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Table of content

Title Pages

Processing of credit card payment…………………………………………………………..3

Processing of cheque payment……………………………………………………………….4

Charging bill to guest account………………………………………………………………5-6

Reconciling credit card…………………………………………………………….…….….6

- Debit card……………………………………………………………………….…..7-8

- cheques……………………………………………………………………………..9

-Vouchers……………………………………………………………………….…...10

- Cash Transactions…………………………………………………………………11

Processing of foreign currency……………………………………………….…………….12

Processing of refunds…………………………………………………………………..…..13-15

Removing cash and non cash documents safely from one location to another………….16

Reference……………………………………………………………………………………..18

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Processing a credit card payment typically involves the following steps:

1. Collect Payment Information: Collect the necessary payment information from the

customer, including their credit card number, expiration date, security code (CVV), and

billing address.

2. Verify the Information: Verify that the information provided by the customer is accurate

and that the credit card is valid.

3. Authorize the Transaction: Obtain authorization from the customer's bank to ensure that

there are sufficient funds to cover the transaction.

4. Settle the Transaction: Complete the transaction by settling the payment, which involves

transferring the funds from the customer's account to your merchant account.

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Processing a cheque payment typically involves the following steps:

1. Receive the Cheque: You will need to receive the physical cheque from the customer or

the payer.

2. Verify the Information: Verify that the cheque is genuine and that the information on the

cheque is accurate, including the date, the amount, and the payer's signature.

3. Deposit the Cheque: You will need to deposit the cheque into your business bank account.

You can do this by either visiting a branch or using a mobile banking app to deposit the cheque

electronically.

4. Wait for Clearance: After depositing the cheque, you will need to wait for it to clear. This

can take several days, depending on your bank's policies and the amount of the cheque.

5. Collect Funds: Once the cheque has cleared, the funds will be credited to your bank account.

You can then use the funds for your business expenses or transfer them to another account.

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Charging bills to guest accounts:

processing guest charges and payments is referred to as “posting” increasing and decreasing

assets and liabilities. Posting adds or subtracts guest charges and payments to the guest’s

individual account. Again, the accurate and timely posting of guest charges and payments is

important in maintaining accurate financial records, as the guest may decide to check out at any

time during the day and will require an accurate statement of transactions. Posting charges and

payments in a hotel with a PMS greatly increases the accuracy of the posting. Each of the PMS

posting module options, allows the front desk clerk to post the various charges and payments that

a guest incurs during his or her stay. With relative ease, the guest’s electronic folio can be

updated at the time of purchase of various goods and services. If a guest charges $100 on a credit

card for goods and services in the hotel on any one day, the individual charges would be

processed as a debit an increase to the guest account, an asset to the hotel’s accounts receivables.

A credit an increase of an equal value would be applied to the respective departmental sales

accounts a revenue account, part of owner’s equity. If a guest pays $100 in advance to reserve a

room, this amount would be processed as a credit an increase to the guest account the hotel’s

advance payments, a liability. A debit an increase of an equal amount would be applied to the

hotel’s cash account an asset.

The point-of-sale option allows the front office computer to interface with the computers in the

various departments in the hotel. In a hotel, when the front office interfaces with the restaurant,

the front office computer terminal accepts and automatically posts charges made in the restaurant

the point-of-sale to a guest’s folio. Any department gift shop, recreational facilities, room

service, and telephone in the hotel that can serve as a point-of-sale the place where a product or

service is purchased must be able to interface with the front office to post charges to the guest’s

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account. This electronic transfer ensures that the charge is posted to the guest folio in a timely

manner and increases the accuracy of the posting.

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Reconciling credit card, debit card, cheques, vouchers and cash transaction:

Credit card reconciliation is the process of matching credit card statements with receipts an

invoice to ensure that all charges on the credit card are accounted for. This process is important

for businesses an individual, ensuring that all expenses are properly accounted for and reported.

Also, credit card reconciliation is the process of confirming that all transactions on your credit

card statement are properly reflected in your accounting records. It's important to reconcile your

credit card statements because it helps you make sure that:

 You have enough money in your checking account to pay the amount due on your statement

when it arrives.

 Your credit card company charges you for all the transactions it has recorded and not for any

more you owe.

 You're not being charged interest on purchases made before the last statement arrived

because those charges should be included in the next statement.

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The processing options for the Debit Credit Match program appear on the Debit Credit Edits tab

of the Manual Reconciliation program. Use these processing options to specify whether a debit

and credit transaction must balance before you can continue the manual reconciliation. The

processing options on this tab are used only by the Debit Credit Match program.

Reconciling type: Specify an option that specifies the type of processing for an event. Values are:

1. Blank: Bank Account Reconciliation.

Blank: Not required to balance.

Sort transactions by amount.

2. Matching Debit Credit Reconciliation.

Required to balance

3. .Debit credit balance: Specify whether debits and credits are required to balance. Values are:

Tolerance limits: Specify the tolerance amount by which debit and credit transactions can be out

of balance. This processing option is used only when you enter 1 in the Debit Credit Balance

processing option.

