Unit 5 TQM Setting Up Activity 1

UNIT 5.
TQM PROCESS AND IMPLEMENTATION
Unit 5 Setting up
Direction: Make a research in the internet about the problems encountered by some
business organization (existing and operational) in the implementation of TQM. In your
own understanding, what can you suggest as a solution from the problems that you have
identified? Your report must also include a brief background of the business organization.
MY ANSWER:
Toyota Motor Corporation is a Japanese automaker that manufactures and

sells cars all over the world. Toyota vehicles are known for their great quality and
endurance, which allows the firm to constantly make large profits. This is largely
owing to the company's implementation of TQM practices in the twentieth century.
TQM was also used by Toyota to design and establish the Toyota production system,
which has since been adopted by many other manufacturing organizations due to its
benefits. Toyota's TQM processes, as seen in the case study, are founded on evidence-
based concepts and suggestions, which has allowed them to be incredibly effective.
Toyota's TQM focuses on improving product quality and minimizing variability.
Product planning, profile design, engineering design, research and development,
evaluation, production preparation, product engineering, manufacturing, inspection,
sales, service, market research, and product management are some of the services
available.
Quality is assessed at the development stage based on tests of planned
performance and characteristics, which allows for the detection of structural or
engineering flaws. The quality of methods, materials, individual parts, and final
products is monitored using objective measures throughout the production process,
from preparation through inspection. This is critical because quality control must be
given to every component of an automobile, from the engine to the paint, in order for
it to be durable and reliable. At these stages, a thorough and meticulous commitment
to quality ensures that the company's products meet the expectations of its
customers, encouraging customer happiness and loyalty.
Overall, there are two major takeaways from this research report. First and
foremost, when studying various management strategies, it is critical to make
comparisons between literature and experience. The study's exploration of TQM
includes both theoretical and practical viewpoints, each of which contributes to the
paper in a distinct way. The literature review summarizes the subject and identifies
key concerns based on research findings. For example, the literature on TQM
implementation hurdles is valuable for understanding the framework's relationship
to various organizational characteristics. Because employee resistance, lack of
commitment, and low engagement all have a negative impact on TQM, it's clear that
human resources management is critical to the success of TQM.
Assessing Learning
ACTIVITY 12
1
Direction: Illustrate and discuss in your own words or understanding the TQM
Implementation Process.
MY ANSWER:
Total quality management is implemented in a similar way to other

decentralized control approaches. Companies must understand how consumers
interpret quality in both goods and services while creating TQM. If a corporation
prioritizes quality during the manufacturing process, there will be fewer issues after
the product reaches the consumer. Customer surveys are one technique to assess
product performance and quality, and they can aid managers in identifying design or
production flaws. Every component of a company can theoretically be enhanced for
the benefit of the consumer under complete quality management. The feeling is that
if a firm has the best product and the best service, it will be among the best since it
will provide a positive consumer experience. Such high-quality, consumer-focused
products and services are more likely to generate positive word of mouth and brand
loyalty, as well as reduce product returns and warranty-related costs. TQM focuses
on the consumer. Everything is done with the consumer experience in mind, from
product design to distribution and everything in between. Total customer happiness
is the goal, as it encourages word-of-mouth referrals and increases customer loyalty.
TQM is based on processes. Consistent results will be achieved by establishing
consistent processes, regardless of who is engaged. Consider McDonald's, where the
automated aspect means everything is process oriented, and following the script
means giving a consistent product and a consistent experience. TQM stipulates that
any strategy planning undertaken by the organization must include quality control as
a key component. Communication is open and continuous in TQM. Communication is
the process of keeping everyone on the same page in terms of deadlines, milestones,
tactics, and procedures.
Assessing Learning
ACTIVITY 13
2
Direction: Do a research in the internet and come up with a compilation of additional
reading materials explaining the specific TQM implementation practices supporting the
implementation of each 11 element included in the module.
MY ANSWER:
1. LEADERSHIP
- Any improvement plan relies on the role of leadership in quality management.
Leaders establish the organization's direction while also providing unity of
purpose. As a result, leaders are responsible for building and managing the
internal environment. Employees can get fully engaged in attaining the
organization's goals and objectives in this atmosphere. As the driving force that
sets objectives and aids employees in achieving those objectives, excellent
leadership is critical in order to improve quality across the organization.
2. SUPPLIER QUALITY MANAGEMENT

- Supplier quality management is essential for any company that relies on third-
party vendors to provide goods or services. It entails managing, monitoring, and
reacting to shifts in the supplier's capacity to meet the customer's needs on time
and to the agreed-upon quality standard.
3. VISION AND PLAN STATEMENT

- A vision statement is a brief statement of what an organization aspires to be in
the future. A vision statement, on the other hand, depicts how the organization's
future will appear if its mission is accomplished.
4. EVALUATION
- An organization's capacity to consistently offer products and services that fulfill
customer requirements while being compliant with regulations can be
demonstrated through complete quality management review. It is critical to
ensure that there is sufficient information on qualitative and quantitative
matters according to the characteristics of the product or service.
5. PROCESS CONTROL AND IMPROVEMENT

- TQM focuses on improving organizational processes over time to produce high-
quality products and services. TQM's ideal goal is to get things done perfectly
the first time, every time. The ultimate judge of quality is the customer.
6. PRODUCT DESIGN
- Product design's goal is to provide a good or service with high functional utility
and sales appeal at a reasonable cost and in a reasonable amount of time. High-
quality, low-cost materials and processes should be used to create the product.
3
It should be made on equipment that is or will be available at the time of
production. In terms of quality, appearance, performance, service life, and
pricing, the final product should be comparable to or better than similar items
on the market.
7. QUALITY SYSTEM IMPROVEMENT

- Product improvement, process improvement, and people-based improvement
are all covered. The methods of quality management and practices that
incorporate and promote quality improvement are listed below.
8. EMPLOYEE PARTICIPATION
- Direct participation of employees in helping a company realize its mission and
achieve its goals by contributing their own ideas, expertise, and efforts to
problem-solving and decision-making.
9. RECOGNITION AND REWARD

- People are recognized for their performance in either intrinsic or extrinsic ways
in a rewards and recognition system. Recognition and reward are present in a
work environment where employees' contributions are appropriately
acknowledged and appreciated in a fair and timely manner. This involves fair
and consistent monetary remuneration, as well as employee or team
celebrations, acknowledgement of years of service, or achievement of goals.
10. EDUCATION AND TRAINING

- TQM relies heavily on education and training. The content is divided into two
parts: education in whole quality principles and training in problem-solving
tools and methodologies.
11. CUSTOMERS FOCUS

- You have a better chance of figuring out how to get the necessary materials,
people, and processes in place to meet and surpass your customer's
expectations if you understand what they want or need. To put this TQM
principle into practice, do some research and learn about your consumers'
requirements and expectations.

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UNIT 5.

TQM PROCESS AND IMPLEMENTATION

Toyota Motor Corporation is a Japanese automaker that manufactures and

Total quality management is implemented in a similar way to other

2. SUPPLIER QUALITY MANAGEMENT

3. VISION AND PLAN STATEMENT

5. PROCESS CONTROL AND IMPROVEMENT

7. QUALITY SYSTEM IMPROVEMENT

9. RECOGNITION AND REWARD

10. EDUCATION AND TRAINING

11. CUSTOMERS FOCUS

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