Conversation Thread PDF

3/11/23, 1:51 PM Gmail - RE: Support call reference or Case ID-5101350719 registered with
RKL Tata Motors Assured <[email protected]>
RE: Support call reference or Case ID-5101350719 registered with

8 messages
Santosh Gupta <[email protected]> Thu, Mar 9, 2023 at 11:35 AM

To: [email protected]
Cc: [email protected], [email protected]
Dear Team.
Thank you for contacting us for support call with case ID : 5101350719
With reference to above case ID , we would like to inform you that our service representative visited to diagnose &
repair the product.
During the visit, it was found that the defect of the part (moisture on the MBD ) was not due to functional failure.
As per HP limited Warranty statement, the standard warranty does not extend to any HP Hardware Product that has
been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other
external causes.
However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to
your acknowledgement to share the quotation at earliest
Thanks and regards
Santosh Gupta
Co-ordinator
+91 7497950875
www.aforeserve.co.in
1st floor 286-D,Kanti Niketan N /H -28

Beside. Sudha petrol Pump Betiahata(South)
Gorakhpur-273016
In case of any feedback / not satisfied with my response please contact to my Manager Mr. Deepak verma at +91
9311417535 or mail to [email protected]
https://mail.google.com/mail/u/0/?ik=91673f8978&view=pt&search=all&permthid=thread-f%3A1759869086405985324&simpl=msg-f%3A175986… 1/13
Please don't print this Email unless you really need to. This will preserve trees on planet earth.
Above email is subject to aÂ Disclaimer.
Aforeserve has been recognized as theÂ Brand of the Year 2019Â for ICT Lifecycle services by Business Connect Magazine in
their Annual Edition.
Aforeserve is in theÂ Top 10 Most Trusted Brands of the Year 2019Â in business sight media Magazine 2019.
Â
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RKL Tata Motors Assured <[email protected]> Thu, Mar 9, 2023 at 6:37 PM

To: Santosh Gupta <[email protected]>, "[email protected]"
<[email protected]>, [email protected], [email protected]
Dear Sir,
As per your warranty policy it will not cover any type of warranty if there is water spoil or liquid damage but
there is no water spill at my laptop since i use my laptop there is only problem occurs while i use my laptop after
windows 11 update. If there is any type of water spilled at my laptop then there is also another Metal part will damage
but there is no water entry found and i also visited 2 times at your hp care service centre but there is no one said that
any liquid damage found at laptop motherboard and after raise request your service executives also visited for
checking of laptop problem he visited at my location and gives me receiving of motherboard issue, your executive
also not found any type of liquid damage. After that day executives visited with new motherboard and For cleaning of
motherboard he asked me thinner and i provide him thinner which we used in our automobiles paint shop and after
cleaning he provide you photos of motherboard how is this possible that you not seen any type of liquid damage at
your service centre you said that please raise online request for warranty claim and hp will change motherboard
under warranty, but you found liquid damage in photos your executive also said that this damage is also found when
there is dust particles found because the part which you want to show me that there is liquid damage it will seen after
your executive cleans with my thinner. I am also take my laptop with to much protection because there is no any
chances that i spill any type of water please take it seriously and check my laptop motherboard properly with
transparency because you are only one who can check it properly and solve this warranty case you can take my
laptop under observation that there is another part also will damage if liquid spill on laptop but there is no part
affected. How is this possible that water or liquid will spill only at this specific part and it will found after thiner used for
cleaning. Please clear it on priority basis because after laptop cleaning there is heating and laptop display problem is
escalated many times.
Please contact me with a satisfactory reason at +91-8127554332
[Quoted text hidden]
Mail Delivery Subsystem <[email protected]> Thu, Mar 9, 2023 at 6:37 PM

Address not found
Your message wasn't delivered to [email protected] because

the address couldn't be found, or is unable to receive mail.
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This link will take you to a third-party site
The response from the remote server was:
550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550

