“ Problem Solving Skills to Create

High Performance in Organization ”

Table of Content:

01.
Problem Solving
02.
Why practicing Problem Solving
is important
Definition

03.
Problem Solving
04. Conclusion
Technique
What is Problem Solving?
Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and
selecting alternatives for a solution; and implementing a solution.

Define the Problem Structure Problem Prioritize Issues Action Plan

● What are we trying

● How do we ● Which one meets ● What are the
to solve? Achieve?
breakdown the our capacity? action items for
● What implication
problem? ● Which one has the next step?
does the current
● Have we identified more impact? ● How do we divide
situation have?
all potential ● How feasible is it to and distribute the
● What limitation do
issues? solve the issue? work?
we have?
Why practicing Problem Solving in Organization is
important?
Problem-solving skills are essential in organizations because they help teams identify and resolve issues that
impact productivity, efficiency, and success.

1. Efficiency 2. Collaboration
Effective problem-solving skills enable teams to
Problem-solving skills require collaboration and
find the most efficient and effective ways to
teamwork. Teams who possess these skills can
complete tasks and meet organizational goals. By
work together to identify issues, share ideas, and
identifying and resolving issues, teams can save
develop solutions that benefit the entire team.
time and resources, and improve overall efficiency.

3. Innovation 4. Adaptability

Organizations need employees who can think Change is constant in organizations, and
critically and creatively to solve complex problems. problem-solving skills help teams adapt to new
Innovation is vital for organization to stay situations and challenges. Teams who can quickly
competitive, and problem-solving skills help identify and resolve issues can help the
teams develop new and innovative solutions. organization adapt to changes and remain
successful.
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Instead of... Go for...

How do we make the How do we improve the

Specific
Project better? impact of the project?

How do we increase How do we raise xx%

Measurable number of followers? increase in followers?
Problem
Statement How do we make sure the
new leaders put HMDIE as
How do we raise the
capacity of leaders to
Action-oriented
their first priority? lead better?

How do we create better

How do we create better
Relevant development capacity
strong team?
building for a team?

How do we expand our How do we reach xx

Time bound
reach? sponsor within xx year?
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Program ClassIE is not delivered well

...because the audience don't seem to embody the materials

...because it was hard for them to understand the materials

...because during the online session they were not paying

attention

...because the materials not engaged the audience

...because their committee didn’t fully crosscheck about the

speaker presentation
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Sub Issue 1 MECE

Issue 1 principle
Sub Issue 2

Sub Issue 3
Problem
Mutually Exclusive Collectively Exhaustive
Statement
Sub Issue 1
Do they overlap with Have I listed out all
each other? possible outcomes?
Issue 2 Sub Issue 2

Sub Issue 3
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Wrong target audience

Marketing
Only rely on one channel

What are the causes Poor timeline planning

to poor scoring on
ClassIE?
Language Barrier

Materials Irrelevant Examples

Non-relevant materials

Reporting Metrics
System
Etc
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Which one do we
prioritize?

Make Hypothesis 80/20 rules

Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Hypothesis in general Steps to make the right hypothesis:

1 Set specific goals
Can be understood as an assumption to
achieve certain goals (Increasing the absorption of material about public speaking by
the audience)
2
Sourced from the observation of the behavior
Make assumptions from observing the behavior of the target group
of the target person/group
(There is a lack of understanding of the delivery of public speaking
materials that have been carried out. The audience does not understand
3
the importance of public speaking theory, but the speaker conveys the
The interventions carried out were based on importance of understanding public speaking theory before practice)
these observations

4
When proven, the result will be either false Perform interventions related to assumptions
(hypothesis rejected) or true (hypothesis
accepted). (The delivery of public speaking theory can be made more
interesting and easier to understand)
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Objective: Increasing media exposure (followers/audience/engagement)

Adding platform used VS Focusing on current platform

Objective: Enhancing skills of the Audience

Module Research VS Partner with existing platforms

Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Category Example

Internal Problem : One of the heads was

Do
cranky and wanted to leave HMDIE

Financing : Making proposals for future

Decide
HMDIE funding

Partnership Issues : Content for LIVE IG

Delegate
haven’t been created for next week

Want to go on a date because of the

Delete weekend even though there are still a lot of
tasks
Problem Solving Technique
Define the Problem Structure Problem Prioritize Issues Action Plan

Kategori Respon

Accept
Low & Low
Knowing and accepting risks, no
Medium
preemptive actions, dealt when necessary

Mitigate
Medium Formulate actions to reduce the likelihood
and/or impact of a risk

Transfer
Medium High Transfer responsibility and/or ownership to
other parties

Avoid
High Removing the threat of a risk and/or trying
to protect against the impact of the risk
Conclusion
Successful Resolution of the Problem Improved understanding of the problem

If the problem solving materials are effective, Even if the problem is not completely resolved,
then the problem may be resolved problem solving materials can help individuals
satisfactorily, and the individual or group can or groups to gain a deeper understanding of the
move on to other tasks. problem and the factors that contribute to it.

Identification of new approaches or

Identification of limitations or barriers
solutions
Sometimes, problem solving materials may
Problem solving materials may help individuals reveal limitations or barriers that prevent the
or groups to identify new approaches or problem from being resolved completely. In
solutions to the problem that they had not these cases, the conclusion of the materials may
considered before. involve acknowledging these limitations and
working to address them in the future.
THANK YOU