resulting in one of the following: 1727 SFT R1
* 1. TV2 channel region at room no. 4 is not the same as before the change.
* 2. TV2 channel region stored several times, but the channel cannot be displayed.
Multifeed services not available in digital
* For channels using multi-feed services (i.e. Premiere TV + Pay per view channels),
C280 SFT R4
the TV set ignores scrambled services (though they can be selected by the customer)
and does not store in the tuned database.
DVB-C missing mux (Numéricable network, France)
1726 SFT R6
* Some digital services are missing after doing a quick scan in DVB-C.
Country expansion spec change
* Implementation required for country expansion to support ComHem C280 SFT R6
(Sweden Cable), Ziggo (Netherlands Cable) and Cable Ready (Finland Cable).
CEC SAT HDTV Box wakes TV up after STBY (DE)
* Condition: set connected to satellite receiver TDT4U HDTV by HDMI. If the
6726 SFT R6
customer activates the wake-up function for specific hours using the menu options,
the TV passes from “Full STBY” to “Semi STBY”, and the set wakes up by itself.
DVB-C VBI Teletext services not available (Nordic)
* Hearing impaired Teletext subtitles not displayed when any DVB subtitles C286 SFT R6
are present.
Jerky picture motion on OTV service (DVB-T) C35B SFT R6
Character not properly shown in EPG/banner (Portugal)
1731 SFT R6
* Some digital services are missing after doing a quick scan in DVB-C.
Power Saving Mode reset to Off (DE) after presence sensor operation (DE) 117M SFT R6
DVB-C error 10
* Set goes to error mode (10 red blinks). Problem due to incorrect broadcaster C11D SFT R6
signalling.


Condition Symptom Part Section Defect Repair

Ref. PCB Qty.
code code number code code code
Preventive x xxx 09TV040 xxx 1 2 1
Remedying x xxx 09TV040 xxx 1 3 1

Sony Europe (Belgium) NV

Customer Satisfaction Europe
Quality & Service Engineering
1/4
2/4 09TV040R20

Section
Issue TB Rev.
code
Incorrect Shop mode validation message in Spanish (Wrong Translation) / SFT R7
Subtitle not Working (Finland)
* Digital subtitle does not work after upgrading the set to PKG 1.570 if second 137E SFT R11
preferred language is empty.
Sorting function for ‘Netherlands’ and ‘Belgium’ country selection disabled 1264 SFT R13
EPG data mixed up (Nordic)
* The event title is in the selected language, but the extended EIT information is 1286 SFT R15
in different language(s).
Program delete function not available in sorting menu (Denmark country selection) 1286 SFT R15
Irdeto CAM Cyrillic characters (Ukraine)
* Using the DVB-C encrypted signal with a PCMCIA module (Irdeto), all characters D731 PCC R16
are OK except those sent for customer information in the CAM menu.
Incorrect aspect Ratio (Hungary)
* Hungary DVB-T transmission with customer using AFD (Auto format Definition)
C336 VPD R16
code 001: Displayed video picture becomes anamorphic. The TV shows
the "16:9" format instead of "4:3".
TV crashes while browsing HD Pay services
* Using Smit-Cam Pay TV PCMCIA and zapping on HD services, the picture suddenly 135A SFT R16
stops, making it necessary to reset the TV.
Slow program change in DVB-T
* When using P+/P-, the picture appears but suddenly drops during 2 seconds 1286 SFT R16
before reappearing.
No power and no sound after powering up from Standby
* When the customer puts the set in stby from digital services, there is neither picture 117H SFT R16
nor sound when powering on again.
No HDMI audio from BDP in La Sexta IPTV (Spain)
* BDP-S570 BD Player using BIVL function with La Sexta IPTV in Spain will output
F511 HDMI R18
content via HDMI with 1080p and 32k audio sampling rate as default output, resulting
in no sound but only picture.
Missing EPG extended info for scheduled events (Poland, Czech Republic)
* When selecting DVB-T services from 3rd event, only a short description is available.
1727 IDS R18
But short description is not included in TS information. The new software version
includes long description information.
TV hangs up with PBK service (Baltic)
* While watching service (PBK) MPEG4 HD encrypted signal and using K17M DEN R18
the Lattelekom PCMCIA card, the TV hangs up.
No TXT subtitles (Hungaria)
* Broadcaster Antenna Hungaria sends different data for subtitles. 1286 PRG R18
The Sony teletext subtitle module rejects the data package.
No picture / no sound on scrambled services (Switzerland)
* When changing channels in a cable network with Conax CAM and Smartcard, 6310 DPR R20
descrambled picture and sound take too long to appear or never appear.
Intermittent picture mute in Discovery HD (Denmark)
* Periods of normal video are alternated by the screen going black and showing some E357 DPR R20
blocking.