[M_1ivbPxOcuZ48Bv2YCljQ.us641]
Final-Recipient: rfc822; [email protected]

Action: failed
Status: 5.0.0
Remote-MTA: dns; us-smtp-inbound-1.mimecast.com. (207.211.30.221, the server
for the domain hp.com.)
Diagnostic-Code: smtp; 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550
[M_1ivbPxOcuZ48Bv2YCljQ.us641]
Last-Attempt-Date: Thu, 09 Mar 2023 05:07:56 -0800 (PST)
---------- Forwarded message ----------

From: RKL Tata Motors Assured <[email protected]>
To: Santosh Gupta <[email protected]>, "[email protected]"
Bcc:
Date: Thu, 9 Mar 2023 18:37:40 +0530
Subject: Re: Support call reference or Case ID-5101350719 registered with
----- Message truncated -----
HP Store India <[email protected]> Thu, Mar 9, 2023 at 6:38 PM

### Please enter your reply above this line ###
Ticket #408072 09 Mar, 2023
Dear Customer,
Thank you for contacting us. We have received your message and will get in touch with you
shortly.
If you have any other question in the meantime, please feel free to call us at 1800-108-
4747 or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us
You
Dear Sir,
As per your warranty policy it will not cover any type of warranty if there is water
spoil or liquid damage but there is no water spill at my laptop since i use my
laptop there is only problem occurs while i use my laptop after windows 11
update. If there is any type of water spilled at my laptop then there is also
another Metal part will damage but there is no water entry found and i also
visited 2 times at your hp care service centre but there is no one said that any
liquid damage found at laptop motherboard and after raise request your service
executives also visited for checking of laptop problem he visited at my location
and gives me receiving of motherboard issue, your executive also not found any
type of liquid damage. After that day executives visited with new motherboard
and For cleaning of motherboard he asked me thinner and i provide him thinner
which we used in our automobiles paint shop and after cleaning he provide you
photos of motherboard how is this possible that you not seen any type of liquid
damage at your service centre you said that please raise online request for
warranty claim and hp will change motherboard under warranty, but you found
liquid damage in photos your executive also said that this damage is also found
when there is dust particles found because the part which you want to show me
that there is liquid damage it will seen after your executive cleans with my
thinner. I am also take my laptop with to much protection because there is no any
chances that i spill any type of water please take it seriously and check my laptop
motherboard properly with transparency because you are only one who can check
it properly and solve this warranty case you can take my laptop under observation
that there is another part also will damage if liquid spill on laptop but there is no
part affected. How is this possible that water or liquid will spill only at this
specific part and it will found after thiner used for cleaning. Please clear it on
priority basis because after laptop cleaning there is heating and laptop display
problem is escalated many times.
On Thu, 9 Mar 2023 at 11:35 AM, Santosh Gupta <[email protected]>

wrote:
> Dear Team.

