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    Resume 2023 0122 192309

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    hernindya
    Hernindya Priamitasari is a graduate of the Tourism program at Airlangga University with 3 years of experience in customer service. She has held positions as an influencer marketing platform, business owner, and customer service specialist. Her experience includes creating campaign content, analyzing market segments, building operations, mapping target markets, handling customer complaints via various channels, and creating tourism-related content. She is skilled in Microsoft Office, communication, Adobe Premier, Canva, data entry, empathy, problem solving, teamwork, analytical thinking, and Photoshop.

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    Resume 2023 0122 192309

    Uploaded by

    hernindya
    30 views3 pages
    Hernindya Priamitasari is a graduate of the Tourism program at Airlangga University with 3 years of experience in customer service. She has held positions as an influencer marketing platform, business owner, and customer service specialist. Her experience includes creating campaign content, analyzing market segments, building operations, mapping target markets, handling customer complaints via various channels, and creating tourism-related content. She is skilled in Microsoft Office, communication, Adobe Premier, Canva, data entry, empathy, problem solving, teamwork, analytical thinking, and Photoshop.

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    resume-2023-0122-192309

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    Hernindya Priamitasari is a graduate of the Tourism program at Airlangga University with 3 years of experience in customer service. She has held positions as an influencer marketing platform, business owner, and customer service specialist. Her experience includes creating campaign content, analyzing market segments, building operations, mapping target markets, handling customer complaints via various channels, and creating tourism-related content. She is skilled in Microsoft Office, communication, Adobe Premier, Canva, data entry, empathy, problem solving, teamwork, analytical thinking, and Photoshop.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views3 pages

    Resume 2023 0122 192309

    Uploaded by

    hernindya
    Hernindya Priamitasari is a graduate of the Tourism program at Airlangga University with 3 years of experience in customer service. She has held positions as an influencer marketing platform, business owner, and customer service specialist. Her experience includes creating campaign content, analyzing market segments, building operations, mapping target markets, handling customer complaints via various channels, and creating tourism-related content. She is skilled in Microsoft Office, communication, Adobe Premier, Canva, data entry, empathy, problem solving, teamwork, analytical thinking, and Photoshop.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Hernindya Priamitasari

    Professional Customer Service


    JL Pucangan 8/7 Surabaya | +62 877-9412-7558 | [email protected] |
    www.linkedin.com/in/hernindyapriamitasari/

    PROFIL
    I’m a graduate from the Airlangga University Tourism p program, A highly professional
    Customer Service Representative with 3 years experience in telephone customer service. I am
    a person who is easily adaptable, have analytical problem skill ,Customer orientied, have
    good leadership , Responsible, have good Communication Skill thats why I am able work
    well group and individually,

    PENGALAMAN
    Influencer · IAM.ID : Influencer Marketing Platform
    Desember 2022 - Present (2 bulan) · Surabaya, Jawa Timur, Indonesia
     Create campaign content concepts through the application first before uploading
    them to social media accounts.
     Analyzing market segments based on data provided by the Company/client
     conduct market research through Social Media regarding matters that are needed
    by the Company/client

    Business Owner · Vite Our Indonesia


    November 2022 - Present (3 bulan) · Surabaya, Jawa Timur, Indonesia

     Building Operations By setting targets, market segmentation and analyzing


    customer satisfaction levels
     establish cooperation with Hotel Business actors, SMEs and buses in order to
    expedite the functions of Operational companies
     Mapping the expansion of the Target Market to the entire sales/marketing team

    Customer Service Specialist · Merapi Visitama Indonesia (Syncore Indonesia


    Group) Agustust 2022 - Oktober 2022 (2 bulan) · Sleman, Daerah Istimewa
    Yogyakarta, Indonesia
     Reply Chat the Reseller complaint/day from chat or live Chat with key metrics such as
    CSAT, SSAT, NPS, PSAT, and other basic Customer Care metrics to operation chat with
    consumen/reseller use Qisqus.com
     Follow Up data to Spicework for checking data Complaint and sales If the we need when
    had complaint 3 days ago according to SLA instructions
     Provide feedback to partner and relevant stakeholders for any process improvement related
     Build relationships with all stakeholders within Evermos and BPO / Reseller Evermos
    Partner

    LBB sahabat Cendikia


    Customer service (Des2019 - Jan 2022)
     handle 50 customer complaints/day directly or by telephone, as well as offer new product
    packages sales if needed when customers complain.
     2. Make 3 daily reports and 1 monthly report in the form of data typed using a microsoft
    office application about complaints and sales
    dinas kebudayaan dan pariwisata provinsi Jawa Timur
    staff magang humas destinasi wisata (Jan 2021 - Jun 2021)
     Create at least 1 written content in the form of reviews on the East Java Tourism website
    and 2 video content on social media of the East Java Tourism Office every day.
     2. Make 6 administrative reports in the form of labor provider letters such as work contract
    extensions, billing, and official

    PENDIDIKAN
    2018 - 2022
    D3 Kepariwisataan - Universitas Airlangga
    (3.35/4.00)
    • During my 3.5 years studying at Airlangga University, I pursued and participated in
    several researches. One of them is Student Creativity Week with research in the field of
    developing tourist destinations. In addition to being involved in research with friends. I
    also develop new innovations in the culinary field.
    • Active in various organizations. Previously served as director general of Scientific
    Development and achievements of Airlangga University Vocational Bem,
    • took part in welcoming 2019 and 2021 PKKMB New Students as Public Relations and
    Medical Coordinator. As well as being the Chair of the Public Relations of the Airlangga
    University faculty coordinating body and successfully collaborating with 25 print and
    digital media partners

    2021 - 2023
    S1 Transfer manajemen bisnis - Terbuka University
    -

    KEAHLIAN
     microsoft office
     komunikasi
     Adobe primier
     Canva
     Data entry
     empati
     problem solving
     Team Work
     analitical thinking
     photoshop

    BAHASA
     english

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