International Journal of Recent Technology and Engineering (IJRTE)

ISSN: 2277-3878, Volume-8 Issue-5, January 2020

Cyberloafing: Effects on Employee Job

Performance and Behavior
Ruchi Sao, Shravan Chandak, Bhavisha Patel, Pritam Bhadade

 Examples of cyberloafing activities include being active

Abstract: Cyberloafing is a relatively new phenomenon. The on social media websites, shopping online, playing games,
study conducted, therefore, attempts to gather information about watching videos, reading news or blogs, sending and
cyberloafing and how it affects employee behavior. The objective
of the present study is to find what causes cyberloafing among
receiving personal emails, job searching, etc.
employees and about the various cyberloafing activities at the Cyberloafing is mostly observed in professions where long
workplace that employees are engaged in. The paper studies the working hours on computers are involved. Although many
significant impact of cyberloafing on employee job performance researchers say that cyberloafing occurs through computers,
and behavior. 172 employees participated in this study from (Askew, 2012) in his report says that it can also occur through
various sectors. The results imply that cyberloafing activities have
cellphones and tablets as calls and messages also come in the
a positive significant impact on behavioral factors such as
recovery from work, learning new skills, following developmental sphere of cyberloafing. Other terms used to describe
sites, taking rest, developing oneself and acquiring abilities and cyberloafing are non-work related computing, online loafing,
on affecting factors such as generating new ideas, making a cyberslacking, internet deviance, problematic internet use,
person more interesting at work, regaining span of attention, personal web usage at work, internet dependency, internet
feeling enthusiastic and excited and being productive at work. addiction disorder, cyber-bludging and Internet abuse (Kim,
Keywords : Cyberloafing, Goldbricking, Counterproductive
Sahara, & Byrne, 2011). It can also be described as a modern
Workplace Behavior, Employee Productivity, Employee Job form of counterproductive workplace behavior. This is
Performance, Work Deviance, Workplace Ostracism, Narcissism, because the cyberloafing activities taking place during
Time Theft, Web Filtering, Cyber Security working hours divert the focus of employees from their work
and leads to wastage of time thus failing to fulfill their work
I. INTRODUCTION demands. However many researchers argue that internet
In recent years, technology has been growing at a faster serves as necessary deviance from work which can result in
pace. Organizations are moving towards digitalization thus more flexibility, creativity and an environment of learning for
increasing the usage of the internet at their workplace. The use the employees (Blanchard & Henle, 2008). Several studies
of resources of the organization for personal work seems to be indicate that the modern work environment with its digital
a very common practice today for all. Cyberloafing is a devices and services may allow cyberloafing for around one
terminology which can be described as the action of to three hours daily, thereby stealing company time. A blog by
employees who use the internet for non-work related activities InterGuard (Minimize Employee Time Theft While
or personal use during their working hours while pretending Maintaining A Motivated Workforce) released on April 16,
to do official work due to which it is also called as 2018, says that time theft is an important problem to address
‘goldbricking’. It is also connoted as abuse of the internet by but it is also sensitive as you don’t want to take full control
the employees at the workplace. There are various definitions over the employees and create negative workplace
and approaches for cyberloafing in organizations. consequences. It also causes a loss of productivity and the loss
of a huge amount of money to organizations. Time theft can
be minimized while keeping employees positive and
motivated by setting good examples by managers, making
workplace policies clear, installing monitoring software on
company devices. Another blog by InterGuard (How Web
Manuscript published on January 30, 2020. Filtering Can Improve Workplace Cyber-security) released
*Correspondence Author: on May 21, 2019, suggests that web filtering is also one of the
Ruchi Sao*, Department of Management Technology, Shri
Ramdeobaba College of Engineering and Management, Nagpur, India
ways which prevent employees from using insecure websites
Shravan Chandak, Department of Management Technology, Shri that may contain viruses or malware and increase
Ramdeobaba College of Engineering and Management, Nagpur, India cyber-security. Data breaches caused by viruses and malware
Bhavisha Patel, Alacrity E-Commerce Solutions Private Limited
may cost in loss of clients and public trust. The employees in
Nagpur, India
Pritam Bhadade, Department of Management Technology, Shri organizations are not even aware that these cyberloafing
Ramdeobaba College of Engineering and Management, Nagpur, India activities are affecting their productivity and job
performance. For example, some people check their phones
© The Authors. Published by Blue Eyes Intelligence Engineering and
Sciences Publication (BEIESP). This is an open access article under the frequently without even realizing it. People tend to behave in
CC-BY-NC-ND license a way that follows social norms and learn vicariously.
(http://creativecommons.org/licenses/by-nc-nd/4.0/)

