H 046 010876 00 BeneVision CMS Service Manual R3 11.0

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BeneVision

Central Monitoring System

Service Manual
Intellectual Property Statement
SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD. (hereinafter called Mindray) owns the intellectual
property rights to this Mindray product and this manual. This manual may refer to information protected by
copyrights or patents and does not convey any license under the patent rights of Mindray, nor the rights of
others.

Mindray intends to maintain the contents of this manual as confidential information. Disclosure of the
information in this manual in any manner whatsoever without the written permission of Mindray is strictly
forbidden.

Release, amendment, reproduction, distribution, rental, adaption and translation of this manual in any manner
whatsoever without the written permission of Mindray is strictly forbidden.

, , and are the registered trademarks or trademarks owned by Mindray


in China and other countries. All other trademarks that appear in this manual are used only for editorial
purposes without the intention of improperly using them. They are the property of their respective owners.

This posting serves as notice under 35 U.S.C.§287(a) for Mindray patents: http://www.mindrayna.com/patents.

For this manual, the issued Date is June, 2022 (Version: 11.0).

© 2017-2022 Shenzhen Mindray Bio-Medical Electronics Co., Ltd. All rights reserved

WARNING
 Federal Law (USA) restricts this device to sale by or on the order of a physician or other
practitioner licensed by U.S. state law to use or order the use of this device.

NOTE
 This manual describes all features and options. The equipment may not have all of them.
Contact Mindray service department for any questions.

BeneVision Central Monitoring System Service Manual I


Manufacturer’s Responsibility
Contents of this manual are subject to changes without prior notice.

All information contained in this manual is believed to be correct. Mindray shall not be liable for errors
contained herein nor for incidental or consequential damages in connection with the furnishing, performance,
or use of this manual.

Mindray is responsible for safety, reliability and performance of this product only in the condition that:

 All installation operations, expansions, changes, modifications and repairs of this product are conducted
by Mindray authorized personnel; and

 The electrical installation of the relevant room complies with the applicable national and local
requirements; and

 This product is operated under strict observance of this manual.

II BeneVision Central Monitoring System Service Manual


Return Policy
In the event that it becomes necessary to return a unit to Mindray, follow the instructions below.
1. Obtain a return authorization.
Contact the Mindray Service Department and obtain a Mindray Customer Service Authorization Number. The
Mindray Customer Service Authorization Number must appear on the outside of the shipping container.
Return shipments will not be accepted if the Mindray Customer Service Authorization Number is not clearly
visible. Please provide the model number, serial number, and a brief description of the reason for return.

2. Freight policy
The customer is responsible for freight charges when this product is shipped to Mindray for service (including
any relevant customs fees or other freight related charges).

3. Return address
Please send the part(s) or equipment to the address offered by Customer Service Department.

Contact Information
Manufacturer: Shenzhen Mindray Bio-Medical Electronics Co., Ltd.
Address: Mindray Building, Keji 12th Road South, High-tech Industrial Park, Nanshan,
Shenzhen 518057 P.R. China
Tel: +86 755 81888998
Fax: +86 755 26582680
Website: www.mindray.com

Distributor: Mindray DS USA, Inc.


Address: 800 MacArthur Boulevard Mahwah, New Jersey 07430 USA
Tel: 1.800.288.2121, 1.201.995.8000
Website: www.mindray.com

BeneVision Central Monitoring System Service Manual III


Preface
Manual Purpose
This manual provides detailed information about the installation, maintenance, cleaning, and troubleshooting
of the BeneVision Central Monitoring System to support effective troubleshooting. It is not intended to be a
comprehensive, in-depth explanation of the product architecture or technical implementation. Use of the
manual is necessary for proper equipment maintenance and will help to eliminate equipment damage and
personal injury.

This manual is based on the maximum configuration; therefore, some contents may not apply to your monitor.
If you have any question, please contact our Customer Service Department.

Intended Audience
This manual is geared for clinical professionals who are expected to have a working knowledge of medical
procedures, practices and terminology as required for monitoring of critically ill patients.

Contact your local Mindray Service Organization for information on product courses which address service and
support for this product.

It is recommended that the user should change the passwords for user maintenance once they take ownership
of the equipment.

IV BeneVision Central Monitoring System Service Manual


Contents
1 Safety............................................................................................................................................................................. 1-1
1.1 Safety Information .................................................................................................................................................................................... 1-1
1.1.1 Dangers .......................................................................................................................................................................................... 1-2
1.1.2 Warnings ........................................................................................................................................................................................ 1-2
1.1.3 Cautions ......................................................................................................................................................................................... 1-3
1.1.4 Notes ............................................................................................................................................................................................... 1-3
1.2 Equipment Symbols ................................................................................................................................................................................. 1-3

2 Introduction .................................................................................................................................................................. 2-1


2.1 Overview ..................................................................................................................................................................................................... 2-1
2.2 Intellectual Property Protection ........................................................................................................................................................... 2-1
2.3 Versions ........................................................................................................................................................................................................ 2-2

3 System Installation ....................................................................................................................................................... 3-1


3.1 Pre-installation Preparations ................................................................................................................................................................. 3-1
3.1.1 Environmental Requirements.................................................................................................................................................. 3-1
3.1.2 Power Requirements .................................................................................................................................................................. 3-1
3.1.3 Power and Heat Requirements ............................................................................................................................................... 3-2
3.2 CMS Host ..................................................................................................................................................................................................... 3-2
3.2.1 Kontron KISS 2U (023-001020-00) .......................................................................................................................................... 3-3
3.2.2 HPE DL360 Gen9 (023-001671-00)/HPE DL360 Gen10(023-001839-00) .................................................................. 3-4
3.2.3 HP EliteDesk 800 G1 SFF (023-000969-00) .......................................................................................................................... 3-6
3.2.4 HP EliteDesk 800 G2 SFF (023-001325-00) .......................................................................................................................... 3-7
3.2.5 HP EliteDesk 800 G3 SFF (023-001544-00) /HP EliteDesk 800G4
SEF(023-001777-00)Connectors-Front Panel ................................................................................................................................ 3-9
3.2.6 HP ProDesk 600 G3 Desktop Mini (023-001581-00)/ HP ProDesk 600 G4 Desktop Mini
(023-001779-00)................................................................................................................................................................................... 3-10
3.2.7 HP ProDesk 400G7 Desktop (023-002147-00) .................................................................................................................. 3-11
3.2.8 Configuring Paging COM Port Settings .............................................................................................................................. 3-12
3.2.9 HP ProDesk 400 G6 DM (023-001779-00) .......................................................................................................................... 3-12
3.2.10 HPE ProLiant DL20 Gen10 (023-002210-00) ................................................................................................................... 3-14
3.3 Virtual Machine Installation ................................................................................................................................................................. 3-14
3.3.1 Disabling the VMWare Tool’s Time Synchronization Function..................................................................................... 3-17
3.3.2 Configuring Dual Network Card ........................................................................................................................................... 3-18
3.3.3 License Description .................................................................................................................................................................. 3-20
3.3.4 Monitoring the Host Performance ....................................................................................................................................... 3-20
3.4 Preparations for the Hyper-V Virtual Machine Installation......................................................................................................... 3-21
3.4.1 Creating a Virtual Machine ..................................................................................................................................................... 3-21

BeneVision Central Monitoring System Service Manual 1


3.4.2 Creating a Virtual Switch ......................................................................................................................................................... 3-22
3.4.3 Configuring the Virtual Machine .......................................................................................................................................... 3-22
3.4.4 Disabling Time Synchronization ........................................................................................................................................... 3-31
3.4.5 License Description .................................................................................................................................................................. 3-32
3.4.6 Features of the Hyper-V Platform ......................................................................................................................................... 3-33
3.5 Display Installation ................................................................................................................................................................................. 3-33
3.5.1 Implementing Double Screen Display by DP-to-VGA Adapter ................................................................................... 3-34
3.5.2 Configuring Main Display (Windows 7) .............................................................................................................................. 3-34
3.5.3 Aligning the Double Screens (Windows 7)........................................................................................................................ 3-35
3.5.4 Configuring Main Display (Windows 10) ........................................................................................................................... 3-37
3.5.5 Aligning the Four Screens (Windows 10) ........................................................................................................................... 3-38
3.5.6 Disabling Audio Enhancement (Windows 7) .................................................................................................................... 3-39
3.5.7 Disabling Audio Enhancement (Windows 10) ................................................................................................................. 3-40
3.5.8 Disabling Hot Keys .................................................................................................................................................................... 3-41
3.5.9 Configuring System Windows Region and Language (Windows 7) .......................................................................... 3-42
3.5.10 Configuring System Windows Region and Language (Windows 10/Windows server 2016) .......................... 3-42
3.5.11 Configuring Windows System Operating Time ............................................................................................................. 3-43
3.5.12 USB Dongle Compatibility ................................................................................................................................................... 3-43
3.5.13 Installing the Micro Dog Driver .......................................................................................................................................... 3-43
3.5.14 Installing/Updating OS Patches(Windows 7) ................................................................................................................. 3-44
3.5.15 Installing/Updating OS Patches (Windows 10/Windows Server 2016) .................................................................. 3-45
3.5.16 Installing the CMS System Software (Running As Application) ................................................................................ 3-46
3.5.17 Installing the CMS System Software (Running As Normal Service)......................................................................... 3-50
3.5.18 Running as Failover Cluster Service .................................................................................................................................. 3-53
3.5.19 Acquiring Software Licenses (Optional) .......................................................................................................................... 3-76
3.5.20 Redundancy License (Optional) ......................................................................................................................................... 3-76
3.5.21 Database Update (Optional)................................................................................................................................................ 3-78
3.5.22 Confirming Configurations and Data ............................................................................................................................... 3-80
3.5.23 Operations after Conversion ............................................................................................................................................... 3-81
3.5.24 Touchscreen Driver Installation (Optional) ..................................................................................................................... 3-81
3.5.25 Disabling Display Menus (Optional) ................................................................................................................................. 3-86
3.6 IP Address Setup and Network Connection ................................................................................................................................... 3-87
3.6.1 Network Connection Using Multiple Network Adapters .............................................................................................. 3-87
3.6.2 Patient Network ......................................................................................................................................................................... 3-89
3.6.3 Central Network......................................................................................................................................................................... 3-91
3.7 Synergy Software Installation (Optional) ........................................................................................................................................ 3-92
3.7.1 Installing and Configuring a Server ..................................................................................................................................... 3-93
3.7.2 Installing a Client ....................................................................................................................................................................... 3-97
3.8 Barrier Software Installation (Optional) ........................................................................................................................................... 3-98
3.8.1 Barrier installation ..................................................................................................................................................................... 3-98
3.8.2 Barrier configuration ................................................................................................................................................................ 3-98

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3.8.3 Barrier.pem Certificate .......................................................................................................................................................... 3-100
3.9 Installing Printers ................................................................................................................................................................................. 3-100
3.9.1 Supported Printers................................................................................................................................................................. 3-100
3.9.2 Printer Installation Procedures ........................................................................................................................................... 3-101
3.9.3 Tasks after Printer Installation............................................................................................................................................. 3-106
3.10 Installing PDF Creator ...................................................................................................................................................................... 3-108
3.10.1 PDF Creator Installation Procedures .............................................................................................................................. 3-108
3.10.2 Verifying Installation of PDFCreator at the CMS ......................................................................................................... 3-114
3.10.3 Printing PDF Reports .......................................................................................................................................................... 3-115
3.10.4 Saving PDF Reports Manually or Automatically ......................................................................................................... 3-115
3.10.5 Viewing PDF Reports .......................................................................................................................................................... 3-119
3.11 Installing a Recorder ......................................................................................................................................................................... 3-120
3.12 CMS System Software Installation................................................................................................................................................ 3-120
3.12.1 Configuring CMS Display Size .......................................................................................................................................... 3-121
3.12.2 Setting the Display Layout of CMS Screen ................................................................................................................... 3-121
3.13 Setting AP Management ................................................................................................................................................................. 3-123
3.14 Connecting a CentralStation to WorkStation/ViewStation ................................................................................................... 3-124
3.14.1 CMS Network IP Configuration ........................................................................................................................................ 3-124
3.14.2 Configuring WorkStation/ViewStation Network IP Addresses............................................................................... 3-125
3.14.3 Connecting a CentralStation to WorkStation/ViewStation ..................................................................................... 3-126
3.15 MLDAP Deployment ......................................................................................................................................................................... 3-127

4 Installing and Configuring the M-loT Device Manager ............................................................................................... 4-1


4.1 Installing the M-loT Device Manager .................................................................................................................................................. 4-1
4.1.1 Installing the M-loT Device Manager Server ....................................................................................................................... 4-1
4.1.2 Installing the M-loT Device Manager Client ........................................................................................................................ 4-4
4.1.3 Logging In to M-loT Device Manager Server ...................................................................................................................... 4-6
4.1.4 Rebooting M-IoT Device Management Tool (For Independent Deployment Only) ............................................... 4-6
4.2 Device Management ............................................................................................................................................................................... 4-8
4.2.1 Device List ..................................................................................................................................................................................... 4-8
4.2.2 Usage List..................................................................................................................................................................................... 4-14
4.2.3 M-IoT DashBoard ....................................................................................................................................................................... 4-22
4.2.4 Configuration Management .................................................................................................................................................. 4-27
4.2.5 Version Upgrade Management ............................................................................................................................................. 4-33
4.3 Tools ............................................................................................................................................................................................................ 4-37
4.3.1 Audit Log ..................................................................................................................................................................................... 4-37
4.3.2 Bed No. Mapping Configuration........................................................................................................................................... 4-46

5 Telemetry Monitoring System (TMS) ............................................................................................................................ 5-1


5.1 Configuring Panorama Telemetry Server .......................................................................................................................................... 5-1
5.2 Programming Panorama Telepack 608 to BeneVision CMS ......................................................................................................... 5-5

BeneVision Central Monitoring System Service Manual 3


5.3 Admitting Panorama Telepack 608 to BeneVision CMS ................................................................................................................ 5-6
5.4 Programming Replacement Panorama Telepack 608 ................................................................................................................... 5-7
5.5 Programming Tel-100/200 and TD 60 Transmitters ........................................................................................................................ 5-8

6 McAfee Application Control ......................................................................................................................................... 6-1


6.1 Installation .................................................................................................................................................................................................. 6-1
6.2 Enabling the Solidifier ............................................................................................................................................................................. 6-2
6.3 Adding or Editing Additional Applications ....................................................................................................................................... 6-4
6.3.1 Performing Updates via sadmin bu and sadmin eu ......................................................................................................... 6-4
6.3.2 Performing Updates via sadmin disable and sadmin enable ........................................................................................ 6-5

7 Connection Diagrams for Host, Remote Display, and KVM ......................................................................................... 7-1
7.1 Overview ..................................................................................................................................................................................................... 7-1
7.2 Installing Kontron KISS 2U and ELO-CE750/CE750A KVM ......................................................................................................... 7-2
7.3 Installing HP 800G1/800G2/800G3 and ELO-CE750/CE750A KVM......................................................................................... 7-5
7.4 Installing HP 800G1/800G2/800G3/800G4/HP 600G3/600G4 and HP E230T/220T ............................................................. 7-8

8 System Recovery ........................................................................................................................................................... 8-1


8.1 Overview ..................................................................................................................................................................................................... 8-1
8.2 HDD Replacement Procedure ............................................................................................................................................................... 8-1
8.2.1 Tools Required .............................................................................................................................................................................. 8-1
8.2.2 Rebuilding a Defective Hard Drive......................................................................................................................................... 8-2
8.2.3 Replacing Both Hard Drives in a RAID Configured BeneVision CMS ........................................................................... 8-3
8.3 Database Update .................................................................................................................................................................................... 8-68
8.4 Configuring Printer................................................................................................................................................................................. 8-71
8.5 Installing Dual Displays ......................................................................................................................................................................... 8-71
8.6 Setting the Size and Display Layout of CMS Screen..................................................................................................................... 8-71
8.7 Setting Language and Time ................................................................................................................................................................ 8-71

9 Maintenance and Cleaning ........................................................................................................................................... 9-1


9.1 Maintenance............................................................................................................................................................................................... 9-1
9.1.1 General Inspection...................................................................................................................................................................... 9-1
9.1.2 System Performance Test .......................................................................................................................................................... 9-2
9.2 Cleaning....................................................................................................................................................................................................... 9-2
9.3 Preventative Maintenance ..................................................................................................................................................................... 9-3
9.3.1 Display Monitors.......................................................................................................................................................................... 9-3
9.3.2 LCD Display Chassis .................................................................................................................................................................... 9-4
9.3.3 Care and Cleaning of the Screen/Touchscreen .................................................................................................................. 9-4
9.3.4 CMS Chassis, Gateways, Telemetry Server Chassis and Wireless Transceiver ............................................................ 9-5
9.3.5 Uninterruptible Power Supplies (UPS) .................................................................................................................................. 9-5
9.3.6 CMS Network Equipment Racks ............................................................................................................................................. 9-6

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9.3.7 System Maintenance Schedule ............................................................................................................................................... 9-6
9.4 Setting Disk Array ..................................................................................................................................................................................... 9-6
9.5 BIOS Settings .............................................................................................................................................................................................. 9-7
9.5.1 BIOS Upgrade for Kontron KISS 2U (023-001020-00) Central Station, ViewStation, WorkStation ...................... 9-7
9.5.2 BIOS Settings for Kontron KISS 2U (023-001020-00) Central Station, ViewStation, WorkStation ....................... 9-8
9.5.3 BIOS Settings for RM/VM Central Station, ViewStation, WorkStation and Gateway (0998-00-0708-01,
0998-00-0709-01) ................................................................................................................................................................................ 9-11

10 Parts........................................................................................................................................................................... 10-1

11 Troubleshooting ....................................................................................................................................................... 11-1


11.1 The displaying text on the CMS screen is abnormal. ................................................................................................................. 11-1
11.2 No Waveforms Is Displayed or Stored in the Full Disclosure Review Tab ............................................................................ 11-1
11.3 Multi-/Dual-screen changes to Single-screen during the CMS installation ....................................................................... 11-2
11.4 Remove Dongle Error .......................................................................................................................................................................... 11-2
11.5 CMS Unable to Connect the Bedside Monitor............................................................................................................................. 11-2
11.6 CentralStation Is Not Displayed in the CentralStation Connection List at the WorkStation/ViewStation................. 11-3
11.7 Network Information Display ........................................................................................................................................................... 11-3
11.8 Abnormal Database Service Handling........................................................................................................................................... 11-4
11.9 Database update .................................................................................................................................................................................. 11-4
11.10 eGateway Unable to Obtain the Exported Files from the CMS ............................................................................................ 11-4
11.11 Disk Array Error ................................................................................................................................................................................... 11-4

BeneVision Central Monitoring System Service Manual 5


6 BeneVision Central Monitoring System Service Manual
1 Safety
1.1 Safety Information
DANGER
 Indicates an imminent hazard situation that, if not avoided, will result in death or serious
injury.

WARNING
 Indicates a potential hazard situation or unsafe practice that, if not avoided, could result in
death or serious injury.

CAUTION
 Indicates a potential hazard or unsafe practice that, if not avoided, could result in minor
personal injury or product/property damage.

NOTE

 Provides application tips or other useful information to ensure that you get the most from
your product.

BeneVision Central Monitoring System Service Manual 1-1


1.1.1 Dangers
There are no dangers that refer to the product in general. Specific “Danger” statements may be given in the
respective sections of this operation manual.

1.1.2 Warnings
WARNING
 The device is intended for use only by clinical professionals or under their guidance. It must
only be used by persons who have received adequate training in its use. Anyone
unauthorized or untrained must not perform any operation on it.

 The CMS is a clinical information device. Except for using such components as the mouse
and keyboard to perform normal operations, do not touch or disassemble any other
component, especially the power component; otherwise, it may result in personnel injury.

 Do not connect this system to outlets with the same circuit breakers and fuses that control
current to devices such as life-support systems. If this system malfunctions and generates
an overcurrent, or when there is an instantaneous current at power ON, the circuit breakers
and fuses of the building’s supply circuit may be tripped.

 Failure on the part of the responsible hospital or institution employing the use of the CMS
to implement a satisfactory maintenance schedule may cause undue equipment failure and
possible health hazard.

 Be sure to keep the packaging materials from children’s reach. Disposal of the packaging
materials shall comply with your local requirements.

 If any value displayed on the screen of the CMS is abnormal or questionable, first determine
the patient’s vital signs by alternative means and then verify that the CMS or monitor is
working correctly.

 The physiolgical waveforms, parameters and alarms displayed on the CMS are tarnsmitted
from the monitor through the network. If there is a network failure, the data loss or delay
may occur. Pay close attention to the patients during a network failure.

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1.1.3 Cautions
CAUTION
 Hospitals without stable power source should use an Uninterruptible Power Supply (UPS) to
power the CMS. When there is a power failure, the system should be shut down by following
the specified shutdown procedure before the UPS is turned off. If the system has a sudden
power failure, system failure may occur and consequently the system will not work correctly
next time or even have a serious result.

 The host of the CMS should be installed with the original Microsoft Windows’s system and
standard upgrade program, such as the service package. Illegal software may lead to
abnormal or incorrect system operating.

 Restart the CMS every three months. Long time opeartion of the system may lead to a
failure of the operating system.Protect the device from damage caused by drop, impact,
strong vibration or other mechanical force during servicing.

1.1.4 Notes
NOTE

 Refer to the Operator’s manual for more information.

1.2 Equipment Symbols


See BeneVision Central Monitoring System Operator’s Manual for information about the symbols used on
this product and its packaging.

BeneVision Central Monitoring System Service Manual 1-3


FOR YOUR NOTES

1-4 BeneVision Central Monitoring System Service Manual


2 Introduction
2.1 Overview
The BeneVision Central Monitoring System (hereinafter called CMS), including CentralStation, WorkStation and
ViewStation, is intended for professional physicians or paramedics to conduct centralized monitoring over
patients monitored by Mindray individual monitors and/or telemetry systems in hospitals or medical
institutions.

The central monitoring system comprises powerful system software and high-performance computer. It
constructs a central network by connecting monitors and/or telemetry. By collecting, processing, analysing
and outputting the information coming from monitors and/or telemetry, the central monitoring system can
achieve centralized monitoring over multiple patients so as to greatly promote the efficiency and quality of the
monitoring work.

2.2 Intellectual Property Protection


The BeneVision Central Monitoring System uses a license for intellectual property protection. You must use the
license before starting the system. Otherwise, the system cannot start.

NOTE

 When reinstalling the system software, try not to remove the old database so as to keep the
old monitoring data.

 If your license is lost, please contact Mindray service personnel.

BeneVision Central Monitoring System Service Manual 2-1


2.3 Versions
The CMS system software, dongle and service manual versions correspond to each other as below.

CMS System Software Dongle driver Service Manual


03.01.00 04.0.16.2 1.0
03.01.00 or 03.02.00 04.0.16.2 2.0
03.03.00 04.0.16.5 3.0
03.04.00 04.0.16.5 4.0
04.00.00 04.0.16.5 5.0

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3 System Installation
3.1 Pre-installation Preparations
3.1.1 Environmental Requirements
The CMS should be installed in an environment where the system can be easily viewed, operated and
maintained.

The environment where the CMS is installed should be reasonably free from noises, vibration, dust, and
corrosive, flammable and explosive substances.

If the CMS is installed in a cabinet, sufficient space in front and behind should be left for convenient operation,
maintenance and repair. Moreover, to maintain good ventilation, the CMS should be at least 2 inches (5cm)
away from around the cabinet.

When the CMS is moved from one place to another, condensation may occur as a result of temperature or
humidity difference. In this case, never start the system before the condensation disappears.

3.1.2 Power Requirements


Each component of the CMS must be powered by the specified power source.

To protect the hospital personnel from electric shock, the CMS (including the host and displays) and its
recorder must have their casings properly grounded. The host of the CMS is provided with a 3-wire power cable,
which must be plugged into a properly grounded 3-wire receptacle. If a 3-wire, grounded receptacle is not
available, consult the hospital electrician.

WARNING
 Make sure that the operating environment and power source of the CMS meet the specific
requirements; otherwise, unexpected consequences, e.g. damage to the equipment, may
result.

 Appropriate power supply must be selected according to the setup of the system power
voltage; otherwise, serious damage may be caused to the system.

 Never use a 3-wire to 2-wire adapter with any unit of the CMS.

 The CMS host cannot be installed with any other software besides the Windows system,
necessary drivers, and drivers/software listed in this manual. Otherwise, normal operation
of CMS may be affected and unexpected consequences may result.

BeneVision Central Monitoring System Service Manual 3-1


NOTE

 When the CMS software runs as normal service, it supports Windows® 7 and Windows® 10
operating systems.

 When the CMS software runs as application, it supports Windows Server 2016 operating
system.

 Before performing the operations described below, make sure that the main unit is not
installed with any application software except the accompanying software of Windows.

3.1.3 Power and Heat Requirements


The following table lists the power and heat requirements.

