Abbreviated Service Delivery Model (SDM):

C. FUNCTIONS/ROLES AND F.CURRENT MODE OF

A. GENERAL MANDATE B. SPECIFIC MANDATE RESPONSIBILITIES D. SERVICES E. SERVICE RECIPIENTS DELIVERY G. ANALYSIS H.AGREED SDM
(Document capturing mandate) (Relevant section, subsections (List the functions you perform, (List the services you provide, (List the recipients of your services – are they (Specify how the service is (List the advantage/ disadvantages, (After consultation with
capturing mandate) emanating from the specific emanating from the functions/roles internal or external?) currently rendered: centralised risks/assumptions of the current mode of internal and external
mandate listed in B.) and responsibilities listed in C) through Head Office; decentralised delivery; and specify the degree to stakeholders)
through regional offices; which ICT is currently used and how it
outsourced, etc) can be improved)
Constitution Section 215 , b) c) Tabling of budgets
Basic values and principles
governing public administration
195
197
Access to information Provision of information to the to
PAIA 32 the public

Promotion of administrative justice Informing citizens of their right to

PAJA fair administrative processes
Development of Annual Draft of Performance Plan and an Internal: HOD, CDs and Directorates Developed internal and printed by a Advantages
Performance Plan and Annual Annual Report for the Department service provider
Report External: DPME, DotP, PT, parliament, the  Internal development assists in
Section 27(4) of the PFMA public, municipalities ensuring that the document is
makes provision for the developed timeously
development of measurable
objectives which must be  That printing if of high quality and
included in the annual budgets of standard
national and provincial
institutions.
Disadvantages
Section 40 (3) (a) and 55 (2) (a)
makes provision for the reporting  External printing may be time
of performance against consuming
predetermined objectives in  That actual output may be affected
Public Finance Management Act (PFMA), 1999 institutions Annual Reports. (errors in the document)

Chapter 5: outlines the requirements Draft a strategic plan for the Internal: HOD, CDs and Directorates Developed internal and printed by a Advantages
for the development and submission Department. service provider
of Strategic Plans, as well as, External: DPME, DotP, PT, parliament, the  Internal development assists in
related quarterly performance public, municipalities ensuring that the document is
reporting, in addition PT developed timeously
Instructions regulates the
development of Strategic and  That printing if of high quality and
Annual Performance Plans standard
according to the Framework for
Chapter 5 Part 3 of the Treasury
Strategic Plans and Annual
Regulations &, National Performance Plans. Disadvantages
Treasury Instruction Note 33 of
2011  External printing may be time
consuming
Treasury Regulations, 2005, 2009  That actual output may be affected
(errors in the document)

Framework for strategic plans Development of a strategic plan Draft a strategic plan for the Internal: HOD, CDs and Directorates Developed internal and printed by a Disadvantages
Department. service provider
External: DPME, DotP, PT, parliament, the  Internal development assists in
public, municipalities ensuring that the document is
developed timeously

 That printing if of high quality and

standard

Disadvantages

 External printing may be time

consuming
 That actual output may be affected
(errors in the document)
Clause 5.1
Clause 5.2 Development of an Annual Draft an Annual Performance plan Internal: HOD, CDs and Directorates Developed internal and printed by a Disadvantages
Performance Plan for the Department. service provider
External: DPME, DotP, PT, parliament, the  Internal development assists in
public, municipalities ensuring that the document is
 C. FUNCTIONS/ROLES AND F.CURRENT MODE OF
A. GENERAL MANDATE B. SPECIFIC MANDATE RESPONSIBILITIES D. SERVICES E. SERVICE RECIPIENTS DELIVERY G. ANALYSIS H.AGREED SDM
(Document capturing mandate) (Relevant section, subsections (List the functions you perform, (List the services you provide, (List the recipients of your services – are they (Specify how the service is (List the advantage/ disadvantages, (After consultation with
capturing mandate) emanating from the specific emanating from the functions/roles internal or external?) currently rendered: centralised risks/assumptions of the current mode of internal and external
mandate listed in B.) and responsibilities listed in C) through Head Office; decentralised delivery; and specify the degree to stakeholders)
through regional offices; which ICT is currently used and how it
outsourced, etc) can be improved)
developed timeously

 That printing if of high quality and

standard

Disadvantages

 External printing may be time

consuming
 That actual output may be affected
(errors in the document)

Quarterly performance reports- to  Production and submission of Internal: HOD, CDs and Directorates Internal production Disadvantage
be submitted quarterly performance reports.  Staff shortage
External: DPME, DotP, PT, parliament, the
 Validation of performance public, municipalities
Clause 4.4 evidence
Section 92 of the Constitution Minister must "provide Parliament  Produce reports for parliament Minister, Parliament, HoD, CDs and Allocate a person to do the Advantage
states that "members of the with full and regular reports (information request), Directorates. coordination  Institutional knowledge
Cabinet are accountable concerning matters under their  Facilitate response to
collectively and control". parliamentary questions Disadvantage:
individually to Parliament for the  Tabling of annual reports  Readily available data
exercise of their powers and the
performance of their functions",

