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Operational Audit: South Bombay - Inorbit Mall Goregaon

This operational audit report for Inorbit Mall Goregaon from October 12th, 2022 found the store to have an overall grading of 97%, considered excellent. Key metrics were graded as excellent for cleanliness, maintenance, hygiene, sales, customer service and business controls. Food quality received a grade of 90%, considered average, with products needing to be better covered. Areas for improvement included products being kept covered and an expiring fire extinguisher. Online order and delivery performance through Zomato and Swiggy was also reported.

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Allwyn Mendonca
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74 views6 pages

Operational Audit: South Bombay - Inorbit Mall Goregaon

This operational audit report for Inorbit Mall Goregaon from October 12th, 2022 found the store to have an overall grading of 97%, considered excellent. Key metrics were graded as excellent for cleanliness, maintenance, hygiene, sales, customer service and business controls. Food quality received a grade of 90%, considered average, with products needing to be better covered. Areas for improvement included products being kept covered and an expiring fire extinguisher. Online order and delivery performance through Zomato and Swiggy was also reported.

Uploaded by

Allwyn Mendonca
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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SOUTH BOMBAY – INORBIT MALL GOREGAON

OPERATIONAL AUDIT
REPORT
12 OCTOBER 2022

QUALITY – BUSINESS CONTROL – CUSTOMER


SERVICE – SALES - CLEANLINESS
AUDIT GRADING:

96% to 100% - Excellent


91% to 95% - Good
85% to 90% - Average
Below 85 % - Needs Improvement

SOUTH BOMBAY – INORBIT MALL GOREGAON


STORE OVERALL GRADING :

97%

GRADING: EXCELLENT
SOUTH BOMBAY - October 2022
SB 1 – INORBIT Mall, GOREGAON
2022 -10

AUDIT SUMMARY

AUDIT CATEGORY SUMMARY

Cleanliness,
Maintenance &
Hygiene – 100%

Sales & Customer


Service - 100%

Business Controls -
100%

Food Quality - 90%


AUDIT PERFORMANCE SCORE
SOUTH
First BOMBAY –
Activity CHECK CRITICAL INVENTORY & CASH INORBIT MALL
Date:
12/10/2022
Sr. No Standard Points points Remarks
Cleanliness, Maintenance & Hygiene 20 20 100%
1 Exterior of the store is clean & in good condition 2 YES
2 Signage and all menu display boards clean & in good condition 2 YES
3 Display counter clean & working condition 2 YES
4 Front Counter is clean, uncluttered and in good condition 2 YES
5 All Equipment are in working condition 2 YES
6 There is a back-up arranged for Juicer & Blender 2 YES
7 Pest control is done as per Schedule 2 YES
8 Staff is presentable-uniform/shave 2 YES
9 Cleaning Schedule is being followed 2 YES
10 All AMC's are up to date and executed 2 YES

Sales & Customer Service 20 20 100%


1 Appropriate staff strength 2 YES
2 All guests are greeted with a friendly smile & Eye Contact 2 YES
3 Takes order (suggestive sell/ sell up) 2 YES
4 Assembles order correctly (Product, Condiments) 2 YES
5 Presents order (Logo facing customer, Hot & Cold separate) 2 YES
6 Handles cash well 2 YES
7 Thanks, Asks for Repeat business & says ‘Stay Healthy’ 2 YES
8 Orders served on time 2 YES
9 Products are properly displayed 2 YES
10 All products available on the menu 2 YES

Business Controls 30 30 100%


1 All Critical items Inventory done 3 YES Glass record
2 Cash count is proper 3 YES
3 Glass, bowls, Bottles count proper 3 YES
4 Frozen products inventory proper 3 YES
5 All products available (Ordering & Par Stock Levels maintained) 3 YES
6 Par stock of critical products maintained 3 YES
7 No use of unaccounted glasses, bowls & bottles 3 YES
8 All Licenses in place and up to date 3 YES
9 All registers maintained (DSR, Attendance etc.) 3 YES
10 Food preparation as per sale 3 YES
Food Quality 30 27 90%
1 First in First out Maintained (FIFO) 3 YES
2 Products within expiry date 3 YES
3 All products stored at proper temperature 3 YES
4 Refrigerators are clean & defrosted 3 YES
5 All products kept in proper containers and covered 3 NO
6 No food / Fruit spoilages being used (To be wasted & recorded) 3 YES
7 Wastage is recorded 3 YES
8 Hat, mask and gloves used while handling food 3 YES
9 Hand wash facility and system in place (handwash Soap in use) 3 YES
10 Juice / Food Served to customers is properly made / Cooked 3 YES

Comments:
- PRODUCTS NOT KEPT COVERRED

SOUTH BOMBAY - October 2022


SB 1 – INORBIT Mall, GOREGAON
2022 -10

CRITICAL AREAS:
1. PRODUCTS NEED TO BE KEPT COVERED
2. FIRE EXTINGUISHER WILL EXPIRE ON 02/11/2022
SOUTH BOMBAY - October 2022
SB 1 – INORBIT Mall, GOREGAON
2022 -10

ZOMATO
Reviews Review Rating No. of Reviews
4 421
st
Report Period 1 to 12 Oct 2022
Total Order Received 18 100%
(Rs.4170/-)
Orders Received on time 08 44%
Orders Marked Ready Correctly 08 44%
Orders Incorrect 10 55%
Orders delayed 10 55%
Customer Complaints 0
Customer Complaint reason

SWIGGY
Reviews Review Rating No. of Reviews

Report Period 1st to 12 Oct 2022


Total Order Received 03 100%
Orders Accepted 03 100%
Delay %
Confirmation time 0.25
Orders cancelled
Customer Complaints 0
Customer Complaint reason

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