Retrieval Number: E4832018520/2020©BEIESP

DOI:10.35940/ijrte.E4832.018520 Published By:
Journal Website: www.ijrte.org Blue Eyes Intelligence Engineering
1509 & Sciences Publication
 Cyberloafing: Effects on Employee Job Performance and Behavior

Hence, when employees observe other employees involved in contradictory in nature and have shown positive as well as
cyberloafing during their working hours they may perceive it negative consequences. Some studies have shown that this
as acceptable behavior. phenomenon can act as one of the coping strategies against
Besides, employees using smartphones for both work and adverse experiences at work (Oravec, 2002), (Stanton, 2002),
personal activities make it difficult for employers to measure (Anandarajan & Simmers, 2005). This is vital as employees
the actual work hours of employees. It has been found that have to extend their working hours and may have to go
cyberloafing is a part of their day to day activities and since through the negative impact of burnout and stress (Maslach &
employees are dependent upon smartphones or Leiter, 1997). Hence, it is important to investigate how
internet-connected devices to do their work it is difficult to cyberloafing can have a positive impact on work to see the
potential benefits. As per studies, a certain amount of
tell who is cyberloafing and who is doing the actual work
cyberloafing at work was acceptable.
(Cyberloafing: The hidden epidemic killing Business
Based on gender, men perceive that cyberloafing has a
Productivity by My Sammy, July 10, 2013). In some cases,
positive impact on work than women.
cyberloafing activities lead to an unpleasant environment and Also, internet surfing is positively correlated with
other undesirable outcomes such as when an employee employees’ emotions. On the contrary, sending or receiving
chooses to view offensive material at work. This can also emails has a negative impact. The employees had a feeling
affect other employees who may be distracted, disturbed, or that basic form of cyberloafing during working hours
offended. It is associated with the development of traits such generally is tolerable (Lim, V.K.G., Chen, & D.J.Q., 2009).
as narcissism, self-interest, and manipulativeness (Minimize Researchers, (Maslach & Leiter, 1997); (Oravec, 2002);
Employee Time Theft While Maintaining a Motivated (Anandarajan & Simmers, 2005) indicate possible outcomes
Workforce, a blog by InterGuard released on April 16, 2018). of cyberloafing such as decreasing burnout, less stress, and
Also, employees have a very casual approach towards it and anxiety level. In another research, five core values of job
so do organizations. Although organizations and employees characteristics (task identity, task significance, skill variety,
are unaware of the concept of cyberloafing they are still feedback and job autonomy) and three main types of role
involved in these activities in some or the other way. stressors (role conflict, role ambiguity, and role overload) are
Some employees can focus more on work when they take the predictors of cyberloafing, but skill variety, job autonomy,
a break and browse some social networking sites or otherwise. role ambiguity, and role conflict are found to be significant
Few may prefer to play music while doing work. The latter predictors of cyberloafing (Madiha Arshad, December 2016).
may be more focused at work due to music. If the music is With the advent of technology which is freely available in
played online by using the internet resources of the the hands of employees, browsing at work for personal reason
