Personal Details

Date of Birth: 14th Sep 1985 Rakesh Prusty

Language Known: Oriya, English, Hindi, Service Delivery Manager
Tamil, Telugu, Bengali
Infrastructure Management | Integration | IT
Address: Flat 2407, Altis, Marathon Nexzone
OPERATIONS| PROGRAM MANAGEMENT
Panvel, Navi Mumbai, Maharashtra
| PROJECT MANAGEMENT
Contact: +91-8850993460
Mail: [email protected]/
Senior Professional; delivers rapid results through broad &
deep analysis: Knowledge of devising strategy for
Academic Details technology integrations, solutioning & process improvement
2002 - 2006 [BE (EN&TC)] [DRIEMS, BPUT]
2000 - 2002 [Intermediate] [Raghu College] Profile Summary
1999 - 2000 [10th] [Kendriya Vidyalaya] offering nearly 16+ years of experience:
o Subject Matter Expert; proposing an illustrated career in directing business
Awards & Recognition planning, strategy development, implementation, operational transformation
Awarded Best Managed Services for BSE execution, infrastructure management, strategic outsourcing, business solution
2020. designing, service delivery excellence and many others in career dotting
Customer Service Excellence Award (2013- capacities like IT Transition and Service Delivery manager
15, Solutioning & Delivery) o Creative & intellect professional, developing CXO level relationships to
HCL O-Infinity League, Outstanding
develop strategies that convey customized approach to all program pursuits by
Performance (2009-12, consecutive 4 yrs.)
blending creative intellect planning skills for meeting top / bottom-line
Customer (Syndicate Bank) Appreciation for
contribution - Project Nexus-2012 objectives
Recognition for Outstanding Cisco Service o Defining service standards and guidelines, governance structure, best
Business, 2009 Special Bonus Award STAR practices that serves as benchmark for excellent service delivery
Performer of the Year (2007-2009) o Showcased tenacity in augmenting asset value of the company and securing
further investment for growth Wealth of expertise entails in managing
Transition & Transformational Projects for Enterprise Clients like Bombay Stock
Core Competencies Exchange Life Insurance Corporation, Syndicate Bank, IndusInd Bank, ICICI Bank,
IT Service Delivery Management
Corporation Bank and Aditya Birla Group.
Strategic Planning/ Implementation Client
o Utilized qualitative & quantitative skills in leading complete portfolio of
Engagements (Stakeholder/Business)
Business Transformation - Automation projects including budgeting, planning, vendor selection and execution Defined
Technology Roadmaps Cross-Functional processes and tools best suited to develop roadmaps & solutions.
o Managed NOC Practice & assessment programs, designed architectures &
coordinated with Enterprise Partners; successfully designed architecture for
Certifications
o CISA (2021) Next-Gen NOC & NextGen Automation Practice
o Prince2 Foundation & Practitioner (2017) o Proven track record of managing SLA Formulation, RFP response, service
o Certified Scrum Master (2016) improvement plans and project management activities encompassing planning,
o Cisco Certified Network Professional (CCNP, design, scope definition, estimation, resource administration, process
2010) management & compliance to quality standards
o Cisco Certified Associate Voice and Video
(2013)
o IT Service Management (2007) Career Timeline
o HCL Global PMF (Transition &
2006-2017 2017-18 2018-CURRENT
Transformation), 2015
o Certificate of Merit, Customer Service Skills HCL OBS CISCO
(2011)
o Attended training on Microsoft Project
(MSP), PMP training
 Key Result Areas
IT Skills o Identifying opportunities to increase revenue, improve quality, reduce cost
and delivery time
Monitoring Tools: o Leading cross-functional teams for managing multiple verticals of the
organization inclusive of Solutioning, Service Delivery, Service Transition,
HP NNM, CA UIM, CA Spectrum, BMC,
Program Management, Project Management and so on
Solar Wind, Manage Engine, Host
o Managing end-to-end Delivery of key Transformational Projects/Programs
Monitor
o Directing wide variety of tasks such as defining SLAs, leading transition and
transformational projects, managing NOC Practice, drafting program
Service Management Tools: BMC roadmaps, retaining clients for revenue generation and so on
Remedy, HP Service Manage, CA o Interacting with the client and discussing issues on weekly review calls and
Service Desk identifying client needs and issues faced.
o Conceptualizing & implementing innovative technology strategies
Performance Management Tools: supporting business development needs & growth at domestic and
HP iSPI, Solar wind, CA APM, Manage international levels
Engine Ops Manager, Net Flow o Discussing with major stakeholders & Executives on solutions & platform
direction; mentoring technical staff to increase solution specific competencies
across geographies and working on definition of optimal solution approach
Event Management Tools: BMC True
o Spearheading end-to-end project management activities inclusive project
Sight, HP OMi Suit, Netcool planning, project cost, scope definition, project execution till delivery
o Indulging in workplace transformation (tools, processes & people) through
Discovery, EUC, Patching Tools: implementation of various Tools; assigning task to be Delivered to team and
BMC Discovery IBM BigFix, SCCM, administering the process
SCOM, BMC Client Management o Working closely on Global Distributed Delivery Model with Business and
Internal Virtual Teams Liaising with the clients for scoping workshops, SLAs,
Network Automation Tools: KPI metrics, governance model, CSAT, change management and UAT
HP Network Automation (NA), KIWI
o Resolving complex issues, monitoring options quickly and recommending
new approach to move forward
CAT2.0, SNOW
o Acting as an escalation gate; addressing or resolving client queries on
priority thereby resulting in achieving client satisfaction matrices
Languages: o Developing cost estimates and recommending systems development as well
C, C++, Visual Basic, HTML, UML, and as upgradations to existing systems
FoxPro o Implementing project plans using best practices, working with Sales &
Business Development Teams on pre-sales activities, client’s presentations,
Database: Sybase, SQL RFPs, RFQs and contract agreements

Significant Achievements
Application Servers:
o Successfully designed a solution for managing DC, Public and Private Networks,
Tomcat, IIS
o Workplace and Service Desk inclusive of standard HCL Tools / Automation
Frameworks & RFP for managing services
Technology: o Successfully led Network Practice by coordinating with multiple Enterprise
Data Networking Cisco/HP, Cisco UCS, Partners such as BMC, CA, HP & many others for leading
Server, Storage, Cloud (SaaS, PaaS, o Played a major role in managing NOC Practice for 80+clients via Remote
IaaS,), BMC, CA, IBM Virtualization, IAM Delivery
/ Hybrid / Captive with projects and clients as Syndicate Bank, Union & United
Quality, Compliance Frameworks: Bank, Exide Life Insurance (USD 17M) and many others
ISO9001:2000, 270001, ITIL & Prince2 o Engaged in end-to-end vendor portfolio management (capex management,
SLAs
development); excellence in managing the assessment programs in coordination
with various enterprise vendors like Reliance, Bharti, BSNL, Tata & many more
o Worked collaboratively with the teams and ensured the project releases,
template
standardization adhere as per the process compliance