QTY Host Item Watt/per Watt/Total Max BTU

1 Kontron KISS 2U CS 400 400 1364


1 HPE DL360 Gen10 CS 1000 1000 3413
1 HP EliteDesk 800 G4SFF CS 250 250 853
1 HP ProDesk 600 G4 CS 65 65 222
Desklop Mini
4 ELO 1929LM LED 28 112 381.92
4 HP E220T LED 35 140 477.4
4 HP E230T LED 57 228 194.51
1 HP 1920S-48G-POE Switch 481 481 1641.4
1 HP 1920S-48G Switch 32.2 32.2 105.98
1 Cisco Air-ct2504-5-k9 AP 12.95 12.95 44.1595
4 ATEN CE750 KVM 7.2 28.8 98.208
1 Tripp Lite - SMART 1500 UPS 1350 1350 4603.5
RM2U
1 Tripp Lite - SMART 3000 UPS 2250 2250 7672.5
RM 2U
1 Tripp Lite - UPS 2400 2400 8184
SU3000RTXL3U
1 HPE ProLiant DL20 CS 580 580 1979
Gen10
Total 10214.95 34853.4

3.2 CMS Host


Kontron KISS 2U, HPE DL360 Gen9, HP800G1, HP EliteDesk 800G2 , HP EliteDesk 800G3 SFF, HP EliteDesk 800G4
SFF ,HP ProDesk 400 G7, HP ProDesk 600 G3 Desktop Mini, HP ProDesk 400 G6 DM and HPE ProLiant DL20

3-2 BeneVision Central Monitoring System Service Manual


Gen10 are compatible with the BeneVision CMS software (version 03.XX or later).

3.2.1 Kontron KISS 2U (023-001020-00)


Connectors-Front Panel

Power
HD CD/DVD
light
light

Hot-swappable USB 2.0 Power

Connectors-Rear Panel

Dual hot- swappable Serial VDI Port


Central Network Patient Serial Audio
Power Supply COM 1 Display 4
Network COM 2 (Green)

Power US DP port 1 DP DP port USB 2.0


Supply Display 1 port 2 3

Description of the Connectors

 COM 1: Used for multiple purposes, Programming Transmitters and Recorder.

BeneVision Central Monitoring System Service Manual 3-3


 COM 2: Designated for Paging.

 USB 3.0: Used for multiple purposes, Touchscreen, Mouse/Keyboard.

 USB 2.0: Used for multiple purposes, Touchscreen, Mouse/Keyboard.

 Central network: Assigned to the Central Monitoring (Central Monitoring) Network.

 Patient network: Assigned to the Bedside (Patient) Monitoring Network

3.2.2 HPE DL360 Gen9 (023-001671-00)/HPE DL360 Gen10(023-001839-00)


Connectors-Front Panel

3-4 BeneVision Central Monitoring System Service Manual


Connectors-Rear Panel

BeneVision Central Monitoring System Service Manual 3-5


3.2.3 HP EliteDesk 800 G1 SFF (023-000969-00)
Connectors-Front Panel

Power USB 3.0


USB 2.0
button CD/DVD Audio input/output (Not
used)

Connectors-Rear Panel

Patient DP port 1 Central


Serial USB
network Display 1 Network Power
COM 1 2.0

VGA USB Audio Line-in-audio (Not


Mouse/Keybo USB 2.0 DP Port 1
Displa 3.0 output used)
ard Display 2

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Please be noted that a USB to RS-232 adapter (PN 023-000739-00) and a RS-232 cable (PN 300A-10-f08997) are
required to connect a paging to 800G1 computer.

Description of the Connectors

 COM 1: Used for multiple purposes, Programming Transmitters and Recorder.

 COM 2: Designated for Paging (Using USB to Serial adapter).

 USB 3.0: Used for multiple purposes, Paging, Display 4, Touchscreen, and Mouse/Keyboard.

 USB 2.0: Used for multiple purposes, Paging, Touchscreen, Display 4, and Mouse/Keyboard.

 Central network: Assigned to the Central Monitoring (Central Monitoring) Network.

 Patient network: Assigned to the Bedside (Patient) Monitoring Network.

3.2.4 HP EliteDesk 800 G2 SFF (023-001325-00)


Connectors-Front Panel

Power CD/DVD Audio input/output (not


USB 2.0 USB 3.0
used)

Please be noted that a USB to RS-232 adapter (PN 023-000739-00) and a RS-232 cable (PN 300A-10-f08997) are
required to connect a paging to 800G2 computer.

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Connectors-Rear Panel

Mouse/Keyboard Patient Line-in-audio

(Not used) network (Not used)


Central Power
Serial (COM 1)
network

DP Port 1 DP Port 2 VGA


USB Audio
Display 2 Display 3 Display 1
3.0 output

Description of the connectors:

 COM 1: Used for multiple purposes, Programming Transmitters and Recorder.

 COM 2: Designated for Paging (Using USB to Serial adapter).

 USB 3.0 : Used for multiple purposes, Paging, Display 4, Touchscreen, and Mouse/Keyboard.

 USB 2.0 : Used for multiple purposes, Paging, Touchscreen, Display 4, and Mouse/Keyboard.

 Central network : Assigned to the Central Monitoring (Central Monitoring) Network.

 Patient network : Assigned to the Bedside (Patient) Monitoring Network.

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3.2.5 HP EliteDesk 800 G3 SFF (023-001544-00) /HP EliteDesk 800G4
SEF(023-001777-00)Connectors-Front Panel
Power button Audio USB3.0

Please be noted that a USB to RS-232 adapter (PN 023-000739-00) and a RS-232 cable (PN 300A-10-f08997) are
required to connect a paging to 800G3/800G4 computer.

Connectors-Rear Panel

DP Monitor2 DP Montor3

USB 3.0 USB Audio


LAN1
(Hospital NetWork) Keyboard/Mouse RS-232(Recoder/Paging)
VGA Monitor

LAN2
Power
(Patient NetWork)

Description of the connectors:

 COM 1: Used for multiple purposes, Programming Transmitters and Recorder.

 COM 2: Designated for Paging (Using USB to Serial adapter).

 USB 3.0: Used for multiple purposes, Paging, Display 4, Touchscreen, and Mouse/Keyboard.

 Central network: Assigned to the Central Monitoring (Central Monitoring) Network.

 Patient network: Assigned to the Bedside (Patient) Monitoring Network.

BeneVision Central Monitoring System Service Manual 3-9


3.2.6 HP ProDesk 600 G3 Desktop Mini (023-001581-00)/ HP ProDesk 600 G4
Desktop Mini (023-001779-00)
Connectors-Front Panel

Connectors-Rear Panel

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3.2.7 HP ProDesk 400G7 Desktop (023-002147-00)
Connectors-Front Panel

Connectors-Rear Panel

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3.2.8 Configuring Paging COM Port Settings
To configure Paging COM port settings, follow this procedure:
1. Open the ConfigDir folder in the directory where the CMS software is installed: C:\Program Files\Mindray
CMS\CS_MultiBackend\ConfigDir.
2. Open the configuration file named as Paging.ini.
3. Configure the following settings:

 Comport=2; // COM Port

 baudrate=9600; // Bits per second

 databit=8; //Data bits

 stopbit=1; //Spot bits

 parity=N; //Parity

NOTE

 The paging system needs to be physically attatched to the master CentralStation.

3.2.9 HP ProDesk 400 G6 DM (023-001779-00)


Connectors-Front Panel

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Connectors-Rear Panel

BeneVision Central Monitoring System Service Manual 3-13


3.2.10 HPE ProLiant DL20 Gen10 (023-002210-00)
Connectors- Front Panel

Connectors-Rear Panel

3.3 Virtual Machine Installation


The CentralStation is qualified to support running on VMWare virtualized environment. VMware ESXi6.0 and
ESXi7.0 are qualified. CentralStation supports running on VMware ESXi6.5 and Mware ESXi6.7.The customer
provides a virtual environment and ensures efficient and stable operation of the virtual machine.

The customer needs to prepare a virtual machine according to the following requirements. We recommend
creating a new virtual machine.

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Component Specification

vCPU 8Core *2.4GHz or higher

vRAM 16GB or higher

Disk 1TB or higher

NICs 1000 Mbps*2

NOTE

 A lot of virtual machines exist on the host computer. When the physical memory usage is
higher, it is recommended to set Memory Reservation for the CentralStation virtual
machine to 16GB.

 It is recommended to select Thick Provision Eager Zeroed for the disk. The virtual machine
first allocates the disk space and sets zero. The disk space used by the virtual machine can
be executed directly without waiting for any operation in the case of IO writing.

 The network card is supported and adopts the full-duplex mode.

 Install the VMware tools to improve the virtual machine performance.

 When the CentralStation is installed in a virtual machine, do not use the CentralStation as
the primary source of alarms. Because when the CentralStation is installed in the virtual
machine, the CentralStation cannot detect the state of a sound card. Therefore, alarm sound
may not be announced.

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CentralStation supports the following functional characteristics of the VMware virtual platform:

VMware Features Supported or Not Description

Snapshot Not Supported Not supported while Monitoring

Clone Not Supported /

vMotion Change host Supported

Change datastore Supported


Real time change, not interrupt services
Change both host and Supported
datastore

High Host monitoring Supported HA needs to restart the virtual machine,


Availability the failure recovery time is
VM monitoring Supported
uncontrollable

Application Monitoring NOT supported /

Fault Tolerance NOT supported /

NOTE

 For HA, it needs to restart the virtual machine, and the failure recovery time is
uncontrollable , the time is determined by the host machine, the network, the startup of
services, etc. when the virtual machine starts, CentralStation will start automatically, also
with the back filling services.

 It is not recommended to configure DRS (Distributed Resource Scheduler) and sDRS


(Storage Distributed Resource Scheduler) for CentralStation virtual machines. Please
reserve sufficient resources for the virtual machine that eGateway is installed on.

 When the CentralStation in the environment of VMWare, please accordance with the factory
instructions of the host configuration and network of VMware, or eGateway may be instable
and the performance is not high.

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3.3.1 Disabling the VMWare Tool’s Time Synchronization Function
After being installed on the virtual host, the VMware tool implements time synchronization between the client
and the host computer. Therefore, the time synchronization function of VMware Tools needs to be disabled.

To disable the time synchronization function, follow this procedure:

1. Right-click on the CentralStation virtual host.

2. Select Edit Settings.... The Virtual Machine Properties screen displays.

3. Select the Options tab.

4. Select VMware Tools. Please note that Synchronize guest time with host should not be selected.

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3.3.2 Configuring Dual Network Card
Two network cards are required for the proper operation of the CentralStation. These network cards are
connected to the monitoring network and hospital network respectively. They need to be configured in the
virtual machine and should be mapped to the two physical network cards connected to the monitoring
network and hospital network respectively.

The following network card configuration procedure is the most convenient and concise method. It aims to
deploy the products and isolate the monitoring network from the hospital’s main network.

To configure the network cards, follow this procedure:

1. Create a Sphere Standard Switch, and select the corresponding physical network card.

2. Click the host computer on the VM console.

3. Select the Configuration tab

4. Click the Add Networking... button in the upper right corner of the Configuration tab. The vSwitch
adding wizard is displayed.

5. Select the mapping relationship between vSwitch and physical network card as prompted, as shown in
the following figure.

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6. Edit the mapping relationship between the network card of CentralStation virtual host and the vSwitch.

7. Return to the "Networking" interface and confirm the configuration result. As shown in the following
figure below, each virtual NIC is mapped to a different vSwitch, which is mapped to a different physical
network card.

BeneVision Central Monitoring System Service Manual 3-19


NOTE

 It is not recommended to configure two IP addresses in one network card of the virtual
machine and connect them to the bedside monitoring network and central monitoring
network.

 It is not recommended to map two network cards in the virtual machine to the same
physical network card for use.

3.3.3 License Description


Currently, the VMware Esxi platform does not support the USB dongle. Therefore, the VMware Esxi platform
where the CMS is installed can only use the software dongle. Contact Mindray customer service engineers to
make and import the software license

3.3.4 Monitoring the Host Performance


During operation of the CentralStation virtual machine, it is recommended to use the VMware vSphere
management tool to monitor the virtual machine performance. After an alarm message is generated, the
administrator can promptly adopt corresponding measures for alarms related to virtual machine monitoring
and ensure efficient operation of CentralStation.

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The following performance monitoring is recommended in Alarm Settings of the CentralStation virtual host:

Condition Condition
Trigger type Condition Alarm Warning
holding time holding time

Virtual machine
Higher than 80 15 minutes 90 5 minutes
CPU usage (%)

Virtual machine
Higher than 80 5 minutes 95 5 minutes
memory usage (%)

Virtual machine
network usage Higher than 25000 30 minutes 40000 5 minutes
(Kbps)

Virtual machine
Higher than 25000 30 minutes 50000 5 minutes
disk usage (Kbps)

3.4 Preparations for the Hyper-V Virtual Machine Installation


The CMS can run on the Hyper-V virtual machine platform. The Hyper-V running on Windows Server 2012R2
and Windows Server 2016 is a verified virtualized platform. Customers are required to provide the virtualized
environment and ensure the efficient and stable running of virtual machines.

3.4.1 Creating a Virtual Machine


Customers are required to provide a virtual machine that meets or surpasses resource configuration
requirements listed in the table below. It is recommended that the CMS be deployed on a new virtual machine.

Component Requirement

vCPU 8 core x 2.4 GHz or higher

vRAM 16GB or larger

Disk 1 TB or larger

NICs 1000 Mbps x 2

Recommended configuration for virtual machine creation:

 Specify Generation: The 2nd-generation virtual machine is recommended unless the


2nd-generation virtual machine does not support your required operating system.

 Assign Memory: It is recommended to set the startup memory to 16 GB for the CMS virtual
machine. Dynamic memory is not recommended.

 Configure Network: If virtual switches are already created, select a proper virtual switch. If no
virtual switch is created yet, skip this configuration and configure it later.

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 Connect Virtual Hard Disk: It is recommended to set the size of the virtual hard disk to 1 TB if a
new hard disk is used.

3.4.2 Creating a Virtual Switch


On the Hyper-V platform, map a physical Network Interface Card (NIC) to a virtual switch (akin to a Layer-2
switch) to implement network communication for the virtual machine. There are many types of virtual switches.
Select a proper virtual switch as required.

Recommendations on virtual switch creation:

 Create Virtual Switch: Select External because CMS products need to communicate with external
devices.

 Enable single-root virtualization (SR-IOV): This function needs the support from an NIC. If an NIC
supports this function, this function can improve the network processing capability. If the NIC does not
support it, the network communication of the virtual switch is not affected.

3.4.3 Configuring the Virtual Machine


After a virtual machine is created on the Hyper-V platform, there are many configuration items on the virtual
machine, which have an effect on the running of the virtual machine. The following recommendations on
configuration items of the virtual machine are provided based on characteristics of CMS products.

3.4.3.1 Memory Configuration

 RAM: Set the size of the memory to be assigned. Configure it based on resource requirements of
the virtual machine.

 Dynamic Memory: This function enables the Hyper-V server to dynamically assign memory to a
virtual machine based on actual requirements of the virtual machine. This function is disabled by default
and the default configuration is recommended. The CMS has high stability requirements for the virtual
machine. Therefore, it is not recommended to enable dynamic memory.

 Memory Weight: This function is used to set the priority for the Hyper-V server to assign memory
to the virtual machine. The default configuration is recommended. If there are many virtual machines on
the Hyper-V server, adjust the memory weight to the highest for the virtual machine running the CMS.

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The figure below shows the memory configuration items.

BeneVision Central Monitoring System Service Manual 3-23


3.4.3.2 CPU Configuration

 Number of virtual processors: Configure it based on resource requirements of the virtual


machine.

 Virtual machine reserve (percentage): This function controls processor resources exclusively occupied
by the virtual machine. The default value is 0. It is recommended to set it to 100 because the CMS has high
stability requirements for the virtual machine.

 Virtual machine limit (percentage): This function controls processor resources of the Hyper-V server
that are occupied by the virtual machine. The default value is 100, which is recommended.

 Relative weight: It is used to control the priority that the virtual machine is assigned processor
resources. The default value is 100, which is recommended. If many virtual machines run on the Hyper-V server
and the resource priorities are different, it is recommended to set the relative weight to the highest for the
virtual machine running the CMS.

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 Compatibility: If migration fails due to processor incompatibility, try to enable this function. It is
disabled by default and the default configuration is recommended. Modify the configuration as required.

 NUMA: The default configuration is recommended.

3.4.3.3 Hard Drive Configuration

On the Hyper-V, there is Service Quality under Hard Drive and the Enable Quality of Service management
function exists on the Service Quality page. This function restricts the hard drive read/write rate of the virtual
machine. It is disabled by default. The default configuration is recommended, that is, the hard drive read/write
rate of the CMS should not be restricted.

BeneVision Central Monitoring System Service Manual 3-25


See the figure below.

3.4.3.4 NIC Configuration

The normal running of the CMS needs two NICs, which are connected to the monitoring network and hospital
network respectively. The NICs need to be configured in the virtual machine and mapped to the two physical
NICs of the monitoring network and hospital network.

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To configure NICs for the virtual machine, do as follows:

1. Create a virtual switch and map it to a physical NIC.

On the Hyper-V Manager, click Virtual Switch Manager in Actions in the left pane and click New virtual
network switch. Select External and click Create Virtual Switch to open the wizard window. Follow
prompts to select the mapping between the virtual switch and physical NICs. It is recommended to select
Enable single-root virtualization (SR-IOV).

BeneVision Central Monitoring System Service Manual 3-27


2. Map the network adapter of the CMS virtual machine to the virtual switch. See the figure below.

 VLAN ID: This function is similar to the VLAN ID function on the switch. It is disabled on the virtual
machine by default and the default configuration is recommended.

 Bandwidth Management: This function is used to restrict the network bandwidth of the network
adapter. It is disabled on the virtual machine by default. The default configuration is recommended, that is, the
network bandwidth of the virtual machine where the CMS is installed should not be restricted

3. Access the Hardware Acceleration page and set parameters.

 Virtual machine queue: It can improve the network processing efficiency and it needs the support of
the physical NIC. If an NIC does not support this function, the network communication of the virtual machine is
not affected. This function is enabled on the virtual machine by default and the default configuration is
recommended.

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 Ipsec task offloading: It can improve the network processing efficiency and it needs the support of the
physical NIC. If an NIC does not support this function, the network communication of the virtual machine is not
affected. This function is enabled on the virtual machine by default and the default configuration is
recommended.

 Single-root virtualization: It can improve the network processing efficiency and it needs the support of
the physical NIC. If an NIC does not support this function, the network communication of the virtual machine is
not affected. This function is disabled on the virtual machine by default and the default configuration is
recommended.

Complete the configuration on the Hardware Acceleration page. See the figure below.

4. Access the Advanced Features page and complete the following settings.

 Mac Address: A dynamic MAC address is used by default. The MAC address change will make the
license unavailable. It is recommended to use a static MAC address.

BeneVision Central Monitoring System Service Manual 3-29


 Enable Mac address spoofing: It enhances the network security of the virtual machine and will not
affect the normal service running on the CMS. This function is disabled on the virtual machine by default. It is
recommended to enable it.

 DHCP guard: It enhances the network security of the virtual machine and will not affect the normal
service running on the CMS. This function is disabled on the virtual machine by default. It is recommended to
enable it.

 Router guard: It enhances the network security of the virtual machine and will not affect the normal
service running on the CMS. This function is disabled on the virtual machine by default. It is recommended to
enable it.

 Protected network: It is used for network detection in the case of HA and will not affect services on the
CMS. This function is disabled on the virtual machine by default. It is recommended to enable it.

 Port mirroring: It is used to forward the traffic of the network adapter to other virtual machines or
receive traffic from network adapters of other virtual machines. It is used to diagnose network abnormalities.
This function will not affect service running on the CMS. It is set to none on the virtual machine by default and
the default configuration is recommended. If troubleshooting is required, set it as required.

 NIC team: It can provide aggregate bandwidth and redundancy, and enhance the network robustness.
This function is disabled on the virtual machine by default and the default configuration is recommended. It is
recommended to configure the NIC team function on the Hyper-V server.

 Device naming: It is used to transmit the name of a network adapter to the operating system of a
supported virtual machine. This function is disabled by default on the virtual machine and the default
configuration is recommended.

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3.4.3.5 Other Configuration

There are some other configuration items on the virtual machine. Configure them as required. The
configuration will not affect the running of the CMS and the default configuration is recommended.

3.4.4 Disabling Time Synchronization


After a virtual machine is installed on the Hyper-V, the time synchronization channel between the virtual
machine and the Hyper-V host is enabled by default. Therefore, time synchronization needs to be disabled. To
disable time synchronization, do as follows:

1. On the virtual machine, right-click and choose Settings from the shortcut menu. The attribute box of the
virtual machine is displayed.

2. Click Management and click Integration Services.

BeneVision Central Monitoring System Service Manual 3-31


3. Deselect Time Synchronization.

3.4.5 License Description


Currently, the Hyper-V platform does not support the USB dongle. Therefore, the Hyper-V virtual machine
where the CMS is installed can only use the software dongle. Contact Mindray customer service engineers to
make and import the software license

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3.4.6 Features of the Hyper-V Platform
The table below lists features of the Hyper-V virtualized platform that are supported by the CentralStation.

Hyper-V Feature Supported or Not Remarks

Standard checkpoint Supported /


Checkpoint
Production checkpoint Supported /

Migration Virtual machine migration Supported Perform the migration operation

Supported when the virtual machine is shut

Migration of the virtual down.

machine's storage Live migration is not supported and


services will be interrupted.

High Host monitoring Supported Services may be interrupted.


availability
Unsupported Live migration is not supported and
Live migration
services will be interrupted.

Quick migration Supported /

Virtual machine storage Supported /

Replication Supported /

Export/Import Not Supported /

Configuration version upgrade Supported /

NOTE
Strictly observe the manufacturer's requirements for the host configuration and network environment for
deployment, so as to implement features of the Hyper-V. Otherwise, the functions and stability of the CMS will
be affected.

3.5 Display Installation


From this section on, the following sections in this chapter describe how to set up all the devices (such as
displays, printer, and recorder) that are going to be used with this system and how to connect them to the
Central Station.

NOTE

 If KVM extenders connected to the system, please refer to Chapter 7 Connection Diagrams
for Host, Remote Display, and KVM.

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3.5.1 Implementing Double Screen Display by DP-to-VGA Adapter
The double screen display in the CMS can be achieved by DP-to-VGA adapter:

1. Shut down the computer first.

2. Then connect two screens by DP-to-VGA adapter:

Connect display’s
VGA

Connect display’s Connect DP


VGA cable port

The plug has a spring

NOTE

 When unplugging the DP-to-VGA adapter, press the spring button on the DP plug and then
unplug it downward. Failure to do so may damage the DP plug. The label beside DP port is

3.5.2 Configuring Main Display (Windows 7)

NOTE

 Windows settings will affect CMS settings.

 For 19-inch or above display with 4:3 or 5:4 aspect ratio, set its resolution to 1280×1024.

 For 21-inch or above widescreen display with 16:9 aspect ratio, set its resolution to
1920×1080.

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 Use the display in the left most side or in the upper left corner as the main display.

To make the desired screen as main display, follow this procedure:

1. Right click the mouse on the desktop, and then select Screen Resolution from the pop-up menu to
display the window, as shown in the following figure.

2. In the screens displaying list box, select the desired screen.

3. Select the Make this my main display option.

4. Click the OK button to save the setting and close the window.

3.5.3 Aligning the Double Screens (Windows 7)


When the alignment between the screens is ragged, you can align the screens at the same horizontal line or at
the same vertical line. You can refer the steps below to adjust the multi-screens alignment.

1. Right click the mouse on the desktop, and then select Screen Resolution from the pop-up menu to
display the window, as shown in the following figure.

BeneVision Central Monitoring System Service Manual 3-35


2. Click the screen signed with number 1 to select it, and then drag the screen down until the screen signed
with number 1 aligns with the screen signed with number 2.

 Align double screens at the same horizontal line :

3. Click the OK button to save the setting and close the window.

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3.5.4 Configuring Main Display (Windows 10)

NOTE

 Windows settings will affect CMS settings.

 For 19-inch or above display with 4:3 or 5:4 aspect ratio, set its resolution to 1280×1024.

 For 21-inch or above widescreen display with 16:9 aspect ratio, set its resolution to
1920×1080.

 Use the display in the left most side or in the upper left corner as the main display.

To make the desired screen as main display, follow this procedure:

1. Right click the mouse on the desktop, and then select Display settings from the pop-up menu to display
the window, as shown in the following figure.

2. In the screens displaying list box, select the desired screen.

3. Select the Make this my main display option.

4. Click the OK button to save the setting and close the window.

BeneVision Central Monitoring System Service Manual 3-37


3.5.5 Aligning the Four Screens (Windows 10)
When the alignment between the screens is ragged, you can align the screens at the same horizontal line or at
the same vertical line. You can refer the steps below to adjust the multi-screens alignment.

1. Right click the mouse on the desktop, and then select Display settings from the pop-up menu to display
the window, as shown in the following figure.

2. Click the screen signed with number 3 to select it, and then drag the screen down until the screen signed
with number 1 aligns with the screen signed with number 3.

 Align Four screens at the same horizontal line :

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3. Click the OK button to save the setting and close the window.