>
> Thank you for contacting us for support call with case ID : 5101350719
>
>
>
> With reference to above case ID , we would like to inform you that our
> service representative visited to diagnose & repair the product.
>
>
>
> During the visit, it was found that the defect of the part (moisture on
> the MBD ) was not due to functional failure.
>
>
>
> As per HP limited Warranty statement, the standard warranty does not
> extend to any HP Hardware Product that has been damaged or rendered
> defective as a result of accident, misuse, liquid spills, abuse,
> contamination, or other external causes.
>
>
>
> However we can support the replacement of spare part on a chargeable
> basis at the best price. We look forward to your acknowledgement to share
> the quotation at earliest
>
>
>
>
>
>
>
> Thanks and regards
>
> Santosh Gupta
>
> Co-ordinator
>
>
>
> +91 7497950875
>
> www.aforeserve.co.in
>
> 1st floor 286-D,Kanti Niketan N /H -28 Beside. Sudha petrol Pump
> Betiahata(South) Gorakhpur-273016
>
> In case of any feedback / not satisfied with my response please contact to
> my Manager *Mr. Deepak verma* at +91 9311417535 or mail to
> [email protected]
>
>
>
>
>
>
> *Please don't print this Email unless you really need to. This will
> preserve trees on planet earth.*
>
> Above email is subject to aÂ Disclaimer
> <http://www.aforeserve.co.in/email-disclaimer.aspx>.
>
>
> Aforeserve has been recognized as theÂ Brand of the Year 2019
> <https://businessconnectindia.in/lounge-interviews/aforeserve-com-annual-
maintenance-contract/>Â for
> ICT Lifecycle services by Business Connect Magazine in their Annual Edition.
>
>
> Aforeserve is in theÂ Top 10 Most Trusted Brands of the Year 2019
> <https://businesssightmedia.com/10-most-trusted-brands-of-the-year-2019/>Â in
> business sight media Magazine 2019.
>
>Â
>
>
>
09 Mar, 18:38
For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.
{{ID-KX1S4VO3D3}}
RKL Tata Motors Assured <[email protected]> Fri, Mar 10, 2023 at 11:59 PM
To: [email protected], Santosh Gupta <[email protected]>, "[email protected]"
Cc: [email protected]
Dear Sir,
Till now there is no response from your side.Till now i am waiting for response from your side day by day my
warranty due date is coming near please resolve my warranty issue as soon as possible. I am very thankful to you all.
Himanshu Srivastava
RKL Tata Motors Assured
Gida, Gorakhpur
+91-8127554332
Mail Delivery Subsystem <[email protected]> Fri, Mar 10, 2023 at 11:59 PM

Address not found
Your message wasn't delivered to [email protected] because

the address couldn't be found, or is unable to receive mail.
LEARN MORE
This link will take you to a third-party site
The response from the remote server was:
550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550

[bhug2gl6NZCJGYl3zkXR5g.us173]
Final-Recipient: rfc822; [email protected]

Action: failed
Status: 5.0.0
Remote-MTA: dns; us-smtp-inbound-1.mimecast.com. (207.211.30.242, the server
for the domain hp.com.)
Diagnostic-Code: smtp; 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550
[bhug2gl6NZCJGYl3zkXR5g.us173]
Last-Attempt-Date: Fri, 10 Mar 2023 10:29:28 -0800 (PST)
---------- Forwarded message ----------

From: RKL Tata Motors Assured <[email protected]>
To: [email protected], Santosh Gupta <[email protected]>, "[email protected]"
Cc: [email protected]
Bcc:
Date: Fri, 10 Mar 2023 23:59:09 +0530
Subject: Re: Support call reference or Case ID-5101350719 registered with
----- Message truncated -----
HP Store India <[email protected]> Fri, Mar 10, 2023 at 11:59 PM

Ticket #408405 10 Mar, 2023
Dear Customer,
Thank you for contacting us. We have received your message and will get in touch with you
shortly.
If you have any other question in the meantime, please feel free to call us at 1800-108-
4747 or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us
You

>> +91 7497950875
>>
>> www.aforeserve.co.in
>>
>> 1st floor 286-D,Kanti Niketan N /H -28 Beside. Sudha petrol Pump
>> Betiahata(South) Gorakhpur-273016
>>
>> In case of any feedback / not satisfied with my response please contact
>> to my Manager *Mr. Deepak verma* at +91 9311417535 or mail to
>> [email protected]
>>
>>
>>
>>
>>
>>
>> *Please don't print this Email unless you really need to. This will
>> preserve trees on planet earth.*
>>
>> Above email is subject to aÂ Disclaimer
>> <http://www.aforeserve.co.in/email-disclaimer.aspx>.
>>
>>
>> Aforeserve has been recognized as theÂ Brand of the Year 2019
>> <https://businessconnectindia.in/lounge-interviews/aforeserve-com-annual-
>> ICT Lifecycle services by Business Connect Magazine in their Annual Edition.
>>
>>
>> Aforeserve is in theÂ Top 10 Most Trusted Brands of the Year 2019
>> <https://businesssightmedia.com/10-most-trusted-brands-of-the-year-2019/>Â in
>> business sight media Magazine 2019.
>>
>> Â
>>
>>
>>
10 Mar, 23:59
{{ID-Z21SM5M7GD}}
HP Store India (Shashank) <[email protected]> Sat, Mar 11, 2023 at 1:42 PM

