I am an IT Administrator who has 7.

5 years of experience working within

Rajeev Ranjan the industry, specifically in End User Computing Domain. Successful in
Administrator -EUS installing, upgrading, configuring and troubleshooting applications on
Windows based systems and providing technical support to optimize
Contact workflows and minimize business interruptions.

Work History
Address
Pristine Homes, House No-18
2020-08 - Administrator-EUC
Noida, UP, 201306
Current Jubilant life science limited on behalf of Microland
Phone
Pvt.Ltd. , Noida
+91 8800463584
 Deputed as Technical Support cum VIP Support.
E-mail  Assigning and resolving the incident/ service request
[email protected] tickets using Symphony summit ticketing tools within
SLA. Escalate complex problems to appropriate
Skills support specialists.
 Configuration and troubleshooting of windows
Technical Support based Systems, PC/HP thinclient /VDI (Citrix receiver
and VMware horizon), VPN, Email, production
Excellent applications.

Windows/ MAC OS/ IOS  Well versed with OS deployment awareness and
Windows OS troubleshooting, Hardware and
Excellent Directory Configurations, Active Directory
management.
Office 365/ MS Office 16/13
 Configuring and troubleshooting MS Intune on
iPhone and Android device
Excellent
 Perform troubleshooting using provided tools and
Configuring and utilities to resolve system/ network/ printer issues
troubleshooting MS Intune /  Managing the Atempo Lina server for user data
MAAS 360 mail on iPhone backup
and Android device.  Checking user’s accounts, group policies and OU
management through AD console.
Excellent  Ensure all customer complaints/issues are identified,

IT Asset Management to prepare action plan and drive till closure

Incident Management  Troubleshoot various issues dealing with workstations,
Problem Management printers, network and IP phone systems
 Coordinate with server and network team to resolve
Excellent
any server and network related issues
Teamwork and  Preparing daily checklist of servers and VC rooms
Collaboration  Installing and Troubleshoot of MS office 2016 and
Office 365 application issues
Excellent  Maintain & troubleshoot day-to-day services
  Arrange Audio/Video Conferences for Users
 Installing and updating Trend Micro Antivirus
Languages
 Physical verification of all IT assets during transition
English and Hindi and yearly reconciliation
 Managing and configure Mass 360 for mobile email
access
 Configuring and troubleshooting VPN for client
 Maintained IT Assets, IT Inventory
 Analyze the root cause of any reoccurring ticket
and provide permeant solution.

2017-05 - Sr. System Engineer

2020-08 GENPACT on behalf of ThinkApps Solutions Pvt.Ltd.,
Noida
 Deputed as VIP Support
 Monitor infrastructure and systems with Remedy
Helpmate ticketing tool
 Troubleshoot various issues dealing with workstations,
printers, network and IP phone systems. Coordinate
with server and network team to resolve any server
and network related issues.
 Perform troubleshooting using provided tools and
utilities to resolve system/ network/ printer issues
 Installing new software releases, security patches,
and Upgrade systems as required for enhanced
functionality and security resolution.
 Perform requests related to Laptop and Desktop
allocation for Employee
 Troubleshoot MS office 2007 and 2016 application
issues
 Support for Business Application and all Microsoft
Products.
 Performing system compliance activities like user
/computer account management, MacAfee drive
encryption/decryption, InTune device registration,
wireless access and other access related functions.
 Handling the Bulk Migration activities at Site from
Windows 7 to Windows 10.
 Troubleshooting and supporting on Okta, Global
Protect Client VPN
 Coordination within multiple teams for provide
permanent resolution to end user.
2016-04 - Desktop Support Engineer
2017-05 Hero Fin Corp on behalf of Net connect, New Delhi
 Monitor infrastructure and systems with Remedy
Helpmate ticketing tool.
 Perform troubleshooting using provided tools and
utilities to resolve system/ network/ printer issues
 Mange the central IT Helpdesk independently
 Perform requests related to Laptop and Desktop
allocation for Employee
 Installing & Troubleshoot MS office 2007, 2010 and
2013 application
 Installed and maintained windows and desktop
software, patches and antivirus updates
 Installing and Configuring Networking printer
 Network- WiFi configuration and WiFi device
maintenance
 Providing support for Audio/ Video Conference
infrastructure
 Maintain & troubleshoot day-to-day services
 Installing and updating MacAfee Antivirus

2014-09 - Desktop Support Engineer

2016-04 TNT India Pvt. Ltd. on behalf of Vayam Info Solutions
Pvt.Ltd., New Delhi
 Installing Windows XP, Windows7, and Windows10
 Mange the central IT Helpdesk independently.
 Perform requests related to Laptop and Desktop
allocation for Employee.
 Installing & Troubleshoot MS office 2007and 2010
application.
 Installed and maintained windows and desktop
software, patches and antivirus updates.
 Installing and Configuring Networking printer.
 Network- WiFi configuration and WiFi device
maintenance.
 Providing support for Audio/ Video Conference
infrastructure.
 Installing and updating MacAfee Antivirus.
 Configuring and troubleshooting VPN.
 Education

2015-06 - B.SC: IT
2018-05 Himalayan University - Itanagar, Arunachal Pradesh
GPA: 67.17

2008-05 - Diploma: CS
2011-11 B.T.E - Karnataka, Banglore
GPA: 56.38

2006-03 - Higher Secondary

2008-05 BIEC - Patna, Bihar
GPA: 52.44

2005-01 - Matriculation
2006-02 BSEB - Patna, Bihar
GPA: 66.14

Certifications

MCITP (Microsoft certified IT Professional) from JETKING

Shivajinagar, Bangalore.

Personal Information

Name : Rajeev Ranjan

Father's Name : Lal babu Singh
Date of Birth : 02 /01 / 1992
Gender : Male
Marital Status : Married
Permanent Address : Vill-Mohiuddinpur, P.O-Bidupur
(R.S), Dist-Vaishali, Bihar, Pin -844502

Declaration:-
I hereby declare that the above information is correct
and true to the best of my knowledge.

Date:
Place: Noida (Rajeev Ranjan)