3.5.6 Disabling Audio Enhancement (Windows 7)


1. Open the Control Panel, and then select Hardware and Sound.

2. Select Sound. The Sound window will display.

3. In the Playback tab, select the operating system speaker and then right click the mouse.

4. In the pop-up menu, select Properties.

5. In the pop-up Speaker Properties window, select the Enhancements tab.

6. Select Disable all enhancements, shown as below.

BeneVision Central Monitoring System Service Manual 3-39


7. Click OK.

3.5.7 Disabling Audio Enhancement (Windows 10)


3. Open Control Panel, and then select Sound.

4. In the Playback tab, select the operating system speaker and then right click the mouse.

5. In the pop-up menu, select Properties.

6. In the pop-up Speaker Properties window, select the Enhancements tab.

7. Select Disable all effects, shown as below.

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7. Click OK.

3.5.8 Disabling Hot Keys


To avoid the misoperation, you can disable hot keys. There are two ways to disable the hot keys.

3.5.8.1 Disabling All Hot Keys

Follow this procedure to disable all hot keys.


1. Right click on the Desktop.
2. Select Graphics Options.
3. Select Hot Keys.
4. Select Disable.

3.5.8.2 Disabling Desired Hot Keys

Follow this procedure to disable desired hot keys:

1. Right click on the Desktop.

2. Select Graphics Properties.

3. Enter the Intel ® HD Graphics Control Panel window, and then click the Options button to display the
Hot Key Manager window, as shown in the following figure.

3. In the Enable Hot Keys field, select the Off option.

BeneVision Central Monitoring System Service Manual 3-41


4. Select the Apply option to apply the setting. The message “The new settings have been applied. Do you
want to keep these settings?” displays.

5. Select the Yes button to apply the setting.

6. Click the icon to close the window.

3.5.9 Configuring System Windows Region and Language (Windows 7)


If the language used by the current operating system is the same language the user wants to display on the
CMS, it is unnecessary to set the region and language for the operating system. In this case, skip this step.

If the language of the operating system is English but the user requires a non-English interface for the CMS, it is
necessary to set the region and language of the operating system.

To set the region and language, follow this procedure:

1. Enter the Windows desktop and select Start → Control Panel → Clock, Language, and Region to
enter the Clock, Language, and Region window.

2. Select the Region and Language option to display the Region and Language window.

3. Select the Format tab, and then select the desired language (locale) from the Format drop-down list.

4. Select the Location tab, and then select the desired language (locale) from the Current location
drop-down list.

5. Select the Administrative tab, and then click the Change system locale… button to display the Region
and Language Settings window.

6. Select the desired language (locale) from the Current system locale drop-down list.

7. Restart the computer to apply the setting.

3.5.10 Configuring System Windows Region and Language (Windows


10/Windows server 2016)
If the language used by the current operating system is the same language the user wants to display on the
CMS, it is unnecessary to set the region and language for the operating system. In this case, skip this step.

If the language of the operating system is English but the user requires a non-English interface for the CMS, it is
necessary to set the region and language of the operating system.

To set the region and language, follow this procedure:

1. Enter the Windows desktop and select Control Panel → Region to enter the Region window.

2. Select the Formats tab, and then select the desired language (locale) from the Format drop-down list.

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3. Select the Location tab, and then select the desired language (locale) from the Home location
drop-down list.

4. Select the Administrative tab, and then click the Change system locale… button to display the Region
Settings window.

5. Select the desired language (locale) from the Current system locale drop-down list.

6. Restart the computer to apply the setting.

3.5.11 Configuring Windows System Operating Time


1. Enter the Windows desktop and select Control Panel → Date and Time to display the Date and Time
window.
The current tab displays the Date and Time tab.

2. Click the Change time zone… button to display the Time Zone Settings window.

3. Select the Automatically adjust clock for Daylight Saving Time option.

4. Click the Internet Time tab.

5. Click the Change settings… button to display the Internet Time Settings window.

6. Unselect the Synchronize with an Internet time server option.

7. Restart the computer to apply the setting.

3.5.12 USB Dongle Compatibility


The upgraded BeneVision CMS software is compatible with the BeneVision dongle. However, some newly
added functions may be disabled.

3.5.13 Installing the Micro Dog Driver


1. Click and open the folder titled “USB Dog Driver”. Open the subfolders and double click on the
“MicroDogInstdrv” application. The application installs the driver for the license dongle.

2. When the Micro Dog Driver installation window opens, select USB Dog Driver under Driver Installation.
Finally click the Install Driver button on the lower left hand side of the window.

3. When installation is complete, look for the message in red “The driver has been installed successfully”.
Click Exit to exit from installation of the Micro Dog Driver.

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3.5.14 Installing/Updating OS Patches(Windows 7)
You need to install the OS patches after installing the Operating System or when you find that the operating
system needs to be updated.

To install or update OS patches:

1. Insert the BeneVision CMS OS Patches CD (PN: 115-034050-00) into your computer and copy the “WIN7
English hotfix” folder to the desktop.

2. Open the “WIN7 English hotfix” folder on the desktop and run the “install all.bat” file.

The OS patches will be installed automatically. Upon completion of installation, the installation window
will be closed automatically.

3. Delete the “WIN7 English hotfix” folder from the desktop.

4. Eject the BeneVision CMS OS Patches CD and keep it properly.

NOTE

 Do not shut down your computer until the installation window is closed.

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3.5.15 Installing/Updating OS Patches (Windows 10/Windows Server 2016)
You need to install the OS patches after installing the Operating System or when you find that the operating
system needs to be updated.

To install or update OS patches:

1. Insert the BeneVision USB stick into your computer.

2. Copy the OS patches (PN: 110-008639-00, 110-006072-00 or 110-006073-00) into your computer and copy
the “WIN10 hotfix” or “WIN2016 hotfix” folder to the desktop.

3. Run the “windows10-kbxxxxxxx-x64.msu” or “windows 2016-kbxxxxxxx-x64.msu”

4. In the pop-up Windows Update Standalone Installer dialog, select Yes.

The OS patches will be installed automatically.

5. Upon completion of installation, select Restart Now.

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NOTE

 Do not shut down your computer until the installation window is closed.

3.5.16 Installing the CMS System Software (Running As Application)


NOTE

 The software version of the License and USB dongle must match the version of CMS.

 Connect the network cable. The independent network adapter needs to connect to network.
Refer to 3.4 IP Address Setup and Network Connection.

 for additional information of independent network adapter.

1. In the CMS software CD, double click “Setup.exe” under the “Setup” directory to enter the following
window.

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NOTE

 The language selected as shown in the figure above is the one for display on the screen
during the process of installation but not the default one when the CMS is operating. The
language used when the CMS is operating is to be set up in the following steps.

 Set OS language to English before installing CMS system software in English or other
language operating system. Change to the desired OS language after the installation.

2. When the welcome screen displays, click Next.

3. Choose Install Location, and then click Next.

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4. Choose Data Location and then click Next.

5. In the Running Environment Setting screen, select Running As Application.

6. When the welcome screen displays, click Next.

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7. Select Automatically start the winpcap driver at boot time, and then click Next.

8. Select Finish, and then restart the computer. The CMS will run automatically.

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3.5.17 Installing the CMS System Software (Running As Normal Service)

1. Enter the Running Environment Setting screen. For how to enter this screen, see section 3.5.16 Installing
the CMS System Software (Running As Application).
2. In the Running Environment Setting screen, select Running As Normal Service or Running As Failover
Cluster Service. The following procedures take Running As Normal Service as an example.

3. Select Next.
4. Select the proper privileges for services. The following figure serves as an example only.

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The descending order of privileges is System, Local Service, Network Service, and User Defined.

If User Defined is selected, the system will automatically create a system user depending on the user
name and password entered.
Import a license.

A valid license dongle or a license file is required for starting a service. If a license file is available, click the

icon (license tool PN: 110-005825-00). The License dialog is displayed. In this dialog, select Import
and then select the path where the license file is located.

5. After importing the license successfully, restart the system.

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3.5.17.1 Configuring the Network Tab

1. Click the desktop shortcut . The configuration tool screen is displayed.


2. Enter the login password. The default password is 888888.
3. Select the Network tab and the nconfigure network items. The items marked in red rectangle must be
configured. IP addresses in the figure beloware for reference only.

4. Restart the CMS.

5. Admit monitoring devices as below: Select the Device Management tab. Select the “+” button besides
the desired monitoring device.

6. Configure other items if needed.

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NOTE

 Upon completion ofsuccessful network setup, you can access the configuration tool screen
via the WorkStation connected to the CentralStation. At the WorkStation, select the system
menu area in the upper left corner of the screen- select System Setup-select the Network
tab-select the Central Station Connection tab-select the desired CentralStation-select the
Setup button.

3.5.18 Running as Failover Cluster Service


3.5.18.1 Overview of Windows Server Cluster

A failover cluster is a group of independent computers that work together to increase the availability and
scalability of clustered applications and services. The clustered servers (called nodes) are connected by physical
cables and software. If one or more of the cluster nodes fail, other nodes begin to provide service (a process
known as failover). In addition, the clustered roles are proactively monitored to verify that they are working
properly. If they are not working, they are restarted or moved to another node.

NOTE

 Either Internet Small Computer Systems Interface (iSCSI) or Storage Area Network (SAN)
storage can be used. For SAN storage, a logical unit number (LUN) needs to be assigned to
every node of a cluster.

3.5.18.2 Installation Environment

CS A

Shared Storage

Heartbeat Network Client Network WS

CS B

 Nodes CS A and CS B have the same configurations which meet the requirements of running the
CMS.

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 Both CS A and CS B need to be installed and run in the Windows Server 2016 operating system or
Windows Server 2019

 If no NTP server is available, ensure that the time of two operating systems is consistent.

 CS A and CS B are connected to the shared storage server and have two shared disks. One disk is
used as a data disk (recommended 500GB or above). The other is used as a cluster quorum disk
(recommended 2GB).

 CS A and CS B should be configured with at least two network cards, one for the Client Network
(gigabit, connected to the bedside machine and WS), and one for the shared storage network (gigabit,
connected to the shared storage);

 The heartbeat network cannot be configured separately, the system automatically reuses the
client’s network and the data network;

 CS A and CS B can be entered in the same domain, you must be logged in with an account with
domain administrator privileges to perform the following operations, jump directly to the installation
step;

 If there is no domain environment, both CS A and CS B create a local account with the same
username and password and add it to the administrators group (it is recommended that the system
default administrator’s username and password are the same);

 If you are creating a new account (set up CS A and CS B separately), set the registry key
LocalAccountTokenFilterPolicy to 1, using the following method: after logging in as the administrator,
open, enter and run Microsoft PowerShell:

new-itemproperty –path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System -Name


LocalAccountTokenFilterPolicy -Value 1

3.5.18.3 Installation Procedures

The following setup example uses IP-based iSCSI shared storage, using a separate cluster heartbeat network

1. Configure networks. Rename networks on CSA and CSB respectively by businesses, for example:

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 The client Network is used as Mindray business network responsible for communication among the
WorkStation, patient monitors, etc.

a. On the client Properties page, unselect Internet Protocol Version 6 (TCP/IPv6).


b. On the Internet Protocol Version 4 (TCP/IPv4) Properties page, set IPv4’s address to a fixed address. This
address is used for communication among patient monitors, the WorkStation, etc.
c. If using a domain environment, the correct DNS server must be set. If there is no domain environment,
please do not set a DNS address;
In this example, 172.20.0.172 is used as client IP for CS A and 172.20.0.174 is used as client IP for CS B.

NOTE

 During creation of the CMS cluster services, two fixed IP addresses for the client network are
also required. 172.20.0.175 and 172.20.0.176 are reserved for current configuration. Ensure
that there is no IP conflicts between the IP addresses configured above and other systems.

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 The cluster Network is responsible for heartbeat connection between two nodes. Configure the cluster
Network as shown below. If there is no separate Cluster network, please skip.

a. On the cluster Properties page, unselect Internet Protocol Version 6 (TCP/IPv6).


b. On the Internet Protocol Version 4 (TCP/IPv4) Properties page, set IPv4’s address to a fixed
address and make sure that CSA and CSB are on the same network segment. Do not
configure the gateway and DNS server.
c. In the DNS tab of the Advanced TCP/IP Settings dialog, unselect Register this connection’s
addresses in DNS.
d. In the WINS tab of the Advanced TCP/IP Settings dialog, select Disable NetBIOS over
TCP/IP.

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In the above figures, 10.38.30.172 is used as cluster IP for CS A. 10.38.30.174 is used as cluster IP for CS B.

 The DB network is responsible for connecting shared storage. Configure the DB Network as shown
below.

a. On the db Properties page, unselect Internet Protocol Version 6 (TCP/IPv6).


b. On the Internet Protocol Version 4 (TCP/IPv4) Properties page, set IPv4’s address to a fixed
address and gateway. Do not configure the gateway and DNS server.
c. In the DNS tab of the Advanced TCP/IP Settings dialog, unselect Register this connection’s
addresses in DNS.
d. In the WINS tab of the Advanced TCP/IP Settings dialog, select Disable NetBIOS over TCP/IP.
In the above figures, 172.0.0.172 is used as DB IP for CS A. 172.0.0.174 is used as DB IP for CS B.

2. Set the node computer name

There are two options, non-domain environment and domain environment, please set as needed.

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 Non-domain environment setup: please skip if using a domain environment.

a. First, change the computer name: right-click "My Computer" in CS A to open the properties
interface, select “Change Computer Name”, as shown in the diagram: assign a memorable
name to each node and cluster server, and assign a DNS suffix (a DNS server is not required).
After completing the setup, restart the computer as required.

b. Change the Hosts file: Open the CS A folder C:\Windows\System32\drivers\etc, use Notepad to
open the hosts file, then add the following content (Note: the following is just an example,
please fill in according to actual requirements):
172.20.0.172 clu2016cs8-1.mr.com
172.20.0.174 clu2016cs8-2.mr.com
172.20.0.175 clu2016cs8.mr.com
172.20.0.176 clu2016cs8cs.mr.com
c. Repeat the above operations on CS B, note that the computer name should be consistent with
the hosts file;

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Note

 the IP and DNS names added in hosts are related to the previous settings, please modify
them according to the actual situation.

 Domain environment setup: please skip if not using a domain environment.

a. Change the CS A computer name and then add the domain: assign a memorable name to each
node and cluster server.

b. Change the CS B computer name and then add the domain, in the same way as above.

3. To connect to the shared storage server:

Note
 this example uses an iSCSI shared storage type, already configured on the storage server

On both CS A and CS B preform the following:


Open Server ManagerToolsiSCSI Initiator. When opening the file for the first time, a warning message
will pop up, press Yes and continue. Enter the shared servers address, then connect.

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4. Manage disks.

1) Create a disk as below. At one node (CS A), open Server Manager  Tools  Computer
Management, and then select Disk Management. Right-click on the area indicated in the figure
below and then select Online. Repeat this step for Disk 2.

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2) Right-click and then select “Initialize Disk”. In the pop-up dialog, select “OK”.

3) Right-click on the area indicated in the figure below and then select New Simple Volume. In the
dialogs that pop up, always select Next. Repeat this step for Disk 2.

4) At another node (CS B), open Disk Management. Right-click on the area indicated in the figure in
Step 0 Manage disks. and then select Online.
5) Change the drive letter of the data disk (shared Disk 1) of the CMS’s CS A and CS B to D. (It does not
matter if the drive letter of the quorum disk is changed or not.).
a) Change the Disk D (CD ROM) to other drive letters.
b) Change Disk 1 to Disk D. Right-click on the CD ROM.
c) In the pop-up menu select Change Drive Letter and Paths.
d) Select Change and then select G, as shown below.

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6) Change the drive letter of DISK 1 (data disk) to D by following the same step.

5. Create Failover cluster.


1) Add cluster functionalities.
a) In the service manager of Node CS A, click Add roles and features.
b) Always click Next.
c) In the Select features page, select Failover Clustering. Then, click Install.

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2) Repeat Step a for Node B.
6. Create a cluster.
If in a domain environment, you must use a domain administrator account to perform the following
operations. In a non-domain environment, you must use a local administrator account to perform the
following operations.
1) Upon completion of installation, select one node (CS A). On the Tools page of the Failover Cluster
Manager, select Failover Cluster Manager to open the cluster manager.

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2) Select Validate Configuration. Configurations of CS A and CS B are validated first. When selecting
the server node, enter names for CS A and CS B.

3) Select Run all tests (recommended). (If you are not in a domain environment, there will be a
corresponding error message, which has no effect). Select Create the cluster now using the
validated nodes. Click Finish to finish creating a cluster.

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Note
 If not using a domain environment, the Cluster Name and IP set here must be consistent
with those set in hosts;

4) Click Next. Select Add all eligible storage to the cluster. Click Next to create a cluster.

5) Upon successful creation of a cluster, the cluster created is displayed in the Failover Cluster Manager.
The detection node, disk, and network status are consistent with expectation.

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7. Create cluster roles for the CMS.
1) Observe the node such as CS A where the shared data disk will be loaded. Then install the CMS software
at this node.

2) During installation, select Running As Failover Cluster Service. As subsequent installation procedures
are the same as that in installing the CMS by selecting Running As Normal Service. Refer to
3.5.17 Installing the CMS System Software (Running As Normal Service) for details.

3) Upon completion of installation, CS A will be restarted automatically. In the process of restarting, the
shared disk will be switched to another node (CS B). Repeat the steps above to install the CMS software
at Node CS B.
4) Connect a USB dongle to CS A and CS B. If a license key needs to be used on client side, see 3.5.19
Acquiring Software Licenses (Optional) or 3.5.20 Redundancy License (Optional) for details.
5) Configure running roles for cluster.
a. At any one of nodes (such as CS A), open Cluster Manager. Click Connect to Cluster. In the dialog
that pops up, click OK. The cluster created will be connected.

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b. Right-click on Roles. Select Configure Role. In the dialog that pops up, select the Role page. Then
select Generic Service. On the Select Service page, select Mindray CMS Daemon Service.

c. When configuring the network, please use a meaningful name and make sure IP address is not used
by other devices.

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Note
 If not using a domain environment, the Name and IP set here must be consistent with those
set in hosts;

d. Select the desired storage disk. Always click Next until the configuration is completed.

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e. Upon successful configuration, the role is in running state. In the task manager of corresponding
node (clu2016cs8-1 as shown in the figure below), check MindrayCMSDaemonService is in running
state.

f. Return to Failover Cluster Manager. Select Roles. Right-click on the role name that was created.
Then select Properties  the Failover page. Configure items as shown in the figures below.

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g. Configure the CMS network. At the node where the CMS is running and the shared disk D is loaded,
open CMSSystemSetup. When selecting IP on the network setup page, be sure to select the IP which
was entered during configuration of CMS roles.

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3.5.18.4 Cluster environment software upgrade

1. Check which node has loaded drive D. For example, CS A node has loaded drive D.
2. Enter another node CS B and update the central station version. When installing the new version, the
system prompts that drive D does not exist. Select "Yes" to continue installation.

3. For the other installation settings, keep the default settings. After installation is complete, wait for the
node to finish restarting automatically.
4. Open the central station system configuration tool on CS A, enter system settings, and click the restart
option. The central station will automatically switch to the CS B node.
5. After CS A restarts, the central station software is upgraded in CS A. The entire upgrade process is
finished.

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3.5.18.5 Cluster environment upgrade patch

1. Check which node has loaded drive D. For example, CS A node has loaded drive D.
2. Enter another node CS B, perform patch update and other operations, and restart the node as needed.
3. Open the central station system configuration tool on CS A, enter system settings, and click the restart
option. The central station will automatically switch to the CS B node.
4. After CS A restarts, the patch is upgraded in CS A and the entire upgrade process is finished.

3.5.19 Acquiring Software Licenses (Optional)


If a license key is required to be used to run the CMS on the client side, upon completion of installation, you
can import a license key from a USB dongle. To do so, follow this procedure:

1. From the CMS system, select System Setup  enter the password Factory Maintenance  Import
Dongle License. When the license key is imported successfully, a prompt message indicating successful
import will be displayed. When the license key is imported successfully, it will be saved at C: License.

2. Unplug the USB dongle.

3. Restart the CMS.

NOTE

 As importing a license key rewrites information in a USB dongle, the USB dongle cannot be
used for other hosts. Therefore, do not perform this operation before installation tests are
completed. But this USB dongle can still be used for current host.

 The license key imported is bound with computer hardware and cannot be copied to other
computers for use.

 If a license key matching updated software functions is acquired, you can directly copy the
license key to C:\License or import it using the LicenseConfig tool on the desktop.

3.5.20 Redundancy License (Optional)


In the cluster server environment where the CentralStation service is added, the redundancy license can
enable two CentralStations to share the same license file so that the CMS monitoring service can be provided
continuously.

The operation steps are as follows:


For example, two CentralStations in a redundancy CentralStation environment are named CS A and CS B.

1. Get ready import function-relevant software license files for CS A. See the figure below.

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2. Get ready the cluster software license file for CS B. See the figure below.

3. On CS A, use the LicenseConfig tool to import the software license files of CS A, as shown in the figure
below.

4. On CS B, import the software license file of CS B by using the same method used on CS A.

NOTE

 The redundancy license supports CentralStation running only in the cluster server
environment. It is unavailable on the standalone CentralStation.

 In the cluster server environment where the CentralStation service is added, the
redundancy license cannot be used together with the USB dongle.

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3.5.21 Database Update (Optional)
3.5.21.1 Preparation before Updating CentralStation Database

After the CMS is installed, the database needs to be updated.

NOTE

 The MYSQL database in the CMS (Version 02.XX) can be imported into the newly installed
CMS (Version 03.XX)..

 The CentralStation (Version 02.XX and lower) is named as the old CentralStation throughout
this manual.

 The CentralStation (Version 03.XX and above is named as the new CentralStation
throughout this manual.

Database and configurations of the new CentralStation are not compatible with that of the old CentralStation.
Therefore, we provide a special conversion tool to convert the configurations and patient data of old
CentralStation into the format which can be recognized by the new CentralStation.

If the database of the old CentralStation is small, for example, less than 100G, or patient history data is not
required any more, only configurations need to be converted. The conversion process can be completed in
Disk D directly. Otherwise, a mobile hard disk drive (500GB or above) is required.
To convert database and configurations, follow this procedure:
1. Uninstall the old CMS software.
2. Install the database conversion tool.
3. If the database to be converted is large, prepare a mobile hard disk drive and change the data storage
path to the path where the hard disk drive is located. If the database to be converted is small, skip this
step.
4. Run the database conversion tool to convert patient history data and configurations.
5. Uninstall MySQL application and back up data.
6. Copy the entire DB directory in the mobile hard disk drive to Disk D and delete the database path change
configuration file. The configuration file after conversion will be copied to the path of configuration file.
7. Install the new CMS software and check that all the configurations are correct.

3.5.21.2 Judging Disk Space and Preparing A Mobile Hard Disk Drive
Double disk space is required for database conversion. If the database of the old CMS has occupied more than
100G of Disk D, usually an extra mobile hard disk drive should be available for storing data that is converted.
The remaining disk space of the mobile hard disk should be at least greater than the occupied space of current
Disk D.

Please create the CMSConfig.ini file in the root directory of Disk C and add contents to the file as shown in the
following command.

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[DataServer]
StorePath=N:\\

NOTE

 The command above is an example only. In the command above, N represents the actual
disk of the mobile hard disk drive.

Under these conditions:

 The occupied space of Disk D is small.

 Although the occupied space of Disk D exceeds 100GB, customers do not need to convert all the patient
history data. They only need to convert data of a few patient.

A mobile hard disk drive is not required and the CMSConfig.ini file does not need to be edited either.

3.5.21.3 Running Conversion Application


Run the database conversion tool (PN: 110-005553-00) installation application and complete installation as
prompted.

After running the database conversion tool, the following screen is displayed.

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The menu items in the figure above are described below:
1. Items under Patient List:

 In the Select column: select the discharged patient whose data needs to be converted. The
conversion speed improves when a fewer patients are selected.
 In the State column: Ready indicates that conversion is not started. Transforming indicates that
data conversion is in progress. Complete indicates that data conversion is completed.
 In the ID column: database ID is displayed and is for reference only.
 In the BedNo column: the bed number corresponding to patients being monitored is displayed.
 In the Name column: patient name is displayed.
 In the MedicalNo column: patient ID is displayed.
 In the Online column:1 indicates that the patient is not discharged yet. 0 indicates that the patient is
discharged.
 In the Discharged Time column: patient discharge time is displayed.

2. Patient information being converted and the progress of data conversion are displayed under Transform
Information.
3. Selecting Config Transform starts converting configurations such as network setup and telemetry setup.
4. In the Data Transform box, select the data to be converted. If you select Wave, it may take several hours
to complete conversion.
5. Selecting Data Transform starts converting patient history data.

After opening the database and configuration conversion tool, follow this procedure:
1. Select the data of patients to be converted against the patient info under Patient List.
2. In the Data Transform box, select the data to be converted.
3. Select Config Transform to convert configurations
4. Select Data Transform to convert patient history data. Depending on the number of patients and the
data size, this step may take a relatively long time. You can see the conversion progress in the Transform
Information box.

3.5.22 Confirming Configurations and Data


Upon completion of conversion, close the conversion application. Uninstall the database conversion tool and
delete the C:\ CMSConfig.ini file. Then install the new version of CMS software. After completion of installation,
add contents to D:\ProgramData\Mindray\CMS\CMSConfig.ini by running the following commands.

