Quality Culture: Self-Assessment Questionnaire

Quality Culture
Self-assessment Questionnaire
You can't have a quality culture by accident! It takes planning...

In today’s changing world, a culture of quality is a major component which helps businesses run effectively so that they can
be operationally resilient, build long-term success, and ensure customer satisfaction. A culture focused on quality doesn’t
happen by accident. Even the first steps, defining a culture and planning for it, takes commitment and hard work. Culture
requires constant attention – it must be nurtured and adjusted to be relevant and reflective of an organization’s operating
environment. Take this quick quiz to determine your organization’s quality culture.
1 = Strongly 5= Strongly
2 = Disagree 3 = Not sure 4 = Agree
Disagree Agree
Does your leadership actively promote and communicate the importance of a

1 2 3 4 5
quality culture?
Are there policies and procedures in place and communicated that address
quality in the workplace? 1 2 3 4 5
Have the internal and external issues that may impact your ability to achieve
the intended results of the quality culture been considered? 1 2 3 4 5
Does your leadership reward and recognize those people that embraced the
quality culture?
1 2 3 4 5
Is there a process for reviewing and communicating with customers

information related to products, services, enquiries, contracts or order 1 2 3 4 5
handling?
Do you require your suppliers to follow your quality policies when onsite? 1 2 3 4 5
Does your organization know how effective are your processes to deliver
quality?
1 2 3 4 5
Continued >>
1 = Strongly 5= Strongly
2 = Disagree 3 = Not sure 4 = Agree
Disagree Agree
Have methods of monitoring customer satisfaction been established? 1 2 3 4 5

Does your organization implement necessary actions to enhance
1 2 3 4 5
customer satisfaction?
Does your organisation have quality champions? 1 2 3 4 5
Has documented evidence been kept to show that processes have
been carried out as planned and are effective? 1 2 3 4 5
Has the organization determined and selected opportunities for

1 2 3 4 5
improvement?
Does top management undertake regular reviews on quality? 1 2 3 4 5
Has the organization decided on how it will address the requirement to
continually improve the suitability, adequacy, and effectiveness of its 1 2 3 4 5
quality culture?
Total your score to see how your organisations embraces quality culture.
Total possible: 70
60 to 70 Your organization has a solid understanding of the importance of quality.
40 to 59 Your organisation is on the right path in managing quality, however there are still areas for
minor improvements.
20 to 39 Your organisation has already embedded basic quality procedures, however there are still
obvious areas for improvement.
0 to 19 Your level of understanding of the importance of quality is putting your employees, reputation
and your organization at risk.
ISO 9001, the standard for Quality Management helps organization all over the world run more efficiently and profitably. It brings
process approach designed to enhance customer satisfaction right into the heart of an organization complementing business strategy
and helping an organization to enhance its performance over time. This positions ISO 9001 as an indispensable tool for businesses,
helping to drive continual improvement and deliver results.
Once a management system is in place, it's important that it is
certified to ensure its long term effectiveness and continues to bring Discover how BSI can help you embed a
benefits to your organization. Why consider certification? Quality culture in your organisation.
• Demonstrates to your customers, competitors, suppliers, staff and
investors that you use industry-respected best practices.
• Improves overall performance, remove uncertainty and widen market
Find out more about ISO 9001!
opportunities.
• Helps you to reveal to stakeholders that your business is run effectively.
bsigroup/IN-QMS
• Ensures that you are continually improving and refining your activities.
• Improves staff responsibility, commitment and motivation

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Quality Culture

You can't have a quality culture by accident! It takes planning...

Does your leadership actively promote and communicate the importance of a

Is there a process for reviewing and communicating with customers

Have methods of monitoring customer satisfaction been established? 1 2 3 4 5

Has the organization determined and selected opportunities for

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