If you enter 1 in the Debit Credit Balance processing option and you leave this processing option

blank, debits and credits must balance exactly or the system generates an error.

If you enter 1 in the Debit Credit Balance processing option and you specify an amount for this

processing option, the difference between the debit and credit transactions must be less than or

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equal to the tolerance amount. If the debit and credit transactions are out of balance by the

tolerance amount, they are considered reconciled and the system does not generate an error

message. For example, if you enter 5.00 in this processing option, debits and credits can be out

of balance by 5.00. If debits and credits are greater than the tolerance amount, the system

generates an error message.

The system sorts the transactions by amount, regardless of whether they are debits or credits.

You can see an amount with the debit and credit together as opposed to searching for the offset

of the amount by the general ledger date.

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Reconciling vouchers:

The report shows a detailed analysis of vouchers or gift cards sold and redeemed between

branches. Location totals: shows the branch where a voucher was sold. The amount owed to the

location: shows the total amount owed to the business. In other words, a voucher is a supporting

document for an invoice received by the company. Once the voucher is issued, it means that the

invoice’s been checked, and it’s been confirmed that it needs to be paid. The voucher authorizes

the payment of the invoice in one lump-sum that will be written on the balance sheet.

A voucher can include various supporting documents. The most common are listed below:

 The invoice received from the supplier

 The data of the supplier to be paid (name, address, telephone number)

 The data for the payment (amount due, including a possible discount and due date for the

payment)

 The initial purchase order made by the company

 The receipt that confirms that the company receive

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Reconciling cash transaction:

Cash reconciliation (CR) is a financial process for confirming the authenticity of the cash

balance before the end of a shift or the day's trading. This process ensures the completeness or

accuracy of a transaction. CR typically involves reviewing all the systems involved in

processing, recording, and transferring the payments to the main bank account. While

undertaking CR, the relevant employee or team checks the records on each payment system to

ensure that the business doesn't lose any amount in transit or committed in the business records.

1. Steps to take when reconciling cash transaction: Petty cash needs to be monitored closely, and

payments should be reconciled often.

2. Manual reconciliation adds extra work and headaches for finance teams, especially where errors

exist.

3. The less petty cash, the better.

4. Smart solutions exist for ?. ready to evolve.

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Processing of foreign currency:

1. Stop by your local bank: A cheaper way to get access to foreign currency is to buy it from

your local bank branch in person. larger banks often get access to the best exchange rates. The

process is pretty simple and you could be able to exchange the money you need in the matter of

minutes.

2. Visit an ATM (automobile transaction machine): As long as it’s within your bank’s

network, you should have to pay little to no fees for your withdrawals, if the ATM is able to

process foreign transactions. If not, you could take U.S. cash out and plan on exchanging it for

the going rate when you enter the country.

3. Consider traveler's check: The good thing about traveler’s checks is that you can easily

order additional checks if you lose them or someone steals them. Plus, once you have them,

you’re the only person who can trade those checks in for foreign currency. 

4. Buy currency at your foreign bank branch: Opening a bank account in a foreign country

might make sense if you frequently travel there, or especially if you own property in the country.

If the bank sells currency, you could wait until you arrive to get the funds you need.

5. Buy currency online:  But to get the most money at the cheapest rates, you’ll need to do

some research. 

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Processing of refunds:

1. Verify product returns request: When a customer brings an item to the store and asks for an

exchange or refund, the sales staff will need to verify this request. They’ll have to confirm

that this product has been purchased from your store. The most common proof is a receipt.

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2. Create a return request: To process an in-store product return, your staff usually have to find

the past order in your point of sale system. Different systems will offer a variety of options to find

this order such as:

 Scan the customer’s receipt

 Input the order ID or number

 Search for the order with customer or product information

3. Process

payment & complete return: In the case of product refunds, the cashier will have to refund the

payment to the customer.

- Refund by original payment method. Most customers prefer to get a refund via the

original payment method.

- Refund by cash. If the customer paid for the original order by cash, they might expect a

cash refund.

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-Refund by points or vouchers. Some stores offer refunds in the form of points, store

credits, or gift cards

4. Complete in-store product returns: Once payment is complete, the staff should also note

down the reasons for return. Product returns offer invaluable data that will help retailers make

merchandising decisions in the future.

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To Protect Against Fraud: Collecting payment information can help
protect you from fraudulent transactions by allowing you to verify that
the customer's information matches the information on file with the
credit card company or bank.
To Build Trust with Customers: Verifying the information helps build
trust with customers by demonstrating that you take security seriously
and are committed to protecting their personal and financial information.
To Ensure Sufficient Funds: helping to prevent declined transactions and
insufficient funds fees.
To Maintain Accurate Records: Settling a transaction allows the
merchant to maintain accurate records of all transactions, making it
easier to track sales, inventory, and revenue.

Reference

D. Amanada (2022, september 30). 5 cheap ways to exchange currency


https://smartasset.com/checking-account/5-cheap-ways-to-exchange-
currency

T.Jackie. (2023, MArch 9). What is product return process? 5 5tips to


optimize it perfectly
https://www.magestore.com/blog/optimize-product-return-process/

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