[DataServer]
StorePath=N:\\

NOTE

 The command above is an example only. In the command above, N represents the actual
disk of the mobile hard disk drive.

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1. Copy configuration files after conversion to the storage path (D:\ProgramData\Mindray\CMS\) where
configuration files of the new CMS software are located.
2. Replace the existing configuration files. The path of configuration files after conversion is DBUpdate
software installation directory\ConfigServer\Release. The files are named as "current.cfg" and
"current_backup.cfg".
3. Start the new CMS software and verify that all the configuration items are converted properly, especially
telemetry-related configurations such as alarm limits, alarm on/off, and alarm priority and CMS
alarm-related settings.
4. Access the discharged patients screen to check that all the patient history data are converted properly. If
all the pieces of information are correct, select Next. Otherwise, re-convert.

3.5.23 Operations after Conversion

If both configurations and data have been converted and are verified to be correct, select Exit to Windows
from the Factory Maintenance menu of the CMS. Then delete the C:\ CMSConfig.ini" file and edit the
D:\ProgramData\Mindray\CMS\CMSConfig.ini file by running the following command.

[DataServer]
StorePath=N:\\

Follow this procedure:


1. Open Control Panel – select Programs- select Uninstall – select Mindray CMS DataBase.
2. Delete the MySQLData file folder under the root directory of Disk D. Please be noted that it cannot be
just moved into the recycle bin. It should be deleted completely. To ensure data security, you can back
up MySQLData to a mobile hard disk drive and then delete the MySQLData file folder.
3. Copy the entire DB directory in the mobile hard disk drive to Disk D.
4. Restart the CMS.

3.5.24 Touchscreen Driver Installation (Optional)


3.5.24.1 Installing Elo Touchscreen Drivers (Via Serial)

NOTE

 All video/touchscreen cables need to be connected to the CMS before continuing to next
step.

 Serial touchscreen drivers are only installed using the ATEN CE750 and using the USB to
Serial adapters (023-000739-00).

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1. Run the file “SW602540_EloMouseTouch_5.8.0 “.

2. Select Unzip.

3. Select the desired language, and then click Next >.

4. Select the desired option. The following figure and steps take installing serial touchscreen drivers as an
example.

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s
5. In the License Agreement screen, select Yes.

6. Select Auto-detect Elo Touchscreens, and then click Next>.

7. Select the proper COM ports, shown in the following screen, and then click Next>.

NOTE
 The COM3 is not intended for touchscreen connection for the Kontron KISS 2U and HP
800G1/800G2/800G3/800G4 computers.

 By default, the COM1 port is for recorder connection and programming telemetry devices,
and the COM2 port for paging system. Never configure touchscreen devices to COM1, COM2,
and COM3.

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7. The COM ports list displays, shown in the following screen. Click Next>.

8. Select Calibrate Elo Touchscreen monitors, and then click Finish.

9. Calibrate the touchscreen according to the screen prompts.

3.5.24.2 Installing EloTouchscreen Driver via USB Port

NOTE

 All video/touchscreen cables need to be connected to the CMS before continuing to next
step.

1. Insert the Elo touchscreen driver CD and run the file “Setup.exe”.

2. Select the desired language, and then click Next >.

3. Select the desired option. The following figure and steps take installing USB touchscreen drivers as an
example.

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4. In the License Agreement screen, select Yes.
5. Select Calibrate Elo Touchscreen monitors, and then click Finish.

6. Calibrate the touchscreen according to the screen prompts.

3.5.24.3 Installing HP Touchscreen Driver via USB Port

No USB touchscreen driver is needed. Touchscreen can function directly after system is installed.
To calibrate the touchscreen, follow this procedure:
1. Enter the Windows desktop and select Start → Control Panel → Tablet PC settings to enter the
Tablet PC settings window.
2. Select Setup.
3. Calibrate the touchscreen according to the screen prompts.

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NOTE
 Touchscreen via usb port of the CMS host,.

3.5.25 Disabling Display Menus (Optional)

3.5.25.1 Locking Display and Power Buttons on Elo Display

To lock the display buttons : press and hold the Up arrow & Menu button simulatenously for 10 seconds.

To lock the power button: press and hold the Up arrow & power button for 10 seconds.

3.5.25.2 Locking Display and Power Buttons on HP Display

To lock the display buttons : press and hold the Menu button for 10 seconds.

To lock the power button: press and hold the power button for 10 seconds.

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3.6 IP Address Setup and Network Connection
The PC will be equipped with two network adapters to isolate the monitor LAN and the external network to
ensure network bandwidth and data safety for the monitors.

NOTE

 If two network adapters are used, be sure to identify which is for monitor network and
which is for external network connecting multiple CMS or other information systems.
Correctly set IP address for each network adapter.

 If two network adapters are used, connect them to corresponding networks as desired.

 Do not connect both network adapters to the same network segment, e.g., do not connect
them to the monitor network at same time.

3.6.1 Network Connection Using Multiple Network Adapters


The figure below shows the network connection using multiple network adapter.s

ADT Server EMR/CIS/


HIS, etc 12lead ECG
Mgmt
WS/VS

Pager Central Network Hospital


Pager Network
(Hospital Supplied e-Gateway
VLAN) CMSViewer

MobileViewer

Serial
Alarm Interface
MobileServer
Paging
System MobileViewer

CS 1…. CS 1 …. CS N
CS N 608MHz
Band
Wireless
Monitor Network Monitor Network Receiver 1
Subnet 1 SSID 1 Subnet 2 Antenna Array

Wi-Fi Wireless
Access Receiver N
Points Telepack 1 Telepack N

Monitor 1 …. Monitor N Wireless Monitor Monitor 1 …. Monitor N

As shown in the figure, the two network adapters are respectively connected to the monitor LAN and the
external network. A printer can be connected to any monitor network. Connecting a printer to Monitor
Network Subnet 2 is for illustration only.

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 Each Wired Subnet should meet the following network requirements:

 96 Broadcast devices per subnet

 400 Multicast devices per subnet

 Broadcast and Multicast devices cannot co-exist in the same Patient Monitoring subnet.

 One TMS receiver is equivalent to 1 Broadcast device and can co-exist in the same subnet as Multicast
devices.

 Up to 96 Broadcast and Multicast devices can co-exist in the Central Monitoring subnet.

 Up to 400 devices can co-exist in the same subnet as Broadcast or Multicast devices

Communication Mode Device


Broadcast Only DPM 3/4/5/6/7, Passport V, TMS-6016
Multicast or Broadcast Passport 8/12, Passport 8/12, Accutorr 7, T1,
DPM6+, DPM7+, TMS-6016
ELAN Passport 2, Spectrum, Spectrum OR, V-Series,
Telepack-608

 Wireless Network Requirements:

A separate antenna array can support at most 188 TD60 and TEL-100/200

3.6.1.1 Supported Monitoring Device

Bedside Monitors

Passport 12m/17m Passport 8/12 Accutorr 7


T1 DPM 3/4/5/6/7 V 12/21
Spectrum Spectrum OR Passport 2
Passport V
BeneVision N12/N17/N19/N22/N1

Telemetry

TMS-6016 (Tel-100/200) TMS60 (TD 60) Telepack-608


TM80 (2.4gGHz/5.0GHz)

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3.6.2 Patient Network
Patient network is required for:

 Patient monitors

 Receiver cabinets

 Printers

NOTE

 If two network adapters are used, the one (hereinafter called integrated network adapter)
integrated on the PC main board is normally connected to the monitor network and the one
(hereinafter called independent network adapter) installed in the PCI slot is connected to
the external network.

 The default network adapter is the integrated network adapter, which is used for the
patient network using CMS+ protocol only.

 For CMS+ protocol, use IP address scheme 172.16.0.X and subnet mask 255.255.0.0.

 Every IP Address on each individual network has to be unique. Duplicate IP Addresses will
cause network connection failures.

 The hospitals can set their own desired DHCP or IP addresses. However, the CMS IP address
must not be changed.

To set the IP addresses of the integrated network adapter:

1. Select the icon at the bottom of the screen to enter the following screen. Then click Open Network

and Sharing Center.

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2. In the pop-up screen, select Change adapter settings.

3. After accessing the Network Connection screen, right click Local Area Connection.

4. In the Local Area Connection Properties screen, double click Internet Protocol version 4 (TCN/IPv4) and
then select Properties.

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5. In the Internet Protocol Version 4 (TCP/IPv4) Properties screen, enter the patient network IP address
172.16.0.X and the subnet mask of 255.255.0.0. Then click OK. The following figure is for reference only.

9. Click OK to finish setting IP address.

3.6.3 Central Network


The independent network adapter is used to connect the external network. Its IP address should be configured
according to actual use.

Central network is required for:

 WorkStation/ViewStation Communication

 CMS Viewer

 Remote View

 Mobile Viewer

 eGateway

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IP Address Setup

To implement Remote View function between CMS, each CMS needs to be equipped with at least two network
adapters, one of which is for internal communication within the current CMS and the other for
inter-communication between the CMS. The typical configuration is shown below:

Current CMS A Target CMS B Target CMS C


Network adapter Network Network Network Network Network
A1 adapter A2 adapter B1 adapter B2 adapter C1 adapter C2
172.16.0.X1 192.168.0.X2 172.16.0.Y1 192.168.0..Y2 172.16.0.Z1 192.168.0..Z2

As shown in the table above, network adapter A1, B1 and C1 are used for the communication between the
CMS and the monitors. Their IP addresses are in the same network segment with the IP addresses of respective
monitors. Network adapter A2, B2 and C2 are used for the inter-communication between the CMS. Their IP
addresses belong to the same network segment and X2, Y2 and Z2 shall be different.

See Steps 1 to 5 in 3.6.2 Patient Network to configure the IP address and the subnet mask for Local Area
Connection 2. Please be noted that the IP address of Local Area Connection 2 should be set to 192.168.0.X and
the subnet mask should be set to 255.255.0.0.

NOTE

 If a CMS needs to implement the Remote View function between CMS, other CMS has to
connect to thecentral network. Please refer to CMS operator’s manual for details.

3.7 Synergy Software Installation (Optional)


Synergy is a software application for sharing a keyboard and mouse between multiple computers.

The installation process includes server and client installation.

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3.7.1 Installing and Configuring a Server
1. Insert the BeneVision CMS Tool SW CD (P/N 115-047955-00) into the computer CD drive, and find the
Synergy software application (P/N 110-003997-00) in the CD.

2. Run “synergy1.6.3.exe”.

3. In the welcome screen, click Next.

4. In the End-User License Agreement screen, select I accept the terms in the License Agreement and then
click Next.

5. Always click Next until the installation is complete. The Synergy application automatically starts after the
installation is complete.

6. In the following screen, select the proper language and then click Next.

7. Select Server (share this computer’s mouse and keyboard), and then click Finish.

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8. In the following screen, when the window prompting “Do you want to enable auto config and install
Bonjour? This feature helps you establish the connection” is displayed, select No.

9. Select Configure Server….By default, server (share this computer’s mouse and keyboard) and Configure
interactively are selected.

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10. In the Screens and links tab of Server Configuration, drag the computer icon on the upper left corner of
screen to a proper position in the grid. Then an unnamed icon appears in the grid, as shown below.

NOTE
 The actual computers should be placed in accordance with the position in the grid.

11. Double click the computer icon, the Screen Settings screen displays. Enter the computer name in the
field of Screen name according to the client computer name, and then click OK.

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NOTE

 Each computer needs to have a unique name.

12. In the following screen, click Start.

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3.7.2 Installing a Client
Follow Steps 1 to 6 in the section 3.7.1.1 Installing and Configuring a Server.

Select Client (share this computer’s mouse and keyboard), and then click Finish.

In the following screen, when the window prompting “Do you want to enable auto config and install Bonjour?
This feature helps you establish the connection” is displayed, select No.

Select Configure Server…..By default, Client (use another computer’s mouse and keyboard) is selected.

Enter the server IP.

Click Apply.

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3.8 Barrier Software Installation (Optional)
3.8.1 Barrier installation
1. Insert the BeneVision CMS Tool SW CD (P/N 115-047955-00) into the computer CD drive, and find the Barrier
software application (P/N 110-010040-00) in the CD.
2. The way to install Barrier by running install.bat is the same as installing Synergy.
3. If Enable SSL is necessary, place Barrier.pem certificate under C:\Users\CMS\AppData\Local\Barrier\SSL directory.
The client site needs to accept the fingerprint of the server site during first time connection, for details, see
3.8.3Barrier.pem Certificate.

3.8.2 Barrier configuration


As Barrier is developed on the basis of Synergy-core, its user interface is similar to that of Synergy. You can refer
to Synergy to configure Barrier, see Installing and Configuring a Server Installing a Client.

Server:

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Client:

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3.8.3 Barrier.pem Certificate
Barrier.pem certificate should be placed under C:\Users\Admin\AppData\Local\Barrier\SSL directory in both
client and server sites.

During first time installation, the client site should accept the fingerprint of the server site, that is, to click Yes in
the following popup window.

3.9 Installing Printers


3.9.1 Supported Printers
The CMS supports the following printers:

 HP LaserJet M401n

 HP LaserJet M602

 HP LaserJet M605n

 HP LaserJet M608

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3.9.2 Printer Installation Procedures
The installation of HP LaserJet M602 is used as an example.

NOTE

 Connect a printer to the network before performing the following operations.

Verifying the Printer IP:

1. Load the printer with paper and connect with the computer (Set the printer IP address to 172.16.0.X).

2. Power on the printer. The printer IP address information will be shown on the screen of the control panel
as below:

The printer IP

3. Verify this IP address is in the same network segment as the patient network. If not, add a new computer
TCP/IP address so that it is in the same network segment with the printer IP address.

Adding TCP/IP

For how to add TCP/IP, refer to section 3.6.2 Patient Network.

Installing the network printer

1. Insert the printer driver CD into the CD-ROM.

2. Open Control Panel.

3. Select Devices and Printers.

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4. Right click on anywhere on the Devices and Printers page and then select Add a Printer.

5. Select Add a network, wireless or Bluetooth printer and then click Next.

6. Select the desired printer, and then click Next.

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7. Click Have Disk… to select the printer driver which is located in the CD ROM. The following figure is for
reference only.

8. Click Browse to browse to the folder where the CD drive is stored. The following figure is for reference
only.

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9. Click Next. The printer driver will be installed automatically.

10. Upon completion of installation, click Finish.

If you need to add a second network printer, repeat the steps above.

Configuring the network printer IP on a new printer

When multiple central stations use one printer, if a printer goes bad, you do not need to bring the central
stations down to install the new drivers. You only need to set the IP address on the new printer.

Follow this procedure to set the IP address of a network printer:

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1. Open Control Panel.

2. Select Devices and Printers.

3. Right click on the desired printer.

4. Select Printer Properties.

5. In the Printer Properties screen, select Ports and then select Configure Port….

6. Change Printer Name or IP Address to the IP address of the printer being used. For example, 172.16.0.X.

7. Click OK.

Installing the USB printer

NOTE

 Make sure that the USB cable of the printer is not connected with computer.

1. Right click the mouse to open CD driver, and then double click “setup.exe” file in the root directory.

2. Install the driver by following the indications shown below in the order of from left to right and from top
to bottom:

Accept the installation agreement.

When this page shows, connect USB

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When the test page is
successfully printed, please click
this button.

3. After test page is printed, close all the pop-up windows and access “Printers and Faxes” again.

4. Select HP LaserJet 600 M601 M602 M603 PCL6 printer and re-name it as “M602_usb” to complete
installation of printer’s USB driver.

NOTE
 When installing a printer, select to install network driver or USB driver based on the actual
requirement. Connect the printer to the CMS network if network printing is needed.

3.9.3 Tasks after Printer Installation


To improve the print effect, follow the steps as below:

1. Enter the Windows desktop and select Start → Control Panel → Hardware and Sound → Devices and
Printers.

2. In the Printers and Faxes field of the Devices and Printers window, select the desired printer and right
click the printer.

3. Select the Printer properties option from the pop-up menu to display the printer properties window.

4. Select the Advanced tab.

5. Unselect the Enable advanced printing features option.

6. Click the OK button to apply the setting and close the printer properties window.

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To block the pop-up functional window when running the CMS, follow the steps as below:

1. After install the printer, implement a printing task.


A prompt window displays at the bottom-right of the desktop, as shown in the following figure.

2. Select the Settings option to display the Settings window, as shown in the following figure.

3. Select the Notification tab, and unselect the Enabled: check box.

4. Select the Offers tab, and unselect the Allow special device information and offers to be displayed check
box.

5. Click the OK button to apply the settings and close the Settings window.

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3.10 Installing PDF Creator
When reports need to be output in PDF format, you need to install PDF Creator on the CMS host.

3.10.1 PDF Creator Installation Procedures


To install the PDF Creator, follow this procedure:

1. Double click PDF Creator.exe in the customer-provided PDF Creator package (which can be downloaded
from http://www.pdfforge.org or purchased). The following steps take installing PDF Creator 2_4_1-Setup
as an example.

2. Select the setup language and then click OK. Wait for the completion of PDFCreator installation
preparation.

3. Upon completion of installation preparation, click Next on the Welcome screen of PDF Creator Setup
Wizard.

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4. In the Select Components screen, use the default settings and then click Next.

5. On the Ready to Install screen, click Install.

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6. Upon completion of installation, click Finish.

7. Configure pdfcteater.

a) Open the PDF Creator and then select Profile Settings to make the desired configuration changes.

b) Select Actions and Uncheck Open document.

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c) Select PDF to configure the PDF file properties.
d) Select Security.

e) Select Encrypt PDF documents, set the Encryption level to Medium, and only allow the user to
print or view the exported PDF.

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f) Save the profile changes.

g) Select Applications Settings.

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h) Under Update, set Check for updates to Never.

i) Save the application settings changes.

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3.10.2 Verifying Installation of PDFCreator at the CMS
To verify installation of PDFCreator at the CMS, follow this procedure:

1. Select the system menu area in the upper left corner of the CMS screen.

2. Select System Setup to access the System Setup menu.


3. Select the Print tab → enter the required password → select the OK button → select the Printer tab.

4. Verify that PDFCreator is displayed in the drop-down list for Printer.

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3.10.3 Printing PDF Reports
You can print PDF reports manually or set the printer to print PDF reports automatically. For details on printing
PDF reports, see BeneVision Central Monitoring System Operator’s Manual .

3.10.4 Saving PDF Reports Manually or Automatically


You can save PDF reports manually or automatically.

3.10.4.1 Saving PDF Reports Manually

To save PDF reports manually, follow this procedure:

1. Select the Save button .

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2. Select the desired file save path. Suppose the PDF file save path is E:\REPORT.

3. Access E:\REPORT, and then you can view the PDF report output.

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3.10.4.2 Saving PDF Reports Automatically

To save PDF reports automatically, follow this procedure:

1. Upon completion of PDFCreator installation, from the Windows Start menu, select PDFCreator→select
Profile Settings.

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2. In the Profile Settings window, select the Auto-Save section. Check Enable automatic saving and then
select the desired Target Folder. Suppose the target folder is E:\REPORT.

3. Go back to the ViewBed screen and then select the Print quick key. This step takes printing a real-time
report as an example.

The prompt “Printing…” is displayed at the CMS. Wait for the prompt of “Printing Completed”. Upon
completion of printing, the PDF report will be saved in the target folder automatically.

NOTE

 If you need to print other reports such as EEG report, select corresponding print button. For
how to select the print button, see BeneVision Central Monitoring System Operator’s
Manual.

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4. Access the target folder (in this example:E:\REPORT), and then you can view the PDF report output.

3.10.5 Viewing PDF Reports


You need to install a PDF reading application such as PDF Reader, Adobe Acrobat , or Foxit to view PDF reports.

To view PDF reports, open the PDF report in the target folder using the desired PDF reading application.

 The PDF report opened via an Adobe application is as shown below.

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 The PDF report opened via Foxit is as shown below.

3.11 Installing a Recorder


No recorder driver is needed. Recording can function directly after system software is installed.

NOTE

 Connect a recorder to COM1 port of the CMS host.

3.12 CMS System Software Installation


For how to install the CMS system software (running as normal service, see 3.5.17 Installing the CMS System
Software (Running As Normal Service).

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3.12.1 Configuring CMS Display Size
To set the screen size, follow this procedure:

1. Select the system menu area in the upper left corner of the CMS screen.

2. Select System Setup to access the System Setup menu.


3. Select the Display tab, enter the required password, and then select OK.

4. Select the Screen tab.

5. Select Screen Size and then select the desired option. If your screen size is not available, select Others
and select the + or–button on the rulers to adjust the screen size.

6. Click OK.

7. Restart the CMS system to make the changes take effect.

3.12.2 Setting the Display Layout of CMS Screen


When the CentralStation, the WorkStation, or the ViewStation is equipped with four displays, the “Display
Layout” option is available in the “Screen” tab and allows you to change the cursor moving mode. The display
layout selected should be consistent with the appearance of your displays.

To change the display layout, follow this procedure:

1. Right click the mouse on the desktop, and then select Screen Resolution from the pop-up menu to
display the window.

2. Adjust the layout of your displays either 1x4 or 2x2.

 1X4 : Four displays are arranged in a line. You can move the cursor from the current display to its
neighboring diplays.

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 2x2 : When two displays are stacked on the other two displays. You can move the cursor from current
display to its neighboring displays.

3. Select the system menu area in the upper left corner of the CMS screen.

4. Select System Setup to access the System Setup menu.


5. Select the Display tab, enter the required password, and then select OK.

6. Select the Screen tab.

7. Set Display Layout: either 1x4 or 2x2. This option should be consistent with the layout of your displays.

8. Restart the CMS system.

NOTE

 The display setting changes will take effect after the CMS restarts.

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3.13 Setting AP Management

1. From the CMS system, select the system menu area in the upper left corner of the screen.

2. Select System Setup → Network→ enter the password.

3. Select the AP Management tab.


4. Click Import AP Information to import a file(format:*.txt)

NOTE

 The imported text file must be saved in the UTF-8 format.

 The text file that contains the AP information must be in this format: AP Name, Mac address,
Location, Detail. AP Name, Mac address, Location, and Detail are customizable. For
example, AP-CMS1,F84F573B5D10, HY9-7a1,7a1. Each filed is separated by a comma and
there is no spacing between each field.

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3.14 Connecting a CentralStation to WorkStation/ViewStation
This section describes how to connect a CentralStation to WorkStation or ViewStation.

Before connecting a Central Station to WorkStation/ViewStation, you need to configure IP addresses in the
CentralStation and WorkStation/ViewStation respectively.

NOTE

 One of the CentralStations needs to be configured as the master server.

3.14.1 CMS Network IP Configuration

1. Select the system menu area in the upper left corner of the CMS screen.

2. Select System Setup → Network→ enter the password.

3. Select the General tab.

4. From the Central Monitoring Network Setup section (i.e. central network”, enter 192.168.0.X into the
text input box on the right of Master Server IP Address. This is the IP address of the CentralStation that is
going to be the master.

5. Click the button on the right of the text input box for Local IP address and select 192.168.0.X.

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6. From the Bedside Monitoring Network Setup section (i.e. patient network), click the button on the

right of the text input box for Local IP address and select. 172.16.0.X.

7. Click X in the upper right corner to accept the changes.

8. Restart the system.

NOTE

 If the CentralStation that is being set up is the master, enter its own IP address in the
« Master Server IPAddress » field. See the figure above for reference.

 The CentralStation needs to be restarted for changes to take effect.

3.14.2 Configuring WorkStation/ViewStation Network IP Addresses

1. From the WorkStation/ViewStation, select the system menu area in the upper left corner of

the screen.

2. Select System Setup → Network Setup → enter the password.

3. From the Central Monitoring Network Setup section (i.e. central network”, enter 192.168.0.X into the
text input box on the right of Master Server IP Address. This is the IP address of the CentralStation that is
the master.

4. Click the button on the right of the text input box for Local IP address and select192.168.0.X.

5. Click X in the upper right corner to accept the changes.

6. Restart the system.

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NOTE

 The WorkStation/ViewStation needs to be restarted for changes to take effect.

3.14.3 Connecting a CentralStation to WorkStation/ViewStation

1. At the WorkStation/ViewStation, select the system menu area in the upper left corner of the

screen.

2. Select System Setup → Network Setup → enter the password.

3. Select the Central Station Connection tab. The following figure is for reference only.

4. Select the name of the central station you want to connect.

5. Click Connect and then click X in the upper right corner to close the System Setup window.

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NOTE

 For how to admit patients on the WorkStation/ViewStation, refer to section4.3 Assigning


Monitoring Devices from the Host CentralStation to the WorkStation/ViewStation of the
BeneVision Central Monitoring System Operator’s Manual .

 For details on troubleshooting the issues that may occur when using the
WorkStation/ViewStation, see chapter 11 Troubleshooting.

3.15 MLDAP Deployment


For details on the MLDAP deployment, refer to MLDAP Installation and User Guide.

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FOR YOUR NOTES

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4 Installing and Configuring the M-loT Device Manager
4.1 Installing the M-loT Device Manager
Configure the M-loT device manager in either of the following ways:

 The master server defaults to be integrated into the CentralStation. It does not need to be installed
separately. Customers or engineers can log in to and configure the master server by selecting System
Setup  Network  Master Server.