organization and the employee is performing well also; would is a matter of concern for employers. This may deviate
you still call it a negative cyberloafing? Cyberloafing is not employees from productive hours to non-productive hours.
only person-specific, but it is also influenced by the working An employee spending zero hours doing personal work on the
environment and the needs of each employee. internet; will be more productive. However, an increase in
Cyberloafing decreases the overall productivity in the usage of the internet to one hour can increase the productivity
organizations. However, if cyberloafing is handled with of the employees by three times. Today, many organizations
caution and is monitored it may bring positive effects and restrict the usage of social networking sites on devices
higher productivity. A policy concerning clear usage of provided by the employer. This restriction may divert the
internet and monitoring may help the organization and the mind of employee more towards browsing the internet for
employees may involve in low cyberloafing activities as they enhancing knowledge (Saleh, Daqqa, AbdulRahim, &
are monitored. (J-Ho, Ching, Gan, & Ramayah, 2017). Sakallah, 2018). Thus, the engagement of employees in some
sort of recreational activities is a must to increase their
II. THEORETICAL BACKGROUND productivity. Indoor recreational activities may not be
possible in every organization due to infrastructure.
When the internet was new to organizations, the Therefore, usage of internet for educational purpose,
employees using internet for personal use would receive a enhancing knowledge or for some sort of leisure activity
memo or could be fired as well. With the advent of internet at within the ethical principles should be permitted by
the workplace, cyberloafing cannot be avoided. organizations.
It offers employees opportunities to take a break from A notable gender difference is also seen in informational,
work and at the same time it proves beneficial to the social and leisure cyberloafing. Female managers working in
organization when employees take cyberloafing as a mean to banks have more informational, less social and less leisure
recover from work (Doorn & (HPM), 2011). A significant cyberloafing as compared to their male counterparts.
amount of attention has been drawn by scholars about Internet Primarily two types of cyberloafing behaviors exist; minor
abuse in companies. Studies on Cyberloafing have often (usage of personal emails and browsing non work-related
implied that it leads to the negative consequences in terms of sites) and major (usage of such sites which would damage the
work deviance and security threats; (LIM*, 2002), (Johnson system of an organization). Also, male employees get
& Indvik, 2003), (Henle & Blanchard, 2008); (Bock, Shin, engaged in such cyberloafing activities much more as
Liu, & Sun, 2010). The possible positive consequences of this compared to females with a probability of factor lack of
behavior are not studied to a significant extent. However, self-control (Ahmad & Omar, 2017).
there are also possible positive consequences of Cyberloafing
applicable to recovery from work and activities related to
work (Oravec, 2002); (Belanger & Slyke, 2002). Thus in
previous studies, the findings on Cyberloafing are
Retrieval Number: E4832018520/2020©BEIESP Published By:
DOI:10.35940/ijrte.E4832.018520 Blue Eyes Intelligence Engineering
Journal Website: www.ijrte.org
1510 & Sciences Publication
 International Journal of Recent Technology and Engineering (IJRTE)
ISSN: 2277-3878, Volume-8 Issue-5, January 2020

