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Lesson 5

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Key Roles

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Learning
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Objectives 1. New roles are needed at scale

up

2. New roles and their range of influence and

participation
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3. Responsibilities and relationships

4. Key role descriptions
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o
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 “Only hairstylists, taxi drivers, bartenders and
barbers have a right to an opinion about
everything. For them it’s a job requirement.
The rest of us need to stick to areas within
which we are competent.”

e
ut
ib
tr
is
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— Al Shalloway
or
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New Roles
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are
Needed at Team-level agile has a number of well-known roles,
up

but agile at scale requires additional roles because

Scale of the increase in scope:
D

• Disciplined Agile Value Stream Consultant

• Value Stream Manager
ot

• Program Manager
N

• Chief Product Owner

• Business Architect
o

• Product Manager
D

• Disciplined Agile Senior Scrum Master

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 Marketing and
maintenance

Value Stream Consultant Development

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Stakeholders*

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Product Managers
Business Architects

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tr
is
D
Product Owners
Enterprise and Technical Architects
or
Technical Leads
Senior Scrum Masters
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Copyright © 2021 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI Disciplined Agile Workshop.
L 05 | SL 5
L 01 | SL 5
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Responsibilities
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Application Business Program Value Stream

DAVSC
and Architect Architect Manager Manager

Relationships Provide Responsible for Customers

Coaches all roles Works with the Uses the factors
up

information on making the to help create other roles to for effective value
Business
how the different business Implementation
effective value and
make sure all of Support
streams to guide
parts of the architecture streams the pieces come improvements.
system will work visible and to Implementation
together at the
together. provide guidance right time.
D

Portfolio Product
to product
Development Development Integration Deploy and
Management Management
managers and Intake Support
owners
ot
N

Business
Backlog
Decide Goals
and Metrics
Strategies

Initiatives
o

Product Chief Product Product

Stakeholder DASSM
Manager (PM) Owner (CPO) Owner (PO)
D

Conveys what is Provides the big Coordinates all of Works with scrum Helps coordinate
needed to product picture to the the team product masters as well as cross-team
managers. CPO, or to the owners. any senior scrum dependencies and
POs if there is no masters. provide coaching
CPO. to scrum masters.

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 Responsibilities Application Business
DAVSC
Program Value Stream
and Architect Architect Manager Manager

Relationships Provide
information on
Responsible for
making the
Customers
Coaches all roles
to help create
Works with the
other roles to
Uses the factors
for effective value
for End-to-End Business
how the different business Implementation
effective value and
make sure all of Support
streams to guide

Customer
parts of the architecture streams the pieces come improvements.
system will work visible and to Implementation
together at the
Experience

e
together. provide guidance right time.
Portfolio Product
to product
Development Development Integration Deploy and
Management Management Intake Support

ut
managers and
owners

ib
tr
Business
Backlog
Decide Goals
and Metrics
Strategies

Initiatives

is
Product Chief Product Product
Stakeholder DASSM
Manager (PM) Owner (CPO) Owner (PO)

D
Conveys what is Provides the big Coordinates all of Works with scrum Helps coordinate
needed to product picture to the the team product masters as well as cross-team
managers. CPO, or to the owners. any senior scrum dependencies and
POs if there is no masters. provide coaching
CPO.
or to scrum masters.

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What
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Other
Roles Have
up

You Seen?
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ot
N
o
D

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 e
Key Roles —

ut
Descriptions

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tr
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Disciplined
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Agile
Value
up

Stream • Works with the value stream manager and the organization
Consultant to create a plan for improvement.
D

• Educates and encourages support for the plan.

• Has expert knowledge of organizational transformation
ot

good practices.
• Collaborates with and mentors the value stream manager.
N

• Essential skills:
• Growth mindset
o

• Active listening
• Confident leadership skills
D

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 Value
Stream
Manager
Responsible to:

e
• Attend to the value stream from start to end.

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• Make suggestions on how to improve it. In particular:
• Value creation structure

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• Ensure work items are small

tr
• Workflow improvements (methods and visibility)

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• Look for bottlenecks and overly large queues of work.

D
or
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How Does
lic

the DAVSC
Work with
up

the Value There is no single “best” way; there are as many ways as there
Stream are partnerships.
D

Manager? If the DAVSC comes into a situation in which there is no value

ot

stream manager, the value stream consultant will be

responsible for the entire transformation.
N

If there is already a strong value stream manager in place, he or

she will operate more in a mentoring, consulting capacity.
o

Most engagements will fall somewhere in between.

D

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 Program
Manager

A large program will often have someone in a management /

e
coordination role to oversee and guide the entire program.

ut
They typically:
• Coordinate the efforts of the architecture owner, product

ib
owner, and product coordination teams.

tr
• Manage relationships with vendors.
• Monitor the overall budget and schedule.

is
D
or
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Chief
lic

Product
Owner
up
D

A chief product owner is responsible for having a vision of the

ot

entire product or product suite.

The chief product owner communicates their vision to the
N

product team and leads the group of product owners.

o
D

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 Business
Architect

e
The business architect is concerned with developing and

ut
maintaining the business capabilities of the enterprise in line
with the corporate strategy, as well as contributing to the

ib
business strategy and plans.
The larger an organization, the more important the role of the

tr
business architect. But even at small scale, this role is critical

is
because it facilitates resilience over time.

D
or
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Business
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Architect:
up

Strategic
Activities
D

• Considering minimum business increments

ot

• Aligning capabilities to strategies

• Aligning new work to investment strategy
N

• Accounting for total cost of new work

o
D

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 Business
Architect:
Strategic The business architect has the critical role of determining how a
Activities new minimum business increment will affect existing
capabilities. In these considerations, the business architect is

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responsible for:

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• Providing an overview of the capabilities of the organization.

ib
• Describing the strategy of the organization.
• Managing the process of identifying opportunities, threats,

tr
and limitations of the organization.

is
• Providing insights of the work required to facilitate
implementation.

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or
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Product
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Manager
up

• Educates and gets input from stakeholders.

• Discusses with business architect how their products may
affect other products.
D

• Gets input from system architect on any technical problems

ot

the new functionality may cause.

• Provides input to the chief product owner on what needs to
N

be built.
• Educates the program manager on functional dependencies.
o

• Works with product owners to prioritize what they give their

D

teams.

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 Disciplined
Agile
Senior
Scrum • Will lead and guide the team during their agile journey.
Master

e
• Is qualified to work on a wide variety of situations involving

ut
more complex scaling factors and variations. They will need
to have planning, metrics, reporting, and team development

ib
skills.
• Knows how to work with upper management levels.

tr
• Knows the various layers/departments and can identify allies

is
and coordinate with other teams.

D
or
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Roles
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Exercise
up
D
ot
N
o
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 Roles
Exercise
Debrief

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lic

“Workers are knowledge

workers if they are more
up

knowledgeable about the

work they perform than
their bosses.”
D
ot
N
o
D

— Peter Drucker

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 Leading
Knowledge Workers themselves are best placed to make decisions
about how to perform their work and how to modify
Workers their processes.

e
• Knowledge workers, must be heard and respected.

ut
• Knowledge workers have to manage themselves.

ib
They have to have autonomy.

tr
• Continuing innovation has to be part of their work,

is
and their responsibility.

D
• But they also need to have an environment to work in
where their work contributes to the whole in a
cohesive manner. or
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lic
up
D

Děkuji
ot

Please do the end-of-lesson exercise

N
o
D

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