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Instructions On Azure MFA Enrollment and Reset: User Instruction

This document provides instructions for enrolling in and resetting multi-factor authentication (MFA) for Ericsson system access. It outlines downloading the Microsoft Authenticator app, scanning a QR code during enrollment to link the app, and using verification codes to complete setup. It also describes how to reset MFA by requesting approval and then re-enrolling through the self-service portal.

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EDWIN MUTAI
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460 views10 pages

Instructions On Azure MFA Enrollment and Reset: User Instruction

This document provides instructions for enrolling in and resetting multi-factor authentication (MFA) for Ericsson system access. It outlines downloading the Microsoft Authenticator app, scanning a QR code during enrollment to link the app, and using verification codes to complete setup. It also describes how to reset MFA by requesting approval and then re-enrolling through the self-service portal.

Uploaded by

EDWIN MUTAI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Instructions on Azure MFA enrollment and

reset

User Instruction

Contents

1 About Ericsson MFA .................................................................................. 2


2 Support and contact .................................................................................. 2
3 MFA enrollment via Self-Service Portal ................................................ 3
4 Resetting MFA .......................................................................................... 10

2020-11-10
1 About Ericsson MFA
• To increase security, Ericsson is introducing multi-factor authentication
for remote system access.
• This provides an additional security layer on top of the username and
password.
• In addition to security updates, a new graphical user interface is being
deployed.
• The purpose of this quick guide is to provide short instructions for MFA
enrollment and resetting.

2 Support and contact


Please contact Extranet Support if you have questions or need help. Contact
details can be found here: https://www.ericsson.com/en/contact/extranet-
support

2020-11-10 2 (10)
3 MFA enrollment via Self-Service Portal
Before we start, we highly recommend using a browser in incognito mode for the
process of setting up MFA. For Internet Explorer, it is called “InPrivate Browsing”.

3.1 Step 1 – Connect to the Self-Service Portal

Note: If you navigate directly to an MFA enforced application, you will see screen
displayed in step 3.1.3. You can then start from there.

3.1.1 Login with your email and password to https://enable-


mfa.myaccount.ericsson.net

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3.1.2 Initiate enrollment process by pressing “Proof up”

3.1.3 You will be redirected to Microsoft proof up wizard. Press “Next”.

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3.1.4 You will be displayed this view. Proceed to Section 3.2 to install the Microsoft
Authenticator app on your phone. Leave this page open, you will use it in a
later step.

Note: You should not select any of the options in the box for “How do you want
to use the mobile app” in this step.

3.2 Step 2 – Install and configure mobile app

3.2.1 Download Microsoft Authenticator app on your mobile phone

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3.2.2 Launch app and you will see one of the two alternatives; (1) Press “Scan QR
Code” or (2) “Add account”.

• Alternative 1. The app should open the camera, leave the camera open
and proceed to step 3.2.3.
• Alternative 2. If you selected “Add account”, a new page will be
displayed. Here you need to select “Work or school account”.

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3.2.3 Press “Set up” button on the Security verification screen from Step 3.1.4.

3.2.4 Use your mobile phone to scan the QR code displayed in the web browser and
press “Next”.

Note: the example QR code below is only for reference, do not scan this.

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3.2.5 Wait for the confirmation message “Mobile app has been configured for
notifications and verification codes” besides the “Set up” button.

3.3 Step 3 – Verify mobile app setup

3.3.1 Choose “Use verification code” as MFA method and press “Next”

3.3.2 Your setup will now be verified and prompt you to enter a verification code.
Verify the mobile app setup by providing token generated in Authenticator
app.

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3.3.3 Verification is successful once you see the message in the browser
“Verification successful. Taking you to the next step”, then press “Done”
button.

3.3.4 The MFA setup has now been completed.

You can verify that the setup has taken effect in Ericsson environment by going
back to the page https://enable-mfa.myaccount.ericsson.net. You should now
see a text that “MFA is enabled for your account”.

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4 Resetting MFA
This section will describe how to reset your MFA if you, by some reason, do not
have access to the device anymore.

4.1 Login with your email and password to https://enable-


mfa.myaccount.ericsson.net
4.2 Press on “Reset current MFA” to initiate the reset process

4.3 A message will be sent to Ericsson responsible to approve your request.

Once it is approved, you will receive email notification or you can check status on
https://enable-mfa.myaccount.ericsson.net

4.4 Once request for resetting MFA is approved, you need to perform all
steps described in MFA enrollment via Self-Service Portal section.

2020-11-10 10 (10)

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