Males have a higher level of addiction to the internet and III. RESEARCH METHODOLOGY
towards cyberloafing as compared to females and no
The research is exploratory and analytical in nature.
difference in surfing social networking sites or web browsing
Various factors such as sources of cyberloafing, the behavior
concerning gender (Keser, Kavuk, & Numanoglu, 2016).
of employees due to cyberloafing and its impact were
As per studies of (Galperin & Burke, 2006), highly
explored through available literature and in-depth interviews
committed staff have less deviation at work and do not waste
with respondents and group discussions. The opinions of
time as they have an interest in their job. The study reported
experts in the research were taken into consideration for
that there is an inverse relationship between professional
questionnaire design and validation. Primary data was
commitment and cyberloafing. (Garrett & Danziger, 2008) In
collected through an online survey and the secondary data
the study, he concluded that there is an inverse relation amid
were collected from websites, public reports, research reports,
organizational commitment and personal utilization of the
journal articles, blogs, and news articles. The questionnaire
internet during work. A study also shows that workplace
helps the researchers gather information from the potential
ostracism has a positive relationship with cyberloafing and
respondents and analyze the collected data. A structured
emotional exhaustion is a mediating factor (Koay, 2018).
questionnaire that consists total of a 42 questions was used for
Another study indicates that when organizations are fair
collection of primary data. The components of the
towards employees, it creates organizational trust and leads to
questionnaire were taken from (Stoddart, 2016), (Doorn &
higher employee engagement which consequently reduces
(HPM), 2011) and (LIM & CHEN, 2009) which is divided
cyberloafing behavior among employees (Oosthuizen, Rabie,
into four categories, demographics, sources of cyberloafing,
& Beer, 2018). The researcher reported that employees who
behavior and its impact on job performance and behavior.
like their job would tend to spend less time on irrelevant
Demographics consists of six questions. The components for
activities such as internet abuse (Rezayian, 1995). While
sources of cyberloafing were taken from (Stoddart, 2016),
many studies talk about the impact of cyberloafing on
which consists of sixteen questions; the components of the
employee productivity and job satisfaction, a study by (Lim &
behavior of cyberloafing were taken from (Doorn & (HPM),
Chen, 2009) says that different cyberloafing activities have a
2011), which consists of nine questions. And the components
different impact on employee work attitude. It says that
for the impact of cyberloafing were taken from (LIM &
browsing activities have a positive impact on attitude towards
CHEN, 2009) which consists of eleven questions. The
work as it temporarily helps to relief work stress while
responses were measured with the help of five-point scale
emailing activity has a negative impact on work attitude as it
ranging from “Never” to “Always”. The sample size for the
leads to work depletion; the reason being employees replying
present study is 172 out of which 92 respondents were males
to personal emails thus putting extra energy and time. A study
and 80 respondents were females. The maximum number of
by (Stoddart, 2016) says that cyberloafing is a kind of
respondents belonged to the age of 25-34. 84 respondents
disengagement coping whereas mindfulness is a kind of
belonged to the IT/E-Commerce industry and the rest
engagement coping and mindfulness is partially responsible
belonged to manufacturing, retail, real estate, and education
for the relationship between role overload and work burnout.
industry. Data were collected through convenience and
Usage of internet for personal work at the workplace has
snowball sampling. Regression analysis has been applied to
a significant impact on organizations. The rise in
find the significant impact of cyberloafing on employee job
Counterproductive Work Behaviour (“voluntary behavior
performance and behavior. It helps to examine the influence
that violates significant organizational norms and thus
of one or more independent variables on dependent variables.
threatens the well-being of an organization and its members”)
This journal uses double-blind review process, which
saw an increase of ten percent in Cyberloafing and other
means that both the reviewer (s) and author (s) identities
counterproductive work behaviors from the year 2003 to 2007
(Fine et al., 2010). Further studies reveal a shocking 34 concealed from the reviewers, and vice versa, throughout the
million employees in the United States are involved in review process. All submitted manuscripts are reviewed by
Cyberloafing resulting in productivity loss amounting to three reviewer one from India and rest two from overseas.
200.6 million hours per week (Lim, V.K.G., Chen, & D.J.Q., There should be proper comments of the reviewers for the
2009). (K.S, 2010) studied and estimated the loss in terms of purpose of acceptance/ rejection. There should be minimum
productivity to 54 billion dollars per year. (Greengard, 2000) 01 to 02 week time window for it.
This study focused on productivity loss and reported that
A. Reason for topic selection:
more than half of the cyberloafing activities within
organizations are unrelated to work. According to estimates, Cyberloafing has become an important issue to address to the
Cyberloafing activities amounts to nearly two to two and a organizations because of the increasing use of the Internet for
half hours every day (Johnson & Indvik, 2003); (Blanchard & completing maximum tasks at the workplace. Organizations
Henle, 2008); (Lim, V.K.G., Chen, & D.J.Q., 2009); provide employees with Internet and email access for the
(Ramayah, 2010). work-related activities, but at the same time, it has led to
These studies report that Cyberloafing activities take distraction from work among employees as they make misuse
away a minimum of 5 hours per week, thereby affecting both of the same for non-work related activities, thus spending
the employee and the organization. The study of involvement unnecessary time on the Internet and delaying the work tasks
of employees in Cyberloafing and its impact on employees which in turn causes loss of productivity. Thus, a study on
and their organization can help managers to take suitable cyberloafing helps organizations and employees cope with the
measures. problems caused due to
Employees who feel down and have a feeling of low cyberloafing.
power at work may involve in cyberloafing activities more
(Kim, Triana, Chung, & Oh, 2016).
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DOI:10.35940/ijrte.E4832.018520 Published By:
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 Cyberloafing: Effects on Employee Job Performance and Behavior

