[C O M M U N I C AT I O N

A I D S A N D S T R AT E G I E S
PURPOSIVE COMMUNICATION USING TOOLS OF TECHNOLOGY ]
Learning Outcomes KINDS OF ONLINE COMMUNICATION
1. Adopt awareness of your audience and
context when you communicate with others TOOLS OR SOFTWARE
2. Familiarize yourself with the different
technological/online tools which can facilitate
INSTANT MESSAGING
effective communication; and
 Instant messaging application allows
3. List down common cross-cultural barriers
and communication strategies that overcome
one to communicate with another
those barriers. person over a network in real time, in
relative privacy.
DIGITAL NATIVES- These refers to  One can add friends to a contact or
individuals who were born and raised in a “buddy” list by entering the person's
world of gadgets, computers, and internet. email address or messenger ID.
 If the person is online, their name will
Online Communication Tools typically be listed as available for chat.
Clicking on their name will activate a
ONLINE COMMUNICATION- chat window with space to write to the
This is a form of communication, using the other person, as well as read their
various channels available on the Internet to reply.
communicate and interact online to relay a ELECTRONIC MAIL (E-MAIL)
message to a targeted audience.  A computer-based system for
General Goal: increasing the visibility of a exchanging messages through mail
good or service or enhancing the image of an servers.
organization, and sometimes it is just  It is a store-and-forward system: A
entertaining communicating and having fun. message delivery system in which
messages are forwarded between
Roles of Online Communication servers and then stored on those
servers until they are picked up.
Tools
TEXT CHAT
 Online chat technologies allow users
 Communication tools handle the
to join chat rooms and communicate
capturing, storing, presenting and
with many people at once, publicly.
communicating the information,
 Users may join a pre-existing chat
usually written but increasingly
room or create a new one about any
including audio and video as well.
topic.
 Interactive tools handle mediated
 Once inside, you may type messages
interactions between a pair or group of
that everyone else in the room can
users.
read, as well as respond to messages
 They focus on establishing and
from others.
maintaining a connection among
 Often there is a steady stream of
users, facilitating the mechanics of
people entering and leaving. Whether
conversation and talk.
you are in another person's chat room
or one you've created yourself, you are
generally free to invite others online to
join you in that room

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 [C O M M U N I C AT I O N
A I D S A N D S T R AT E G I E S
PURPOSIVE COMMUNICATION USING TOOLS OF TECHNOLOGY ]

FORUM SOCIAL NETWORK SERVICES

 a web-based discussion and advice-  These allow people to come together
sharing site; more feature-rich type of online around shared interests,
newsgroup hobbies or causes. For example, some
 Users register on the web site so that sites provide dating services where
their posts will be identifiable users post personal profiles, locations,
 A forum thread is a post along with all ages, gender, etc. and are able to
the comments to it search for a partner.
 Many companies have tech support  Other services enable business
forums for their products networking and social event meet ups.
INTERNET FORUM  An Internet-based system enabling
 These allow users to post a “topic” for users to interact in real-time and by
others to review. using messaging programs
 Other users can view the topic and  Umbrella term for sites such as
post their own comments in a linear Facebook, Twitter, LinkedIn, and
fashion, one after the other. Google+
 Most forums are public, allowing  User creates a profile and posts status
anybody to sign up at any time. A few updates, writings, photos, and
are private, gated communities where forwards
new members must pay a small fee to  Some services use tags, or hash tags
join (#) which are searchable labels that
BLOGS AND MICROBLOGS can be added to posted content allow
 Short for web logs, blogs are like other people to find like-minded users
online journals for a particular person.  Some social network are specialized
 The owner will post a message (Instagram for photos, Vine for video,
periodically, allowing others to Reddit for news, YouTube for video-
comment. sharing)
 Topics often include the owner's daily VOIP VOICE OVER IP (VOIP)
life, views on politics or a particular  is used to make voice calls via the
subject important to them Internet
Blog: A web page containing personal  Turns the voice message into data
experiences and opinions, with posts packets and sends them as if they
listed most-recent-first were other Internet data
Blog platform: A web server that hosts  IP, short for Internet protocol, is
the blogs of individuals, either free or for used to identify individual devices that
a small fee. Examples: WordPress, are connected to the Internet and to
Typepad, and Blogge route calls between them.
Microblog: A service that allows the  Skype and Truphone are popular
posting of short messages. A status VoIP apps
update service such as Twitter, are limited  Some IM clients also allow you to
to a very few characters per post. Unlike, make voice calls
microblogs can be seen by anyone and  Apps like Skype and Facetime also
can be commented on by anyone. allow video chat

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A I D S A N D S T R AT E G I E S
PURPOSIVE COMMUNICATION USING TOOLS OF TECHNOLOGY ]

VIDEOCONFERENCING and providing

 is feature-rich, group video chat updates about
 Can include computer application yourself
sharing, voice, text chatting, and
MICROBLOGS  Very short
document collaboration summary updates
 uses the same underlying protocols you want existing
as VoIP uses, but it requires much followers to see
more bandwidth. FORUMS  Discussing topics
 enables multiple people to video chat of shared interest
at the same time  Communicating
as part of a
Characteristics of each online community
communication tool VOIP CALLS  Chatting with
(Identifying the best online method) friends or
E-MAIL  Used when a business
quick response is associates
not essential  Keeping in touch
 Good for formal with families
messages  Required a
 Provides reliable high-
permanent speed web
records connection
VIDEO  Appropriate
INSTANT  Quick answers, CONFERENCING mainly for the
MESSAGING conveying short workplace or
messages quickly schools
Social  Allows groups of
networking people to interact
(personal) visually
 Useful for
informing friends
what is happening
in your life
 Good for posting
photos and videos
of recent events
you’ve been
involved in

SOCIAL  Increasingly used

NETWORKING for advertising
(business)  Many social
networking sites
are dedicated to
matching job-
seekers with
employers

BLOGS  Expressing your

personal opinions
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