SOLUTION
1. Regular SW update

To remedy one of the above issues, install the latest software package #1750, using the attached MSImage_*.zip
file and following the abridged procedure (9 steps) below.

NOTE: For the full update procedure, refer to TB 09TV025.

Date File SW Versions
Emma Micro: 2.29.2664
September 2011 MSImage_EX2L_DVBC_PKG1750EA.zip
Mimas Micro: 1.311
 09TV040R20 3/4
1. Download and extract the attached “MSImage_*.zip” file.

2. A folder called “eg2l_dvt” will be created. Copy the entire folder into the root of the Memory Stick.

3. Unplug the power cord. (Do not use the [Power] key or [Standby] key on the remote commander!)

4. Insert the Memory Stick.

5. Plug the power cord.

6. Wait for 4-6 minutes, until all LEDs are on. Initially only the green LED is on. Finally all LEDs will be on. The
screen stays without picture.

7. Unplug the power cord, and take out the Memory Stick.

8. Plug the power cord.

9. Wait for 3-4 minutes to finish the EMMA resource updating. Normally the TV will reboot when finishing.

2. Main board or panel exchange

After exchanging the main board or panel, follow the procedure outlined in TB 09TV025.

 After exchanging the main board or panel, choose the appropriate software file as indicated in the table below,
depending on the model and whether a standard or silicon tuner is mounted on the BA board. Refer to
Technical Bulletin 09TV090 for further details.
 Refer to TB 09TV069 to differentiate between the two different types of 46V panel.
 Refer to TB 09TV121 to differentiate between the two different types of 40/46/52Z5500 and 40Z5710 panels.
Emma NVM Emma NVM Emma NVM
Model
STANDARD Tuner SILICON Tuner QDL Panel
22E53xx Ginger_22AUO.zip /
32E55xx Ginger_32AUO.zip Ginger_32AUO_SiTu.zip
32V5500, -V5610 Coriander_32SLCD.zip Coriander_32SLCD_SiTu.zip
32W5500, -W57xx Basil_32AUO.zip Basil_32AUO_SiTu.zip
37V5500, -V5610 Coriander_37AUO.zip Coriander_37AUO_SiTu.zip
/
37W5500, -W57xx Basil_37AUO.zip Basil_37AUO_SiTu.zip
40E55xx Ginger_40SLCD.zip Ginger_40SLCD_SiTu.zip
40V5500, -V5610 Coriander_40SLCD.zip Coriander_40SLCD_SiTu.zip
40WE5 Eco_Basil_40SLCD.zip Eco_Basil_40SLCD_SiTu.zip
40W5500, -W57xx Basil_40SLCD.zip Basil_40SLCD_SiTu.zip
40Z5500, -Z5710 / Paprika_40SLCD_SiTu.zip Paprika_40SLCD_SiTu_QDL.zip
46WE5 Eco_Basil_46SLCD.zip Eco_Basil_46SLCD_SiTu.zip
46V5500, -V5610 Coriander_46SLCD.zip Coriander_46SLCD_SiTu.zip
46V5500, -V5610 /
Coriander_46SLCD-NP.zip Coriander_46SLCD-NP_SiTu.zip
VA Panel
46W5500, -W57xx Basil_46SLCD.zip Basil_46SLCD_SiTu.zip
46Z5500 / Paprika_46SLCD_SiTu.zip Paprika_46SLCD_SiTu_QDL.zip
52V5500, -V5610 Coriander_52SLCD.zip Coriander_52SLCD_SiTu.zip
/
52W5500, -W57xx Basil_52SLCD.zip Basil_52SLCD_SiTu.zip
52Z5500 / Paprika_52SLCD_SiTu.zip Paprika_52SLCD_SiTu_QDL.zip
4/4 09TV040R20

REVISION HISTORY
Rev. R0 R1 R2 R3 R4 R5 R6 R7 R8 R9
SW #1.202 #1303 #1303 #1408 #1409 #1409 #1550 #1570 #1570 #1570
Date 26.03.09 30.04.09 18.05.09 19.06.09 08.07.09 10.07.09 22.07.09 07.08.09 21.08.09 30.09.09

Rev. R10 R11 R12 R13 R14 R15 R16 R17 R18 R19
SW #1570 #1600 #1600 #1620 #1620 #1700 #1730 #1730 #1741 #1741
Date 13.10.09 19.10.09 14.12.09 29.12.09 20.01.10 22.02.10 29.04.10 06.05.10 14.07.10 22.09.10

Rev. R20
SW #1750
Date 14.09.11