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    Guidance and Counselling

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    Joshua Kiptoo
    The document discusses 12 counseling skills that are important for effective group counseling: 1) Listening, 2) Self-awareness, 3) Communication, 4) Questioning, 5) Observation, 6) Note-taking, 7) Patience, 8) Empathy, 9) Confidentiality, 10) Interpretation, 11) Trustworthiness, and 12) Information recall. These skills are important as they help the counselor understand clients, build rapport, gather necessary information, and ultimately help clients overcome their problems.

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    Guidance and Counselling

    Uploaded by

    Joshua Kiptoo
    17 views3 pages
    The document discusses 12 counseling skills that are important for effective group counseling: 1) Listening, 2) Self-awareness, 3) Communication, 4) Questioning, 5) Observation, 6) Note-taking, 7) Patience, 8) Empathy, 9) Confidentiality, 10) Interpretation, 11) Trustworthiness, and 12) Information recall. These skills are important as they help the counselor understand clients, build rapport, gather necessary information, and ultimately help clients overcome their problems.

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    Guidance and counselling

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    The document discusses 12 counseling skills that are important for effective group counseling: 1) Listening, 2) Self-awareness, 3) Communication, 4) Questioning, 5) Observation, 6) Note-taking, 7) Patience, 8) Empathy, 9) Confidentiality, 10) Interpretation, 11) Trustworthiness, and 12) Information recall. These skills are important as they help the counselor understand clients, build rapport, gather necessary information, and ultimately help clients overcome their problems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    17 views3 pages

    Guidance and Counselling

    Uploaded by

    Joshua Kiptoo
    The document discusses 12 counseling skills that are important for effective group counseling: 1) Listening, 2) Self-awareness, 3) Communication, 4) Questioning, 5) Observation, 6) Note-taking, 7) Patience, 8) Empathy, 9) Confidentiality, 10) Interpretation, 11) Trustworthiness, and 12) Information recall. These skills are important as they help the counselor understand clients, build rapport, gather necessary information, and ultimately help clients overcome their problems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Kirinyaga university

    Technical education 2.2

    Group 12 Assignment 1

    Educational guidance and counseling (edu 2101)

    Eliezer Maina ED102/G/13543/21

    Nicholas Kibiwott ED102/G/13623/21

    Kahuro David ED102/G/13631/21

    Albright Kosgei ED102/G/13644/21

    Brian Cheruyot ED102/G/13636/21

    Grace Wairimu Awagi ED102/G/13518/21

    Joshua Kiptoo Kimutai ED102/G/13666/21

    Elias Kipruto ED102/G/13579/21

    David Omondi Abugu ED102/G/13450/21

    List and explain 10 canceling skills you will use in a group canceling and why

    1.Listening

    Listening is one of the most important skills a counselor should have. Listening is observing what the
    client is saying, not just paying attention. His two key components of listening are

    : Verbal Listening: Aurally demonstrating that you are listening to the customer’s concerns or
    issues. Use verbal cues and affirmations such as “Ok**”, “Continue”, “**Okay”, “I agree” or repeat key
    points the customer has said is a great way to give your customers a sense of: For security and to show
    that you are listening to them.

    Active listening: Active listening is about fully focusing on what your customer is saying,
    understanding their message, understanding their information, and responding thoughtfully.

    2.self awareness

    Confidence Counselors should be aware of how body language, gestures, and facial expressions affect a
    client’s willingness to share personal information. To avoid inadvertently showing signs of boredom or
    frustration, focus on the following techniques. Gestures and Body Language: Body language and
    gestures say a lot about whether you want to build a professional relationship with a speaker. Restless
    movements and sitting with crossed arms can give the impression of indifference. Therefore, it is
    important to work on body language and gestures to become an effective counselor. Facial Expressions:
    Your facial expressions help create a warm, friendly and supportive environment for your customers. So
    avoid sitting grimacing and build trust by smiling warmly.
    3.Communication

    Sometimes it’s not what you say, but how you say it that affects your customer’s happiness. Counselors
    are better able to work with clients when they answer client questions with clarity of thought. So say
    your thoughts loud and clear

    4.Questioning

    Survey To understand your customer, you need to ask relevant questions. The counselor should use
    both open and closed questions to explain what the client is saying. Generally, open-ended questions
    can help you gather complex and detailed information, while closed-ended questions help you get
    specific answers

    5.Observation

    Being able to observe a customer’s non-verbal behavior will help you understand them better. For
    example, if a client asks questions that are uncomfortable to answer, they will likely look away, lower
    their eyes, and lower their head. Careful observation of such behavior can help the counselor
    understand the client’s state of mind.

    6 .Note-taking Skills

    Being able to take notes in an organized manner can help you capture key points during a counseling
    session. You can always refer to these notes to analyze a customer’s situation or problem in depth.

    7.Patience

    Perseverance is one of the most desirable skills for counseling when working with clients. It may take
    days or months to see results. Therefore, when hiring consultant roles, employers prefer candidates
    who demonstrate perseverance.

    8. Empathy

    The ability to understand a client’s problems from their perspective is an essential skill. An empathetic
    counselor can quickly help clients overcome their problems.

    9. Confidentiality

    Confidentiality is an essential attribute of an effective counselor. This is because the client’s personal
    information must not be disclosed to a third party without the client’s consent.

    10. Interpretation

    The ability to interpret beyond what the client is saying helps the counselor understand the problems
    the client is facing. Through interpreting, I can also encourage my clients to be more positive about their
    experiences.

    11. Trustworthiness

    When clients do not trust their counselor, they are less likely to disclose their problems and personal
    information. As such, you must be able to build and maintain trust with your customers.
    12.Information recall:

    Counselors should be able to retain information that was shared with them earlier in the session or
    from a previous session in order to help guide their questioning toward a particular client.

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