Cc: [email protected], [email protected], [email protected], [email protected],
[email protected]
Ticket #408072 09 Mar, 2023
Shashank
Dear Sir,
Greetings from HP team!
This mail is in reference to your concern regarding Case ID-5101350719

for laptop.
We sincerely apologize for any inconvenience this has caused you.
In this regard, we would like to inform you that we are from HP online store
post sales team (order delivery status team)
Hence, we request you to contact our technical support team on toll free
number at 1800-258-7170 and 1860-258-3079. They work from Monday
to Friday, 9 am to 6 pm.
Alternatively, you may also connect with them via WhatsApp chat on 022-
6101-4560.
Alternatively, you could also contact us through Chat Support using the
below link:
https://support.hp.com/in-en/contact-hp?vid=J865EN9LA7SWSR41YEY
We appreciate your patience and understanding in this matter
If you have any further query, please feel free to discuss it with us on
[email protected] between 9:00 am to 7:00 pm from Monday to
Saturday (Sunday Closed). Alternatively, you can also call us on our toll free
number 1800-108-4747.
Regards,
Shashank
HP Online Store
https://store.hp.com/in-en?vid=J865EN9LA7SWSR41YEY
Call us at 1800-108-4747
11 Mar, 13:42
You
Dear Sir,
As per your warranty policy it will not cover any type of warranty if there is water
spoil or liquid damage but there is no water spill at my laptop since i use my
laptop there is only problem occurs while i use my laptop after windows 11
update. If there is any type of water spilled at my laptop then there is also
another Metal part will damage but there is no water entry found and i also
visited 2 times at your hp care service centre but there is no one said that any
liquid damage found at laptop motherboard and after raise request your service
executives also visited for checking of laptop problem he visited at my location
and gives me receiving of motherboard issue, your executive also not found any
type of liquid damage. After that day executives visited with new motherboard
and For cleaning of motherboard he asked me thinner and i provide him thinner
which we used in our automobiles paint shop and after cleaning he provide you
photos of motherboard how is this possible that you not seen any type of liquid
damage at your service centre you said that please raise online request for
warranty claim and hp will change motherboard under warranty, but you found
liquid damage in photos your executive also said that this damage is also found
when there is dust particles found because the part which you want to show me
that there is liquid damage it will seen after your executive cleans with my
thinner. I am also take my laptop with to much protection because there is no any
chances that i spill any type of water please take it seriously and check my laptop
motherboard properly with transparency because you are only one who can check
it properly and solve this warranty case you can take my laptop under observation
that there is another part also will damage if liquid spill on laptop but there is no
part affected. How is this possible that water or liquid will spill only at this
specific part and it will found after thiner used for cleaning. Please clear it on
priority basis because after laptop cleaning there is heating and laptop display
problem is escalated many times.
On Thu, 9 Mar 2023 at 11:35 AM, Santosh Gupta <[email protected]>

wrote:
> Dear Team.