B. Problem identification and need of the study: B. Demographics:

In this era, technology is getting advanced and organizations The below graphs represent age and work experience of the
are moving towards automation and digitalization. The respondents.
internet has completely transformed business activities like
marketing, sales, media and many more. The Internet has
revolutionized how we work, studies show that some of the
cyberloafing activities have adverse effects on the
productivity of employees. This research emphasizes on
causes and impact of various cyberloafing activities on
employee job performance and behavior.
C. Significance of the study:
Various studies have been carried out on Cyberloafing. The
research to cyberloafing, therefore, gives an overview of what
cyberloafing is and how to deal with the consequences of
cyberloafing. Studies have shown various consequences of
cyberloafing; both positive and negative based on activities
and behaviors. Thus, the research will be useful for
organizations to avert the negative effects of cyberloafing.
Many organizations have policies in place regarding internet
usage at work. This implementation recognizes the potential
risk of misusing internet at the workplace. Thus, the study of
cyberloafing and its impact on employees can help
organizations influence cyberloafing positively.
D. Objectives of the study:
 To study the sources of cyberloafing in the
Figure 1: Gender
organization.
 To study the behavior of employees caused due to
cyberloafing reasons.
 To study the impact of cyberloafing on employee job
performance.
E. Hypothesis of study:

Hypothesis One: Cyberloafing has no significant impact on

employee job performance.
Hypothesis Two: Cyberloafing has a significant impact on
employee job performance.

IV. INTERPRETATION AND ANALYSIS

A. Reliability Statistics:
Reliability analysis is important because it checks
whether the study really fulfills the aim and hypothesis or not
and it also ensures that the outcomes are based on the study
and not on any other material. It was done using SPSS.
Following table represents reliability statistics for: sources of
cyberloafing, behavioral factor and affecting factors
respectively.
The Cronbach’s Alpha is greater than 0.70 for the given
parameters which make the measurement scale reliable Figure 2: Work Experience
(Drost, 2011)
Table 1.1 Reliability Statistics C. Regression Analysis:
Parameters The data were analyzed using regression analysis to find
Cronbach's Alpha N of Items
Cyberloafing 0.937 16 the impact of cyberloafing activities on employee job
activities performance taking into consideration behavioral factors and
Behaviour factors 0.842 9 affecting factors.
Affecting factors 0.76 10

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DOI:10.35940/ijrte.E4832.018520 Blue Eyes Intelligence Engineering
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 International Journal of Recent Technology and Engineering (IJRTE)
ISSN: 2277-3878, Volume-8 Issue-5, January 2020

The significance value which is less than 0.05 shows that Unable to meet deadlines 0.072
cyberloafing activities have a significant impact on behavioral
Generating new ideas 0.058
and affecting factors. Detailed analysis is shown in Table 2.1 Making a person more interesting at
and Table 2.2. work 0.026

Regaining span of attention 0.021

Affecting Reducing work stress 0.125
factors
Difficult to fulfill work obligations 0.073
Extension of working hours 0.066
Dealing with practical/personal
issues at work 0.062

Feeling enthusiastic and excited 0.033

Made productive at work 0.002
Table 2.1. Regression Analysis

Factors Significance
Recover from work Positive significance
Negative
Avoid work tasks
significance
Learn new skills Positive significance
Follow developmental sites Positive significance
Behavioral
factors Take a rest Positive significance
Figure 3: Sources of cyberloafing activities Develop myself Positive significance

Negative
Postpone work tasks
significance
Acquire abilities Positive significance
Distraction from work No significance
Unable to meet deadlines No significance
Generating new ideas Positive significance
Making a person more
interesting at work Positive significance
Regaining span of attention Positive significance

Affecting Reducing work stress No significance

factors Difficult to fulfill work
obligations No significance
Extension of working hours No significance
Figure 4: Behavioral Factors Dealing with
practical/personal issues at
From the above data, it is evident that the majority of the work No significance
Feeling enthusiastic and
employees believe that they engage in cyberloafing activities excited Positive significance
to develop themselves through learning new skills and
improve their abilities. Made productive at work Positive significance

Significance
Table 2.2 Observations
Factors Value
Recover from work V. CONCLUSION
4.70E-06
Avoid work tasks 1.43E-07 From the current study, it is found that cyberloafing has a
Learn new skills significant impact on all the behavioral factors. It has a
9.87E-04
positive significant impact on all the behavioral factors except
Follow developmental sites 6.39E-05 on the factors such as avoid work tasks and postpone work
Behavioral Take a rest 2.50E-04 tasks. Whereas, affecting factors such as generating new
factors ideas, making a person more interesting at work, regaining
Develop myself 3.93E-03
span of attention, feeling excited and enthusiastic, and being
Postpone work tasks productive at work, have a positive significant impact on
2.08E-10 employees and no significant
Acquire abilities 4.60E-04 impact is seen in rest of the
Distraction from work 0.262 affecting factors.