 Use the master server UI client (PN: 110-006554-00) to log in to the master server and then
configure the master server.

4.1.1 Installing the M-loT Device Manager Server


1. Double click on MasterServerSetup.exe. The Installer Language dialog is displayed. Select the desired
language and then select OK to proceed to the software installation screen.

2. Click Next.

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3. Choose install location and click Next.

4. Choose data location and click Install.

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5. When the installation is completed, the screen below displays. Please Click Finish.

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4.1.2 Installing the M-loT Device Manager Client
1. Double click on MasterServerUIClientSetup.exe. The Installer Language dialog is displayed. Select the
desired language and then select OK to proceed to the software installation screen.

NOTE

 The installer language selected is the one displayed throughout the whole installation
process. It is not the default language when MasterServerUIClient is running.

 If you wish to install MasterServerUIClient on English operating systems or operating


systems of other languages, set the language of the operating system to English prior to
installation. Upon completion of installation, set the language of operating systems to the
desired language.

2. Select the desired install location, and then click Install.

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NOTE

 Memory of the PC installing the M-loT client should be greater than 1GB.

3. Click Finish.

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4.1.3 Logging In to M-loT Device Manager Server
1. Open the M-loT client and then enter the server IP. Skip this step if you configure the master server via the
CentralStation.

2. Enter the user name and password. During first installation, you need to log in as administrator and
initialize configurations.

User Name administrator

Password Mindray99!

3. Click Login.

NOTE

 Server Address in the above figure is the address of the M-loT device manager server.

 Install the license when the M-loT device manager is installed independantly.

 Restart the M-loT device manager after installing the license.

4.1.4 Rebooting M-IoT Device Management Tool (For Independent Deployment


Only)
If the client and server of the M-IoT device management tool are deployed independently, the M-IoT device
management tool needs to be rebooted after the license of the M-IoT device management tool is imported to
activate the license. You can reboot the M-IoT device management tool as follows:

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4.1.4.1 Rebooting the Server of the M-IoT Device Management Tool

1. On the host where the server of the M-IOT device management tool is installed, open the client of the
M-IoT device management tool, enter the server address 127.0.0.1, and enter the user name and

password to log in.

2. In the setting screen, click Restart to reboot the server of the M-IOT device management tool.

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4.1.4.2 Rebooting the Client of the M-IoT Device Management Tool

Close the client of the M-IOT device management tool and reopen it.

4.2 Device Management


4.2.1 Device List
The device list can display the following devices: patient monitor, telemetry, transport monitor, vital sign
monitor, defibrillator, ventilator, anesthesia machine, infusion pump, eGateway, CentralStation, WorkStation,
ViewStation, BeneFusionnCS, and Mobile Server.

The device list can display the following information: device type, device model, device serial number, device
name, device status, location, device ID, hospital, department, room number, bed number, fault information, IP
address, wireless MAC, Wi-Fi MAC, central station IP, battery healthy, number of battery cycles, full battery
charge, and version information.

4.2.1.1 Displaying Devices

Click Device List to display all devices connected to the main server.

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4.2.1.2 Detail

1. Click … to display the Detail and Operation Log buttons.

2. Click Detail to display the details of the device, including Version, Historical Location and Error List.

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3. Click Operation Log to view the operation logs of the device on the main server.

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4.2.1.3 Deleting a Device

Select an offline device and click Delete to delete the device.

NOTE

 Working devices cannot be deleted.

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4.2.1.4 Exporting Log

Select an online device and click Export Log to delete logs.

NOTE

 You cannot export logs from an offline device.

 Only the N series, TM80 telemetries and central station devices support exporting logs.

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4.2.1.5 Exporting All Lists

Click Export All Lists to export all the device lists.

4.2.1.6 Finding Device

Enter the field to be searched in the input box to find the device list that contains devices with the field.

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4.2.1.7 Filter

1. Click Filter.

2. A filter dialog box pops up. Select the facility, department, device category, device model, and version,

and click OK search for the device in the device list according to the filter conditions.

4.2.2 Usage List


Usage List shows the device usage and department usage of all mobile devices.

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4.2.2.1 Device Usage

Select Device Usage to view the usage information of each device.


The device usage is calculated as follows:

 Daily usage = (working hours or NIBP measurement times) ÷ (rated use time or rated number of usage
times);
 Daily online rate = online duration ÷ rated use time
 Usage in a certain period of time = total daily usage ÷ number of days;
 Usage in a certain period of time = total online time ÷ number of days;
 NIBP measurement times apply for the spot mode of vital sign monitors only.

4.2.2.2 Department Usage

Select Department Usage to view the usage of a device category by all departments of all faculties.
The department usage is calculated as follows:
 Usage of a device category by a department of a hospital = daily usage of all devices ÷ number of
samples;
 Running ratio of a device category by a department of a hospital = daily running ratio of all devices ÷
number of samples;

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4.2.2.3 Setup
1. Click Setup to display the usage setup menu.

2. Select Rated Usage Time to display the rated usage time/number of times of different device categories by
the default department.

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NOTE

 The rated usage time/number of times of by the default department cannot be changed.

 When the rated usage time of a certain department is not increased, the rated usage time of
all departments will remain the usage time of the default department.

3. Click + to set the rated usage time/number of times of different device categories for each department.

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NOTE

 After a certain department's rated usage time is set, the device usage for the
department is calculated using the setting.

4. Select Statistical Period to set the statistical period for usage inquiry. The usage list only displays the usage
results in the statistical period.

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4.2.2.4 Exporting All Lists

1. Click Export All Lists.

2. Select the save path on the export path setting menu for all lists.

3. Click OK to export all the lists.

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4.2.2.5 Finding Device

Enter the search field in the usage list input box to find the usage list of the device that contains the field.

4.2.2.6 Filter

1. Click Filter.

2. A filter dialog box pops up. Select the facility, department, and device category, and click OK search for the
device in the usage list according to the filter conditions.

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4.2.3 M-IoT DashBoard
The DashBoard screen displays the number of devices and usage rate graph as follows:
The number statistics histogram shows the number of each category of working, standby, and shutdown
devices in each department;
The usage trend chart shows the daily usage of each category of devices in each department over the past 30
days;
The device distribution chart shows the percentage of the number of devices in each department to the total
device number of all departments.
The 30-day usage histogram shows the average usage of each category of devices in each department over the
past 30 days.

4.2.3.1 Selecting Hospital

Select the hospital to show the number of devices and usage of devices of each category of the selected
hospital.

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4.2.3.2 Selecting Device Category

Select the device category to show the number of devices and usage of devices of the selected category.

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4.2.3.3 Setup

1. Click Setup.

2. Select Department Setting on the menu. You can check, uncheck, and clear departments to display the
number of devices and usage information of the checked departments.

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NOTE

 You can select 15 departments at most.

3. Selected Rated Usage Time to set the rated usage time using the same method of setting the rated

usage time in Usage List.

4. Select Others to set whether to classify transport monitors as monitors, classify vital signs monitors as
monitors, set the full screen monitor index, and set the dashboard name.

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NOTE

 When Classify Transport Monitors as Monitor is enabled, the device type on the
DashBoard screen is set to Monitors and the numbers and usage of the transport
monitors and monitors are both calculated.

 When Classify Vital Signs Monitors as Monitor is enabled, the device type on the
DashBoard screen is set to Monitors and the numbers and usage of the vital signs
monitors and monitors are both calculated.

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4.2.3.4 Full Screen of Dashboard

Click Full Screen to open the full screen of the dashboard.

NOTE
 This function is available only when MasterServerClient is deployed independently;

 You can press ESC to exit the full screen.

4.2.4 Configuration Management


The configuration management function is applicable for BeneVision N series patient monitors and ePM series
patient monitors only.

4.2.4.1 Adding Configurations

You can add configurations either from a device list or a file list.

To add configurations, follow this procedure:

1. Click Configuration Management.

2. Click Add Configuration. Then select Add From Device List.

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3. Select the desired device and then click OK.

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4. Click Add Configuration and then select Add from File List.

5. Select a configuration file in the *.cfg format. This configuration file can be acquired by exporting it from a
patient monitor via a USB stick.

6. Change the department name, department type, configuration type, and product type. Then click OK. The
configuration information is added successfully.

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4.2.4.2 Synchronizing Configurations

1. Select a configuration and then click Synchronize Configuration.

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2. Select the devices whose configurations need to be synchronized and then click OK.

NOTE

 Configurations of devices in both offline and online states can be synchronized.

 Suppose a device’s connection state is offline. After Synchronize Configurations is


selected, if the device’s state changes to online, its configurations can be automatically
synchronized.

3. Click Device List. Upon successful synchronization, Success is displayed in the Result column.

NOTE

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 Configuration synchronization can be performed only between products of the same type.
For instance, configurations between one BeneVision N19 and other BeneVision N19
patient monitors can be synchronized. Configurations between one BeneVision N12 and
other N12 patient monitors can be synchronized.

 Configuration synchronization is applicable for BeneVision N series patient monitors and


ePM series patient monitors.

4.2.4.3 Deleting Configurations

Select one configuration file and then click Delete Configuration to delete this configuration file.

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4.2.4.4 Displaying Operation Logs

Click Operation Log. The time, user name, and log details are displayed.

4.2.5 Version Upgrade Management


4.2.5.1 Adding Versions

1. Click Version Upgrade Management.

2. Click Add Version. Select an install file and version file. Then click OK.

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3. Click Synchronize To Device.

4. Select devices and then click OK.

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NOTE

 The version upgrade management function is applicable for BeneVision


N12/N15/N15/N19/N22/ePM series patient monitors (Version 02.09.00 or above) and TM80
telemetry monitor (Version 04.01.00 or above) currently. For remote upgrade of other
patient monitors, pay attention to software updates for these products.

 When upgrading TM80 telemetry monitor, the user should ensure that the it is in Monitor
Mode, otherwise the upgrade by this method will be unsuccessful.

 Before synchronizing software version to a patient monitor, you need to set the master
server address (MaintenanceNetwork Settings Find Device Master Server Address) on
the bedside monitor. Then the patient monitor is displayed in the list of “Select Device”.

 Before synchronizing software version to a telemetry monitor, you need to set the master
server address( System SetupTelemetryDevice SettingUpgrade Server IP) on the
telemetry monitor. Then the telemetry monitor is displayed in the list of “Select Device”.

5. Operation on Bedside Monitors:

 Press the power button on a bedside monitor. Then the message Are you sure you want to
update software version to XX.XX.XX.XX? (where XX represents a version number) is displayed. Click
OK on the bedside monitor. Then the message Downloading version file is displayed on the screen of
the bedside monitor. After downloading install packets, the monitor is automatically restarted and
automatically enters upgrade mode.

 Telemetry Monitor: Restart the telemetry monitor. Subsequently, [Update is recommend] will be
displayed on the interface. Click [Update Now]. The interface then displays [Downloading progress].
After the upgrade installation package is downloaded, the telemetry monitor will automatically enter the
upgrade mode, and restart after the completion of the upgrade.

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4.2.5.2 Deleting a Version

Select a product type and then click Delete Version.

4.2.5.3 Viewing Operation Logs

Click Operation Log. The time, user name, and log details are displayed.

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4.3 Tools
The Tool screen provides the audit log and bed number mapping functions.

4.3.1 Audit Log


The central station supports the recording of audit logs. Central station audit logs are recorded locally, and the
audit logs of work station and view station are recorded on the connected central station.

4.3.1.1 Entry

Audit logs can be viewed through the audit log browsing tool. You can open the audit log browser on a central
station as follows:
1. Open the M-IoT DashBoard device management tool. Select Tool -> System Log to open the log
browser.

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2. Select System Setup -> Others -> System Log to open the log browser.

4.3.1.2 Searching by Central Stations

Click the Central Station drop-down list to display all central stations connected to the master server. Select a
central station and click Search to view all logs on the central station.

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4.3.1.3 Searching by Department

Click the Department drop-down list to display departments of all devices connected to the master server.
Select a department and click Search to view all logs of the department of a central station. You can select All
on the drop-down list to display logs of all department on the central station.

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4.3.1.4 Searching by Bed

You can enter the bed No. and click Search to display logs of the selected bed of the department on the
central station.

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4.3.1.5 Searching by Device Name

The device name refers to the name of the device that triggers the log, namely: central station, work station,
view station, master server, MLDAP name. The names of central station, work station, and view station are user
inputs, and the names of master server and MLDAP are master server and MLDAP.
You can enter the device name and click Search logs of the selected device.

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4.3.1.6 Searching by Log Category

1. Click Select All -> Search to view all logs.

2. Click Cancel All to uncheck all logs.

3. You can select any category to view logs on the selected category.

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4.3.1.7 Jumping

1. Click Jump To

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2. You can set the jumping time in the jumping time dialog box.

3. Click OK to jump to the time point closest to the set jumping time.

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4.3.1.8 Exporting Log

1. Click Export Logs to display the exporting dialog box.

2. After setting the time range and save path, click OK to export the selected logs in csv.;

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4.3.1.9 Example

The telemetry reported three asystoles for the patient at 10:40, 10:41 and 10:51. No reports were made from
10:42 to 10:50 and 10:52 to 11:06. After that, the patient died. The returned central station log analysis by R&D
(and printing report) shows that the machine issued an asystole alarm at 10:40, 10:41 and 10:51 respectively,
and continuously generated a low HR alarm from 10:42 to 10:50. From 10:52 to 11:06, asystole alarm remained,
which conforms to the designed alarm mechanism. The machine has no malfunction.
Troubleshooting:
1. Check related alarm logs on the central station.
2. Select the department and bed number of the corresponding patient, check the physiological alarm and
arrhythmia alarm (depending on the specific issue) to search for the logs.
3. Check whether there is a corresponding alarm in the search result, for example, the following log is in the result:

4. This log indicates that the patient of the department 123, room1, and bed 1 had an advanced asystole
alarm at 20:25:07 on 2020-09-03, and that the system played an advanced alarm sound.

We can convince the user that the machine had an alarm.

4.3.2 Bed No. Mapping Configuration


The bed No. mapping function includes two parts: bed No. mapping configuration on the master server and
bed No. query on a monitor. After a monitor provides the port that connects the monitor to the CentralStation
to the master server, the master server provides the department, room No., and bed No. to the monitor.

When a monitor connects to a switch port in wired connection mode, it obtains information about the switch
port via LLDP or CDP. Then, the monitor sends the port information to the master server, which checks whether
the department, room No., and bed No. have been configured on the port and returns the information to the
monitor. The monitor, based on the department, room No., and bed No. received from the master server,
modifies the settings on the monitor. In this way, when the monitor is transferred from a room or a bed to
another, after the network cable is connected, it can automatically use location information of the current
switch port and the location information does not need to be modified manually.

4.3.2.1 Preconditions

The following conditions need to be met for the implementation of the bed No. mapping function:

 The LLDP or CDP function is enabled on the switch to which a monitor is connected.

 The monitor connects to the CentralStation in wired connection mode.

 The network between the monitor and master server is reachable.

 The monitoring supports the bed No. mapping function.

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NOTE

 Currently, only N12, N15, N17, N19, N22, and ePM series monitors support the bed No.
mapping function.

4.3.2.2 Configuration Process

The configuration steps are as follows:

1. Enter mappings: Use a portable computer with MasterServerUIClient installed to obtain information about
every wired network port in the patient area, and configure location information (department, bed No.,
and room No.) for each port.

2. On all monitors, choose Maintenance  Device Location to enable the bed No. mapping function.

3. On all monitors, set the IP address for the master server.

Steps 2 and 3 are performed on monitors and the operations are simple. The following sections will describe
how to perform step 1.

4.3.2.3 Configuring Mappings

1. Get ready one portable computer and perform the following operations:

 Install the MasterServerUIClient.

 Disable all Wi-Fi network connections.

 On the wired network connection page, set automatic IP address obtaining (or set a static IP address that is
always reachable to the master server).

2. Connect the portable computer to a network port in the patient area through a network cable. Start
MasterServerUIClient to access the bed No. mapping page. Configure a mapping for the port. For specific
operations, see 4.5.3.1 Adding a Mapping.

3. Repeat step 2 and configure mappings for wired network ports that may be used by all monitors in the
patient area.

4. Confirm location information (department, bed No., and room No.) with clinicians in a hospital. Modify the
location information on the master server as required. For specific operations, see 4.5.3.3 Editing a
Mapping.

NOTE

 If the master server is unreachable, check the IP address of the portable computer.

Adding a Mapping

1. Click Bed No. Mapping.

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2. Click Add. The Add Bed No. Mapping dialog box is displayed.

3. In the Add Bed No. Mapping dialog box, select the wired network adapter of the connected port and
wait for the system to obtain the switch ID, port ID, and port description. Then, click Next.

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4. In the Add Bed No. Mapping dialog box, enter the department, room No., and bed No., and click OK to
save the settings.

5. After completion, the new bed No. mapping is displayed in the bed No. mapping list.

Verifying a Mapping

1. Connect to a port to be verified in wired network connection mode and click Verify. The Verify Bed No.
Mapping dialog box is displayed.

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3. In the Verify Bed No. Mapping dialog box, select the wired network adapter of the connected port to be
verified and wait for the system to obtain the switch ID, port ID, and port description. After port
information is displayed, check the information. If the department, room No., and bed No. are displayed,
the bed No. mapping of the connected port has been completed. If they are not displayed, the bed No.
mapping is not configured.

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Editing a Mapping

1. In the bed No. mapping list, select one bed No. mapping and click Edit.

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2. Edit the department, room No., and bed No., and click OK to save the settings.

Deleting a Mapping

1. In the bed No. mapping list, select one or more bed No. mappings and click Delete.

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2. In the deletion confirmation dialog box, click OK to delete the mapping or click Cancel to cancel the
deletion.

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FOR YOUR NOTES

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5 Telemetry Monitoring System (TMS)
The configurations about the TMS are operated at the central monitoring system (CMS), such as programming
the telemetry packs, admitting the transmitter, discharging the transmitter from the CMS, refer to

 TMS-6016 Telemetry Monitoring System Service Manual

 TMS60 Telemetry Monitoring System Service Manual

This chapter only concentrates on how to configure Panorama telemetry server to the BeneVision CMS.

NOTE

 The Panorama telemetry server gets connected to the BeneVision patient network
172.16.0.X.

5.1 Configuring Panorama Telemetry Server


1. On the telemetry server, access the windows desktop.

2. From the windows desktop, open Control Panel.

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3. In the Control Panel, open Network Connections.

4. Right click on the ELAN Connected and select Properties.

5. In the Internet Protocol (TCP/IP) Properties window, set the IP address to 172.16.0.X and the Subnet
mask 255.255.0.0 and then click OK.

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6. On the windows desktop, double click on CB_Config.exe.

7. Set the ELAN IP Address to 172.16.0.X, if not already configured.

NOTE

 The WELAN IP Address does not need to be configured.

 If an emergency disk was created for the telemetry server reloaded, click “Save and Exit”.
Restart the telemetry Server. If not, continue with the next step.

8. On the 608 MHz Wmts Enable, check Enable Wints Devices.

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9. On the 608 MHz Wmts Configuration, set Global Tim Id to 0, Tim Id to 0, and Downlink RF Pair to
TXFP_None.

10. In the Band field, select the appropriate band based on the site survey that was performed.

11. Click Save and Exit.

12. Restart the telemetry server.

13. If the telemetry server is communicating with the BeneVision Central Station the following screen will
come up with the following messages “Waiting for green signal from OSC, Waiting for Hive Server, CB
Server Created and CB set to CB Master”.

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NOTE

 For additional telemetry server settings, please refer to the Panorama Service Manual
0070-00-0634.

5.2 Programming Panorama Telepack 608 to BeneVision CMS


1. Connect a programming cable to COM 1 of the Central Station.

2. Connect the programming cable to the Telepack 608.

3. Install the batteries. After installing batteries, the LA and the RA lights are going to turn ON and wait for
them to turn OFF.

4. From the CMS system, select the system menu area in the upper left corner of the screen.

5. Select System Setup → enter the password → select the Telemetry tab→ select Program.

6. When the following dialog box displays, click OK.

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NOTE

 The dialog box appears for five seconds. If you do not make a selection during the five
seconds, you will get a programmed time out message.

The message “Wireless device programmed successfully” displays.

5.3 Admitting Panorama Telepack 608 to BeneVision CMS

1. From the CMS system, select the system menu area in the upper left corner of the screen.

2. Select System Setup → enter the password →select the Device Management tab.

3. In the monitor list, select the desired transmitter name.

4. Click +.

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5.4 Programming Replacement Panorama Telepack 608
1. Connect a programming cable to COM 1 of the Central Station.

2. Connect the programming cable to the defective Telepack 608.

3. Install the batteries. After installing batteries, the LA and the RA lights are going to turn ON and wait for
them to turn OFF.

4. From the CMS system, select the system menu area in the upper left corner of the screen.

5. Select System Setup → enter the password →select the Telemetry tab→ select Program.

7. Click Free Connected Channel. The following dialog box displays.

8. Connect the Programming cable to the new Telepack 608. Inset the batteries to the Telepack. After
inserting the batteries, the LA and the RA lights are going to turn ON and wait for them to turn OFF.

9. Click Program. When a confirmation message appears, click OK. The message “Wireless device
programmed successfully” displays.

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NOTE

 For how to admit Panorama Telepack 608, refer to 5.3 Admitting Panorama Telepack 608 to
BeneVision CMS.

5.5 Programming Tel-100/200 and TD 60 Transmitters


1. Connect a programming cable to COM 1 of the CentralStation

2. Connect the programming cable to the SpO2 connector of the Telepack.

3. From the CMS system, select the system menu area in the upper left corner of the screen.

4. Select System Setup →Factory Maintenance →enter the password →select the Frequency

Setup tab, and then click the Frequency Setup button.

5. Click the Scan the Frequency Information button.

6. Select a channel, and then click Program. The following figure serves as an example.

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7. Program the frequency according to the screen prompts.

NOTE

 The programmed frequency will take effect after the telemetry transmitter is restarted.

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FOR YOUR NOTES

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6 McAfee Application Control
6.1 Installation
For the CMS with McAfee Application Control software (Optional), the installation of McAfee Application
Control will be required.

1. Re-start the CMS host, and access the CMS screen.

2. Start Windows Task Manager, and then select the Processes tab.

3. End the “Master.exe” process, and then close the Windows Task Manager window to return the OS
desktop.

4. Open McAfee Solidifier and choose a setup package as per your OS:

 For Windows 7 Professional SP1(64bit), select setup-win-7-2008r2-amd64-***.exe

 For Windows 7 Professional SP1(32bit),select setup-win-7-x86-***.exe

 For Windows Server 2016 Standard(64bit), Windows 10 LTSB 2016 and WIN 10 Ent 2019 LTSC Value and
Windows Server 2019 Standard(64bit),select setup-win-8-10-2012-amd64-8.3.2.133.exe

6. Right click the setup file and select the Run as administrator option to enter the Installation Wizard
window.

7. Click the Next button.


The License Agreement window displays.

8. Select the I accept the terms in the license agreement option, and then click the Next button.

9. In the Customer Information window, input the information as follows:

 User Name: input “cmsuser”.

 Organization: input “hospital”

 Serial Number: input the serial number listed on the Solidcore authorization label. (The Solidcore
authorization label is located on the zippered plastic bag of the CD /USB stick for the CMS system
software)

10. After input the information, click the Next button.

11. In the subsequent steps of the installation, the configurations are set by default.

NOTE

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 Different OS should apply to different McAfee versions: McAfee6.2.0.498 for window7 and
McAfee7.0.1.462 for windows server 2012. McAfee8.3.2 for Windows 10 LTSB, Windows 10
LTSC and Windows2016 server and Windows2019 server.

6.2 Enabling the Solidifier


1. Once the installation is complete, double click the icon of McAfee Solidifier Command Line on the desktop.
Then the following McAfee Command Line window displays.

2. Input “sadmin so” in the command line window, and press the “Enter” key. The computer performs
solidification scan.

NOTE

 The solidification scan will take more than one hour.

3. After the scan is done, input “sadmin enable” in the command line window, and press the “Enter” key.
At this moment, a message indicates that Solidcore will run after the computer restarts.

4. Input commands below for windows 7 and press enter button:

“sadmin updaters add CMSStation.exe”

“sadmin updaters add CentralStation.exe”

“sadmin updaters add MasterServer.exe”

“sadmin updaters add MultiBackend.exe”

“sadmin updaters add MLDAPServer.exe”

“sadmin updaters add LocalDataServer.exe”

“sadmin updaters add LogExporter.exe”

“sadmin updaters add ConfigServer.exe”

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“sadmin updaters add PrintServer.exe”

5. Input commands below for McAfee8.3.2:

“sadmin features disable mp-casp”

“sadmin features list”

6. Re-start the CMS host after the above operations are finished.

7. Enter the CMS screen, and then press the group keys “Ctrl+Alt+Del” to start Windows Task Manager.

8. Select the Processes tab, and then end the “Master.exe” process.

9. Close Windows Task Manager, and return to the OS desktop.

10. Double click the “McAfee Solidifier Command Line” icon on the desktop to access to the McAfee
Command Line window.

11. Input the “sadmin status” to check whether the Solidcore is in the “Enabled” state or not, as shown in the
following figure.

