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Purcom-Lesson 5

(1) Oral communication skills are highly valued in the workplace as they help meet business goals and foster productivity. (2) Common communication challenges in teams include failure to listen, culture differences between members, and authority or hierarchy issues that create intimidation. (3) To address these challenges, leaders should promote understanding, maintain eye contact, accommodate different backgrounds, and communicate their intention to help all members feel important and comfortable providing feedback.

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0% found this document useful (0 votes)
64 views5 pages

Purcom-Lesson 5

(1) Oral communication skills are highly valued in the workplace as they help meet business goals and foster productivity. (2) Common communication challenges in teams include failure to listen, culture differences between members, and authority or hierarchy issues that create intimidation. (3) To address these challenges, leaders should promote understanding, maintain eye contact, accommodate different backgrounds, and communicate their intention to help all members feel important and comfortable providing feedback.

Uploaded by

CASSANDRA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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12/03/2023

Oral Communication in the Workplace

Communication for Your activity in the company or


Work Purposes organization that you will be part of
in the future involves a lot of oral
communication.

Oral Communication in the Workplace

Oral communication skill in


business is highly valued

Oral Communication in the Workplace

Oral Communication good communication skill is


important because it helps you and
in the Workplace your company meet desired goals
for personal and business
productivity.
12/03/2023

Communication has always been


Oral Communication in the Workplace essential in any business’ growth and
development. As effective
Without exception, everybody in business communication is needed to be able to
needs it to communicate details of operate and become successful,
information, discuss strategies, map out pressing challenges do interfere and are
plans, close business agreements, work in
teams, and deal with managers,
likely to affect your work and
employees, business partners, guests or communication in the future
clients

Team Communication
Pressing Challenges in
Workplace issues and problems among people at work.
Common cases being encountered are those with
Communication coworkers

(1) losing trust with others,

Oral Communication in the Workplace Team Communication


To improve yourself, you also need
communication skill to help you (2) poor cooperation among
initiate personal plans, lead project
team members, and
undertakings, and solve pressing
problems sometime
12/03/2023

Team Communication 1. Failure to Listen

Top Communication
(3) the disapproval or Issues
Many distractions affect effective
listening. Team members are distracted
disrespect from colleagues or by the thoughts bothering his mind.
immediate superior. They have short attention span.

1. Failure to Listen 1. Failure to Listen

To avoid it, speakers have to emphasize the


Ineffective listening is a big problem in importance of active listening in the
communication. Good communication fails discussion. Also point out that inattentiveness
when one doesn’t pay much attention or results to different understanding of the
plan what to say before one ends his topic being discussed. Speakers also have
statement. to maintain eye contact during the
conversation or discussion.

The said problems are considered


communication challenges. The 2. Culture Differences
terms refer to the problem when the
manager does not provide The diversity of backgrounds and
cultural customs create
feedback or coaching. If there is no communication issues among team
feedback, it means there is no members and leaders. People would
communication just love to stay along with people of
the same background
12/03/2023

3. Locale or Distance to Office 4. Ego and Attitude. 5. Authority or Hierarchy Problems

The office location or its distance to its


employees or contributors entails problem in To solve it, the team leader or To resolve, managers or team
the communication. The company usually
resorts to email, phone or video
manager should promote leaders should promote
conferencing. The very low level of better understanding as the harmoniously relation among the
interaction in electronic communication
group discusses the issue team members.
poses a communication barrier.

3. Locale or Distance to Office 4. Ego and Attitude. 5. Authority or Hierarchy Problems

He has to re-direct the group to Communicate to the members


To solve it, meetings should be done at the be able to meet the goals. about the intention of helping and
nearest venue and on a regular schedule. letting them feel they are important.
Important issues and solutions can be posted
Calmness and tactfulness help And they can approach the
or sent to all for further knowledge and reduce tension and friction managers for consultation or
verification between or among team discussion on personal or work-
members. related issues.

4. Ego and Attitude. 5. Authority or Hierarchy Problems 6. Poorly Written Communication

Self-image or ego often affects team’s The authority that the team leader or The confusion or misunderstanding of in
effort to execute plans. One’s arrogance manger demonstrates more often creates interoffice business communication is due
causes trouble, and more often, intimidation or gap with team members.
to poor content of written documents,
teamwork ends due to one’s defiance. They become shy and hesitant to
approach or talk to their manager for substandard organization, fractured
Arrogant team member could not accept
the fact that he contributes to team’s authority being shown doesn’t create grammar, among other flaws in written
problem friendly atmosphere interoffice materials.
12/03/2023

6. Poorly Written Communication 8. Focus or Listening Problems 9. Inadequate Knowledge

Inability of employees to focus on the


To avoid it, ensure that documents are Include in the annual target plan the
issue is equivalent to listening
well-edited and proofread by best editor participation of members to seminar,
problems. The generation gap is often
in the department. Allow other eyes to training or conferences. Promote reading
check for mistakes in grammar, spelling, the cause of communication barrier culture in the department and
punctuations, and organizations. that affects the achievement of productive focus group discussion.
department goals

7. Gender Bias 8. Focus or Listening Problems 10. Cliques, Groups and Friendships

To help avoid it, leaders or managers Group membership or group


The choice of which gender makes a
have to initiate mutual understanding affiliation or exclusive grouping of
more effective leader in the
regardless of age. Encourage team members can sometimes
department is an issue of gender bias.
teamwork and unity despite create segregation
This gender discrimination creates
differences of age, sex, social status,
problem in the organization.
and family background.

7. Gender Bias 9. Inadequate Knowledge 10. Cliques, Groups and Friendships

To avoid this, team leaders or To resolve it, leaders or To avoid it, promote teamwork spirit
managers should ensure that the issue managers encourage team in the department. Conduct team
on gender choice is set aside in members to upgrade knowledge building activities to promote
tackling issues or taking course of by pursuing higher degree objectivity, teamwork, cooperation,
action for the department. and unity in diversity
programs.

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