>
> Thank you for contacting us for support call with case ID : 5101350719
>
>
>
> With reference to above case ID , we would like to inform you that our
> service representative visited to diagnose & repair the product.
>
>
>
> During the visit, it was found that the defect of the part (moisture on
> the MBD ) was not due to functional failure.
>
>
>
> As per HP limited Warranty statement, the standard warranty does not
> extend to any HP Hardware Product that has been damaged or rendered
> defective as a result of accident, misuse, liquid spills, abuse,
> contamination, or other external causes.
>
>
>
> However we can support the replacement of spare part on a chargeable
> basis at the best price. We look forward to your acknowledgement to share
> the quotation at earliest
>
>
>
>
>
>
>
> Thanks and regards
>
> Santosh Gupta
>
> Co-ordinator
>
>
>
> +91 7497950875
>
> www.aforeserve.co.in
>
> 1st floor 286-D,Kanti Niketan N /H -28 Beside. Sudha petrol Pump
> Betiahata(South) Gorakhpur-273016
>
> In case of any feedback / not satisfied with my response please contact to
> my Manager *Mr. Deepak verma* at +91 9311417535 or mail to
> [email protected]
>
>
>
>
>
>
> *Please don't print this Email unless you really need to. This will
> preserve trees on planet earth.*
>
> Above email is subject to aÂ Disclaimer
> <http://www.aforeserve.co.in/email-disclaimer.aspx>.
>
>
> Aforeserve has been recognized as theÂ Brand of the Year 2019
> <https://businessconnectindia.in/lounge-interviews/aforeserve-com-annual-
> ICT Lifecycle services by Business Connect Magazine in their Annual Edition.
>
>
> Aforeserve is in theÂ Top 10 Most Trusted Brands of the Year 2019
> <https://businesssightmedia.com/10-most-trusted-brands-of-the-year-2019/>Â in
> business sight media Magazine 2019.
>
>Â
>
>
>
09 Mar, 18:38
Connect with our HP Customer Support
Live Chat: Chat with an agent

Call Hotline: 1800-108-4747
Whatsapp: 1-(833)-595-0700

Follow us
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3/11/23, 1:51 PM Gmail - RE: Support call reference or Case ID-5101350719 registered with

RKL Tata Motors Assured <[email protected]>

RE: Support call reference or Case ID-5101350719 registered with

Santosh Gupta <[email protected]> Thu, Mar 9, 2023 at 11:35 AM

Thanks and regards

1st floor 286-D,Kanti Niketan N /H -28

Above email is subject to aÂ Disclaimer.

WhatsApp Image 2023-03-07 at 3.29.43 PM.JPEG

WhatsApp Image 2023-03-07 at 2.47.14 PM.JPEG

WhatsApp Image 2023-03-07 at 2.19.59 PM.JPEG

RKL Tata Motors Assured <[email protected]> Thu, Mar 9, 2023 at 6:37 PM

Mail Delivery Subsystem <[email protected]> Thu, Mar 9, 2023 at 6:37 PM

Address not found

Your message wasn't delivered to [email protected] because

The response from the remote server was:

550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550

Final-Recipient: rfc822; [email protected]

---------- Forwarded message ----------

HP Store India <[email protected]> Thu, Mar 9, 2023 at 6:38 PM

### Please enter your reply above this line ###

Ticket #408072 09 Mar, 2023

On Thu, 9 Mar 2023 at 11:35 AM, Santosh Gupta <[email protected]>

> Dear Team.

Mail Delivery Subsystem <[email protected]> Fri, Mar 10, 2023 at 11:59 PM

Address not found

Your message wasn't delivered to [email protected] because

The response from the remote server was:

550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550

Final-Recipient: rfc822; [email protected]

---------- Forwarded message ----------

HP Store India <[email protected]> Fri, Mar 10, 2023 at 11:59 PM

### Please enter your reply above this line ###

Ticket #408405 10 Mar, 2023

[Quoted text hidden]

HP Store India (Shashank) <[email protected]> Sat, Mar 11, 2023 at 1:42 PM

### Please enter your reply above this line ###

Ticket #408072 09 Mar, 2023

Greetings from HP team!

This mail is in reference to your concern regarding Case ID-5101350719

We sincerely apologize for any inconvenience this has caused you.

We appreciate your patience and understanding in this matter

On Thu, 9 Mar 2023 at 11:35 AM, Santosh Gupta <[email protected]>

> Dear Team.

Connect with our HP Customer Support

Live Chat: Chat with an agent

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