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DOI:10.35940/ijrte.E4832.018520 Published By:
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 Cyberloafing: Effects on Employee Job Performance and Behavior

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79(12), pp. 22-24.
14. Henle, C. A., & Blanchard, A. L. (2008). The interaction of work
stressors and organizational sanctions on cyberloafing. Journal of Ruchi Sao is currently working as an Assistant
Managerial Issues, 20(3), 383-400. Professor at Department of Management Technology,
15. J-Ho, Ching, S., Gan, P. L., & Ramayah, T. (2017). A review of the Shri Ramdeobaba College of Engineering and
theories in cyberloafing studies. Advanced Science Letters, Management. She has completed her degree in law,
9174-9176. MBA in human resources, MA in Psychology and PhD
16. Johnson, P. R., & Indvik, J. (2003). THE ORGANIZATIONAL from Rashtrasant Tukdoji Maharaj Nagpur University.
BENEFITS OF REDUCING CYBERSLACKING IN THE Her areas of interest are organization behaviour,
WORKPLACE. Allied Academies International Conference (pp. performance management and psychology. She has more than nine years of
53-59). Communications and Conflict 7(2). teaching and research experience.
17. K.S, Y. (2010). Policies and procedures to manage employee Internet
abuse. In Human Resource Management and Technological
Challenges (pp. 1-5). Computers in Human Behaviour. Shravan Chandak is currently working as Assistant
18. Keser, H., Kavuk, M., & Numanoglu, G. (2016). The Relationship Professor at Department of Management Technology,
between Cyber-Loafing and Internet Addiction. Cypriot Journal of Shri Ramdeobaba College of Engineering and
Educational Sciences, 37-42. Management. His areas of interest are Marketing, Data
19. Kim K, d. C. (2016). When do employees cyberloaf? an interactionist analytics and organization behavior. He has 7 years of
perspective examining personality, justice, and empowerment. Human teaching and 3 years of industry experience.
Resource Management, 1041-1058.
20. Kim, Sahara, S. J., & Byrne. (2011). Conceptualizing Personal Web
Usage in Work Contexts: A preliminary framework. Computers in
Human Behavior, Vol.27, 2271–2283.

Retrieval Number: E4832018520/2020©BEIESP Published By:

DOI:10.35940/ijrte.E4832.018520 Blue Eyes Intelligence Engineering
Journal Website: www.ijrte.org
1514 & Sciences Publication
 International Journal of Recent Technology and Engineering (IJRTE)
ISSN: 2277-3878, Volume-8 Issue-5, January 2020

Bhavisha Patel, completed her degree in commerce,

and MBA in human resources and marketing
management from Shri Ramdeobaba College of
Engineering and Management, Nagpur in 2019. She
started her professional career in as a Brand Specialist
in Affiliate Marketing, Alacrity E-Commerce
Solutions Private Limited. Her current research
interest include; ‘Development of digital skills for tomorrow’, ‘Fun as a key
ingredient to organization’s success’ and ‘Importance of job satisfaction for
employees and employers’

Pritam Bhadade is currently working as an Assistant

Professor at Department of Management Technology,
Shri Ramdeobaba College of Engineering and
Management. He has completed his degree in
Engineering, MBA in Finance from Rashtrasant Tukdoji
Maharaj Nagpur University. His areas of interest are
corporate finance, behaviour finance and capital market.
He has more than eight plus years of teaching and
research experience.

Retrieval Number: E4832018520/2020©BEIESP

DOI:10.35940/ijrte.E4832.018520 Published By:
Journal Website: www.ijrte.org Blue Eyes Intelligence Engineering
1515 & Sciences Publication