Solidcore state

If the state is correct, it indicates that the installation is complete.

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WARNING
 Ensure that the operating environment of CMS is free from virus before the installation of
Solidcore. Otherwise, the CMS may break down after the installation of Solidcore.

NOTE

 The above-mentioned installation is required only when you select to install the software of
Solidcore S3 Control.

 Perform the installation of Solidcore S3 Control after other software is installed.

 Perform commands below in sequence for McAfee8.3.2:

sadmin so

sadmin enable

sadmin features disable mp-casp

6.3 Adding or Editing Additional Applications


If applications have to be added, deleted or updated after the installation of Solidcore S3 Control, you can
perform updates either via admin bu/sadmin eu or via sadmin disable and sadmin enable.
“admin bu/sadmin eu” is used when you perform authorized software updates on a protected system. “sadmin
disable/ sadmin enable” is used when you perform software updates on unprotected system. Compared with
sadmin disable/ sadmin enable, admin bu/sadmin eu can save some time when you perform updates.

Other commonly used commands of McAfee Solidifier include:

 sadmin help: used to view the commonly used commands;

 sadmin status: used to view the status of McAfee.

 sadmin features list: used to view the functionality of McAfee.

6.3.1 Performing Updates via sadmin bu and sadmin eu


1. Double click the icon of McAfee Solidifier Command Line on the desktop and the corresponding window
will display.

2. Input "sadmin bu" in the command line, press the “Enter” key, and then restart the PC.
The Solidcore control is disabled. You can add or delete the additional applications.

3. Input “sadmin eu” in the command line, press the “Enter” key, and then restart the PC.

6-4 BeneVision Central Monitoring System Service Manual


6.3.2 Performing Updates via sadmin disable and sadmin enable
1. Double click the icon of McAfee Solidifier Command Line on the desktop and the corresponding window
will display.

2. Input "sadmin disable" in the command line, press the “Enter” key, and then restart the PC.
The Solidcore control is disabled. You can add or delete the additional applications.

3. Double click the icon of McAfee Solidifier Command Line on the desktop, and then input "sadmin so" to
scan all of applications.

4. Input “sadmin enable” in the command line, press the “Enter” key, and then restart the PC.

BeneVision Central Monitoring System Service Manual 6-5


FOR YOUR NOTES

6-6 BeneVision Central Monitoring System Service Manual


7 Connection Diagrams for Host, Remote Display, and
KVM

7.1 Overview
The CMS supports the remote display, audio, and keyboard/mouse operation with the source from local CMS.

This section describes the connection diagrams for Kontron KISS 2U host, HP 800G1/G2/800G3/800G4 , HP
600G3/600G4 DM host, ELO display and HPE220T/ HPE230T display

In the connection diagrams for Kontron KISS 2U and HP 800G1/800G2/800G3/800G4, four touch displays are
used for illustration only. If you need to connect one, two, or three touch displays, you do not need to
configure all of the ports for the four touch displays. Please connect the desired number of touch displays by
referring to the connection diagrams below.

NOTE

 Install the touchscreen driver only after all the connections are complete.

In the connection diagrams in this section, if a USB toVGA adapter (023-000766-00) is required, you need to
install the adapter driver before proceeding to specific installation procedures in each subsection..

BeneVision Central Monitoring System Service Manual 7-1


7.2 Installing Kontron KISS 2U and ELO-CE750/CE750A KVM
Connection Diagram

Audio

Keyboard/Mouse Audio
Keyboard/Mouse
VGA Cable
USB Cat 5e Cable Touch Display
Local 1
Remote 1
DP to VGA Adapter CE750 L
DP CE750 R
(023-000214-00)
RS-232 Cable
USB to RS-232 Adapter+RS-232 Cable (Accompanied in Elo)
USB
(023-000739-00+300A-10-08997)

VGA Cable
Cat 5e Cable
Touch Display
Local 2 Remote 2

DP DP to VGA Adapter CE750 L


(023-000214-00) CE750 R
RS-232 Cable
USB to RS-232 Adapter+RS-232 Cable (Accompanied in Elo)
USB
(023-000739-00+300A-10-08997)
Kontron 2U

VGA Cable
Cat 5e Cable
Touch Display

Local 3 Remote 3

DP to VGA Adapter CE750 L


DP CE750 R
(023-000214-00)
RS-232 Cable
(Accompanied in Elo)
USB to RS-232 Adapter+RS-232 Cable
USB
(023-000739-00+300A-10-08997)

VGA Cable
Cat 5e Cable
Touch Display
Remote 4
Local 4

DVI DVI to VGA Adapter CE750 L CE750 R


(Accompanied in Kontron) RS-232 Cable
(Accompanied in Elo)

USB USB to RS-232 Adapter+RS-232 Cable


(023-000739-00+300A-10-08997)

As shown in this figure, a USB to RS-232 adapter (023-000739-00) is required. Before using this adapter, you
need to insert the adapter CD into the CD ROM and run the “Setup.exe” program to install the adapter driver.
The touch displays as shown in the figure above only refer to the ELO touch display.
CE750 KVM and CE750A KVM cannot be used simultaneously.

Installation Procedures

The following installation procedures are illustrated on the Kontron KISS 2U.

Tools Required:

 KVM extender (CE750R, CE750L) 023-000773-00

 DP-to-VGA adapter 023-000214-00

 USB-to-VGA adapter 023-000766-00

 RS-232 cable 300A-10-08997

 USB-to-RS232 adapter 023-000739-00

7-2 BeneVision Central Monitoring System Service Manual


1. Connect the Local 1 devices to CE750L.

a. Connect one end of the DP-to-VGA adapter to the DP1 port of Kontron KISS 2U host.

b. Connect the yellow end of the CE750L accompanying cable to the CE750 input port.

c. Connect the VGA port of the CE750L accompanying cable to the DP-to-VGA adapter.

d. Connect the USB port of the RS-232 adapter to the USB 3.0 port of the Kontron KISS 2U host, and the
other end to CE750L.

e.Connect the USB port of the CE750L accompanying cable to the USB 2.0 connector of Kontron KISS 2U
host.

f. Connect the audio port of the CE750L accompanying cable to the audio port of the Kontron KISS 2U
host.

2. Connect the Remote 1 devices to CE750R.

a.Connect the RS-232 port of touchscreen to the RS-232 port of CE750R by the touchscreen
accompanying cable.

b. Connect the VGA port of touchscreen with the VGA port of CE750R by the touchscreen accompanying
cable.

c. Connect the audio port of touchscreen with the audio port of CE750R by the touchscreen
accompanying cable.

d. Connect the keyboard and mouse to the USB port of CE750R.

3. Connect the Local 2 devices to CE750L.

Repeat the operation a-d of Step 1.

4. Connect the Remote 2 devices to CE750R

Repeat the operation a-b of Step 2.

5. Connect the Local 3 devices to CE750L.

Repeat the operation a-d of Step 1.

6. Connect the Remote 3 devices to CE750R.

Repeat the operation a-b of Step 2.

7. Connect the Local 4 devices to CE750L.

a.Connect the DVI-to-VGA adapter to DVI port of Kontron KISS 2U host.

b. Connect the VGA port of the CE750L accompanying cable to the DVI-to-VGA adapter.

c. Connect one end of USB-to-RS-232 adapter to the USB 3.0 port of Kontron KISS 2U host, the other end to
RS-232 cable.

d. Connect the RS-232 cable to CE750L.

8. Connect the Remote 4 devices to CE750R.

Repeat the operation a-b of Step 2.

BeneVision Central Monitoring System Service Manual 7-3


9. Connect CE750L to CE750R by a network cable.

10. Install touchscreen driver. Refer to 3.5.24 Touchscreen Driver Installation (Optional).

CAUTION
 If recorder is extended for remote operation, the serial port of CE750L must be connected to
the COM1 port of Kontron KISS 2U.

 If paging is extended for remote operation, the serial port of CE750L must be connected to
the COM2 port of Kontron KISS 2U.

NOTE

 The CMS supports VGA video extension. The recommended equipment is ATEN KVM
Extender CE750.

 The remote display equipment is required to support a resolution of 1280×1024 pixels. The
max distance that a remote display can be connected is 650 feet.

 Please refer to the accompanying documents for the detailed operations, installation,
specifications and precautions of VGA video transmission equipment.

 The CE750 KVM extender does not support remote USB storage. To support the remote USB
storage, you need install a USB extender.

7-4 BeneVision Central Monitoring System Service Manual


7.3 Installing HP 800G1/800G2/800G3 and ELO-CE750/CE750A

KVM
Connection Diagram
Audio

Keyboard/Mouse Audio
Keyboard/Mouse
VGA Cable
USB Cat 5e Cable Touch Display
Local 1
Remote 1
DP to VGA Adapter CE750 L
DP CE750 R
(023-000214-00)
RS-232 Cable
USB to RS-232 Adapter+RS-232 Cable (Accompanied in Elo)
USB
(023-000739-00+300A-10-08997)

VGA Cable
Cat 5e Cable
Touch Display
Local 2 Remote 2

DP DP to VGA Adapter CE750 L


(023-000214-00) CE750 R
RS-232 Cable
HP 800G1/HP800G2

USB to RS-232 Adapter+RS-232 Cable (Accompanied in Elo)


USB
(023-000739-00+300A-10-08997)

VGA Cable
Cat 5e Cable
Touch Display
Remote 3
Local 3

USB to VGA Adapter CE750 L CE750 R


USB
(023-000214-00) RS-232 Cable
(Accompanied in Elo)

USB to RS-232 Adapter+RS-232 Cable


USB
(023-000739-00+300A-10-08997)

VGA Cable
Cat 5e Cable
Touch Display
Remote 4
Local 4
VGA to VGA Adapter
VGA (Accompanied in CE750 L CE750 R
RS-232 Cable
HP800G1/800G2) (Accompanied in Elo)

USB USB to RS-232 Adapter+RS-232 Cable


(023-000739-00+300A-10-08997)

The touch displays as shown in the figure above only refer to the ELO touch display. CE750 KVM and CE750A
KVM cannot be used simultaneously.

Installation Procedures

The following installation procedures are illustrated on the Kontron KISS 2U.

Tools Required:

 KVM extender (CE750R, CE750L) 023-000773-00

 DP-to-VGA adapter 023-000214-00

 USB-to-VGA adapter 023-000766-00

 RS-232 cable 300A-10-08997

 USB-to-RS232 adapter 023-000739-00

BeneVision Central Monitoring System Service Manual 7-5


1. Connect the Local 1 devices to CE750L.

a.Connect one end of the DP-to-VGA adapter to the DP1 port of HP 800G1/800G2/800G3 host.

b. Connect the yellow end of the CE750L accompanying cable to the CE750 input port.

c. Connect the VGA port of the CE750L accompanying cable to the DP-to-VGA adapter.

d. Connect the USB port of the RS-232 adapter to the USB 3.0 port of the HP 800G1/800G2/800G3 host,
and the other end to CE750L.

e.Connect the USB port of the CE750L accompanying cable to the USB 2.0 connector of HP
800G1/800G2/800G3 host.

f. Connect the audio port of the CE750L accompanying cable to the audio port of the HP
800G1/800G2/800G3 host.

2. Connect the Remote 1 devices to CE750R.

a.Connect the RS-232 port of touchscreen to the RS-232 port of CE750R by the touchscreen
accompanying cable.

b. Connect the VGA port of touchscreen with the VGA port of CE750R by the touchscreen accompanying
cable.

c. Connect the audio port of touchscreen with the audio port of CE750R by the touchscreen
accompanying cable.

d. Connect the keyboard and mouse to the USB port of CE750R.

3. Connect the Local 2 devices to CE750L.

Repeat the operation a-d of Step 1.

4. Connect the Remote 2 devices to CE750R

Repeat the operation a-b of Step 2.

5. Connect the Local 3 devices to CE750L.

a.Connect the USB-to-VGA adapter to USB port of HP 800G1/800G2/800G3 host.

b. Connect the VGA port of the CE750L accompanying cable to the VGA-to-VGA adapter.

c. Connect one end of USB-to-RS-232 adapter to the USB 3.0 port of HP 800G1/800G2/800G3 host, the
other end to RS-232 cable.

d. Connect the RS-232 cable to CE750L.

6. Connect the Remote 3 devices to CE750R.

Repeat the operation a-b of Step 2.

7. Connect the Local 4 devices to CE750L.

a.Connect the VGA-to-VGA adapter to VGA port of HP 800G1/800G2/800G3 host.

b. Connect the VGA port of the CE750L accompanying cable to the VGA-to-VGA adapter.

c. Connect one end of USB-to-RS-232 adapter to the USB 3.0 port of HP 800G1/800G2/800G3 host, the
other end to RS-232 cable.

7-6 BeneVision Central Monitoring System Service Manual


d. Connect the RS-232 cable to CE750L.

8. Connect the Remote 4 devices to CE750R.

Repeat the operation a-b of Step 2.

9. Connect CE750L to CE750R by a network cable.

10. Install touchscreen driver. Refer to 3.5.24 Touchscreen Driver Installation (Optional).

CAUTION
 If recorder is extended for remote operation, the serial port of CE750L must be connected to
the COM1 port of HP 800G1/800G2/800G3.

 If paging is extended for remote operation, the serial port of CE750L must be connected to
the COM2 port of HP 800G1/800G2/800G3.

NOTE

 The CMS supports VGA video extension. The recommended equipment is ATEN KVM
Extender CE750.

 The remote display equipment is required to support a resolution of 1280×1024 pixels. The
max distance that a remote display can be connected is 650 feet.

 Please refer to the accompanying documents for the detailed operations, installation,
specifications and precautions of VGA video transmission equipment.

 The CE750 KVM extender does not support remote USB storage. To support the remote USB
storage, you need install a USB extender.

BeneVision Central Monitoring System Service Manual 7-7


7.4 Installing HP 800G1/800G2/800G3/800G4/HP 600G3/600G4

and HP E230T/220T
Connection Diagram (Connecting Displays to Hosts Directly via a USB Cable)

USB Cable
USB
Accompanied in HP E220T

VGA to VGA Cable HP E220T(023-001342-00)


VGA
Accompanied in HP E220T
HP EliteDesk 800 G1/G2/G3 SFF Business PC

Display 1
DP DP to DP Cable
Accompanied in HP E220T
HP E220T(023-001342-00)
Display 2

USB Cable
USB
Accompanied in HP E220T

USB Cable
USB
Accompanied in HP E220T

DP DP to DP Cable HP E220T(023-001342-00)
Accompanied in HP E220T
Display 3

USB

USB

RS-232 RS-232 Cable(300A-10-08997)


Recorder
Accompanied in Recorder

7-8 BeneVision Central Monitoring System Service Manual


Installation Procedures

The following installation procedures are illustrated on the HP 800G1/800G2/800G3/800G4/HP 600G3/600G4

1. Connect the VGA port of Display 1 to the VGA port of the host via a VGA cable. Connect the USB port of the
Display 1 to the USB port of the host via a USB cable.

2. Connect the DP port of Display 2 to the DP port of the host via a DP cable. Connect the USB port of the
Display 2 to the USB port of the host via a USB cable.

3. Connect the DP port of Display 3 to the DP port of the host via a DP cable. Connect the USB port of the
Display 3 to the USB port of the host via a USB cable.

Connection Diagram (Connecting Displays to Hosts in Series via a USB Cable)

USB Cable
USB
Accompanied in HP E220T

VGA to VGA Cable


VGA
Accompanied in HP E220T
HP EliteDesk 800 G1/G2/G3 SFF Business PC

Display 1
USB Cable
USB HP E220T(023-001342-00) Accompanied in HP E220T

DP DP to DP Cable
Accompanied in HP E220T

Display 2

HP E220T(023-001342-00) USB Cable


USB Accompanied in HP E220T

DP DP to DP Cable HP E220T(023-001342-00)
Accompanied in HP E220T
Display 3
USB

USB

RS-232 RS-232 Cable(300A-10-08997)


Recorder
Accompanied in Recorder

BeneVision Central Monitoring System Service Manual 7-9


Installation Procedures

The following installation procedures are illustrated on the HP 800G1/800G2/800G3/800G4/Hp 600G3/600G4

1. Connect the VGA port of Display 1 to the VGA port of the host via a VGA cable. Connect the USB port of the
Display 1 to the USB port of the host via a USB cable.

2. Connect the DP port of Display 2 to the DP port of the host via a DP cable. Connect the USB port of Display
2 to the USB port of Display 1 via a USB cable.

3. Connect the DP port of Display 3 to the DP port of the host via a DP cable. Connect the USB port of the
Display 3 to the USB port of Display 2 via a USB cable.

7-10 BeneVision Central Monitoring System Service Manual


8 System Recovery
8.1 Overview
The central monitoring system (CMS) is installed in the dual hard disks computer. When one of the dual hard
disks fails, replace the faulty disk with a new one. The new disk recovers automatically.

When both hard disks fail, perform the following procedure:

8.2 HDD Replacement Procedure


8.2.1 Tools Required
 Software:

 801-300B-00010-00 DPM CMS FRU HD IMAGE

 115-047955-00 BeneVision CMS SOFTWARE TOOLS

 115-047956-00 BeneVision CMS SYSTEM SOFTWARE

 115-012226-00 MCAFEE Application Control

 110-006106-00 Windows 10 Enterprise LTSB(EN)

 110-006201-00 BeneVision GHO Recovery Tool(Ser Mode)

 110-006202-00 BeneVision GHO Recovery Tool(App Mode)

 110-008638-00 WIN 10 Ent 2019 LTSC Value APP

 110-008642-00 McAfee Application Control APP(8.3.2)

 110-010040-00 Barrier Software App

 110-010041-00 BeneVision TIB Recovery Tool EN(App Mode)

 Hardware:

 Screw driver with TORX T15 Bit or large flat blade screwdriver.

 Replacement Hard Drive/s PN 0992-00-0287 Seagate 500 GB and PN 023-001203-00 Western Digital
500GB for HP 800G1/800G2/800G3/800G4 host

 Replacement Hard Drive/s PN 023-001203-00 Western Digital 500GB for Kontron KISS 2U host

NOTE

BeneVision Central Monitoring System Service Manual 8-1


 801-300B-00010-00 is not for sale. It is a Mindray service tool.

 In a BeneVision CMS RAID configuration both drives must be the exact same type.

8.2.2 Rebuilding a Defective Hard Drive


1. Turn off the computer and replace the defective hard drive.

2. Turn on the computer. Wait until the computer boots up into the CMS operations.

3. Select the system menu area in the upper left corner of the CMS screen.

4. Select System Setup → Factory Maintenance (enter the password).


5. Click Exit to Windows.

6. In the windows desktop double click on the hard drive icon displayed at the bottom right of the
screen. The Intel ®Rapid Storage Technology window will open.

7. On the left side of the screen, click Rebuild to another disk.

8-2 BeneVision Central Monitoring System Service Manual


8. The Rebuild Volume warning message will come up. Click on SATA Disk on Controller X, Port X (466 GB)
option.

9. Click Rebuild.

The volume starts rebuilding and the page refreshes displaying the progress of the operation. At this point the
Central Station can be rebooted into the CMS operations.

NOTE

 In a BeneVision CMS RAID configuration,both drives must be of the exact same type.

8.2.3 Replacing Both Hard Drives in a RAID Configured BeneVision CMS


You need to complete sections 8.2.3.1 Replacing Hard Drives and Setting BIOS, 8.2.3.3 Installing the
Windows 7/10/server 2016 Operating System and Driver, 8.2.3.4 Activating and Configuring the Windows 7
Operating System, and 8.2.3.6 Installing the BeneVision Dongle Driver to replace the hard drives in a RAID
configured BeneVision CMS.

NOTE

 Drives must be of the same manufacture and size.

8.2.3.1 Replacing Hard Drives and Setting BIOS(Windows 7)

1. Replace both Hard Drives.

2. Turn on computer.

3. When the first screen is displayed, press ctrl-I on the keyboard to enter the Intel Rapid Storage
Technology Main Menu screen.

BeneVision Central Monitoring System Service Manual 8-3


4. Select Create RAID Volume. (You will delete everything on the hard drives if they already have
information stored on them.)

5. Accept default name, then select RAID1 (Mirror) for the RAID Level, and finally select Create Volume.

8.2.3.2 Replacing Hard Drives and Setting BIOS(Windows 10)

For 800G2/800G3/600G3/600G4

1. Replace both Hard Drives.

2. Turn on the computer.

3. When the first screen is displayed, press F3 on the key to enter the Intel Rapid Storage Technology
screen.

4. Click Intel(R) Rapid Storage Technology.

5. Click Create RAID Volume and then move to RAID.

6. Select RAID1(Mirror),and then move to Select Disks.

7. Select X to make two disks selected, as shown below.

8-4 BeneVision Central Monitoring System Service Manual


8. Click Create Volume. When disk array is done successfully. press Esc to return back to the main page.

9. Select Exit to a query page.

10. Select Yes to exit.

BeneVision Central Monitoring System Service Manual 8-5


For KISS 2U

1. Replace both Hard Drives.

2. Turn on the computer.

3. When the first screen is displayed, press F2 on the keyboard to enter the BIos Main Menu screen.

4. Select 1. Create RAID Volume. If a RAID volume already exists, select 2. Delete RAID Volume first.

5. Select RAID1 (Mirror) for RAID Level. Leave other items unchanged with the default value.

6. Upon completion of setting, select Create Volume.

7. In the dialog that pops up, select Y.

8-6 BeneVision Central Monitoring System Service Manual


8. Upon completion of creation, select 6. Exit.

BeneVision Central Monitoring System Service Manual 8-7


For HPE DL360 Gen9

1. Replace both Hard Drives.

2. When the following screen appears, select F10.

3. Select Perform Maintenance.

8-8 BeneVision Central Monitoring System Service Manual


BeneVision Central Monitoring System Service Manual 8-9
8-10 BeneVision Central Monitoring System Service Manual
BeneVision Central Monitoring System Service Manual 8-11
4. Select Create RAID Volume. (You will delete everything on the hard drives if they already have
information stored on them.)

5. Accept default name, then select RAID1 (Mirror) for the RAID Level, and finally select Create Volume.

8-12 BeneVision Central Monitoring System Service Manual


8.2.3.3 Installing the Windows 7/10/server 2016 Operating System and Driver

You can follow one of the following two methods to install the Windows 7 operating system and driver.

 Recover the Windows 7 HDD image

 Install the Windows7 operating system CD and driver

Recovering DL20Gen10 whole HDD with WinPE

To recover your system:

1. Attach the external drive if it contains the backup to be used for recovery and make sure that the drive is
powered on.

2. Boot from WINPE(G-110-010041-00 BeneVision TIB Recovery Tool EN(App Mode)), Wait while the bootable
environment is loading, the windows appears:

3. Input 3, Acronis True Image window appears:

BeneVision Central Monitoring System Service Manual 8-13


4. On the Home screen, select ‘My disks’ below Recover.

5. Select the system disk or partition backup to be used for recovery.

If the backup is not displayed, click Browse and specify path to the backup manually (G-110-009874-00
WIN 10 Ent 2019 LTSC TIB(HPE DL20Gen10\DL20Gen10_system_full.tib).

8-14 BeneVision Central Monitoring System Service Manual


BeneVision Central Monitoring System Service Manual 8-15
6. Select backup file, then click 'next'.

7. Select Recover whole disks and partitions at the Recovery method step,then click Next

8-16 BeneVision Central Monitoring System Service Manual


8. On What to recover screen locate the system disk and mark the checkbox next to it. To avoid unnecessary
configuration steps further in the wizard, click on the checkbox next to the disk title, e.g. "Disk 1", then
click 'next'

BeneVision Central Monitoring System Service Manual 8-17


9. Review the "Destination of Disk 1" and click Next if it is correct. Otherwise, change the settings as required
before clicking Next. Changing the settings will be needed when recovering to the new hard disk of a
different capacity.( note: HP DL20 Gen10)

8-18 BeneVision Central Monitoring System Service Manual


10. check the recovery disk information, the size of HP DL20 Gen10 is 931.5GB and the HP DL20 Gen10
description is HPE Logical Volume 1.80, the click 'ok'.

11. Carefully read the summary of operations at the Summary step. Having checked the summary click
'Proceed' to start recovery.

BeneVision Central Monitoring System Service Manual 8-19


12. It take 8 minutes to recovery the file , please wait.

13. When the operation finishes,the windows appears,then click 'OK'.

Recovering DL20Gen10 DISK C with WinPE

To recover your system:

1. Attach the external drive if it contains the backup to be used for recovery and make sure that the drive is
powered on. (note: Insert the U disk storing WINPE and insert the portable storage device storing
DL20Gen10_system_C.tib.)

2. Boot from WINPE (G-110-010041-00 BeneVision TIB Recovery Tool EN(App Mode)), Wait while the bootable
environment is loading, the windows appears.

8-20 BeneVision Central Monitoring System Service Manual


3. Input 3, Acronis True Image window appears:

BeneVision Central Monitoring System Service Manual 8-21


4. On the Home screen, select ‘My disks’ below Recover:

5. Select the system disk or partition backup to be used for recovery.

If the backup is not displayed, click Browse and specify path to the backup manually. (G-110-009874-00
WIN 10 Ent 2019 LTSC TIB(HPE DL20Gen10\DL20Gen10_system_C.tib).