Section 133 provides for the

accountability of members of the
executive council (MECs)
of a province to the provincial
legislature.
Tabling of budgets  Produce an Annual
Section 215 , b) c) Performance Plan
Basic values and principles 
South African Constitution governing public administration
195
The Executive Authority shall, Provide guidance to the Department Minister and HOD Internal Advantage
subject to applicable legislation with regard to planning and  Institutional knowledge
determine the reporting reporting on performance
requirements to the head of the Disadvantage:
department, including, but not  Readily available data
limited, to enabling that head to
advise the relevant executive
authority on the oversight of the
Section 7B (4) (C) of the Public unit on policy implementation,
Public Service Act of 1994, amended in 2007 Service Act of 1994 outlines that performance, integrated planning,
budgeting and service delivery.
Public Service Regulations, 2016 – Chapter 3 Requirements for the development  Develop guidelines Internal: HOD, CDs and Directorates Internal Advantage
of strategic plans and related  Coordinate the development of a  Institutional knowledge
reporting systems. strategic plan/APP (organise External: DPME, DotP, PT, parliament, the External Service provider for
workshops. public, municipalities printing of AR Disadvantage:
 Draft the strategic or Annual  Readily available data
Section 25 Performance Plan
Provision for the development,  Consolidate quarterly reports Internal: HOD, CDs and Directorates Internal Advantage
tabling and submission of Annual  Guide directorates on quarterly  Institutional knowledge
Reports. reports and collation of External: DPME, DotP, PT, parliament, the External Service provider for
performance evidence public, municipalities printing of AR Disadvantage:
 Validate performance evidence  Readily available data
 Draft annual reports
 Printing of Annual Reports
 Submission of annual reports to
relevant structures
 Manage the audit of
Section 31 performance information
Section 38 The development of a Service  Draft service delivery Internal: HOD, CDs and Directorates Internal Advantage
Delivery Improvement Plans which improvement plans  Institutional knowledge
must be informed by the Strategic  Produce reports on service External: DPME, DotP, PT, parliament, the
 C. FUNCTIONS/ROLES AND F.CURRENT MODE OF
A. GENERAL MANDATE B. SPECIFIC MANDATE RESPONSIBILITIES D. SERVICES E. SERVICE RECIPIENTS DELIVERY G. ANALYSIS H.AGREED SDM
(Document capturing mandate) (Relevant section, subsections (List the functions you perform, (List the services you provide, (List the recipients of your services – are they (Specify how the service is (List the advantage/ disadvantages, (After consultation with
capturing mandate) emanating from the specific emanating from the functions/roles internal or external?) currently rendered: centralised risks/assumptions of the current mode of internal and external
mandate listed in B.) and responsibilities listed in C) through Head Office; decentralised delivery; and specify the degree to stakeholders)
through regional offices; which ICT is currently used and how it
outsourced, etc) can be improved)
Plans. delivery improvement plans public, municipalities, DPSA Disadvantage:
 Readily available data

Evaluation of performance Set up systems to evaluate Internal: HOD, CDs and Directorates Internal Advantage
National Treasury regulations (NTR) 13-PFMA, performance of the Department  Institutional knowledge
Provincial Treasury Instructions 2009. 5.3 External: DPME, DotP, PT, parliament, the
public, municipalities, DPSA
Programme performance Conduct Evaluations to obtain data Internal: HOD, CDs and Directorates Internal and External Advantages
information as one of the data which will inform departmental
terrains underpinning GWME, planning and decision making External: DPME, DotP, PT, parliament, the Internal
focussing on information that is public, municipalities, DPSA  Utilisation of internal resources-
collected by government institutions institutional knowledge
in the course of fulfilling their  Cost effectiveness
mandates and implementing the
policies of government External
The Framework for
olicy Framework for the Government-Wide Government–wide Monitoring  Quality assurance issues and
Monitoring and Evaluation System (2005) and Evaluation System (GWME) independent opinion

It seeks to ensure that credible and  Develop Evaluation Internal: HOD, CDs and Directorates Internal Advantages
Provides the basis for a minimum objective evidence from evaluation frameworks/ guidelines Use of an external service provider
system of evaluation across is used in planning, budgeting,  Evaluation plans External: DPME, DotP, PT, parliament, the Internal
government. Its main purpose is  Develop evaluation concept public, municipalities, DPSA  Utilisation of internal resources-
organisational improvement, policy
to promote quality evaluations documents institutional knowledge
review, as well as ongoing
 Conduct evaluations  Cost effectiveness
which can be used for learning to programme and project
improve the effectiveness and management, to improve External
impact of government, by performance. It provides a common
reflecting on what is working and language for evaluation in the  Quality assurance issues and
what is not working and revising public service. independent opinion
National Evaluation Policy Framework interventions accordingly.

Management of the Auditor General Produce and provide the required AG, CDs and Directorates Internal
15.1 unrestricted access to AG process, Meetings, provide information for audit purposes
Public Audit Act requests information etc for audit purposes. Regular meetings with AG