8-22 BeneVision Central Monitoring System Service Manual


6. Select backup file, then click 'next'.

BeneVision Central Monitoring System Service Manual 8-23


7. Select Recover whole disks and partitions at the Recovery method step:

8. On What to recover screen locate the system disk and mark the checkbox next to it. To avoid unnecessary
configuration steps further in the wizard, click on the checkbox next to the disk title, e.g. "Disk 1", then
click 'next'

8-24 BeneVision Central Monitoring System Service Manual


9. check 'Next'.

BeneVision Central Monitoring System Service Manual 8-25


10. check 'Next'.

11. check "Next".

8-26 BeneVision Central Monitoring System Service Manual


12. Select the "Destination of Disk 3" and click Next.

13. check "Next".

BeneVision Central Monitoring System Service Manual 8-27


14. It take 8 minutes to recovery the file, please wait.

15. When the operation finishes, the windows appears, then click 'OK'.

Recovering the Windows 10 SSD and HDD images

Here we take 400G7 as an example to illustrate how to recover Windows 10 SSD and HDD images.
You need to recover SSD image and HDD image separately.
Tools required:
 400G7_System_full.gho: the SSD image, located in disk C.
 400G7_Data_full.gho: the HDD image, located in disk D.

Follow this procedure to recover the Windows 10 SSD image in disk C:

1. Plug the recovery USB stick into the computer.

2. Turn on the computer.

3. When the first screen is displayed, press F9 button on the keyboard and then select USB disk.

4. When the following screen is displayed, enter 3 to start Ghost software.

8-28 BeneVision Central Monitoring System Service Manual


5. Choose Local  Disk  From Image on the Sysmantec Ghost screen.

6. Choose 400G7_System_full.GHO as the image file and then click Open.

BeneVision Central Monitoring System Service Manual 8-29


7. Choose the computer hard disk as the destination hard disk, and then click OK.

8. Click OK.

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9. Click Yes in the popup dialog to start recovering.

10. After finishing recovering, choose Continue.

Follow this procedure to recover the Windows 10 HDD image in disk D:

1. Choose Local  Disk  From Image on the Sysmantec Ghost screen.

2. Choose 400G7_Data_full.GHO as the image file and then click Open.

3. Choose the computer hard disk as the destination hard disk, and then click OK.

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4. Click OK.

5. Click Yes in the popup dialog to start recovering.

6. After finishing recovering, choose Continue.

7. Exit ghost.exe.

8. Enter 4 to restart the computer.

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Recovering the Windows 10 HDD Image

Tools required:

 Recovery tool (PN : 110-006201-00) used to make the recovery USB stick.

 HP 800G3/HP 800G4/HP 800G2/HP 600G3/HP 600G4, KISS 2U, HPE DL360 GEN9/ HPE DL360 GEN10

Follow this procedure to recover the Windows 10 HDD image:

1. Plug the recovery USB stick into the computer.

2. Turn on the computer.

3. When the first screen is displayed, press the following button on the keyboard and then select USB disk.

 For HP 800G3/HP 800G4/HP 800G2/HP 600G3/HP 600G4, press F9.

 For KISS 2U, press F5.

4. When the following screen is displayed, enter 1.

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5. When the following screen is displayed, enter y.

Recovering the Windows server 2016 HDD Image (HPE DL360 GEN9)

1. Plug the recovery USB stick into the computer.


2. Turn on the computer.
3. When the following screen is displayed, press F11 on the keyboard.

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4. When the following screen is displayed, select the USB stick plugged.

5. When the following screen is displayed, enter 1.

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6. When the following screen is displayed, enter y.

Recovering the Windows 7 HDD Image

1. Plug the USB stick containing the Windows 7 HDD image (P/N 801-300B-00010-00), into the USB port on
the back of the computer.

2. Exit the Intel® Rapid Storage Technology program, the system will go through its normal boot sequence.
Press “F9” (for HP800G1/800G2/800 G3/800G4) or “F5” (for Kontron KISS 2U) to access the Boot Menu. The
system will ask for a password. Type in the password and press “Enter”.

3. Highlight “USB Device” by pressing the up and down arrows. Press +” to move it up to the first spot. Press
F10 to save the settings.

4. After the BeneVision CMS boots from the USB drive hit ok at the Symantec Ghost Splash Screen. This may
take several minutes.

5. When the “About Symantec Ghost” prompt screen appears, click OK to proceed.

6. From the Symantec Ghost menu, select Local → Disk → From Image.

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7. When the prompt opens, click on the “Look in:” dialog to select the corresponding USB drive which
contains the ghost image. As an example, in the image below the files are located on the G Drive.

8. Select the WIN.GHO file located under the “HP 8380 RAID WIN 7” folder. For KISS and 800G1/G2, the
WIN.GHO file is located under the “EN-WIN” folder of Disc E.

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9. Click on the WIN.GHO file to select the actual ghost file.

10. When prompted, select the destination drive to install the operating system which is the “Intel Raid”
volume as shown in the figure below.

11. In the next screen, the dialog will show the destination drive details. Click OK to accept all default values.

12. Click Yes to acknowledge that the destination drive will be erased during the ghosting process.

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13. Allow the ghosting process to complete. While the process is underway, the dialog window will show its
progress from 0% to 100% as well as an estimated time remaining to complete the task.

14. When the ghosting process is finished, click Continue to close the Clone Complete dialog window.

15. Select Quit to exit from the Norton Ghost program. If a popup dialog windows asks for confirmation to
quit, click Yes.

16. Unplug the USB stick containing the ghosting images from the back of the machine.

17. Restart the computer by holding down the power button to turn off the PC, and then turn it back on.
Once the computer has restarted allow the computer to start normally and display the Windows desktop.

Installing the Windows 7 Operating System CD

1. Insert the Windows7 OS installation CD (115-034049-00).

2. When "Press any key to boot from CD…" appears on the screen, press any key. The following screen is
displayed.

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3. Press the Enter key.

4. When the following screen appears, select I accept the license terms, and click Next.

5. When the following screen appears, select Custom (advanced).

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6. When the following screen appears, select Disk 0 Partition 1:SYSTEM, and then click the Next button to
start installation. Wait patiently for completion of the installation.

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7. When the following screen appears, enter the username "cmsuser" and computer name "cmsuser-PC",
and then click Next.

8. When the following screen appears, click Next and do not enter the password.

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9. Enter the product key which is displayed on the Windows License label attached to the host. Then click
Next.

10. When the following screen appears, select Use recommended settings.

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11. When the following screen appears, set time and time zone as shown below. Select Automatically
adjust clock for Daylight Saving Time, and then click Next.

Upon completion of settings, the following screen is displayed.

12. Remove the Windows7 OS installation CD from the CD-ROM drive and keep it properly. Then plug the
Windows 7 patch CD (115-034050-00).
13. Run the "install all.bat" file under the "WIN7 English hotfix" folder in the root directory of the patch CD to
execute patch installation.

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14. Upon completion of installation, restart the computer.
15. Remove the patch CD from the CD-ROM drive and keep it properly. Up to now, installation of the
operating system is complete.

After installing the operating system, you need to close the automatic update function of the operation system
by following the steps below.
1. Select Start → Control Panel → System and Security →turn automatic updating on or off.
2. When the following screen is displayed, select Never check for updates from the drop-down list of
Important Updates.
3. Click OK to save the settings.

Installing the Driver

After finishing installing the Windows 7 Operating System, you need to install the driver to complete the entire
installation process.

Installing the Driver for HP800G1 Host


1. Place the driver CD that comes with the computer into the CD-ROM drive, and install the driver according
to the directory sequence of folder and the file sequence in the folder.
2. Always select Agree, Yes or Next during the installation. The computer must be restarted manually each
time a driver is installed.

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The following picture shows an example of the folder sequence: No. 1 > No. 2 > No. 3 > No. 4> No.5.

There are two driver installation files in the No.1 folder, as shown below. Install the No.1 motherboard
driver and No.2 USB3.0 driver in turn. The computer must be restarted each time a driver is installed.

3. Run the graphics card driver installation file in the No. 2 folder, and

restart the computer after installation is completed.

4. Run the audio driver installation file in the No. 3 folder, and

restart the computer after installation is completed.

5. Run the network card driver installation file in the No. 4 folder. When the

following installation screen is displayed, click the Install Drivers and Software button, and then always
click Next or Install. Restart the computer after installation is completed.

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There are two driver installation files in the No. 5 folder, as shown below.

6. Install the No.1 and No.2 driver installation files. Always click Next or Yes during installation. Restart the
computer after each file is installed.
7. After the computer starts completely, click the hidden icons in the lower right corner of the desktop. The
icon shown below should be available. "√" indicates normal operation of the dual hard disks.

The icon should be


available. "√"

Click

Installing the Driver for KISS 2U Host

1. Place the driver CD that comes with the computer into the CD-ROM drive, and install the driver according
to the directory sequence of folder and the file sequence in the folder.

2. Always select Agree, Yes or Next during the installation. The computer must be restarted manually each
time a driver is installed.

The following picture shows an example of the folder sequence: 1 > 2 > 3 > 4> 5> 6> 7> 8>9.

3. Run the motherboard driver in the 1-Chipset driver folder, and restart

the computer after installation is completed.

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4. Run the ME driver installation file in the 2-ME driver

folder. After installation is completed, exit through the interface below, and then restart the computer.

5. Run the graphics card driver installation file in the

folder under the 3-Graphics driver folder. Restart the computer after

installation is completed.

6. Run the USB3.0 driver installation file in the 4-USB3.0 driver folder. Restart the computer

after installation is completed.

7. Run the USB-to-VGA driver installation file in the folder under the

5-USB to VGA driver folder. Restart the computer after installation is completed.

8. Run the audio driver installation file in the 6-Audio driver folder, and restart the

computer after installation is completed. Since Kontron KISS 2U server is not provided a speaker, no sound
will be sent out in the power-on/off process after the audio driver is installed.

9. Run the network card driver installation file in the 7-Network driver folder. The

installation interface is shown below. Click the Install Drivers and Software button, and then always
select Next or Install. Restart the computer after installation is completed.

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10. Run the USB3.0 driver installation file in the 8-RAID driver folder.

Restart the computer after installation is completed.

11. Run the watchdog driver installation file in the 9-Watchdog driver folder, and

restart the computer after installation is completed.

After the computer starts completely, click the hidden icons in the lower right corner of the desktop. The icon
shown below should be available. "√" indicates normal operation of the dual hard disks.

The icon should be


available. "√"

Click

Installing the Driver for HP800 G2 Host (Windows 7 32-bit)

1. Place the driver CD that comes with the computer into the CD-ROM drive, and install the driver according
to the directory sequence of folder and the file sequence in the folder.

2. Always select Agree, Yes or Next during the installation. The computer must be restarted manually each
time a driver is installed. The following screen shows an example of the file list.

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3. Run NO1. sp72786 CHIP 32 64, install the motherboard driver, and restart the computer after installation is
completed.

4. Run NO2. Sp71459 realtek 32 64, install the audio driver, and restart the computer after installation is
completed.

5. Run NO3. Sp74234 USB3 32 64, install the USB3.0 driver, and restart the computer after installation is
completed.

6. Open the folder HP 800G2 WIN7 32, run NO4. Sp74742 NIC 32, install the network card driver, and restart
the computer after installation is completed.

7. Open the folder HP 800G2 WIN7 32, run NO5. Sp74567 intel VGA 32, install the graphics card driver, and
restart the computer after installation is completed.

8. Run mu_.net_framework_4.5_r2_x86_x64_1076098, and restart the computer after installation is


completed. Run NO6. Sp72775 AHCI 32 64 after the computer is restarted, install the dual-hard disk
control driver, and restart the computer after installation is completed.

9. After the computer starts completely, click the hidden icons in the lower right corner of the desktop. The
icon shown below should be available. "√" indicates normal operation of the dual hard disks.

The icon should be


available. "√"

Click

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10. Open the device manager, right-click PCI Serial Port under Other Devices, and select Update Driver
Software.

Right-click

11. When the following screen is displayed, select Browse my computer for driver software.

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12. Click Browse in the displayed window, select the NO7. SP72788 folder, and click Next to complete the
driver installation.

13. Restart the computer after installation is completed.

14. Open the device manager, right-click on PCI Simple Communications Controller under Other Devices, and
select Update Driver Software.

Right-clic
k

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15. Select Browse my computer for driver software from the pop-up window.

16. Click Browse in the displayed window, select the NO7. SP72788 folder and then click Next to complete
the driver installation.

17. Restart the computer after installation is completed.

Installing the Driver for HP800 G3 Host (Windows 7 32-bit)

1. Place the Windows 7 patch CD into the CD-ROM drive.

2. Run the “install all.bat” file. The computer restarts when the cmd window disappers from the screen.

3. Place the driver CD that comes with the computer into the CD-ROM drive, and install the driver according
to the directory sequence of folder and the file sequence in the folder.

4. Always select Agree, Yes or Next during the installation. The computer must be restarted manually each
time a driver is installed. The following screen shows an example of the file list.

5. Run NO2.sp78817 W10P64 W7P64 32 CHIP, install the motherboard driver, and restart the computer after
installation is completed.

6. Run Run NO3. Sp74234 USB3 32 64, install the USB3.0 driver, and restart the computer after installation is
completed.

7. Run NO5.sp78957 W7P32 NVIDIA GT720, install the Discrete graphics card driver, and restart the computer
after installation is completed.

8. Run NO6.sp79275 W10P64 W7P32 64 Conexant, install the audio driver, and restart the computer after
installation is completed.

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9. Run NO8.sp77773 W7P32 NIC, install the network card driver, and restart the computer after installation is
completed.

10. Run NO4.sp78848 W10P64 W7P32 64 MEI--choose, install the network card driver, and restart the
computer after installation is completed.

11. Run NO1.net_framework_4.5_r2_x86_x64_1076098, and restart the computer after installation is


completed. Run NO7.sp78880 W7P32 64 Rapid AHCI--, install the dual-hard disk control driver, and
restart the computer after installation is completed.

12. After the computer starts completely, click the hidden icons in the lower right corner of the desktop. The
icon shown below should be available. "√" indicates normal operation of the dual hard disks.

The icon should be


available. "√"

Click

13. Open the device manager, right-click Display adapters under Standard VGA Graphics Adapter, and select
Update Driver Software.

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14. When the following screen is displayed, select Browse my computer for driver software.

15. Click Let me pick form a list of device drivers on my computer, select the NO6.vgawin732
64SP81349\Graphics\ki121256 file, click ok,select Inter(R) HD Graphics 530 and click Next to complete
the driver installation.

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16. Restart the computer after installation is completed.

Installing the Driver for HP400 G7 Host (Windows 10 64-bit)

1. Place the Windows10 patch CD into the CD-ROM drive.

2. Run the “installpatch.bat” file. The computer restarts when the cmd window disappears from the screen.

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3. Place the driver CD that comes with the computer into the CD-ROM drive, and install the driver according
to the directory sequence of folder and the file sequence in the folder.

4. Always select Agree, Yes or Next during the installation. The computer must be restarted manually each
time a driver is installed. The following screen shows an example of the file list.

5. Run 01 sp104312chip.exe, install Chipset driver, and restart the computer after installation is completed.

6. Run 02 sp107673VGA.exe, install the VGA driver, and restart the computer after installation is completed.

7. Run 03 sp110164net.exe, install the Network driver, and restart the computer after installation is
completed.

8. Run 04 sp110167IME.exe, install the IME driver, and restart the computer after installation is completed.

9. Run 05 sp104303stroge.exe, install the storage driver, and restart the computer after installation is
completed.

10. Open the device management, right-click Unknown device, and select 06 ACP to update driver software..

Installing the Driver for HP800 G4 Host (Windows 10 64-bit)

1. Place the Windows10 patch CD into the CD-ROM drive.

2. Run the “install all.bat” file. The computer restarts when the cmd window disappers from the screen.

3. Place the driver CD that comes with the computer into the CD-ROM drive, and install the driver according
to the directory sequence of folder and the file sequence in the folder.

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4. Always select Agree, Yes or Next during the installation. The computer must be restarted manually each
time a driver is installed. The following screen shows an example of the file list.

5. Run Audio\Synaptics\Synaptics_TTCKB2\8.65.281.0\ install.cmd, install Audio driver, and restart the


computer after installation is completed.

6. Run Chipset\Intel\2018Intel_SS1TB2\1825.12.0.1144\ install.cmd, install the Chipset driver, and restart


the computer after installation is completed.

7. Run Chipset\Intel\IntelChip_RRXFB2\10.1.17667.8082\ install.cmd, install the Chipset driver, and restart


the computer after installation is completed.

8. Run \Graphics\Intel\IntelGrap_TTK8B2\24.20.100.6136\ install.cmd, install the Graphics driver, and restart


the computer after installation is completed.

9. Run InputDevices\Prolific\ProlificU_TT2WB2\3.8.18.0\ install.cmd, install the InputDevices driver, and


restart the computer after installation is completed.

10. Run Network\Intel\IntelI219_TTCCB2\12.17.10.6\install.cmd, install the network card driver, and restart
the computer after installation is completed.

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8.2.3.4 Activating and Configuring the Windows 7 Operating System

1. Open the Start menu in the lower left hand corner of the Windows Operating System. Right click on the
Computer menu and select Properties. In the dialog window that appears, click on the bottom of the
window over the text You must activate today. Activate Windows now.

2. When prompted, type in the Windows Product ID from the label that is affixed to the top of the machine.

3. Use the phone system for activation. Follow the onscreen instructions for dialing the phone number and
inputting the installation ID. Once the system validates the ID, type in the Confirmation ID. Follow the on
screen instructions to finish the activation process. At the conclusion of activation, exit back to the
Windows desktop.

4. Install the required software and drivers by referring to sections 3.3 Display Installation to 3.8 Installing a
Recorder

No recorder driver is needed. Recording can function directly after system software is installed.

NOTE

 Connect a recorder to COM1 port of the CMS host.

CMS System Software

5. Click on the Date and Time in the tray at the lower right hand corner of the screen.

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6. Click Change Time and Date Settings….

7. Select the Internet Time tab.

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8. Click Change Settings.

9. Uncheck the Synchronize with an Internet time server box. Then click OK.

10. In the Date and Time tab, select Change time zone….

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11. Uncheck the box labeled Automatically adjust clock for Daylight Saving Time. Then click OK.

12. From the Date and Time menu, click OK.

8.2.3.5 Activating and Configuring the Windows 10/Server 2016 Operating System

1. Press the Windows key and the R key simultaneous to open the Run window.

2. Enter cmd and then press the Enter key to bring up the command window.

3. Enter “slmgr -upk” and then press the Enter key to uninstall the existing key, as shown below.

4. In the cmd command window, enter slmgr –ipk and the key on the Windows authorization label. For
example, slmgr –ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX, where X represents the key. Please note that
spacing between command characters must be entered.

5. In the following screen, press the Windows key and the R key simultaneous to open the Run window. SLUI
4 is entered by default. Click OK. Please note that there is a space between SLUI and 4, as shown below.

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6. Select the country where the software to be activated is located. We take China for an example.

7. Call 800 830 1832 and then follow the voice prompts.

8. Enter ID per voice prompt.

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9. Right-click on This PC and then select Properties. Upon successful activation, Change product key will
be displayed instead of Activate Windows. Please note that the description displayed varies with
language settings.

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8.2.3.6 Installing the BeneVision Dongle Driver

1. Insert the BeneVision Software Tools CD (PN 115-047955-00) containing the BeneVision Dongle Driver
(P/N 897-000062-00).

2. Click and open the folder titled “USB Dog Driver”. Open the subfolders and double click on the
“MicroDogInstdrv” application. The application installs the driver for the license dongle.

3. When the Micro Dog Driver installation window opens, select USB Dog Driver under Driver Installation.
Finally click the Install Driver button on the lower left hand side of the window.

4. When installation is complete, look for the message in red “The driver has been installed successfully”.
Click Exit to exit from installation of the Micro Dog Driver.

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8.2.3.7 Configuring IP Address

1. Connect an Ethernet cable between the LAN connection on the back of the computer and an Ethernet
hub or switch.

2. From the Windows 7 desktop, click the START icon→ CONTROL PANEL→ NETWORK AND SHARING
CENTER→ CHANGE ADAPTER SETTINGS.

3. Configure the “Local Area Connection 2” for static IP address with an address of 172.16.0.Xfor
800G1/800G2/800G3 computer or 192.168.0.X is for KISS computer. Configure thesubnet mask
to255.255.0.0.

4. Configure the “Local Area Connection” for static IP address with an address of 192.168.0.X for
800G1/800G2/800G3 computer or 172.16.0.X is for KISS computer. Configure thesubnet mask to
255.255.0.0.

8.2.3.8 Installing CMS Software

1 Insert the BENEVISION CMS Software CD. Click to select and open the “CMSSetup” folder. Double click to
open the “CentralStationSetup.exe” application to begin the installation process.

2. When prompted, select English as the default language.

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3. Select Next to continue the installation.

4. Select Running On PC, and then select Install.

5. Select Finish. The CMS will start automatically.

6. From the Central Station, select →” System Setup and then select Factory

Maintenance. Enter the password 332888. Select Exit to Windows to return to the Windows desktop.

7. Install the McAfee Solidifie by referring to 6.1 Installation and 6.2 Enabling the Solidifier.

8. Restart Computer and restore the database using the previously backed up .bak file, or manually
configure all BeneVision CMS settings and Peripheral Devices. Return system to service.

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8.3 Database Update
Refer to section 3.3.18
Installing the CMS System Software (Running As Normal Service)

1. Enter the Running Environment Setting screen. For how to enter this screen, see section 3.3.16 Installing
the CMS System Software (Running As Application).
2. In the Running Environment Setting screen, select Running As Normal Service or Running As Failover
Cluster Service. The following procedures take Running As Normal Service as an example.

3. Select Next.
4. Select the proper privileges for services. The following figure serves as an example only.

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The descending order of privileges is System, Local Service, Network Service, and User Defined.

If User Defined is selected, the system will automatically create a system user depending on the user
name and password entered.
5. Import a license.

A valid license dongle or a license file is required for starting a service. If a license file is available, click the

icon (license tool PN: 110-005825-00). The License dialog is displayed. In this dialog, select Import
and then select the path where the license file is located.

6. After importing the license successfully, restart the system.

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8.3.1.1 Configuring the Network Tab

1. Click the desktop shortcut . The configuration tool screen is displayed.


2. Enter the login password. The default password is 888888.
3. Select the Network tab and the nconfigure network items. The items marked in red rectangle must be
configured. IP addresses in the figure beloware for reference only.

4. Restart the CMS.

5. Admit monitoring devices as below: Select the Device Management tab. Select the “+” button besides
the desired monitoring device.

6. Configure other items if needed.

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NOTE

 Upon completion ofsuccessful network setup, you can access the configuration tool screen
via the WorkStation connected to the CentralStation. At the WorkStation, select the system
menu area in the upper left corner of the screen- select System Setup-select the Network
tab-select the Central Station Connection tab-select the desired CentralStation-select the
Setup button.

Database Update (Optional).

8.4 Configuring Printer


Refer to section 3.8 Installing Printer.

8.5 Installing Dual Displays


Refer to section 3.5.1 Implementing Double Screen Display by DP-to-VGA Adapter for dual displays
connection and settings.

8.6 Setting the Size and Display Layout of CMS Screen


1. Access the CMS system.

2. Select the system menu area in the upper left corner of the screen.

3. Select System Setup→ Display→Screen→ Screen Size. Adjust the screen size of the CMS system

in accordance with actual screen size. Restart PC to enable the screen size settings.

8.7 Setting Language and Time


Refer to section 3.5.9 Configuring System Windows Region and Language for language settings.
Refer to section 3.5.11 Configuring Windows System Operating Time for time settings.

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FOR YOUR NOTES

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9 Maintenance and Cleaning
9.1 Maintenance
Failure on the part of the responsible hospital or institution employing the use of the central monitoring
system to implement a satisfactory maintenance schedule may cause undue equipment failure and possible
health hazard.

WARNING
 The safety checks or servicing involving any disassembly of devices should be performed by
professional servicing personnel; otherwise, it may lead to undue equipment failure and
possible health hazards.

9.1.1 General Inspection


Whenever your system is repaired or upgraded, a thorough inspection should be performed by qualified
service personnel to ensure the reliability.
Before the central monitoring system is put into use and when it is in use, follow these guidelines to inspect it:

 Inspect the equipment and its accessories for mechanical damage;

 Inspect if the environment and power supply meet the specified requirements;

 Inspect all power cords and signal lines for fraying or other damages, and if they are properly connected
and insulated;

 Inspect if the sound system functions normally;

 Inspect if each function of the system is in good condition;

 In case of any damage or abnormality, do not use the central monitoring system. Contact the hospital
biomedical engineers or our service personnel immediately.

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9.1.2 System Performance Test
After the central monitoring system is reinstalled or quick recovery installation is performed, follow this
procedure to make sure that the system functions correctly:

 Display setup

 Functional test of admitting patient

 Record and print

 Clear test data

 Shut down

9.2 Cleaning
Your equipment should be cleaned on a regular basis. If the CMS accumulates heavy dust, it should be cleaned
regularly. The equipment to be cleaned includes the main unit (including power fan, cabinet fan or other fan
etc.), displays, printer, recorder, keyboard and mouse. Before cleaning the equipment, consult your hospital’s
regulations for cleaning, disinfecting and sterilizing equipment

WARNING
 Be sure to shut down the system and disconnect all power cords from the outlet before
cleaning the equipment.

 Cooling fans installed on CPU, display adapter and cabinet should be cleaned on a regular
6-months time interval. If any malfunction of cooling fan is encountered, please contact
supplier for replacement as soon as possible. Dust accumulation on cooling fans can lead to
failure due to high temperature.

The exterior surfaces of the equipment may be cleaned with a clean and soft cloth, sponge or cotton ball,
dampened with a non-erosive cleaning solution. Drying off excess cleaning solution before cleaning the
equipment is recommended. Following are examples of cleaning solutions:

 Hydrogen peroxide (3%)

 Ethyl alcohol (70%)

 Host cleaning solutions

 Liquid crystal display (LCD) detergent

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Follow these rules to clean the equipment; Failure to do so may cause the material to melt, distort, or may dull
the finish of the case, blur lettering on the labels, or cause equipment failures.

 ALWAYS dilute the solutions according to the manufacturer’s suggestions.

 ALWAYS wipe off all the cleaning solution with a dry cloth after cleaning.

 NEVER SUBMERGE the equipment into water or any cleaning solution, or POUR or SPRAY water or any
cleaning solution on the equipment.

 NEVER permit fluids to run into the casing, switches, connectors, or any ventilation openings in the
equipment.

 NEVER use abrasive materials and erosive or acetone –based cleaners.

WARNING
 Disinfection or sterilization may cause damage to the equipment; therefore, when
preparing to disinfect or sterilize the equipment, consult your hospital’s infection
controllers or professionals.

 The cleaning solutions above can only be used for general cleaning. If you use them to
control infections, we shall assume no responsibility for the effectiveness.

9.3 Preventative Maintenance


9.3.1 Display Monitors
The monitor panel and housing should be cleaned by the user as required.

WARNING
 Do not clean the monitor while it is turned on and/or plugged in.

NOTE

 Never use an abrasive glass cleaner containing highly concentrated ammonia and strong
base chemicals since they damage the surface treatment.

BeneVision Central Monitoring System Service Manual 9-3


9.3.2 LCD Display Chassis
WARNING
 Do not clean the monitor while it is turned on and/or plugged in.

 Do not spray any cleaner directly on a display. It could possibly leak inside the unit and
cause damage.

Clean the chassis with a lightly moistened soft cloth.

9.3.3 Care and Cleaning of the Screen/Touchscreen


For the best performance, it is recommended that the touch screen on the BeneVision display(s) be kept clean.
You can use any standard glass cleaner to clean the screen. Use a cloth or towel to apply the cleaner. Glass
cleaner sprayed directly on a display could possibly leak inside a non-sealed unit and cause damage. Remove
fingerprints and stains by using a liquid lens cleaner and a soft cloth.

To prevent scratches on the front panel of the display screen, observe the following precautions when
cleaning:

WARNING
 DO NOT spray any liquids directly on the screen.

 DO NOT use abrasive cleaning materials to clean a touch screen.

 DO NOT wipe a dry screen.

 DO NOT use alcohol or chlorinated hydrocarbon solvents.

 Use a fine soft-hair brush to carefully brush away dust and dirt particles.

 Use a soft cloth moistened with cleaner solution to wipe the touch screen clean.

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9.3.4 CMS Chassis, Gateways, Telemetry Server Chassis and Wireless Transceiver
The external cleaning procedures should only be performed by a qualified electronic technician.

Cleaning

Use an anti-static vacuum to carefully remove accumulated dust, dirt, and lint from the various external surface
areas. Be careful not to dislodge components, or connectors.
Visual Inspection

Perform a visual check to verify that dust, dirt, and lint has been completely removed, and all connectors are
secured and all fans are operational.

9.3.5 Uninterruptible Power Supplies (UPS)


9.3.5.1 Rack Mounted UPS

The battery is designed to last for three (3) to five (5) years under normal use. The UPS performs a self-test
automatically every two (2) weeks. If the test fails, the battery LED on the front panel of the UPS will be
illuminated. If this occurs, replace the battery cartridge.

Refer to the UPS manufacturer’s website for replacement battery cartridge specifications. Instructions for
battery replacement are included with the replacement battery cartridge.

Mindray does not supply replacement battery cartridges for the UPS.

9.3.5.2 Desktop and Auxiliary UPS

Under normal conditions, the original battery in the UPS will last several years. Each UPS has a self-test function
to determine the status of the internal battery.

9.3.5.3 UPS Model OmniVS800

To run a self-test, leave connected equipment on. With the UPS plugged in and ON, press and hold the button
until the UPS beeps (about 2 seconds) then release it. If the batteries are weak, the “Replace Battery” LED will
stay lit and the UPS will continue to beep after the test.

Refer to the UPS manufacturer’s website for replacement battery specifications. Instructions for battery
replacement are included with the replacement battery cartridge.

BeneVision Central Monitoring System Service Manual 9-5


9.3.6 CMS Network Equipment Racks
Use an anti-static vacuum to carefully remove accumulated dust, dirt, and lint from the various external surface
areas. Be careful not to dislodge components, or connectors.

Verify the mechanical integrity of all cables, wires, and network connections. Replace any frayed or kinked
cables.

9.3.7 System Maintenance Schedule


9.3.7.1 Preventative/Periodic Maintenance

The Preventative Maintenance for the BeneVision CentralNetwork will consist of periodic cleaning, inspection
and testing.

Network Components such as Ethernet switches, KVM switches and extenders, Antennas, and Wireless Access
points have no preventative maintenance requirements.

Telemetry Packs do not require any preventative maintenance requirement other than cleaning. Refer to
telemetry operator’s manual for cleaning and testing instructions.

Use the following tables for each maintenance procedure:

Central Station and Telemetry Server and Equipment Rack.

Activity Area Action Technical Level Method Schedule


Cooling fans Clean BioMed/CE Forced air Annually
Power supply Clean BioMed/CE Forced air Annually
Fans Clean BioMed/CE Forced air Annually
Connections Inspect BioMed/CE / Annually
Cases Inspect BioMed/CE / Annually
UPS batteries Test BioMed/CE Refer to section 9.3.5 Annually
Uninterruptible Power
Supplies (UPS)

9.4 Setting Disk Array


Proceed as follows. When a disk error occurs, the disk array will automatically send an error email to the
configuration mailbox:

1. Click the disk array icon in the lower right corner of the system .

9-6 BeneVision Central Monitoring System Service Manual


2. Click [Preferences]-[Email].
3. Perform the following configurations:

9.5 BIOS Settings


9.5.1 BIOS Upgrade for Kontron KISS 2U (023-001020-00) Central Station,
ViewStation, WorkStation

If the version of the BIOS is below KTQ8758, follow the procedure below to upgrade it to KTQ8758:
1. Disable Intel (R) ME in the BIOS menu as shown below:
Advanced → ME Configuration → Intel (R) ME → select Disabled

2. Write down settings of UEFI Boot ( Enabled or Disabled) in this path:


MAIN → Boot Features → UEFI Boot
3. Upgrade the BIOS version:
Enter windows → open the Kontron BIOS version (KTQ8758-MDY001) upgrade kit → run “upd.bat”.

BeneVision Central Monitoring System Service Manual 9-7


If flashing is successfully completed, you will need to restart OS.
4. Confirm the BIOS core version is updated to KTQ8758:

Power on the system → press F2 to enter into BIOS → check the version of BIOS Core
5. Disable the C-States in the path below:

Advanced → Processor Configuration→ Processor Power Management → C-States → select


Disabled

6. Change Interface Combination to RAID in the path below:


Advanced → HDD configuration → Interface Combination→ select RAID

7. Change UEIF Boot to what it was before upgrade as written down in step 2 in the path below:
MAIN → Boot Features → UEFI Boot

9.5.2 BIOS Settings for Kontron KISS 2U (023-001020-00) Central Station,


ViewStation, WorkStation
MAIN
BIOS Information
BIOS Vendor Phoenix Technologies Ltd.
Core Version KTQ8758-MDY001
Compliancy Version UEFI 2.31; PI 0.9
BIOS Version 23

Board Information
Product Name KTQ87/Flex
PCB ID 09

9-8 BeneVision Central Monitoring System Service Manual


ADVANCED

Processor Configuration
-Active Processor Cores= ALL
-Enabled XD= Enabled
-Intel(R) Virtualization Techonolgy= Enabled
-Intel(R) Trusted Execution Technology= Disabled
Processor Configuration
-Processor Power Management
-C-States= Disabled

HDD Configuration

-SATA Device= Enabled


-Interface Combination= RAID

System Agent (SA) Configuration

Graphics Configuration
-Primary Display Selection= Auto
-Internal Graphics= Auto
-DVMT Pre-Allocated= 32MB
-DVMT Total Gfx Men= 256MB
IGD Configuration
-IGD – Boot Type= VBIOS Default

South Bridge Configuration

-Port 80h Cycles= LPC Bus


-State After G3= State S0
-PS/2 Legacy device wake= Wake from S3 Only
-USB/PCIe device wake= Auto

LAN Configuration

-ETH1 Configuration (Left)= Enabled


-Wake on LAN= Enabled
-ETH2 Configuration(Right)= Enabled

PCI bridge Configuration


-Cache Request Length Limit= 128 Bytes

BeneVision Central Monitoring System Service Manual 9-9


-Cache Request Cout Limit= 4
-Cache Timer Transfer Limit= 8
-Cache Timer Lower Limit= 127
-Cache Timer Upper Limit= 448
-Read Prefetch= Enabled
-Completion Cache Mode= Light Caching

Hardware Health Configuration

-System Temperature Location= Onboard


-Fan Cruise Control= Disabled
-Watchdog Function= 0

Display Configuration

-Switch mode= DP

AMT Configuration

-Intel(R) AMT= Enabled


-Enter Intel(R) MEBx Setup= Disabled
-Un-Configure ME= Disabled

MEBx Configuration

-Enter Intel(R) MEBx Setup= Disabled


-Un-Configure ME= Disabled
-Hide Un-Configure ME Configuration= Disabled
-MEBx Debug Message output= Disabled
-USB Provision Enabled

ME Configuration

-Intel(R) ME= Enabled


-Intel(R) AT= Enabled
Intel(R) Rapid Start Technology
-Intel(R) Rapid Start Technology Support= Enabled

BOOT
Boot Priority Order
1. USB HDD

9-10 BeneVision Central Monitoring System Service Manual


2. USB CD
3. USB FDD
4. ATAPI CD
5. ATA HDD0
6. ATA HDD1
7. ATA HDD2
8. ATA HDD3
9. ATA HDD4
10. ATA HDD5
11. Other HDD
12. PCI LAN
13. Internal Shell
14. PCI SCSI
15. ATA HDD

9.5.3 BIOS Settings for RM/VM Central Station, ViewStation, WorkStation and
Gateway (0998-00-0708-01, 0998-00-0709-01)
MAIN

System Overview

ID = 986LCD27
Build Date = 02/05/08
PCB ID = 10

ADVANCED

CPU Configuration

- Execute Disable Bit = Enabled


- Vanderpool Technology = Enabled
- Intel (R) SpeedStep (tm) tech. = Automatic
IDE Configuration

With IDE CDROM With SATA CDROM


- ATA/IDE Configuration = Enhanced ATA/IDE Configuration= Compatible
- Configure SATA as = IDE Legacy Channels = SATA only
- Configure SATA Channels = Before PATA
- Primary IDE Master = Hard Disk
- Primary IDE Slave = Not Detected Primary IDE Slave = Atapi CD ROM

BeneVision Central Monitoring System Service Manual 9-11


- Secondary IDE Master = Hard drive
- Secondary IDE Slave = Not Detected
- Third IDE Master = Atapi CD ROM Third IDE Master = Not Detected

- Third IDE Slave = Not Detected


- Hard Disk Write Protect = Disabled
- IDE Detect Time Out (Sec) = 35
- ATA(PI) 80Pin Cable Detection = Host & Device
- Staggered Spin-up delay = Disabled

LAN Configuration

- ETH1 Configuration (Upper) = Enabled


- ETH2 Configuration (Lower) = Enabled

FW/IEEE 1394 Configuration

- FW/IEEE 1394 Configuration = Disabled

SuperIO Configuration

- Serial Port1 Address = 3F8/IRQ4


- Serial Port2 Address = 2F8/IRQ3
- Serial Port2 Mode = Normal
- Parallel Port Address = 378
- Parallel Port Mode = Normal
- Parallel Port IRQ = IRQ7
- Serial Port3 Address = 3E8
- Serial Port3 IRQ = IRQ11
- Serial Port4 Address = 2E8
- Serial Port4 IRQ = IRQ10

Hardware Health Configuration

- Fan Cruise Control = Disabled


- Fan Cruise Control = Disabled
- Fan Cruise Control = Disabled
- Watchdog Function = Disabled

ACPI Configuration

9-12 BeneVision Central Monitoring System Service Manual


- Suspend Mode = S3 (STR)
- Repost Video on S3 Resume = No
- ACPI Version Features = ACPI v1.0
- USB Device Wakeup From S3/S4 = Disabled

APM Configuration

- Power Management/APM = Enabled


- Video Power Down Mode = Suspend
- Hard Disk Power Down Mode = Suspend
- Suspend Time Out = Disabled
- PS/2 Kbd/Mouse S4/S5 Wake = Disabled
- Keyboard Wake Hotkey = Any Key
- Power Button Mode = On/Off
- Resume On Ring = Disabled
- Resume On PME# = Disabled
- Resume On RTC Alarm = Disabled

PCI Express Configuration

- Active State Power-Management = Disabled

Remote Access Configuration

- Remote Access = Disabled

USB Configuration

- Legacy USB Support = Enabled


- USB 2.0 Controller Mode = HiSpeed

PCIPNP

- Plug & Play O/S = No


- Allocate IRQ to PCI VGA = Yes

BOOT

Boot Settings Configuration

- Quick Boot = Enabled

BeneVision Central Monitoring System Service Manual 9-13


- Quiet Boot = Disabled
- AddOn ROM Display Mode = Force BIOS
- Bootup Num-Lock = Off
- PS/2 Mouse Support = Auto
- Wait For 'F1' If Error = Enabled
- Hit 'DEL' Message Display = Enabled
- Lock Keyboard before OS boot = Disabled
- Allow F11 popup = Disabled
- Interrupt 19 Capture = Disabled
- Execute OEM extension = Disabled
- Default init boot order = 0->4->3->5->2->1
- Force boot Device = Disabled

Boot Device Priority

With IDE CDROM With SATA CDROM

1st Boot Device = 3M-TEAC CD-W552GB ** 1st Boot Device PS-ATAPI iHAS5424B **
2nd Boot Device = PM-ST3160815AS ** 2nd Boot Device = PM-ST3160815AS **
3rd Boot Device = SM-ST3250410AS ** 3rd Boot Device = SM-ST3250410AS **
** Dependent on model number of drive installed in unit

Security
- Boot Sector Virus Protection = Disabled

CHIPSET

North Bridge Configuration

- Boots Graphic Adapter Priority = PEG/PCI


- Internal Graphics Mode Select = Enabled, 8MB
- PEG Port = Auto
- PEG Force x1 = Disabled

Video Function Configuration


- DVMT Mode Select = DVMT Mode
- DVMT/FIXED Memory = 128MB
- Boot Type = CRT+CRT2
- Backlight Signal Inversion = Disabled
- LCDVCC Voltage = 3.3V
- LVDS = None

9-14 BeneVision Central Monitoring System Service Manual


- SDVO = CRT

South Bridge Configuration

- USB Functions = 8 USB Ports


- USB 2.0 Controller = Enabled
- Audio controller = Enabled
- Audio Jack Sensing = Auto
- SMBUS Controller = Enabled
- Restore on AC Power Loss = Last State
EXIT

Halt on invalid Time/Date = Enabled


Secure CMOS = Enabled

BeneVision Central Monitoring System Service Manual 9-15


FOR YOUR NOTES

9-16 BeneVision Central Monitoring System Service Manual


10 Parts
The parts list is shown in below table.
No. P/N Description
Display Components
1
2 115-053141-00 HP 230T 23 inch widescreen touch display
3 045-003486-00 VGA 1-4 Display Repeater Transmitter
4 045-003487-00 VGA Display Repeater Receiver
5 023-001128-00 Black 19" ELO Touch
6 023-000773-00 ATEN USB KVM Extender CE750
Service Components
1 023-001412-00 NTP Time Server
2 023-001571-00 Serial Extender
3 137-00-0003-01 Serial Gender Changer - Male to Male
4 023-001533-00 ProDesk 600 SSD 128 GB
5 023-001670-00 ProDesk 600 ACDC
6 022-000373-00 HPE DL360G9 Power Supply(720478-B21)
7 023-001684-00 HPE DL360G9 16G Memory(805349-B21)
8 023-001685-00 HPE DL360G9 1TB HDD(846524-B21)
9 024-001037-00 HPE DL360G9 CPU Fan(792854-001)
10 023-001667-00 HP Mount for Monitors
11 023-001668-00 HP VESA Sleeve
12 023-000525-00 Black Logitech USB Keyboard/Mouse
13 023-000214-00 DP to VGA Adapter
14 300A-10-08997 RS232 Cable
15 023-000739-00 USB to Serial Converter
16 023-001667-00 HP PC Mounting Bracket
17 023-001668-00 HP Desktop Mini Securty dual VESA Sleeve
18 DA8K-10-14452 Power cable
19 023-001138-00 PS/2 mouse
20 0000-10-10937 PS/2 keyboard
21 023-000525-00 USB mouse and keyboard
22 0992-00-0150-03 PS2 LONGVIEW COMPANION,830 (AMER)
23 023-001496-00 Win10 IoT Ent 2016 LTSB Value
24 115-034410-00 Windows 7 EMB x32/64x
25 023-000996-00 32G USB Stick

BeneVision Central Monitoring System Service Manual 10-1


No. P/N Description
26 023-001686-00 64G USB Stick
27 115-032428-00 Dongle for CentralStation
28 115-032426-00 Dongle for WorkStation
Printers / Recorders
1 115-032908-00 Strip Chart Recorder
2 023-001566-00 HP LaserJet Enterprise M608n
Network Hardware Components
1 023-001379-00 Cisco POE Switch WS-C2960XR-24TS-I (24-port, L3)
2 115-047355-00 HPE OfficeConnect 1920-48G-PoE+ (370W) Switch
(JG928A)
3 023-001377-00 HPE OfficeConnect 1920-24G-PoE+ (370W) Switch
(JG926A)
4 023-001635-00 Aruba 2930F 24G 4SFP Switch (JL259A)
5 023-001634-00 Aruba 2930F 48G 4SFP Switch (JL260A)
6 023-001633-00 Aruba 2930F 24G PoE+ 4SFP Switch (JL261A)
7 023-001630-00 Aruba 2930F 48G PoE+ 4SFP Switch (JL262A)
8 023-001629-00 HP 1920S 48G 4SFP PPoE+ 370W Switch (JL386A)
9 023-001628-00 HP 1920S 24G 2SFP PoE+ 370W Switch (JL385A)
10 023-001627-00 HP 1920S 48G 4SFP Switch (JL382A)
11 023-001625-00 HP 1920S 24G 2SFP Switch (JL381A)
12 023-001514-00 Cisco AIR-AP2802I-A-K9
13 023-001060-00 Cisco Aironet 2602 AP
14 023-001111-00 Cisco 2504 Controller
Hardware
1 115-051209-00 R3 CMS Host Package (2U)
2 115-050971-00 R3 CMS Host Package (Tower)
3 115-050935-00 R3 WS Host Package (Mini)
4 115-053154-00 R3 DMS Enterprise Server (1U)
5 115-079893-00 CS host package (DL20 Gen10)
Miscellaneous
1 047-015114-00 BeneVision CMS machine labels (FDA)
2 115-012226-00 McAfee Application Control Software & Licence label
3 115-034048-00 Labeling Kit (CS/VW/WS)
4 115-034050-00 BeneVision CMS OS Patches

10-2 BeneVision Central Monitoring System Service Manual


The following table lists the parts used for Kontron KISS 2U V2 KTQ87 (P/N: 023-001020-00).

Hard disk
DVD recorder

Mem Motherboard

CP

Power Supply
USB3.0 to DVI-I
Graphics Dongle

1 023-001212-00 Motherboard, 810582-4500 (KISS 2U V2 KTQ87)


2 023-001201-00 Power supply, R1S2-5300V4V
3 023-001202-00 CPU i5-4570S 22nm FCLGA1150
4 023-001205-00 Memory, VL37B5263A-K9SD (4G)
5 023-001203-00 Harddisk 500GB SATA6Gb/s
6 023-001209-00 DVD recorder
7 023-001204-00 USB3.0 to DVI-I Graphics Dongle

BeneVision Central Monitoring System Service Manual 10-3


FOR YOUR NOTES

10-4 BeneVision Central Monitoring System Service Manual


11 Troubleshooting
11.1 The displaying text on the CMS screen is abnormal.
Please ensure the region and language of the operating system is the same with the language set in the CMS
system.

1. To set up the region and language of the operating system, refer to section 3.5.9 Configuring System
Windows Region and Language .

2. To set up the language of the CMS, select the system menu area in the upper left corner of

the CMS screen.

3. Select System Setup → enter the password → Other→ Language and select the desired

language.

11.2 No Waveforms Is Displayed or Stored in the Full Disclosure

Review Tab
Follow the steps below:

1. Select the button in the upper left corner of the review screen.

2. From the drop-down list, select Full Disclosure.

3. Select Setup. The Select Waveform menu is displayed.

3. Select the Storage tab.

4. Enable the desired waveforms to be stored.

5. Select the Display(Maximum: 3) tab.

6. Enable the desired waveforms to be displayed on the review page.

BeneVision Central Monitoring System Service Manual 11-1


11.3 Multi-/Dual-screen changes to Single-screen during the

CMS installation
1. Check if the displays are connected to host and work functionally.
2. Check if the display mode is set correctly; please refer to section 3.5.1 Implementing Double Screen
Display by DP-to-VGA Adapter.

11.4 Remove Dongle Error


The following prompt message may appear during installation or running.

Dongle error may be caused by dongle driver not installed, dongle inserted improperly, or USB port damaged.
Please check dongle driver or reinsert dongle.

11.5 CMS Unable to Connect the Bedside Monitor


This fault may be caused by network configuration, network cable plugged improperly, network cable
damaged etc. Refer to the following procedures to troubleshoot this fault.

1. Check if the network cable is plugged properly.

2. Check network configuration to see if the IP address of the CMS and that or network bed number of the
monitor are configured correctly.

3. Use ping command to check if the CMS can be connected to the bedside monitor. Try to ping as many
monitors as possible. In the case of ping failure, the fault may lie in hardware.

4. Check if the crystal connector on the network cable or the network cable is damaged.

11-2 BeneVision Central Monitoring System Service Manual


11.6 CentralStation Is Not Displayed in the CentralStation

Connection List at the WorkStation/ViewStation


When the desired CentralStation is not displayed in the CentralStation connection list at the
WorkStation/ViewStation, do as follows:

 Verify that the Master Server IP address is configured correctly and rebooted after it was configured.

 Verify that the network connection on the back of the computer a connected to the Central network.

 -Verify that the Central Network IP address and subnet mask of the CentralStation and WorkStation/View
Station are configured correctly.

11.7 Network Information Display


On the CentralStation, the GetNetworkInfo button is provided in Factory Maintenance  Network Info.
After it is clicked, the current NIC information, multicast group information, dynamic routing information, and
static routing information on the CentralStation will be obtained.

BeneVision Central Monitoring System Service Manual 11-3


11.8 Abnormal Database Service Handling
If database service stops by accident or runs abnormally, CMS will restart automatically.

11.9 Database update


The MYSQL database in the CMS (Version 02.XX) can be imported into the newly installed CMS (Version 03.XX).

11.10 eGateway Unable to Obtain the Exported Files from the

CMS
If the CMS exported files cannot be received on the eGateway, you need change the settings on CMS and
eGateway as followings.

Change the Firewall Settings on the CMS Host

1. Open “Control Panel”.

2. Select Windows Firewall, and then “Allow a program or feature through Windows Firewall”.

3. Allow “File and Printer Sharing” and “netlogon service” applications to pass through all network firewalls.

Change the SMB Authentication Level on the eGateway Host

1. Run “GPedit.msc”.

2. Select Computer Configuration→ Windows Settings→ Security Settings→ Local Policies→ Security
Options.

3. Double click Network security: LAN Manager authentication level. The properties screen displays.

4. Set Network security: LAN Manager authentication level value to Send LM & NTLM – use NTLMv2 session if
negotiated.

5. Run “Services.msc”, and restart the “Server” service.

11.11 Disk Array Error


When the alarm message Disk Array Error. Please Check! Is displayed in the system alarm area at the top of
the screen, contact your service representative and replace the faulty disk with a known good one.

11-4 BeneVision Central Monitoring System Service Manual


P/N: 046-010876-00(11.0)

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